Come work with us!

what you will do:

• Work 100% remote, in the convenience of your home 
• Answer calls and/or web chats for a variety of different businesses and professionals.
• Take messages, screen new clients, book appointments, collect payments, and transfer calls
  
• Understand caller needs and provide business information
  
• Be part of a team and contribute to continued excellence
  

You should apply if you:

• Have strong typing and multitasking skills
• Have access to high-speed internet (see requirements below)
  
• Have the ability to work flexible hours in a quiet setting remotely‍
• Are a professional and confident communicator with clients
• Are a proficient and confident computer user‍
• Speak smoothly and confidently in English

We want “all-star” agents who are:

• Experienced professional communicators, verbally and in writing. You have worked in a professional setting that requires quality presentation and communication.
• Instruction readers and listeners. When receiving or giving information, you adhere to instructions to ensure you have carefully followed through, without skipping or missing anything.
• Solid ethical decision-makers. You value and demonstrate a high level of reliability, responsibility, integrity, and supportive team collaboration in everything you do.
• Caring and respectful of everyone. You know how to be an active listener and respond empathetically, even in the most demanding situations.
• Responsive to change and understanding that there is always room to improve. Whether receiving coaching on the job or helping improve processes, you understand that continual change makes Smith.ai a fantastic place to work.
• Multitaskers who can balance  serving clients directly, too. You like the challenges and feeling of getting things done with proficiency, while ensuring your clients' needs are met.
• Resourceful and able to navigate learning new things with ease. Whether it's a new computer app or process at work, you learn quickly and can efficiently find the answers to your questions.

before you apply, you must have:

• Desktop or laptop computer with Google Chrome browser installed
  • Minimum 8GB RAM
  • Minimum 1024x768 display resolution
• Reliable broadband internet connection. Must have less than 50 ms ping, greater than 10 Mbps download and greater than 3 Mbps upload (tested by https://www.speedtest.net and https://networktest.twilio.com)
• Strong typing skills: at minimum 40 wpm with 100% accuracy (tested by https://livechatinc.com/typing-speed-test/)
• Call answering only: a quiet environment for answering calls, plus headset with a microphone arm attached

choose Full-time or Part-time

We operate 24/7/365. We hire for both full-time (40 hours/week) and part-time positions. For part-time positions, we require a minimum of 25 hrs per week. Shifts are broken into 2- to 5-hour blocks, and are scheduled based on the business needs of Smith.ai and its clients, as well as your availability.

OUTREACH OPPORTUNITIES

We are constantly expanding our services for small businesses, and one of our newest offerings is Outreach Campaigns. In addition to answering incoming calls as Virtual Receptionists, our Outreach Campaign team members are specially trained to handle various types of outbound calls. The work often entails appointment setting, customer follow-ups, pre-sales engagement, and more. If you're interested in growth, the Outreach Campaign team is a great path to explore the additional growth opportunities at Smith.ai.