Calls, chats, texts & more

24/7 answering service for small businesses

Accelerate growth with the power of live receptionists from Smith.ai.

Get work done while we handle the calls

There's too much for a small business owner to do. And you can't delegate expert work. With our answering service for small businesses, you can hand off "the rest" to our receptionists. A live receptionist can handle answering and screening incoming calls, scheduling appointments, and taking payments. While you're busy growing your small business, you can be rest assured that any important caller isn't being sent to voicemail, but instead speaking to a live agent who can guide them in the right direction.

Quality leads will grow your business

You only get one chance to make a first impression. A virtual receptionist plays a vital role in welcoming a client to your business, and gives you the appearance of being a larger company. By using our 24/7 phone answering service, a live receptionist will be able to answer any important calls outside of your regular business hours. Not only can a live person nurture a potential customer into a client, but they can also delight your current clients-- helping to improve your overall customer satisfaction. Instead of opting for an automated answering service where a robot will answer your inbound calls, choose our live phone answering service and provide a superior customer experience.

We handle the entire “frontline” of your lead flow so you never need to worry about coverage.

An extension of your office

Our small business answering service isn’t limited to picking up phone calls. Our virtual receptionists also qualify new leads, schedule appointments, make outbound calls, accept payments, log notes in your CRM, send follow-up messages, and much much more. Giving these tasks to a live receptionist will free up more of your valuable time so you and your team can focus on growing your small business, whether it be going out to service customer calls or planning for your next project.

24/7 web chat and texts

New prospects come to your website with questions. Smith.ai’s professional answering service also responds to web chats and texts - we are your omnichannel solution.

82%
of consumers expect an immediate response to a sales inquiry
50%
of lead generation budgets are wasted on leads who are never contacted
79%
of marketing leads never convert into sales
67%
of customers who receive excellent service spend up to 14% more

Powerful call intelligence gives your business the lead

Make better business decisions with real-time call data, visualized in every Smith.ai client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.

Outreach calls and campaigns speed-up sales and support

Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made. Learn more.

Get the most out of Smith.ai

Outreach Campaigns
Where we reach, engage & qualify leads to build your book of business. 
More about Outreach Campaigns
Web Chat
The best channel for sales, service & support by utilizing bots, humans, or both.
More about Web Chat

Trusted by 3,000+ businesses

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4.6 stars
“So much more than an answering service. Smith.ai gives us a personal way to focus on executing at the fast pace required in startup life.”
Jason Shaw
MyPerfectColor

TALK TO OUR TEAM of experts

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Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
  • North America-based agents
  • Best-in-class AI technology
  • Live-staffed website chat
  • Bilingual services
  • Sales development & outreach
  • Rich call intelligence
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END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Frequently asked questions

The best answering services for small businesses do much more than pick up phone calls and take messages for executives, managers, and staff. At Smith.ai, we provide virtual receptionists capable of a wide range of services from call handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from owners and operators of small businesses.

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