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When a call comes in, our intelligent call routing sends your calls to the appropriate Smith.ai receptionist. No robots here, but rather a real person who knows you and your clients — assisted by our AI-backed agent software — picks up the phone.
You can personalize your greeting and how we interact with your callers. Some clients want a casual tone, some want a professional greeting with their company name. It's entirely up to you! You can choose your own tagline and welcome message. We make sure to clarify the pronunciation of your company, name, or brand with you, as well.
Our system knows existing clients and keeps track of a caller’s history (a profile that grows with each call), so your clients don’t have to repeat basic contact information that should already be known. That’s typically a dead giveaway that a business is outsourcing call answering to a low-cost, no-frills answering service. You wouldn’t do that, would you? You only use the best service. That’s why you’re on the Smith.ai website.
Your Smith.ai receptionists engage in authentic conversation as long as your clients want to chat. No script and no time limit. We empower our agents to go beyond a standard template, to think and take charge of a call, so we sound just like we’re an in-house member of your team. That creates a powerful customer experience that will leave your customers raving. By charging per call — not per minute — real connections happen, and customers remain happy.
We get this question a lot. All calls are answered by a real, live receptionist 24/7.
Smith.ai combines artificial intelligence (AI) with human intelligence to give you the best of both worlds. Our technology helps our agents answer and handle calls light years beyond script-based staffing solutions. Our software is proprietary — fully built and managed in-house — and empowers our agents to offer a better experience for our clients.
Without giving away too much of our intellectual property, here are a few specific tasks our AI performs:
Yes. Smith.ai receptionists can book consultations, sales calls, support calls, and other meetings directly on your calendar. We integrate with most calendaring software, including Calendly, Clio Calendar, Acuity Scheduling, and many more.
We automatically block over 20 million spam and robocalls from ever getting to our receptionists. If a new spammer does get through, our receptionists manually add it to the spam list so they can’t get through again in the future.
Our receptionists have years of experience handling spam or sales calls, so you don’t have to. If we misclassified a call (e.g., someone called in to see if you are interested in a business loan at a 30% interest rate and you do need a business loan), we can update the system to reflect that so it doesn’t happen again. Mistakes happen; we are human, after all.
Read more on our spam and sales call-blocking feature.
Smith.ai does not charge for spam or unwanted sales calls — as long as we can block them in the future. If you use a forwarding service but disable Caller ID pass-through (common with Google Voice clients), we won’t be able to block them, and thus you will be charged for those calls. You can learn more about this here.
We’re available to answer your calls 24/7. But if you don't want us to, simply ask! We’re here to take calls when you need us, whether that’s after-hours, as overflow support, on nights and weekends, or seasonally. The best part? Whether we answer at 2 p.m. or 2 a.m.; our simple per-call price is the same.
Call centers are expensive — between the high overhead cost of a physical call center (rent, utilities, office supplies, etc) and the people hired to manage the centers — they have about a 50% efficiency rate. And take a guess who’s footing the bill for all those inefficiencies! The high costs of these centers are passed on to you.
Running a fully remote team keeps Smith.ai’s costs down. But that’s not even our favorite part of not being tethered to an office building. Working remotely means we can hire the best receptionists for the job — regardless of location.
Smith.ai bills for the call, not the minute. Your Smith.ai receptionist can build a relationship with your clients, have friendly conversations, and nurture them closer toward a paying customer — and it doesn’t cost you any extra.
Without giving away too much of our intellectual property, we built our own AI-powered software to support our agents. The system guides our agents through every call, collects data to auto-populate our system and call summaries, and presents them with all the information they need to be informed about your business. Rather than being focused on gathering data or taking notes, our agents can focus on having real, genuine conversations with your customers.
Agents can interact with our system to help them handle calls. The receptionists aren’t reading scripts. They are guided to handle the conversation with the information they need in the moment — whether it’s a new lead, an existing client, or any other type of caller. They know what to do by the system prompts, and they know the next steps based on how they interact with the system.
Voicemail is a service for you rather than for your customers. Your clients will feel ignored or unimportant. Smith.ai receptionists take care of your customers as you would. Furthermore, voicemails become a routine chore, often out of sync with your customers' schedules. By the time you’ve listened to a voicemail from a new lead, it’s likely they’ve already called — and purchased from — a competitor.
As your client history and business profile continues to grow (thanks to our innovative technology), these client calls result in more deeply personal engagements.
All your calls are prioritized, and the summaries are delivered to you instantly via text, email, Slack, or Teams. If you can’t respond immediately, don’t worry — we email you a complete history and transcription of your calls at the end of each day. You won’t miss a thing.
We also gather data on potential new customers and block your spam calls. Our system learns over time — this magic sauce allows for deep, personal engagement between your customers and our receptionists.
If you have a CRM or Zapier integration, we send data between the two systems.
We don’t share your private lead or client information with other customers. That information is yours and yours alone.
There are a few things…
We’re glad you asked! See how Smith.ai stacks up against other Virtual Receptionist services.