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AI and human receptionists. One intelligent workforce for your front office.

AI receptionists and live agents work together as one system — answering, qualifying, and converting every call, 24/7. 30-day money-back guarantee.

Powering 25MM+ calls over 10 years. Trusted by growing firms and established enterprises alike.

The problem: your front office is costing you.

Missed calls, lost revenue. Most callers won't leave a voicemail — they'll call a competitor. The first business to respond usually wins.

Intake that doesn't qualify. Outsourced providers take messages. You still have to call back, re-screen, and turn away prospects you never wanted in the first place.

Systems that don't connect. Every call means manual data entry and follow-up work — or worse, paying skilled staff to do administrative work.

Overhead that doesn't show ROI. $4k+/month for a 9–5, Mon–Fri receptionist. Months to ramp. Constant turnover. Limited coverage.

The solution: one intelligent system. An entire workforce.

Smith.ai isn't just a receptionist. It's a fully staffed front office — AI and live agents working together to handle every call, end to end. The AI is deeply context-aware, connected to your key systems, and integrated with Smith.ai's Live Agent Network.

• Complex, sensitive, and conditional intake by the AI receptionist — the right questions get asked and the right details get captured, every time.
• Custom qualification workflows for different practice areas, service types, and lead sources, so only qualified leads reach your team.
• Real-time connection to your systems for dynamic pricing, ticket status, and order lookups.
• Intelligent conditional routing and transfers based on your business logic.
• Automatic workflow triggers into your CRM, calendar, and ticketing systems the moment a call ends — every call recorded, transcribed, and instantly summarized.
• 500+ North American live agents available 24/7 for calls that need a human touch.

AI-first. Human when it matters.

Smith.ai's Live Agent Network accelerates AI adoption. 500+ highly trained North American agents can be tapped into any AI receptionist call, so every conversation is handled perfectly. About 25% of AI-first calls currently involve a human: 10% are AI-initiated transfers (e.g. finalizing payment), 10% are business-initiated (e.g. routing urgent calls to a live agent), and 5% are caller-initiated (a caller asking to speak with a human). Smith.ai supports 100% AI, hybrid, and 100% human setups — wherever a business is on its AI adoption journey.

Live demo

Call (380) 333-6907 to experience Smith.ai's AI front office firsthand, as used by Heartland Law Group — a live example of how the AI qualifies a caller, handles FAQs, and gathers information for a legal intake scenario.

Custom built for your business.

Smith.ai builds AI front offices for law firms, IT & MSPs, marketing agencies, and home service businesses, connecting seamlessly to industry-specific systems across 7,000+ integrations.

• Law firms: qualify and screen every lead by practice area, capture detailed intake, and book consults directly into case management systems.
• IT & MSPs: triage support requests, route escalations, and qualify new opportunities in real time.
• Marketing agencies: ensure every lead a campaign generates gets answered, qualified, and captured.
• Home services: capture every inbound lead, handle after-hours emergencies, and route requests to the right person.

"Smith.ai is responsive, professional, and so incredible for my law firm! I'm so glad I compared the top services and selected Smith.ai!"

"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients."

"Our clients who have these services are happier, spend more with us, and churn at a lower rate. This has been a home run for us at Convert It Marketing!"

"We're so happy with Smith.ai. Their customer obsession matches how we strive to deliver for our window-treatment and awning customers."

Onboard your AI Front Office Workforce.

Every call answered and accurately routed so your business never misses a customer.

The difference: punch above your weight.

Enterprise-grade quality and support — the caliber of infrastructure, intelligence, and service usually reserved for big companies, now available to smaller businesses, powered by Smith.ai's Quality Flywheel: a self-reinforcing improvement loop built to ensure every call makes the next one better.

• We get it right: accurate, dependable, and always improving. Every call makes the next one better.
• We get it right your way: your AI/human balance, your custom playbooks and integrations, your industry-specific logic.
• We do it for you: your procedures, policies, and knowledge base are loaded in; "Key Words" ensure the AI understands your industry's specific terminology, not just generic speech patterns; LLM-as-a-judge evaluation runs alongside human reviewers, and thousands of synthetic simulations are reviewed by people before deployment.

Every call feeds the system — voice quality, transcription accuracy, and conversational UX are monitored in real time by AI and human reviewers. CSAT signals, unanswered FAQs, and quality trends are processed automatically, reviewed by humans, and fed back into training. Quality is Smith.ai's moat. Humans are the unfair advantage.

Set up on day one. A full AI workforce as you grow.

Coverage today, smarter over time: like any new hire, the AI receptionist improves as it learns the business, delivering value on day one while building toward long-term success. Onboarding runs in three phases — Onboard & Train, where the AI receptionist learns the business, configures call flows, and builds a strong foundation; then live handling, where it takes real calls, fine-tunes performance, and expands coverage gradually; then continuous improvement, delivering results across every call scenario.

A partner, not just a tool — Smith.ai is the architect of your call handling; you know your business best, and Smith.ai applies its solutions to meet your unique needs.

• Forward Deployment Team: integrates into your systems and builds conversation logic during onboarding and beyond.
• Dedicated AI Team: tunes, integrates, and optimizes so you don't have to — thousands of customers onboarded and continuously optimized.
• World-Class Customer Success: 10 years in business, 20 million calls processed, with a dedicated Account Manager as a single point of contact for ongoing optimization.

Typical annual savings: $42,000 — an 87.5% reduction in reception costs while gaining 24/7 coverage, unlimited capacity, and zero turnover risk.

Frequently asked questions

What is Smith.ai?

Smith.ai is a 24/7 virtual receptionist and AI receptionist service for law firms and small businesses. Founded in 2015, Smith.ai combines AI agents and 500+ trained North America–based live receptionists to answer calls, qualify leads, book appointments, and run intake — so no call falls through the cracks.

Is Smith.ai an AI bot or a live receptionist service?

Both, working as one system. Smith.ai's AI Receptionist handles routine intake, qualification, scheduling, and CRM updates automatically. When a call needs a human touch, 500+ trained North America–based live agents are available 24/7. AI and humans work together — not as separate products.

What types of businesses use Smith.ai?

Smith.ai serves 5,000+ businesses. Roughly 80% are law firms; the rest are home services contractors (HVAC, plumbing, electrical, roofing), healthcare and dental practices, IT and MSPs, and other small businesses that need reliable 24/7 call coverage.

Does Smith.ai integrate with the tools I already use?

Yes. Smith.ai integrates with 7,000+ business tools, including Clio, Filevine, Lawmatics, MyCase, PracticePanther, HubSpot, Salesforce, ServiceTitan, and most major CRMs and practice management platforms. Calls automatically trigger CRM updates, calendar bookings, and SMS or email follow-up.

How fast is setup?

Setup takes minutes. Live receptionists go live on Day 1 to protect your pipeline, while your AI Receptionist is trained and refined in parallel over the first few days. You're never exposed to an AI ramp period.

Is Smith.ai available 24/7?

Yes — 24 hours a day, 7 days a week, 365 days a year. Both AI and live agents are available around the clock, including weekends and holidays. There are no after-hours surcharges and no voicemail.

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