AI and human receptionists. One intelligent workforce for your front office.

AI receptionists and live agents work together as one system — answering, qualifying, and converting every call, 24/7.

Book a consultation or Set up your AI receptionist now. 30-day money-back guarantee.

Powering 25MM+ calls over 10 years. Trusted by growing firms and established enterprises alike.

• Clutch: 4.8 out of 5 stars
• G2: 4.9 out of 5 stars
• Capterra: 4.8 out of 5 stars
• Trustpilot: 4.3 out of 5 stars

Your front office is costing you.

Missed calls, lost revenue.

Most callers won’t leave a voicemail, they’ll call a competitor. And the first business to respond usually wins.

Intake that doesn’t qualify.

Outsourced providers take messages. You still have to call back, re-screen, and turn away prospects you never wanted in the first place.

Systems that don’t connect.

Every call means manual data entry and follow-up work — or worse, paying skilled staff to do administrative work.

Overhead that doesn’t show ROI.

$4k+/month for a 9–5, Mon–Fri receptionist. Months to ramp. Constant turnover. Limited coverage.

One intelligent system. An entire workforce.

Smith.ai isn’t just a receptionist. It’s a fully staffed front office — AI and live agents working together to handle every call, end to end. Our AI is deeply context-aware, connected to your key systems, and seamlessly integrated with our Live Agent Network.

• Intake agent: Complex, sensitive, and conditional intake by your AI receptionist. The right questions get asked, the right details get captured, and the right outcome happens, every time.
• Qualification agent: Custom qualification workflows for different practice areas, service types, and lead sources. Only qualified leads reach your team. Smart FAQ handling steers callers toward action, not just yes/no answers.
• Data lookup agent: Connects to your systems in real time for dynamic pricing, ticket status, order lookups, and more. Callers get accurate answers from your AI receptionist without waiting.
• Call routing agent: Intelligent conditional routing and transfers based on your business logic. Every caller reaches the right person, every time.
• Automations agent: Triggers workflows with your business software the moment a call ends. Your AI receptionist sends data into your CRM, calendar, and ticketing systems without manual entry. And every call is recorded, transcribed, and instantly summarized.
• Live Agent Network: 500+ North American agents available 24/7 for conversations that need a human touch. No call ever hits a dead end, and your team doesn’t get interrupted.

AI-first. Human when it matters.

Our Live Agent Network accelerates your AI adoption. 500+ highly trained North American agents can be tapped into any AI receptionist call, so every conversation is handled perfectly, and your team stays focused.

25% of AI-first calls currently involve a human. We’re ready for all of them.

• 10% AI-initiated: “Let me transfer you to a human agent to finalize payment.”
• 10% Business-initiated: “Route urgent calls to a live agent for scheduling.”
• 5% Caller-initiated: “I don’t want to talk to an AI. Transfer me to a human.”

We’ll meet you wherever you are on your AI adoption journey.

• 100% AI: Fast and efficient, with limitations
• Hybrid solutions: Maximum flexibility and control
• 100% Human: Warm and skilled with nuance, but hard to scale

Learn about our Hybrid solution.

Try it out now

Call Heartland Law Group’s AI front office to experience our intelligent intake system firsthand. Call (380) 333-6907.

• Call as a potential client seeking legal services.
• Call in with a specific inquiry.
• Experience how our AI front office seamlessly handles your inquiry. Look out for how you’re qualified, how FAQs are handled, and how information is gathered based on your specific matter.
• Look out for follow-up. After your call, you may receive an SMS with a booking confirmation or request for further action.

Custom built for your business.

• AI front office for law firms: Qualify and screen every lead by practice area, capture detailed intake, and book consults directly into your case management systems. Turn more qualified callers into signed clients. Explore the legal solution. Read case study.
• AI front office for IT & MSPs: Triage support requests, route escalations, and qualify new opportunities in real time. Keep your team focused while every call is handled, logged, and routed correctly. Explore the IT & MSP solution. Read case study.
• AI front office for marketing agencies: Ensure every lead your campaigns generate gets answered, qualified, and captured. Turn more client calls into booked opportunities and prove ROI. Explore the marketing agency solution. Read case study.
• AI front office for home service: Capture every inbound lead, handle after-hours emergencies, and route requests to the right person. Keep your team focused in the field while more calls turn into booked jobs. Explore the home service solution. Read case study.

“Smith.ai is responsive, professional, and so incredible for my law firm! I’m so glad I compared the top services and selected Smith.ai!” — Jalal Dallo, Dallo Law

“Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients.” — Jeremy Treister, CMIT Solutions

“Our clients who have these services are happier, spend more with us, and churn at a lower rate. This has been a home run for us at Convert It Marketing!” — Zeke Silvani, Convert It Marketing

“We’re so happy with Smith.ai. Their customer obsession matches how we strive to deliver for our window-treatment and awning customers.” — Thomas Aquilino, Breslow Home Design Center

Connected seamlessly to your key industry-specific systems. No manual work.

Sync call data across 7,000+ integrations, updating your CRM, booking appointments, and triggering custom workflows automatically. See All Integrations.

Onboard your AI Front Office Workforce.

Every call answered and accurately routed so your business never misses a customer. Book a consultation.

Punch above your weight. Enterprise-grade quality and support.

The caliber of infrastructure, intelligence, and service usually reserved for the big companies, now available to you. Our Quality Flywheel is a self-reinforcing improvement loop built to ensure every call makes the next one better.

• We get it right. Accurate, dependable, and always improving. Every call makes the next one better.
• We get it right your way: Your AI/human balance, custom playbooks and integrations, and industry-specific logic.
• We do it for you. Experience a level of service excellence smaller businesses usually can’t access.

1. Train: Load your procedures, policies, and knowledge base. Key Words ensure the AI understands your industry’s specific terminology — not just generic speech patterns.
2. Test: LLM-as-a-judge evaluation runs alongside human reviewers. Thousands of synthetic simulations, reviewed by people, build confidence in complexity before deployment.
3. Deploy: Every call with your AI receptionist feeds the system. Voice quality, transcription accuracy, and conversational UX are monitored in real time by AI and human reviewers across AI and live agent interactions.
4. Analyze & improve: CSAT signals, unanswered FAQs, and quality trends are processed automatically and reviewed by humans, then fed back into Train. The loop compounds. Every call widens the moat.

Quality is our moat. Humans are our unfair advantage.

Our system trains, tests, deploys, and improves in parallel, around the clock, with humans in the loop at every stage.

Set up on day one. A full AI workforce as you grow.

Coverage today. Smarter over time.

Like any new hire, your AI receptionist improves as it learns your business. We deliver value on day one, while setting you up for long-term success.

1. Onboard and train: The AI receptionist learns your business, configures call flows, and builds a strong foundation.
2. Ramp and refine: It handles live calls, fine-tunes performance, and expands coverage gradually.
3. Expand and optimize: Continuous improvements deliver results across every call scenario.

A partner, not just a tool.

We’re the architect of your call handling. You know your business best — we apply our solutions to meet your unique needs.

• Forward Deployment Team: Integrates into your systems and builds conversation logic during onboarding and beyond.
• Dedicated AI Team: We become your technical team — tuning, integrating, and optimizing — so you don’t have to. We’ve successfully onboarded and continuously optimized thousands of customers with increasingly complex needs.
• World-Class Customer Success: 10 years in business. 20 million calls processed. Your Account Manager is your single point of contact for ongoing optimization.

Typical annual savings: $42,000 — an 87.5% reduction in reception costs while gaining 24/7 coverage, unlimited capacity, and zero turnover risk.

Ready to talk?

Tell Smith.ai about your business and schedule a call with the team. Book a consultation.

Frequently asked questions

What is Smith.ai?

Smith.ai is a 24/7 virtual receptionist and AI receptionist service for law firms and small businesses. Founded in 2015, Smith.ai combines AI agents and 500+ trained North America–based live receptionists to answer calls, qualify leads, book appointments, and run intake — so no call falls through the cracks.

Is Smith.ai an AI bot or a live receptionist service?

Both, working as one system. Smith.ai’s AI Receptionist handles routine intake, qualification, scheduling, and CRM updates automatically. When a call needs a human touch, 500+ trained North America–based live agents are available 24/7. AI and humans work together — not as separate products.

What types of businesses use Smith.ai?

Smith.ai serves 5,000+ businesses. Roughly 80% are law firms; the rest are home services contractors (HVAC, plumbing, electrical, roofing), healthcare and dental practices, IT and MSPs, and other small businesses that need reliable 24/7 call coverage.

Does Smith.ai integrate with the tools I already use?

Yes. Smith.ai integrates with 7,000+ business tools, including Clio, Filevine, Lawmatics, MyCase, PracticePanther, HubSpot, Salesforce, ServiceTitan, and most major CRMs and practice management platforms. Calls automatically trigger CRM updates, calendar bookings, and SMS or email follow-up.

How quickly can I get started with Smith.ai?

Setup takes minutes. Live receptionists go live on Day 1 to protect your pipeline, while your AI Receptionist is trained and refined in parallel over the first few days. You’re never exposed to an AI ramp period.

Is Smith.ai available 24/7?

Yes — 24 hours a day, 7 days a week, 365 days a year. Both AI and live agents are available around the clock, including weekends and holidays. There are no after-hours surcharges and no voicemail.