Blog: Product Updates

We’ve expanded our Outreach Campaigns! Now available: Per-contact pricing, on-demand campaigns, bundled features for major savings, and more. Recognized by Clutch as a top sales outsourcing provider in 2023, Smith.ai first made Outreach Campaigns available in December 2021 to help businesses reach, engage, and convert more leads. Nothing has changed with how our North America-based, sales-trained agents make outbound calls. They still conduct sales outreach for growing businesses 24/7/265, fully focused on attaining specific client objectives with the help of our AI-driven technology.

You want to get the most out of your marketing campaigns but don’t want to spend hours researching and transferring data around your systems. That’s where Smith.ai steps in. We understand that integrating with your business’s software is essential, so we are happy to announce that Smith.ai’s Virtual Receptionist service now offers call tracking phone numbers.

While a call summary from Smith.ai receptionists provides a high-level overview of a call, sometimes a complete audio recording and text transcription are desired. For those scenarios, Smith.ai now offers call recording, transcription, and the ability to search call transcripts from your dashboard.

You asked. We listened. Smith.ai is expanding our outbound calling capabilities based on your feedback! You can now have us make a one-time call to anyone right from your dashboard.

We’re excited to announce new performance tracking and analytics for Outreach Campaigns! Easily monitor and evaluate performance of sales outreach, marketing promotions, client engagement, and more with reach and conversion metrics, visualized in helpful tables and graphs.

We’re excited to announce more robust outreach capabilities that are customized to the unique needs of your business and automated for hands-off workflows. Smith.ai's receptionists have been available for one-off call requests for years. Now, we're offering outbound calling solutions that put more control in your hands.

We’re excited to announce that the Smith.ai Zapier integration is publicly available. You can now set up integrations with thousands of web apps — streamlining the process of adding calls and chats to the tools you already use.

Live-staffed website chat from Smith.ai has always been affordable with per-chat pricing and low monthly plans. Now our new À La Carte chat plan offers extra flexibility at a low cost. Simply sign up for the plan and pay no monthly fee, and then just $10 per relevant chat. Whether you have new leads contacting you for a consultation or existing clients chatting in with customer service requests, you're covered by our friendly, professional 24/7 live chat agents. Never miss out on a valuable business chat again!

We’re excited to announce that the Smith.ai Zapier integration is publicly available. You can now set up integrations with thousands of web apps — streamlining the process of adding calls and chats to the tools you already use.

Do you need calls answered in English and Spanish routinely? At Smith.ai, we now offer Dedicated Spanish Lines for bilingual businesses to ensure your leads and clients receive the most attentive, personalized service when they call in. This simple add-on means you no longer have to wait for a Spanish-speaking receptionist to call your lead or client back if one is not immediately available when they call. Instead, we will set up a dedicated phone line answered only by Spanish-speaking receptionists. Our friendly bilingual agents can answer basic business questions, pre-screen and schedule new leads, and complete intake forms for potential clients, so you can hand off yet another set of tasks to Smith.ai. Now through April 30, 2021, we're offering one month of this service for free. Act now to add a Dedicated Spanish Line to any Virtual Receptionist plan with no risk, for an added value of $.75/call, at zero cost to you!