HERE WHEN YOU NEED US

Overflow answering service and call answering

Don't lose business because you're too busy to answer. Our AI Receptionist ensures every call is handled professionally, while you maintain control over your schedule and priorities.

An extension of your office

Think of Smith.ai as an extra receptionist. We help with answering telephone calls, giving directions to your office, scheduling appointments, screening leads, and more. We'll provide a simple-to-use overflow live answering service.

Never send a caller to voicemail with AI-first call handling

As a business owner, capturing every opportunity is critical to your success. Every person sent to voicemail represents a missed chance for new business. With AI-first call answering enhanced by human support, you can be confident that intelligent technology handles your incoming calls with seamless escalation to professional agents when complex situations arise. Our system ensures swift call completion with minimal friction and lag, keeping your customers engaged and your business growing.

76% of callers reported that non-call centers, like answering services, are helpful.

24/7 AI receptionist with professional support

Never miss a call from a new lead - even at 2am. The AI Receptionist from Smith.ai handles all of your after-hours calls with 24/7 intelligent coverage. By combining AI efficiency with human escalation capabilities, you can ensure potential customers receive timely, professional service that nurtures them through your sales funnel in a matter of minutes.

Handle unlimited calls during peak periods

Running a successful marketing campaign? Experiencing a spike in inquiries? Our AI-first system can manage unlimited simultaneous calls, with intelligent routing and human support for complex situations. This ensures you capture every opportunity during high-demand periods while maintaining the professional quality your brand deserves.

Complete Human Coverage When You Need It

Prefer 100% live agents? We've got you covered.

While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That's why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.

Our virtual receptionist plans provide:

  • Dedicated human agents trained specifically on your business and industry.
  • True 24/7 coverage with live professionals, never voicemail or automated systems.
  • Complete call handling including complex scheduling, detailed note-taking, and sensitive conversations.
  • Seamless CRM integration with the same advanced features as our AI plans.
  • Custom call instructions tailored to your exact preferences and procedures.
  • Professional representation that sounds like an extension of your in-house team.

Access call intelligence on your schedule

You don't need to sacrifice important information when you're focused on core business activities. The real-time call intelligence from Smith.ai allows you to monitor call activities through our comprehensive online dashboard. Make data-driven business decisions with superior accuracy, accessing everything from AI-generated summaries to human agent notes, including metadata such as completed actions, caller disposition, priority, relevance, and detailed interaction analytics.

Smith.ai is trusted by 4,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.7 stars
“One of the big reasons we chose a virtual receptionist is after looking at the statistics of the number of phone calls that go unanswered, [...] we wanted to be proactive in making sure we aren’t responding in the way that the industry standards appeared to be. We want to be on the front of that wave to increase the accessibility of our services.”
Beau Atkins
Evolve Family Law

TALK TO OUR TEAM OF EXPERTS

Book a consultation

Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.

  • Custom AI prompts engineered for your industry, terminology, and workflows.
  • Intelligent call handling with seamless human escalation.
  • Native CRM integration with your existing tech stack.
  • Dedicated implementation team that ensures perfect setup from day one.
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END-TO-END INTEGRATIONS

We play well with your software

Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.
View all integrations

Frequently asked questions

The best receptionist services do much more than answer phone calls and take messages. At Smith.ai, we provide AI-first call handling with human support capabilities ranging from intelligent appointment scheduling to sophisticated lead intake and qualification. Whether you need AI-powered coverage 24/7, during specific hours, for escalation support, or comprehensive after-hours answering services, here are answers to the most common questions about our AI-first call answering solutions.

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Affordable plans for every budget.