When a call comes in, our intelligent call routing sends your calls to the appropriate Smith.ai receptionist. No robots here, but rather a real person who knows you and your clients — assisted by our AI-backed agent software — picks up the phone.
You can personalize your greeting and how we interact with your callers. Some clients want a casual tone, some want a professional greeting with their company name. It's entirely up to you! You can choose your own tagline and welcome message. We make sure to clarify the pronunciation of your company, name, or brand with you, as well.
Our system knows existing clients and keeps track of a caller’s history (a profile that grows with each call), so your clients don’t have to repeat basic contact information that should already be known. That’s typically a dead giveaway that a business is outsourcing call answering to a low-cost, no-frills answering service. You wouldn’t do that, would you? You only use the best service. That’s why you’re on the Smith.ai website.
Your Smith.ai receptionists engage in authentic conversation as long as your clients want to chat. No script and no time limit. We empower our agents to go beyond a standard template, to think and take charge of a call, so we sound just like we’re an in-house member of your team. That creates a powerful customer experience that will leave your customers raving. By charging per call — not per minute — real connections happen, and customers remain happy.