After hours answering service & 24/7 live receptionists

Never miss a lead with Smith.ai. Our after-hours answering service can answer your calls, texts & live chats outside of normal 9 to 5 business hours.

North America-based agents

Not all 24/7 answering services are the same. Our friendly, professional receptionists, based in the U.S., Canada, and Mexico, answer all calls with a smile, day and night.

Around-the-clock availability

With our after hours answering service, you can advertise that your business is available by phone 24/7. You can be sure that telephone calls outside of your regular office hours will be answered by a live agent. When your clients are on the phone with our receptionists, they'll think they're chatting with your in-house receptionist.

27% of leads call outside of normal 9 AM to 5 PM business hours.

Never miss a lead

You can't depend on leads to leave a message or even pick up when you call them back. We'll cover your after-hours business phone calls, and none of your leads will move on to your competitors. As a business owner, it is essential you do not miss out on a potential customer. With our 24 hour answering service, you can be confident that a live person is handling your incoming calls while you're busy building your business.

Appointment scheduling

We are more than just a telephone answering service. We don't just take a message and let your leads wait to hear back the next day. We also schedule appointments on your behalf. We'll schedule qualified leads on your calendar. That way, they know exactly when you're getting back to them.

Get the most out of Smith.ai

Outreach Campaigns
Where we reach, engage & qualify leads to build your book of business. 
More about Outreach Campaigns
Web Chat
The best channel for sales, service & support by utilizing bots, humans, or both.
More about Web Chat

Detailed call intelligence gives you the upper hand

Stay in the loop on all your calls, even when you’re off the clock. Leverage historical call data displayed in Smith.ai’s convenient online dashboard to predict business growth and costs, and make better business decisions with superior accuracy. Access everything that happened on a call, including receptionist’s notes and metadata such as actions completed, caller disposition, priority, relevance, and much more.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
“One of the big reasons we chose a virtual receptionist is after looking at the statistics of the number of phone calls that go unanswered, [...] we wanted to be proactive in making sure we aren’t responding in the way that the industry standards appeared to be. We want to be on the front of that wave to increase the accessibility of our services.”
Beau Atkins
Evolve Family Law

TALK TO OUR TEAM of experts

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Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
  • North America-based agents
  • Best-in-class AI technology
  • Live-staffed website chat
  • Bilingual services
  • Sales development & outreach
  • Rich call intelligence
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We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
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Frequently asked questions

The best virtual receptionist and chat services do much more than pick up phone calls, answer chats, and take messages for you and your staff. At Smith.ai, we provide professional live agents who are capable of a wide range of services from call handling, to appointment scheduling, to lead intake, to website chat, and more. Whether you need live staff on duty 24/7, during daytime hours, for overflow support only, or just for after-hours (nights and weekends), here are the answers to the most common questions we receive about our after-hours answering services, specifically.

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