After you sign up for Smith.ai’s live-staffed chat, we’ll work with you to design and install our chat widget.
To provide better answers to customer prompts and questions, Our AI ingests data from the website where the chat resides and can consider that information as part of its responses. That becomes incredibly powerful in providing coherent, accurate, and business- or product-specific responses — and delivered in a natural way.
You determine when and how you’d like our agents to answer your chats, customizing your chat to look and sound exactly as you’d like. Each live-staffed chat plan comes with custom programming hours where we’ll create business-specific playbooks & AI-powered Q&A.
Once you install our chat widget on your website and our systems are connected, our AI & agents will answer your website chats according to your instructions. You can monitor your conversations, adjust your instructions, and view chat transcripts directly from your Smith.ai dashboard.
We charge per chat, on a monthly basis. For example, with the Basic Plan, you would pay $300 and get 50 chats over the next monthly billing cycle. Receive more than 50 chats in a month? No problem. We simply charge per chat once you’ve used up your quota (the per-chat cost depends on your plan). For more details, you can read the terms.
Text answering is set up and billed through your live chat account. We simply treat it as another “channel” for text-based conversations. So, you can start with the Starter plan, and we’ll answer 20 texts and/or chats per month, or you can opt for the Pro plan. with 50 texts/chats. The plan cost doesn’t change if we answer all chats, all texts, or a combination of both.
Even though our live chat widget is mobile-friendly, sometimes potential clients just want to text you instead, or they find you on Google and text before even visiting your site. So, using your live chat account — and drawing from your chat quota and instructions — our agents can answer your SMS messages, too! Just request the service by emailing us at firstname.lastname@example.org. We’ll give you a text-enabled number, and then you can promote it on your site and other marketing materials.
We charge per chat, per month for scheduling and integrations. For example, you’ll pay $20/month to add scheduling to a Starter plan, and $1/chat after your 20-chat quota. The free chatbot plan includes five Q&A and one Playbook with five input fields. We charge a flat monthly fee to add unlimited Q&A or unlimited Playbooks to your chatbot.
No way. With no annual contract, when you cancel, you just finish out your current month, which has already been prepaid by you. Give us a heads-up one week in advance, and we won’t charge you past your current billing period.
Smith.ai only charges for relevant chats to your business. Relevant chats do not include spam, sales, accidents, tests, random “hellos,” or incomplete conversations. To us, chats are relevant when we collect a name and email address, and determine the intent of the chat. Click here for more information on relevant chats.
Smith live chat is a month-to-month service. This means there aren’t any long term contracts. You pay for the receptionist service each month. If you ever cancel, we bill for and through the end of the current monthly billing cycle, and then you’re done. And we will miss you.
If you are doing business in a state where we are required to collect sales tax, we’ll use your ZIP code to determine the correct tax rate.