Convert Conversations to Clients

Virtual Receptionist solutions for phone calls, and Chat solutions for web, text, and Facebook.
Free trial included in all live-staffed plans.
starter
$
140
per
month
20 Calls
For solo + small teams,
where every lead matters.
  • 20 Calls
    LIVE agent
  • FREE CRM Integration
  • FREE AI Chatbot
  • Live-staffed 24/7
$7 per conversation over 20
basic
$
300
per
month
50 Calls
For growing teams, where systems are needed.
  • 50 Calls
    LIVE agent
  • FREE CRM Integration
  • FREE AI Chatbot
  • Live-staffed 24/7
$6 per conversation over 50
pro
$
600
per
month
120 Calls
For mature organizations,
ready to scale efficiently.
  • 120 Calls
    LIVE agent
  • FREE CRM Integration
  • FREE AI Chatbot
  • Live-staffed 24/7
$5 per conversation over 120
custom
Contact Us
Up to You
Low volume or high, we can create a plan to suit your needs
  • Customized Call Volume
  • FREE CRM Integration
  • FREE AI Chatbot
  • Live-staffed 24/7
Price adjusted based on your needs

HIGH-VOLUME PRICING AVAILABLE

Let us know what you need
  • No Setup Fees
  • No Cancellation Fees
  • No Hidden Fees
  • No Charge for Spam
free
$
0
AI BOT ONLY
UNLIMITED CHATS
No hidden fees
  • 24/7 Lead Capture
  • Custom Lead Screening
  • 5 Smart Q&A + 1 Playbook
  • Desktop & Mobile
starter
$
140
per
month
ai + staffed live chat
20 Live Chats
$7/chat after 20
  • Live Agents 24/7
  • Chats, Texts + Facebook
  • Unlimited Q&A + Playbooks
  • Pay for Relevant Chats Only
basic
$
300
per
month
ai + staffed live chat
50 Live Chats
$6/chat after 50
  • Live Agents 24/7
  • Chats, Texts + Facebook
  • Unlimited Q&A + Playbooks
  • Pay for Relevant Chats Only
pro
$
600
per
month
ai + staffed live chat
120 Live Chats
$5/chat after 120
  • Live Agents 24/7
  • Chats, Texts + Facebook
  • Unlimited Q&A + Playbooks
  • Pay for Relevant Chats Only
live chat
Custom Pricing
Contact us to get a custom plan tailored to your high-volume, low-volume, or unique business needs. Our live agents accelerate growth for businesses of all sizes.
TALK TO US

Book a Free Consultation

Learn how Smith.ai can help your business. We’ll address your questions about Smith.ai phone receptionists, live chat, or both.

Call/text  (650) 727-6484

Email us:

features
free
$
0
/mo.
starter
$
140
/mo.
basic
$
300
/mo.
pro
$
600
/mo.

Chat Features & Add-Ons

essentials
Chat transcripts via email
Custom branding & colors
Greet site visitors
Mobile-optimized chat widget
AI BOT FEATURES
Smart Q&A
5
Unlimited
Unlimited
Unlimited
Qualification Playbooks
1
Unlimited
Unlimited
Unlimited
Spanish-English translation
ADD-ONS
Integrations
$0.50/Chat
Unlimited
Unlimited
Unlimited
Appointment booking
$20/mo.
$50/mo.
$120/mo.
Unlimited Smart Q&A
$50/mo.
Unlimited Playbooks
$50/mo.
SMS/Text Answering
Facebook Messenger
Expert services
Custom Programming
$50/mo.
Custom Programming Hours
$0.50/Chat
2
5
10
Additional Customization
$200/hr
$200/hr
$200/hr
$200/hr
support & setup
Website installation & Setup
$50/mo.
Email support
Phone support

HIGH-VOLUME PRICING AVAILABLE

Let us know what you need
  • No Setup Fees
  • No Cancellation Fees
  • No Hidden Fees
  • No Charge for Spam
TALK TO US

Book a Free Consultation

Learn how Smith.ai can help your business. We’ll address your questions about Smith.ai phone receptionists, live chat, or both.

Call/text  (650) 727-6484

Email us:

Call Add-ons

(Priced per-call, monthly)
CRM integrations (1st Free)
$0.50
All call details are sent to your CRM or Zapier.
We support Clio, Hubspot, Salesforce, and many more.
SMS/Slack notifications
$0.50
Receive a SMS/Slack message when a caller qualifies for a transfer.
You and your staff can accept or reject calls. +$0.25 for each additional 'ping' (e.g., try person B after person A)
Microsoft Teams notifications
$0.50
Receive a message in Teams when a caller qualifies for a transfer.
Accept or reject call transfers with one click in a Microsoft Teams channel. +$0.25 for each additional 'ping'
Text & email follow-up
$0.50
Based on your criteria, we'll send custom SMS and/or email to callers after the call.
Perfect for having your leads fill out web forms, submit documents, or even to just keep them warm & engaged.
Conflict checks
$0.50
Our receptionists can check new leads for conflicts of interest.
Our system securely checks for conflicts in your CRM or a Google Spreadsheet without making your contacts visible.
Accept collect calls
$0.50
We'll accept (and pay) the charges for any incoming collect call for you.
Attorneys who work with inmates often require this add-on.
Book appointments
$1.00
By scheduling meetings with leads and clients, we complete the workflow.
Other services take a message, leaving the follow-up work for you.
Accept payments
$1.00
From consultation deposits to past-due collections, we make sure you get paid.
We support LawPay, TrialPay, CPACharge, Square, PayPal, and more.
Third-party intake
$1.00
We'll input caller information and ask a few questions on a third-party form.
Up to one minute of additional questions — Reasonable Use Policy.
Complex call routing
$1.00
Set unique rules for each number, time of day, and extension.
Route calls based on schedules, availability, and holiday hours. Ring your team sequentially or “blast” everyone.
Extended intake
$1.50
Additional questions asked to further qualify clients & make life easier for you.
Up to two minute of additional questions — Reasonable Use Policy.

Plan Add-ons

(monthly cost)
Business caller ID for outbound calls
$10.00
Your customers only ever see one phone number: Yours.
When we make callbacks or outbound calls on your behalf, the call recipient sees your business' number. Learn more.
Additional transfer destinations
$15.00
Add more lines for transfer destinations and routing
Add other people in your firm, external sales representatives, and more. We even support extensions.

Incidentals

(priced per-occurrence)
Smith.ai Operator
Custom
We'll coordinate and organize your conference calls.
Priced at $4 per participant per hour. Useful for calls with judges, VIPs, business partners, and more. Learn more.
virtual receptionists

A superior qualification, answering & intake service

Our live, North America-based virtual receptionists capture & qualify leads, book new clients, and build better relationships with your existing clients, 24/7. Pricing starts at just $140 per month.

live web chat

The fastest way for businesses to capture website leads 24/7

Smith.ai is known for superior virtual receptionist & intake services by phone. Now, we can also capture leads, screen potential clients, and book consultations on your website all day, every day.

Receptionist Services

24-7 Live Receptionists
Friendly, professional, live receptionists answer all your calls with a smile and keep your clients happy.
Customized Greetings
Your virtual receptionists will greet clients using a personalized greeting specified by you.
Familiar with Your Business
We’ll answer customer questions about hours, payment methods, services provided, and more.
Friendly Demeanor
Our virtual receptionists have years of experience answering phones and speak in clear American English.
Transfer Destinations
Receptionists can transfer a caller to you, even pre-qualifying which types of callers get through.
Multiple Live Transfer Numbers
Live call transfers to transfer destinations, you can have multiple phone numbers for multiple people.
Email Summary of Calls
Get a summarized message of each call sent immediately via email.
Callback on Client Calls
Receptionists promptly return any calls lost due to cell connection issues or incomplete voicemails.
Call Notifications via Text Message
We can instantly text you contact's name, phone number, and email (if collected) after every call.
Answering Texts to Your Number
When prospective clients text your Smith.ai phone number, receptionists will text back.
Daily Call Summary via Email
At 6:30 PM PT, you’ll receive a daily email summarizing each call you received on that day.
Call Disposition
Receptionists mark all calls with type and urgency. This metadata is passed to you in the call summaries.
Outbound Calls
Receptionists can make outbound calls on a one-time or recurring basis.
Recommended Businesses Referral
Receptionists can monetize your "bad leads" by referring them to someone on your custom list of businesses.
Appointment Reminders
Receptionists will call clients with upcoming appointments to reduce no-shows and cancellations.
Friendly Demeanor
Our virtual receptionists have years of experience answering phones and speak in clear American English.

Live Chat Services

Live Agents
Friendly, professional, live agents available to answer questions & qualify leads 24/7.
AI Technology
From language-translation to qualification playbooks, our proprietary live chat technology enables agents to assist your clients with exceptional care and unparalleled efficiency.
Custom Knowledge Base & Q&A
Build a knowledge base that makes accessing answers to common questions easy for our live receptionists or your full-time chatbot.
SMS Text Answering
Our live agents can answer text messages sent to your business, following your custom instructions to capture, screen, and schedule new leads.
Facebook Messenger
Our live agents can answer Facebook messages for your business, following your custom instructions for handling new leads and current clients.
Proactive Chat
Your chat widget can prompts the web visitor to engage in a conversation immediately, or after 15, 30, or 60 seconds.
Mobile Notifications
Get notified on your phone via text message (SMS) every time a new chat occurs. You'll know when new leads come in.
Real-Time Translation
We leverage Neural Network AI to instantly translate chats from Spanish-speaking web visitors if they connect with one of our English-speaking receptionists.
Custom Branding & Colors
Choose how your chat widget looks on your website so it matches your overall design and branding.
Custom Placement
Choose where your chat widget is displayed — sitewide or on specific-pages.
Customized Greetings
Your live chat will greet clients using a personalized greeting specified by you.
Familiar with Your Business
We’ll answer customer questions about hours, payment methods, services provided, and more.
Mobile-Optimized
Our chat widget works on every device and browser — computer, tablet, or phone.

FAQs – How can we help you?

How does the free trial work?

You sign up, we onboard you, and the widget goes on your site (we’re happy to help with widget installation if you need it). After 14 days or 20 relevant chats — whichever comes first — you have the option to choose a paid plan if you want to continue. Don’t worry, we’ll let you know when the free trial is done.

Will my credit card be charged when I sign up?

Absolutely not. We don't need your credit card information until you've finished your free trial. However, you can add it when you sign up so your chat service  continues uninterrupted after your trial.

Do you bill per chat?

We charge per chat, on a monthly basis. So, with the Basic Plan, for example, you would pay $300 and get 50 chats over the next 30 days (the “monthly billing cycle”). Got over 50 chats? No problem. We charge per chat once you’ve used up your quota (the per-chat cost depends on your plan).

How do you charge for add-ons?

We charge per chat, per month for scheduling and integrations. For example, you’ll pay $20/month to add scheduling to a Starter plan, and $1/chat after your 20-chat quota. The free chatbot plan includes 5 Q&A and 1 Playbook with 5 input fields. We charge a flat monthly fee to add unlimited Q&A or unlimited Playbooks to your chatbot.

Do I have to sign a contract?

Nope! All Smith.ai plans are month-to-month with no annual contract required. If you’re leaving, you won’t be charged past the current billing cycle — simple as that. Starting back up again is easy, too. And we never charge setup or cancellation fees.

What is a "relevant" chat?

A relevant chat is not spam, sales, accidents, tests, random “hellos,” or incomplete conversations. To us, chats are relevant when we collect a name and email address, and we determine the intent of the chat. We only charge for relevant chats.

Can I pause service and resume?

Since your account is prepaid and month-to-month, you can stop at any time — we’ll finish out the month you’ve already paid for. To stop immediately, let us know and we’ll hold off on any future responses. To resume service, choose a plan and email us to let us know! We’ll start back up right where we left off.

How do I cancel?

You can cancel anytime by emailing us at chat@smith.ai. We’ll get right on it (we require one week notice before your next billing date to give our team time to process it) and won’t hassle you to stay. Ok, truthfully, we might ask a few questions, but we won’t go all Comcast on you. But we will miss you!

Is there a cancellation fee?

No way. With no annual contract, when you cancel, you just finish out your current month, which has already been prepaid by you. Give us a heads up one week in advance, and we won’t charge you past your current billing period.

If I cancel, should I remove the widget from my website?

No need. When you cancel your account, the chat widget will “disappear” automatically. But we take no responsibility for new leads or opportunities you may miss out on.

What happens to the knowledge base of my trained chatbot if I cancel?

We keep all your existing data if you cancel. So, when you resume in the future, you don’t have to retrain your bot or dig up directions you sent us to handle your chats properly. We will just eagerly await your return.

How does text answering work?

Even though our live chat widget is mobile-friendly, sometimes potential clients just want to text you instead, or they find you on Google and text before even visiting your site. So, using your live chat account — and drawing from your chat quota and instructions — our agents can answer your text messages, too!

Just request the service by emailing us at chat@smith.ai, we’ll give you a text-enabled number, and then you can start promoting it on your site and other marketing materials.

How much does text answering cost?

Text answering is set up and billed through your live chat account. We simply treat it as another “channel” for text-based conversations. So, you can start with the Starter plan, and we’ll answer 20 texts and/or chats per month, or you can opt for the Pro plan with 50 texts/chats. The plan cost doesn’t change if we end up answering all chats, all texts, or a combination of both.

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