Your sales team only has so much time. Virtual receptionists play a vital role in filtering out unqualified leads and handing off top prospective clients to in-house sales executives.
Friendly, accurate, and helpful receptionists answer inbound sales calls with a smile. New potential customers are vetted, triaged, and directed to your in-house team.
The best software and SaaS answering services do much more than pick up phone calls and take messages for SaaS representatives. At Smith.ai, we provide virtual receptionists capable of a wide range of services from calling handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from technical support specialists, software developers, and SaaS managers.
SaaS and software companies are usually busy working on customer service cases and can’t be expected to answer every call that comes in, but providing quality customer support through a reliable software and SaaS answering service has been shown to improve software companies in a variety of ways. Here are a few of the benefits SaaS and software companies experience with us:
With a phone answering service that’s available 24 hours a day, 7 days a week, your clients will always have a real person to talk to, whether your business is busy, closed, or on holiday. Your clients’ questions always receive a thoughtful response.
Missed calls mean missed opportunities. Don’t miss out on leads just because you’re not always able to pick up the phone. Answering services provide nighttime, weekend, and after-hours availability so your business will never miss another call.
Through outsourcing call handling to an answering service, you’ll be able to spend time where you need it most and focus on more important work to build your business.
At Smith.ai, we know great customer service and how to deliver it for a range of business types and industries. Our virtual receptionists are trained in customer service and hospitality, so let us put best practices to work for you and deliver an exceptional and professional response that represents your business well every time.
No need to allocate limited time and money towards hiring an in-house receptionist when you can get all of the services you need and then some with an answering service for a fraction of the price. On average, customers who use Smith.ai save upwards of $30,000/year.
Phone answering services can provide your software and SaaS business with detailed call summaries after each call and even offer your clients the option of chat, social media, and text messaging so they can contact your business through their preferred communication platform.
A SaaS and software answering service can provide your business with much needed relief, whether your team is on a budget, overwhelmed by overflow calls, or simply looking to enrich your company’s customer service. With Smith.ai’s answering service, your SaaS and software business can receive even more benefits to help your company accomplish its goals, whatever they may be.
Smith.ai’s answering service can provide SaaS and software companies with…
With almost limitless features, Smith.ai’s answering service is guaranteed to grow your company’s productivity, revenue, and outreach. Smith.ai has offered quality service to SaaS and software companies for years and our clients trust Smith.ai to provide their business with premium support. Read our 5-star reviews to learn why software and SaaS companies prefer Smith.ai.
The price of a receptionist is one of the most important factors to consider when deciding on whether to hire an answering service or a traditional, in-house receptionist. Let’s look at the average price for an in-house receptionist.
The average salary nation-wide for an in-house receptionist is about $37,000 and they often come with hefty, additional fees, such as:
Total Cost, Including Salary: $77,000/year
If your software or SaaS company is located in a highly populated area, that price may be even higher. In-house receptionists can add to that cost when they inevitably come in late, call in sick, request time off, take personal leaves of absence, go on vacation, and so on. Contrarily, Smith.ai’s virtual receptionists can accomplish the same tasks as an in-house receptionist and then some, barring coffee runs and supply restocks, of course, and are much less expensive, as your firm doesn’t have to pay for any time off, benefits, or salaries.
Smith.ai’s answering service costs as little as $210/month, with no hidden or unexpected fees. Your business could save over $35,000/year, not to mention up to $42,000/year in benefits beyond salary payments, by choosing to hire an answering service instead of an in-house receptionist. Not only will your software or SaaS business save money, but your business will also be able to optimize productivity and revenue like never before. Unlike in-house receptionists, virtual receptionists can answer calls outside of regular business hours, which is far more important than you might recognize, as 27% of leads call after hours. Smith.ai’s agents can answer live chats, texts, and social media messages. SMS answering can be overlooked, but over 46% of customers prefer communicating with businesses through text.
It’s critical for businesses to respond promptly, as over 67% of clients base their decision to hire a business on the initial responsiveness to their call or email. Long waiting periods encourage leads to take their business elsewhere and you may not have the chance to explain why you’re the right software or SaaS business to hire. Virtual receptionists can even provide sales assistance by making outbound calls to convert more leads, which has been proven to be helpful. With Smith.ai’s software and SaaS answering service, your business can receive all the benefits of an in-house worker without the unnecessary cost. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.
Running a software and SaaS business can get hectic, from managing projects and tasks to overseeing company development and growth. Businesses like these constantly face issues that impact their ability to succeed. The most common scenarios that software and SaaS businesses use virtual receptionist services for are:
“Front desk” support can offer software and SaaS businesses regular administrative assistance that can help operations run smoothly. When software and SaaS businesses have a limited budget, however, they may not be able to afford expensive in-house receptionists, especially when they already have to pay for office rent and supplies, marketing, and advertising.
Calls come in whether your software and SaaS business is available to answer them or not. When software professionals have to pick up phone calls in addition to their regular duties, they may struggle to stay focused and complete important work. It takes, on average, about 23 minutes to get back to a task after being interrupted by a phone call.
Businesses grow and it can be difficult to keep up. With calls that need to be answered, appointments that need to be scheduled, and invoices that need to be sent, it’s easy for software and SaaS teams to feel overwhelmed.
When the work day is over, software professionals want to go home and enjoy their free time away from clients, but calls don’t stop coming in and leads can often be missed, as over 27% of leads call outside of normal business hours. Software companies may not be able to provide after-hours availability, but may still want to offer accessible customer service to clients.
If your traditional software company or SaaS business is experiencing one or any of these scenarios, an answering service can help by allowing you to outsource these tasks directly to a professional agent. An answering service will take on some of the more time-consuming responsibilities, tackling all of the tedious issues your team faces. Smith.ai’s virtual receptionists can accomplish the same, whether your company needs extra support answering phone calls, blocking spam, or qualifying leads. By eradicating the need to allocate time to screening calls and answering clients’ questions, your business can get back to focusing on more important work without neglecting your client relationships.
Software and SaaS businesses, like any business, often find themselves in compromising situations that require outsourced assistance to resolve. Some of the most common obstacles are:
With a limited staff and an endless list of assignments, software and SaaS businesses have trouble answering phones and responding to messages from clients in addition to their daily duties. Running a software business and providing quality customer service at the same time can prove to be difficult and lead to poor performance in both.
With the cost of in-house receptionists being as high as it is, businesses are often left to delegate daily tasks themselves. Despite spending a large portion of their day performing administrative duties, software teams often struggle to balance their important projects with their regular office tasks.
Responding to each call can feel impossible for software and SaaS businesses when they have higher priority assignments to address. Businesses can easily fall behind on responding to new inquiries so potential leads can be frequently missed. Leads don't wait for call-backs. They call the next business in the search results. If businesses fail to pick up, they not only lose a lead, they lose ROI, money on marketing campaigns and ad spend, as well as conversion rates from ads.
With the crowded marketplace for software and SaaS businesses being what it is, it can be a major challenge for businesses to distinguish themselves and stand out amongst other similar businesses. Providing quality customer service through quick and thoughtful responses can place businesses above their competitors, but many software or SaaS company owners often lack the time to do so.
One of the most significant, yet strenuous aspects of growing a successful business is obtaining and keeping new clients. With so much time and effort being spent towards existing clients, software and SaaS businesses may not have the opportunity to seek out and nurture new clients. Software professionals who spread their workload too thin may not be able to deliver quality customer service. Slow response times may frustrate customers and hurt client loyalty and retention, as well.
Maintaining detailed phone records and call summaries can be overwhelming for software and SaaS businesses who disperse client data across a multitude of software platforms. Knowing how, when, and why clients call is significant for any business hoping to successfully navigate client relationships, but unfortunately, is not always easy to accomplish.
If your SaaS and software company is dealing with any of these problems, a virtual receptionist service may be useful. One of the best aspects of Smith.ai is that our services fit your business needs, not the other way around. Our virtual receptionists can allocate time where you need it most and address the specific issues your business face, whether you need help qualifying and intaking new clients or sending invoices and collecting payments. Sign up risk-free with our 14-day money-back guarantee and see how Smith.ai’s virtual receptionists can alleviate the issues your software and SaaS business faces.
Determining which services are important to your software and SaaS business is a good place to start. To figure out which services would be best for your business, ask yourself what problems or opportunities you face that a virtual receptionist service can address:
Whatever it may be, Smith.ai’s virtual receptionists can adjust their service to better suit your business needs.
After that, think about what services would best fit your company’s activity level:
Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need.
All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is simple and fast. No annual contracts, no setup fees, and no need to supply scripts.
Follow three simple steps:
Whether your business is looking for a full-time virtual receptionist or an overflow or occasional phone answering service, Smith.ai can offer customized assistance to your team with quality customer service, lead screening, and sales development. When you sign up with Smith.ai, you won’t just be gaining a virtual receptionist service, you’ll be gaining a professional, reliable, and friendly team who are guaranteed to transform your business by capturing leads and delighting current clients.