Smith.ai follows up with your leads for fast, effective lead capture and new customer intake. We call back leads who complete web forms or contact you via text, email, or Facebook message.
The best refinishing answering services do much more than pick up phone calls and take messages for home and office. At Smith.ai, we provide virtual receptionists capable of a wide range of services from call handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from refinishing technicians and restoration specialists.
There's no doubt that refinishing technicians and restoration specialists constantly have many pressing matters to attend to. Whether its evaluating deteriorated or pest-infested flooring or repairing cracked tiles, refinishing technicians have enough on their plate. They don't need to worry about setting aside time for their more-frivolous duties, like appointment scheduling or call answering. But when customer service gets neglected, client relationships and lead conversion opportunities tend to suffer massive, sometimes irreparable damage. That leaves a refinishing company's reputation and revenue up in the air. Thankfully, busy refinishing technicians can protect their customer base without sacrificing their productivity by allowing an answering service to take over all of their call handling, consultation booking, and lead screening duties for them. A reliable answering service provides refinishing companies of all shapes and sizes the support they need, where they need it. Below are just a few of the benefits that refinishing technicians have experienced as a result of hiring an answering service like Smith.ai:
With an answering service available around-the-clock, your clients will always speak with a real human being, regardless of whether you're preoccupied, away from your desk, or on vacation. Entrusting a dedicated professional with your calls allows your clients will receive the exceptional customer service you hope to be known for.
Missed calls lead to missed opportunities. Don’t let leads slip away just because you can't reach the phone. Answering services provide nighttime, overflow, weekend, and after-hours availability, so your leads will be captured and nurtured on your behalf.
By placing your administrative responsibilities on the shoulders of a trusted refinishing answering service, you can take the time you used to spend on the phone and put it towards more productive work, like refinishing woodwork. This can open the door for a endless supply of growth opportunities for your refinishing company.
Smith.ai knows how to deliver a superior customer experiences, so whatever your business size, know that our virtual receptionist got you covered. Each and every Smith.ai virtual receptionist is highly-trained in customer service, so let us put our award-winning practices to work for you by delivering the responsiveness your clients will love.
Refinishing technicians and restoration specialists can enjoy all the benefits of a dozen highly-trained in-house receptionists wrapped into one easy-to-use service, all for the mere price of a gym membership. Customers who use Smith.ai instead of hiring in-house receptionists can save upwards of $30,000/year, not to mention on-boarding hours.
Phone answering services can deliver detailed call summaries after every call, and even offer your clients chat, social media, and text messaging, so your clients have more than one way to get in contact with you, allowing for ten-times as many lead conversion possibilities to come your way.
A live refinishing answering service can revolutionize the way you do business. Smith.ai's virtual receptionist services are uniquely designed to fit your business needs, whatever they may be. Whether you're on a limited budget, overwhelmed by growing business demands, or simply looking to enrich your customer service, Smith.ai can provide the custom support you need wherever you need it. You can receive all the benefits of several in-house receptionists wrapped into one simple service, and with plenty of convenient features available for you to take advantage of, Smith.ai can empower your refinishing company to grow above and beyond.
Smith.ai’s answering service can provide refinishing technicians and restoration specialists tons of useful services, like…
With an extensive list of features and resources, Smith.ai’s answering service is the clear choice for refinishing technicians eager to establish and strengthen their productivity, revenue, and outreach. Smith.ai has long been dedicated to offering comprehensive administrative support to refinishing technicians like yourself. For years now, our staff has been able to provide our award-winning services to thousands of satisfied clients. Read some of the 5-star reviews from clients like these to learn why refinishing businesses from around the world trust Smith.ai to deliver exceptional virtual receptionist services.
"Front desk" support can be a game-changer for refinishing technicians looking to free their schedule by handing off tedious administrative responsibilities, and when considering hiring an in-house receptionist or an answering service, costs can understandably become the deciding factor. Keeping prices as low as possible without sacrificing the quality of work is key, but with an in-house receptionist, that might not be exactly what you're getting. To shine a light on the cost comparisons, we've created a brief list of the average expenses refinishing technicians and restoration specialists hiring an in-house receptionist can expect.
The average salary nation-wide for an in-house receptionist is about $37,000 and they usually come with massive, often unspoken fees, such as:
Total Cost in Addition to Salary: $77,000/year
If your refinishing company is located in a highly-populated area, that total cost is guaranteed to be a lot higher. And with all the time you'll have to set aside to on-board and train your new hire on all your software and processes, the initial price of hiring your in-house receptionist will be astronomical. Unfortunately, those up-front costs never end up balancing out as the years go on. When your in-house receptionist inevitably comes in late, calls in sick, requests time off, takes personal leaves of absence, goes on vacation, etc., it's you who'll be receiving the raw end of the deal. Contrarily, Smith.ai’s virtual receptionists can accomplish pretty much the same tasks as an in-house receptionist can, and they're even able to complete those tasks more efficiently than an in-house receptionist can. On top of the better quality service Smith.ai can offer, our virtual receptionists are much more affordable, both up-front and overall, so you'll be getting more for less.
Smith.ai’s answering service costs as little as $240/month, with no hidden fees. Ever. By hiring an answering service instead of an in-house receptionist, your business could save over $34,000/year on salary alone, and possibly up to $41,000/year in benefits beyond salary payments. So not only will your dollar stretch a lot farther, but with Smith.ai, you'll be gaining an entire team of highly-trained professionals who'll work around-the-clock to keep your productivity, lead conversion rates, and net profit growing. Unlike in-house receptionists, virtual receptionists can answer calls outside of regular business hours, enabling you to capture and covert nearly 27% more leads. Smith.ai’s agents can even respond to live chats, texts, and social media messages, which is how 46% of customers prefer communicating with businesses, empowering your team to connect with potential leads you may have never even known existed.
Virtual receptionists can also provide additional sales assistance as well by making outbound calls to capture potentially interested leads, providing the responsiveness that over 67% of clients base their decision to hire a business on. With potential clients receiving the timely, professional responses they expect, your leads will become loyal clients faster than ever before, meaning your lead conversion rates (and profit) will soar practically overnight. With Smith.ai’s reliable refinishing answering service, you can receive all the benefits of an in-house receptionist and so much more without the unnecessarily high expenses. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.
Whether they're repairing a first-time home owners scratched floor panels or helping a client correct massive water damage, refinishing technicians are more than familiar with working on high-stakes projects. With so many urgent projects like these to attend to on the regular, it can be tough for refinishing technicians to make time on their schedule for less time-sensitive tasks, like sending off invoices. Thankfully, they don't have to – an answering service can manage all of their administrative responsibilities on their behalf. By bringing in professional outsourced support, refinishing technicians can take a portion of their massive workload off of their shoulders and gain a team of professionals to work on the back end to help them effectively tackle any issues as they come up. Common scenarios that we've noticed refinishing technicians and restoration specialists experience that have required a virtual receptionist service for are:
"Front desk” support in any form is an absolute must for just about every business. Entrusting a trained professional to take on your tedious administrative duties can be a huge help. But with limited office space and budgets, many refinishing companies or solo technicians don't have the budget to bring in expensive in-house receptionists, and without that invaluable administrative support, there's truly no way to know just how many leads they'll lose out on that their competitors might get.
Calls come in whether you're available to answer them or not. When restoration specialists constantly have to step out from clients appointments to answer the phone throughout their day, it can lead to a number of problems. And when it takes, on average, about 23 minutes to get back to a task after being interrupted by a phone call, clients receive subpar service and refinishing technicians can watch their productivity, and possibly their reputation, go down the drain.
Growth can be an enormous sign of success for any business, however, that same growth can present a unique problem for small refinishing companies or independent restoration specialists. Growth means more: more calls to answer, more consults to book, more clients to talk to. As the to-do list lengthens by the hour, already-overwhelmed refinishing technicians will struggle to catch up on their workload, causing productivity to plummet.
When the work day is over, refinishing technicians should be able to enjoy some much-needed time away from clients. But just because you clock out for the day doesn't mean calls stop coming in. And when you're unavailable to answer their calls, you miss the over 27% of leads who call outside of regular business hours. Despite being interested in offering after-hours answering, many refinishing companies are unable to afford several in-house receptionists or expensive call centers.
Sound familiar? If your team's suffered through any one of these frustrating scenarios, know that there's no need to struggle through these sticky situations alone. You can save yourself the headache by allowing a group of highly-trained virtual receptionists to take over those overwhelming administrative tasks on your behalf. This means your refinishing company will finally receive the support it's always needed, and your clients will receive the immediate responsiveness and premium customer service they've come to expect. So whether you could use some call handling, lead screening, or appointment scheduling support, our team of highly-trained virtual receptionists can provide you with the professional help you need to keep your clients happy, your team uplifted, and your work days stress-free.
While it would be tempting to try and get everything done yourself, it just isn't realistic. Undoubtably, issues will come up that you won't be able to resolve all on your own, and frankly, you shouldn't have to. Outsourced support, like an answering service, can lend you the helping hand you need to make your way out of even the toughest spots unscathed. A handful of the most frequently reported problems we've seen refinishing technicians and restoration specialists need virtual receptionist services for are:
Tight schedules and intense workloads leave refinishing technicians little time to cater to potential customers. Responsiveness has time-and-time again been proven crucial for any business interested in converting leads, but small refinishing companies and solo restoration specialists usually don't have the flexibility in their schedule to allow for them to provide the exceptional and reliable customer service that leads want.
As in-house receptionist costs continue to climb, many refinishing technicians try to take on their administrative duties themselves. But with an extensive list of tasks needed to get done, refinishing companies tend to be unable to balance the overwhelming administrative pressures with their regular responsibilities. It's absolutely impractical to expect refinishing technicians to be able to get all of their normal work duties done while still making the time to provide high-quality customer support.
Whether they're preoccupied servicing an existing client or merely away from the phone, refinishing technicians can't be expected to answer every call that comes in. Balancing existing projects with customer service demands can be an obstacle even the most skilled refinishing specialist can have a hard time overcoming, and when the work days get busy (as they so often do), call handling and lead screening duties are the first of many priorities to be sacrificed, leaving leads unanswered and unconverted.
Smaller refinishing companies and solo restoration specialists experience a huge disadvantage when it comes to differentiating their services from their competitors, as a limited budget, staff, and outreach often result in their company going unnoticed by leads. Providing top-tier customer experiences through immediate, thoughtful responses can place any professional in good standing with potential clients, but high-quality customer service takes time that many busy refinishing technicians simply don't have.
Generating and converting new clients can be time-consuming. Unfortunately for them, many refinishing technicians are constantly on-the-go, struggling to complete all of their projects and existing appointments and still find the time to address their growing lead conversion demands. With so much to do in such little time, refinishing technicians usually don't have the availability to provide the quality of customer service leads expect. Consistently poor responsiveness and customer service, however, can cost refinishing technicians and restoration specialists numerous clients.
Knowing exactly how, when, and why clients call helps business understand how to grow and maintain their customer base, but when information about a customer's experience is improperly stored or mismanaged, companies tend to miss out on valuable lead generation and conversion opportunities. Maintaining detailed phone records and call summaries can be challenging for refinishing companies who may not have the bandwidth or the means available to properly store client data, costing them crucial information that could've easily been recalled in order to make a sale or convert a lead.
If you've been stumped by one or more of these problems, rest assured that you aren't the first to be challenged by them. In fact, Smith.ai has spent years working to help businesses of all shapes and sizes tackle common problems just like these, and we're well-equipped to handle even your most frustrating and complicated issues. In addition to our lengthy experience, Smith.ai is not a "one-size-fits-all" service – this means to give you the individualized support you need, our virtual receptionists adjust their service to provide customized assistance designed to fit your needs. This means that our virtual receptionists will spend their time on the problems you need the most help with, whether that's something as straightforward as call handling or something more complicated, like deposit collecting. Smith.ai caters to your business needs, no matter how simple or complex, so you get the most for what you pay for. Sign up risk-free with our 14-day money-back guarantee and experience first-hand how Smith.ai’s virtual receptionists can help you overcome all of the common problems your refinishing business faces.
When considering a virtual receptionist service, a good place to start is to consider what administrative tasks tend to be the most demanding for you and your team. To better understand which services you might benefit from, consider the on-going issues that tend to impact your company's ability to meet and exceed your (and your clients) expectations. For example:
Whatever you struggle with, Smith.ai’s virtual receptionists can alter their services to provide assistance wherever you may need it, which means your company has plenty of reinforcements prepared to tackle any and all problems that may come your way.
Once you've pin-pointed a few of the issues that Smith.ai receptionists can help you with, consider your team's activity level:
Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only ever pay for exactly what you need.
All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is quick and simple. No annual contracts, no hidden setup fees, and no scripts required.
To sign up with Smith.ai, follow these three easy steps:
So whether your refinishing company is looking to hire a full-time virtual receptionist or just an overflow or after-hours call answering service, Smith.ai is more than capable of fulfilling each and every one of your administrative needs. From lead screening and consultation booking to payment collecting and call handling, our team of virtual receptionists are available 24 hours a day, 7 days a week to give your business the comprehensive support it needs. And when you sign up with Smith.ai, you aren't just gaining a virtual receptionist service, you’re gaining a professional, reliable, and friendly team of well-trained experts who can transform the way you do business for good. And once you start using Smith.ai's virtual receptionist service, you'll wonder how you ever got anything done without us.