Your team only has so much time. And you can't delegate a cannabis processor or distributor's work. Hand off "the rest" to our receptionists. We can screen calls, book appointments, and take payments.
Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made. Learn more.
Make better business decisions with real-time call data, visualized in every Smith.ai client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.
The best cannabis answering services do much more than pick up phone calls and take messages for home and office. At Smith.ai, we provide virtual receptionists capable of a wide range of services from call handling, to scheduling, lead intake, website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we get from cannabis processors, distributors, and budtenders.
The cannabis industry is rapidly expanding, and with great growth comes great responsibility. That means jam-packed schedules all year round. When it comes to administrative tasks, like appointment scheduling or call answering, it can be easy for cannabis specialists to neglect them in favor of more time-sensitive tasks, like stocking new inventory. But unfortunately, clients aren't going to wait forever to get a response. Thankfully, a reliable cannabis answering service can make sure busy budtenders can capture these leads and still keep their work days running smoothly. An answering service can offer professional support wherever you need it most, whether that's appointment scheduling, lead screening, or call answering. A number of the benefits that cannabis handlers, processors, and distributors have experienced when using answering services include:
When an answering service is there to cover your calls, your clients will always speak with a real human being, regardless of whether you're busy or unavailable. With dedicated virtual receptionists available 24/7, your customer service will be unmatched, and your leads will be blown away.
Missing calls? Then you're missing opportunities. Don’t let leads slip away just because you don't have time to pick up the phone. Answering services provide nighttime, overflow, weekend, and after-hours availability, so your customers, new and old, will get the responsiveness they deserve.
By handing off your call-handling duties to an answering service, you can spend less of your work day on the phone and more time on productive work. And with more work done in less time, business is sure to boom.
Smith.ai is well-trained in exceptional customer experiences, so whatever your business size, we got you covered. All of our virtual receptionists are highly proficient and well-versed in customer service, so your clients are always in good hands. Let us put our award-winning practices to work for you.
Get the experience of several highly-trained in-house receptionists wrapped into one easy-to-use service for a fraction of the cost. Customers who use Smith.ai instead of hiring in-house receptionists can save upwards of $30,000/year, not to mention precious office space and training hours.
Smith.ai's virtual receptionists send over detailed call summaries after each call, and even provide your clients with chat, social media, and text messaging answering, so your clients have more than one way to get in contact with you, offering them diverse communication options to choose from.
A live cannabis answering service can revolutionize the way you do business. Smith.ai's virtual receptionist services are specifically designed to keep your business needs in mind. Whether you're on a limited budget, overwhelmed by growing business demands, or simply looking to enrich your customer service, Smith.ai can provide the unique support you need, wherever you need it. With multiple virtual receptionists at your disposal and dozens of practical features available for you to take advantage of, you can rest assured knowing that Smith.ai has all the tools you need to push your business to new, unprecedented heights.
Smith.ai’s answering service can offer cannabis professionals much-needed services, like…
With a lengthy list of features and plenty of resources, Smith.ai’s answering service is the clear choice for any business looking to improve their long-term productivity, revenue, and outreach. Smith.ai is proud to dedicate their time to offering comprehensive administrative support to cannabis leaders like you. For years now, our dedicated team of professionals have been able to provide award-winning services to thousands of satisfied clients from across the country. Read some of the 5-star reviews from clients like these to learn why cannabis processors, packagers, and distributors from all over trust Smith.ai to deliver exceptional virtual receptionist services.
When deciding between an in-house receptionist and an answering service, it's important to consider the options that keep costs low and quality of work high, but with an in-house receptionist, you're not likely to get the most for your money. In fact, you might end up spending a lot more for a lot less. To give you a better understanding of the cost comparisons, we've compiled a breakdown of the costs cannabis professionals can expect to pay when hiring an in-house receptionist.
The average salary nationwide for an in-house receptionist is about $37,000 and they usually come with pricey (frequently hidden) fees, such as:
Total Cost in Addition to Salary: $77,000/year
If your cannabis company is located in any major city, that price is going to be a lot higher. And with all the time you'll have to spend onboarding and training your new hire, the upfront costs for an in-house receptionist will most certainly be enormous. Unfortunately, over time, costs will pile up, especially when your receptionist inevitably comes in late, calls in sick, requests time off, takes personal leaves of absence, goes on vacation, etc. Contrarily, Smith.ai’s virtual receptionists can complete nearly the same amount of tasks as an in-house receptionist can. Our virtual receptionists are also much more affordable overall, because our receptionists' benefits and salaries are never your responsibility.
Smith.ai’s answering service costs as little as $240/month, with no hidden fees. Ever. By hiring an answering service instead of an in-house receptionist, your business could save over $34,000/year on salary alone, and possibly up to $41,000/year in benefits beyond salary payments. Not only will you save big time, but you'll also notice a significant improvement in your overall productivity, lead conversion, and net profit. Unlike in-house receptionists, virtual receptionists can answer calls outside of regular business hours, enabling you to capture and covert nearly 27% more leads. Smith.ai’s virtual receptionists can even respond to live chats, texts, and social media messages, which is how 46% of customers prefer communicating with businesses, allowing for tons of potential leads you may have never known existed to find and get in contact with your company.
Virtual receptionists also offer additional sales assistance as well by making outbound calls to capture potentially interested leads, which is massively impressive to the over 67% of clients who base their decision to hire a business on the initial responsiveness to their call or email. With potential clients receiving the timely, professional responses they'd like, your lead conversion rates will soar. With Smith.ai’s trusted cannabis answering service, you can experience all the benefits of an in-house receptionist minus the cost. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.
As you very well may know, it takes plenty of elbow grease to keep a business up and running. From organizing day-to-day errands to supervising general business development and growth, cannabis specialists have their hands relatively full. With a never-ending list of inventory to stock, product to manage, and customers to reach, cannabis businesses could use a little outsourced support to help manage their growing workload and operate more productively. Common scenarios that we've seen cannabis packagers, processors, and distributors utilize an answering service for are:
Nowadays, "front desk” support is a must. Allowing a trained professional to take over the responsibility of administrative tasks for you can quite literally mean the difference between productivity and pure chaos. Cannabis-focused companies often lack the budget to afford pricey in-house receptionists, leaving them without that crucial front desk support.
Calls are guaranteed to come in whether you have time for them or not. And for cannabis teams looking to capture and convert leads, it's imperative they pick up the phone, but when they repeatedly have to take time away from clients to answer calls, it can steal away their focus. When it takes, on average, about 23 minutes to get back to a task after being interrupted by a phone call, after multiple calls, cannabis businesses can expect their productivity to plummet.
Businesses grow and while that growth can be great for profit margins, it can be increasingly challenging for budtenders to keep up. Growth means more: more calls to answer, more product to order, more clients to manage. To-do lists will expand by the minute, making it challenging for limited staff to accomplish everything they need to, let alone prepare to take on more.
When the work day ends, cannabis reps should be able to go home and spend time away from customers. But when you clock out, you miss calls. And when you miss calls, you miss out on the over 27% of leads who call outside of regular business hours. Plenty of cannabis companies would like to offer after-hours answering in order to capture these leads, but unfortunately, overnight in-house receptionists or expensive call centers tend to be out of their price range.
Any of these scenarios sound familiar to you? If so, an answering service may just well be your saving grace. By handing off your administrative duties to professional virtual receptionists, you'll get the additional helping hands you need while your customers, new and old, will enjoy top-tier responsiveness around-the-clock. Smith.ai's virtual receptionists are available 24/7, so whether your cannabis company would use lead screening, consultation booking, or call answering assistance, our team of highly-trained virtual receptionists can accommodate your business needs so you can get back to the work that matters most.
While it would be nice to get everything done by yourself, it isn't realistically attainable. Inevitably, issues will come up that you won't be able to resolve on your own, and you shouldn't have to. Professional outsourced support, like an answering service, can lend you the hand you need to get you out of even the toughest spots, and may just be the answer to some of your other more frustrating problems. Listed below are a few of the most commonly reported issues we've noticed many cannabis businesses require virtual receptionist services for:
Jam-packed schedules and lofty workloads can exhaust even the most experienced cannabis teams, leaving them with little to no time to dedicate towards customer service. Responsiveness has time-and-time again proven crucial for any client-facing business, but with limited spare time in their day to spend generating, nurturing, and converting leads, cannabis packagers, processors, and distributors are often unable to offer the customer experience that leads expect.
Pricey in-house receptionists force many marijuana specialists to take all their administrative duties into their own hands. But with an endless list of responsibilities, cannabis teams who choose to take on these administrative responsibilities themselves have a tough time balancing their day-to-day duties with incessant administrative demands.
Though they may do their best to answer calls as often as they can, cannabis professionals will inevitably miss calls, whether they're preoccupied labeling new inventory, cultivating new stock, or assisting customers. Attempting to get everything done while still providing decent customer service can be a real challenge, and with a tight schedule, call handling and lead screening duties are one of the first priorities to be disregarded, leaving leads unanswered and unconverted.
Cannabis teams often struggle in the current aggressive market to set their services apart from their competitors. Providing superior customer experiences through immediate, thoughtful responses can place any cannabis business in good standing with leads, but high-quality customer service takes time that a lot of busy budtenders simply can't afford to take away from their dispensary.
One of the most significant, yet often burdensome aspects of building a successful business is finding and converting new clients. With so much on their plate as it is, many cannabis specialists struggle to balance their growing to-do list with their customer service responsibilities. And when calls are left unanswered, leads will quickly turn their attention to the nearest dispensary they can find to answer their questions.
Maintaining detailed phone records and call summaries isn't as easy as it may appear, and for cannabis businesses who, like many client-facing businesses, disperse client data across varying software platforms. Naturally, knowing exactly how, when, and why clients call is critical for cannabis companies looking to attract and retain more students, but when information about a customer's experience is stored incorrectly, teams lose out on lead generation and conversion opportunities.
If you or your staff is struggling with any one of these tedious issues, a virtual receptionist service can equip you with the tools you need to resolve them and get back on track. One of the most beloved aspects of Smith.ai answering services is that our virtual receptionists adjust their services to address the unique problems you face. This means that our virtual receptionists will spend time where you need it most, whether that's something as straightforward as call handling or something more complicated, like lead screening. Smith.ai always suits to your business needs, not the other way around, so you can rest assure knowing your business is in good hands. Sign up risk-free with our 14-day money-back guarantee and experience first-hand how Smith.ai’s virtual receptionists can handle even the most challenging issues your cannabis business faces.
When preparing to hire a virtual receptionist service, it's important to consider which areas you've noticed yourself or your team needing additional support in. To figure out which services your company might benefit from the most, ask yourself which problems or challenges seem to create consistent obstacles for you:
Regardless of what you struggle with, Smith.ai’s virtual receptionists will seamlessly adjust their service to pick up wherever you leave off.
Once you've got a good understanding of the issues Smith.ai receptionists can help you with, consider your cannabis company's activity level:
Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need.
All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is quick and simple. No annual contracts, no hidden setup fees, and no scripts required.
To sign up with Smith.ai, follow these three easy steps:
Whether your cannabis business is searching for a full-time virtual receptionist or just an overflow or after-hours call answering service, Smith.ai can offer the customized assistance you've been looking for with quality customer service, lead screening, and sales development, in addition to dozens of other helpful services. When you sign up with Smith.ai, you aren't just choosing a virtual receptionist service, you’re choosing a professional, reliable, and friendly team of well-trained experts who can transform the way you do business for good. And once you start using Smith.ai's virtual receptionist service, you'll wonder how you or your team ever got by without it.