Convert Conversations to Clients

Virtual Receptionist solutions for phone calls, Outreach Campaigns for sales and support, and Chat solutions for web, text, and Facebook.
starter
$
255
per
month
30 Calls
For solo + small teams,
where every lead matters.
  • 30 Calls
    LIVE agent
  • 1 transfer destination
  • FREE CRM Integration
  • FREE AI Chatbot
  • Live-staffed 24/7
$9.50 per conversation over 30
basic
$
675
per
month
90 Calls
For growing teams, where systems are needed.
  • 90 Calls
    LIVE agent
  • 2 transfer destinations
  • FREE CRM Integration
  • FREE AI Chatbot
  • Live-staffed 24/7
$8.50 per conversation over 90
pro
$
1,170
per
month
180 Calls
For mature organizations,
ready to scale efficiently.
  • 180 Calls
    LIVE agent
  • 5 transfer destinations
  • FREE CRM Integration
  • FREE AI Chatbot
  • Live-staffed 24/7
$7.50 per conversation over 180
custom
Contact Us
Up to You
We can create a plan to suit your high-volume needs.
  • Customized Call Volume
  • Custom transfer destinations
  • FREE CRM Integration
  • FREE AI Chatbot
  • Live-staffed 24/7
Price adjusted based on your needs

HIGH-VOLUME PRICING AVAILABLE

Let us know what you need
  • No Setup Fees
  • No Cancellation Fees
  • No Hidden Fees
  • No Charge for Spam

ON-DEMAND

Starting at$3,000 per campaign

$15/contact
200 contact minimum
Boost short-term sales
Launch with SDRs in 1-2 days
Get Started
$750 setup fee
The best option for:
  • One-time & temporary offers
  • Event & trade show follow-up
  • Mass broadcasts & reminders
  • Complete, ready-to-call lists

Ongoing

Starting at$2,400 per month

$12/contact
200 contact minimum
Automate your sales funnel
Systematic speed-to-lead with APIs
Get Started
$750 setup fee
The best option for:
  • Daily lead capture & screening
  • Routine prospecting & engagement
  • In-house, SDR-style outreach
  • Continuous lead-funnel optimization

ALL PLANS INCLUDE

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    24/7 North American agents (bilingual available)
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    Appointment setting, intake/formfills, business caller ID, SMS & email follow-up
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    Reliable outreach schedule based on your custom cadence
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    5 calls per contact, with multichannel engagement options
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    Hands-on account managers, plus scripting & quality assurance teams
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    AI-driven workflows for fast, accurate outbound calls at scale
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    CRM integration for instant updates with your systems
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    Real-time campaign tracking in online dashboard

HIGH-VOLUME PRICING AVAILABLE

Let us know what you need
  • No overseas agents
  • No hourly rates
  • No cancellation fees
  • No annual contracts
À LA CARTE
$
0
per
month
ai + staffed live chat
0 Live Chats
Pay only $10/chat
  • Live Agents 24/7
  • Chats, Texts + Facebook
  • Unlimited Q&A + Playbooks
  • Pay for Relevant Chats Only
starter
$
140
per
month
ai + staffed live chat
20 Live Chats
$7/chat after 20
  • Live Agents 24/7
  • Chats, Texts + Facebook
  • Unlimited Q&A + Playbooks
  • Pay for Relevant Chats Only
basic
$
300
per
month
ai + staffed live chat
50 Live Chats
$6/chat after 50
  • Live Agents 24/7
  • Chats, Texts + Facebook
  • Unlimited Q&A + Playbooks
  • Pay for Relevant Chats Only
pro
$
600
per
month
ai + staffed live chat
120 Live Chats
$5/chat after 120
  • Live Agents 24/7
  • Chats, Texts + Facebook
  • Unlimited Q&A + Playbooks
  • Pay for Relevant Chats Only
live chat
Custom Pricing
Contact us to get a custom plan tailored to your high-volume, low-volume, or unique business needs. Our live agents accelerate growth for businesses of all sizes.
AI BOT ONLY
$0 Per Month
No need for live staff? Our free AI chatbot automatically captures, screens, and converts leads visiting your website.

Learn More About Smith.ai

Virtual receptionists can help your business!

(We serve thousands of businesses daily, just like yours.)

Let's talk!

Please complete the form and we'll be in touch shortly.
14-day money-back guarantee
Live Agents 24/7
Bilingual

TALK TO US

Book a Free Consultation

Learn how Smith.ai can help your business. We’ll address your questions about our receptionist, chat, and campaign services.

Book a Consultation

Call Add-ons

(Priced per-call, monthly)
CRM integrations (1st Free)
$0.50
All call details are sent to your CRM or Zapier.
We support Clio, HubSpot, Salesforce, and many more.
SMS/Slack notifications
$0.50
Receive a SMS/Slack message when a caller qualifies for a transfer.
You and your staff can accept or reject calls. +$0.25 for each additional 'ping' (e.g., try person B after person A)
Microsoft Teams notifications
$0.50
Receive a message in Teams when a caller qualifies for a transfer.
Accept or reject call transfers with one click in a Microsoft Teams channel. +$0.25 for each additional 'ping'
Text & email follow-up
$0.50
Based on your criteria, we'll send custom SMS and/or email to callers after the call.
Perfect for having your leads fill out web forms, submit documents, or even to just keep them warm & engaged.
Conflict checks
$0.50
Our receptionists can check new leads for conflicts of interest.
Our system securely checks for conflicts in your CRM or a Google Spreadsheet without making your contacts visible.
Call Recording & Transcription
$0.25
We’ll automatically record and transcribe all calls.
Includes access to call recordings and searchable transcripts, and automatic PII masking.
Dedicated Spanish line
$1.00
All calls answered by a Spanish-speaking receptionist.
Have all incoming calls routed to a fully bilingual receptionist, fluent in English and Spanish.
Accept collect calls
$0.50
We'll accept (and pay) the charges for any incoming collect call for you.
Attorneys who work with inmates often require this add-on.
Book appointments
$1.50
By scheduling meetings with leads and clients, we complete the workflow.
Other services take a message, leaving the follow-up work for you.
Accept payments
$1.00
From consultation deposits to past-due collections, we make sure you get paid.
We support LawPay, TrialPay, CPACharge, Square, PayPal, and more.
Complex call routing
$1.50
Set unique rules for each number, time of day, and extension.
Route calls based on schedules, availability, and holiday hours. Ring your team sequentially or “blast” everyone.
Custom Calendaring
$1.00
We can book meetings according to complex rules, such as checking a few different calendars in a set order.
For more complex scheduling workflows — Reasonable Use Policy.
Extended intake
$1.50
Additional questions asked to further qualify clients & make life easier for you.
Up to two minutes of additional questions — Reasonable Use Policy.
Third-party intake
$1.00
We'll input caller information and ask a few questions on a third-party form.
Up to one minute of additional questions — Reasonable Use Policy.

Plan Add-ons

(monthly cost)
Business caller ID for outbound calls
$10.00
Your customers only ever see one phone number: Yours.
When we make callbacks or outbound calls on your behalf, the call recipient sees your business' number. Learn more.
Additional transfer destinations
$15.00
Add more lines for transfer destinations and routing
Add other people in your firm, external sales representatives, and more. We even support extensions. Custom pricing available dependent on volume.

TALK TO US

Book a Free Consultation

Learn how Smith.ai can help your business. We’ll address your questions about our receptionist, chat, and campaign services.

Book a Consultation

Included Add-ons

Book appointments
$0.00
We fill your pipeline with appointments so you can focus on selling your product.
We’ll book the appointment using your preferred scheduling tool. Learn more.
Text & email follow-up
$0.00
Based on your criteria, we'll send an SMS text and/or email to recipients after the call.
Keep leads warm & engaged with multi-touch engagement throughout the lifecycle of the campaign.
CRM integrations
1st Included ($1.00/add’l)
All call details are sent to your CRM or Zapier.
We support MyCase, HubSpot, Salesforce, and many more. One integration included. Each additional integration is priced at $1.00/contact (per campaign or month).
Business caller ID for outbound calls
$0.00
Recipients only ever see one phone number: yours.
When we make calls on your behalf, the call recipient sees your business' number. Learn more.
Third-party intake
$0.00
We’ll ask a few questions specific to your campaign, collect contact information, and qualify leads using your preferred third-party form.
2-3 additional short-answer questions — Reasonable Use Policy.
Custom data fields
$0.00
Pass through any important data with your outreach calls, which ties them to existing campaigns.
Track up to three parameters (such as Salesforce Opportunity ID or lead source) via CSV, API, and Zapier. Learn more.

Plan Add-ons

(priced per contact per campaign or month)
Dedicated Spanish line
$2.00
All calls completed by a Spanish-speaking agent.
Have all calls handled by a fully bilingual agent, fluent in English and Spanish.
Accept payments
$2.00
From event registrations to consultation fees, we make sure you get paid.
We support Square, PayPal, LawPay, TrialPay, CPACharge, and more.
Extended intake & qualification
$3.00
Additional questions asked to further qualify clients & make life easier for you.
5-6 additional short-answer questions beyond the lead qualification and simple intake already included. — Reasonable Use Policy.
Call recording & transcription
$0.50
We’ll automatically record and transcribe all calls.
Includes direct access to call recordings and searchable transcripts, plus automatic PII masking. Learn more.
Custom calendaring
$2.00
We can book meetings according to complex rules, such as checking a few different calendars in a set order.
For complex scheduling workflows — Reasonable Use Policy.
Complex call routing
$3.00
Set unique rules for each number, time of day, and extension.
We’ll route calls based on your schedules, availability, and holiday hours. We’ll ring your team sequentially or “blast” everyone.
Microsoft Teams notifications
$1.00
Receive a message in Teams when a call recipient qualifies for a transfer.
Accept or reject call transfers with one click in a Microsoft Teams channel. +$1.00 for each additional 'ping'.
SMS/Slack notifications
$1.00
Receive a SMS/Slack message when a recipient qualifies for a transfer.
You and your staff can accept or reject call transfers. +$1.00 for each additional 'ping' (e.g., try person B after person A).
Inbound call answering
Varies
Have Smith.ai virtual receptionists answer your inbound calls. Select the best Virtual Receptionist plan to match your call volume.
Plans and features vary. Learn more.

Plan Add-ons

(per campaign or month)
Local caller ID matching
$5.00
Automatically displays your local phone number when calling a contact in that area code.
Priced per local phone number. Purchase as many local telephone numbers as you need for $5.00/number/month. Learn more.
Transfer destinations
$7.50
Add lines for transfer destinations and routing.
Add yourself, your staff, and more. We even support extensions. Purchase as many transfer destinations as you need for $7.50/transfer destination. Custom pricing available dependent on volume.

TALK TO US

Book a Free Consultation

Learn how Smith.ai can help your business. We’ll address your questions about our receptionist, chat, and campaign services.

Book a Consultation
features
À LA CARTE
$
0
/mo.
starter
$
140
/mo.
basic
$
300
/mo.
pro
$
600
/mo.

Chat Features & Add-Ons

essentials
Chat transcripts via email
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Custom branding & colors
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Greet site visitors
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Mobile-optimized chat widget
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AI BOT FEATURES
Smart Q&A
Unlimited
Unlimited
Unlimited
Unlimited
Qualification Playbooks
Unlimited
Unlimited
Unlimited
Unlimited
Spanish-English translation
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ADD-ONS
Integrations
1
1
1
1
Appointment booking
$1/chat
$1/chat
$1/chat
$1/chat
Unlimited Smart Q&A
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Unlimited Playbooks
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SMS/Text Answering
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Facebook Messenger
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Receptionist Callback
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Expert services
Custom Programming
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Custom Programming Hours
2
2
5
10
Additional Customization
$200/hr
$200/hr
$200/hr
$200/hr
support & setup
Website installation & Setup
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Email support
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Phone support
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HIGH-VOLUME PRICING AVAILABLE

Let us know what you need
  • No Setup Fees
  • No Cancellation Fees
  • No Hidden Fees
  • No Charge for Spam

TALK TO US

Book a Free Consultation

Learn how Smith.ai can help your business. We’ll address your questions about our receptionist, chat, and campaign services.

Book a Consultation
Recent Client Testimonials
Recent Client Testimonials
virtual receptionists

A superior qualification, answering & intake service

Our live, North America-based virtual receptionists capture & qualify leads, book new clients, and build better relationships with your existing clients, 24/7. Pricing starts at just $255 per month.

OUTREACH CAMPAIGNS

Fast, friendly outbound calls for 24/7 sales and support

Follow-up faster when our professional North America-based virtual agents serve as your outreach team. Smith.ai's live agents make calls for your business, following custom AI-driven workflows to maximize outcomes. Keep your staff focused on their work while we help you engage more leads and clients. Pricing starts at just $2,400 per campaign.

Recent Client Testimonials
live web chat

The fastest way for businesses to capture website leads 24/7

Smith.ai is known for superior virtual receptionist & intake services by phone. Now, we can also capture leads, screen potential clients, and book consultations on your website all day, every day.

Receptionist Services

24-7 Live Receptionists
Friendly, professional, live receptionists answer all your calls with a smile and keep your clients happy.
Customized Greetings
Your virtual receptionists will greet clients using a personalized greeting specified by you.
Familiar with Your Business
We’ll answer customer questions about hours, payment methods, services provided, and more.
Friendly Demeanor
Our virtual receptionists have years of experience answering phones and speak in clear American English.
Transfer Destinations
Receptionists can transfer a caller to you, even pre-qualifying which types of callers get through.
Multiple Live Transfer Numbers
Live call transfers to transfer destinations, you can have multiple phone numbers for multiple people.
Email Summary of Calls
Get a summarized message of each call sent immediately via email.
Callback on Client Calls
Receptionists promptly return any calls lost due to cell connection issues or incomplete voicemails.
Call Notifications via Text Message
We can instantly text you contact's name, phone number, and email (if collected) after every call.
Answering Texts to Your Number
When prospective clients text your Smith.ai phone number, receptionists will text back.
Daily Call Summary via Email
At 6:30 PM PT, you’ll receive a daily email summarizing each call you received on that day.
Call Disposition
Receptionists mark all calls with type and urgency. This metadata is passed to you in the call summaries.
Outbound Calls
Receptionists can make outbound calls on a one-time or recurring basis.
Recommended Businesses Referral
Receptionists can monetize your "bad leads" by referring them to someone on your custom list of businesses.
Appointment Reminders
Receptionists will call clients with upcoming appointments to reduce no-shows and cancellations.
Call Recording & Searchable Transcripts
With your opt-in, we will record and transcribe all calls handled by our receptionists. Search transcripts to find specific calls and details within calls.

Outreach Campaign Services

24-7 Live Agents
Our friendly, professional agents with expertise in sales and service work from quiet home offices. We'll handle all your calls with a smile and sound just like in-house, or better!
Online Campaign Dashboard
For each campaign, you can monitor the real-time status, including the number of attempts we've made per call recipient and the call outcomes, right from your Smith.ai dashboard.
Customized Greetings
Our virtual agents will initiate calls using a personalized greeting specified by you, adjustable for each campaign.
Goal-Oriented Workflows
Our agents carry out your instructions on each call, with your stated objective as their #1 focus — whether we're signing up event registrants, booking appointments with leads, securing payments on unpaid invoices, or more.
Adjustable Call Cadences
For each campaign, you can set the times and days calls are made, the waiting period between calls, the launch date, and more.
Email and SMS Follow-Up
Our agents can send an email and/or text message after each call is completed for additional touchpoints that increase engagement and conversion rates.
Automatically Add Recipients to Campaigns
Choose between adding recipients to a campaign via our API, Zapier, or a spreadsheet upload. Easily add more recipients to your campaigns this way, too.
Inbound Call Handling
If you have an active virtual receptionist plan alongside your outreach campaigns plan, we can accept inbound calls to your business, too..
Familiar with Your Business
We’ll answer basic questions about your products and services, your office hours, details relevant to your campaign, and more.
Friendly and Fluent
Our virtual agents have years of experience handling business phone calls related to sales and support matters, and they speak in clear American English.
Bilingual Agents
Spanish-speaking agents are available to you, which helps if your business serves clients who are more comfortable speaking their native language.
Warm Call Transfers
Agents can transfer a recipient to you or your staff, at any time or at particular times you specify, based on guidelines set at the account- or campaign-level.
Daily Email Summary
Get a daily summary of all campaign activity.
Call Recording & Searchable Transcripts
With your opt-in, we will record and transcribe all calls handled by our receptionists. Search transcripts to find specific calls and details within calls.
CRM Integration
Get a summarized message of each call sent immediately to your CRM via API or Zapier.

Live Chat Services

Live Agents
Friendly, professional, live agents available to answer questions & qualify leads 24/7.
AI Technology
From language-translation to qualification playbooks, our proprietary live chat technology enables agents to assist your clients with exceptional care and unparalleled efficiency.
Custom Knowledge Base & Q&A
Build a knowledge base that makes accessing answers to common questions easy for our live receptionists or your full-time chatbot.
SMS Text Answering
Our live agents can answer text messages sent to your business, following your custom instructions to capture, screen, and schedule new leads.
Facebook Messenger
Our live agents can answer Facebook messages for your business, following your custom instructions for handling new leads and current clients.
Proactive Chat
Your chat widget can prompts the web visitor to engage in a conversation immediately, or after 15, 30, or 60 seconds.
Mobile Notifications
Get notified on your phone via text message (SMS) every time a new chat occurs. You'll know when new leads come in.
Real-Time Translation
We leverage Neural Network AI to instantly translate chats from Spanish-speaking web visitors if they connect with one of our English-speaking receptionists.
Custom Branding & Colors
Choose how your chat widget looks on your website so it matches your overall design and branding.
Custom Placement
Choose where your chat widget is displayed — sitewide or on specific-pages.
Customized Greetings
Your live chat will greet clients using a personalized greeting specified by you.
Familiar with Your Business
We’ll answer customer questions about hours, payment methods, services provided, and more.
Mobile-Optimized
Our chat widget works on every device and browser — computer, tablet, or phone.

FAQs – How can we help you?

Can I run more than one campaign at a time, within a single plan?

Yes. We can run multiple campaigns simultaneously for you, each with its own specific instructions, objective, messaging, call cadence, and contact list. You can see all campaigns within your account from your dashboard.

Do I have to sign a contract to begin an outreach campaign?

No. We offer on-demand outreach campaigns for clients looking to immediately exercise an on-hand contact list, and these campaigns require no long-term commitment or recurring investment.

Or, you can sign up for ongoing outreach, which requires a three-month minimum commitment. After the initial three months, billing switches to month-to-month, and you can cancel at any time with proper notice. If you ever cancel, we bill for and through the end of the current monthly billing cycle, and then you’re done. And we will miss you.

Can you display my caller ID when making outreach calls?

Yes. Outreach campaign calls can come from your business phone number. This is particularly useful for potential and existing clients who may already have saved your number or likely recognize it.

Alternatively, we can use a phone number that matches the area code of your contacts with local caller ID matching.

Why do you bill per-contact instead of per-minute or per-agent?

We like to keep billing simple and transparent. If you’re tracking cost-per-appointment within your marketing and sales efforts, there’s no mystery accounting involved. You don’t need to track hiring costs, salaries, bonuses, etc. We incur the overhead and take care of all the work for you. You can easily measure your ROI by the amount invested against the number of opportunities generated.

Can I limit the calling hours if I don’t want outbound calls made 24/7?

Yes. Simply tell us what hours you want us to make calls, and we’ll only place calls during those times while also considering the time zone of your contacts and your business.

We can also adjust the hours we attempt transfers to you and your staff, whether or not we call 24/7. You can even set different hours for outreach campaign calls than the hours set on your Virtual Receptionist plan (if both services are active).

I have staff. Will they each need separate accounts?

No, your employees don't need their own accounts. We can transfer calls to their individual lines (such as attorneys in a law firm or IT consultants in the field). We offer transfer destinations for this purpose.

Is a Virtual Receptionist plan required for an Outreach Campaigns plan?

No. Virtual receptionist and outreach campaign plans can be purchased independently. However, considering that outreach campaigns tend to increase inbound call volume, we recommend signing up for our Virtual Receptionist service to limit missed calls and phone interruptions to your business.

Can I sign up for a longer term?

Yes. You can save money when you do, too! We offer annual plans at a 10% discount, which require upfront payment.

Do you offer discounted plans?

Yes. We offer discounts for one- and two-year prepaid plans.

Do you offer volume discounts?

Yes. We can discuss custom, high-volume pricing for your campaign. Please book a free consultation with our team.

Smith.ai charges per-call for Virtual Receptionist plans, but per-contact for Outreach Campaign plans. Why?

That’s right. Virtual receptionist plans are priced per-call, meaning you’ll only pay for the calls we handle, based on a monthly plan minimum paid upfront. Outreach campaigns are priced per-contact, meaning you’ll only pay for the number of contacts you reserve us to call. We do this because multiple calls are often needed in order to successfully reach someone.

Instead of paying $6.50 to $8.50 per call for every call attempt, our per-contact pricing means you’ll only be paying $12 to $15 per contact, which includes five outreach calls. This pricing ensures we have a far better shot of reaching your contacts.

What does the setup fee include?

We charge a setup fee to cover the significant time and labor required to build a new campaign, including.

Our team is fast, flexible, and laser-focused on getting your campaign ready for launch with as little legwork required from you, as possible.

Setup includes:

  • Kick-off and campaign briefing
  • Script development for phone, email, and SMS outreach
  • Creation and refinement of campaign “playbook,” FAQs, and rebuttals in our AI-driven software
  • Consulting on campaign cadence,launch timing, and total duration
  • Analytics dashboard training for primary users
  • Lead list review, plus establishing the connection of lead-flow systems
  • CRM/Zapier integration setup
  • End-to-end quality assurance testing
  • Project management team owning entire kick-off-to-launch timeline

Trusted by businesses &
the agencies that support them

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"Smith.ai is just excellent. My go-to receptionist team that I use and recommend to other law firms... and business owners generally!! They go above and beyond to cater their receptionist and live chat services to the specific needs of my business."
Joey Vitale headshot
Joey Vitale
Indie Law
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Smith.ai was stellar. They listened to me and tailored my reception service to my specific needs. They were also very good about helping me stay within my budget.
Shamia Cottrell
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My only regret about hiring Smith.ai is that I didn't make the decision sooner. They've been instrumental in helping my team operate virtually during shelter-in-place orders amid the coronavirus pandemic.
Littleton Legal PLLC
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I love Smith.ai! This has been a really convenient service and enabled me to focus on my work more and screen customers more effectively.
Jennifer Fabian-Verzosa

Affordable monthly plans for every budget

Take the Faster Path to Growth.
Hire Smith.ai Today.

Try risk-free •  14-day money-back guarantee
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we deliver blue badge.

Affordable monthly plans for every budget

Take the Faster Path to Growth.
Hire Smith.ai Today.

Try risk-free •  14-day money-back guarantee
g2 users love us badge
we deliver blue badge.

Affordable monthly plans for every budget

Take the Faster Path to Growth.
Hire Smith.ai Today.

g2 users love us badge
we deliver blue badge.