Follow-up and Outbound Call Back Service with Smith.ai

Capture more leads with 24/7 call-backs

82% of consumers expect an immediate response to a sales inquiry. Whether you have a social media lead request a quote or a website visitor leaves a voice mail, our virtual receptionists work around the clock to quickly respond. When we call-back your lead, you'll be the first business to respond and win the client every time.

Sales-oriented receptionists

With professional receptionists ready to impress your leads, Smith.ai serves as a team for outbound sales calls. Drive more conversions without needing to hire and train staff.

82% of consumers expect an immediate response to their sales inquiries.

Screening & scheduling saves you time

We'll ask a couple of screening questions and book qualified leads on the calendar you already use. That way, you spend time on the leads most likely to convert to clients. Not only can you follow-up with potential leads with our call-back feature, but our virtual receptionist can answer and screen your incoming calls to save you even more time!

Follow-up texts & emails

After calling, qualifying, and scheduling your leads, we can send a SMS message or email with links to intake forms or more information. Start nurturing your new leads immediately!

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Outreach Campaigns

Where we reach, engage & qualify leads to build your book of business.

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Web Chat

The best channel for sales, service & support by utilizing bots, humans, or both.

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Detailed call intelligence gives you the upper hand

Give your sales team the power to access valuable lead information before they meet with a lead. With Smith.ai offering you access to real-time call data, detailed call summaries, and call recording & transcription, your team can better understand who your leads are, what they want, and how to give it to them, setting the stage for more successful consultations and conversions.

Smith.ai is trusted by 3,000+ businesses

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“Smith.ai exceeds my expectations at every turn, working with a very customized script for a very personal customer experience.”

Heidi Thompson

Lifeguarding Legacies

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Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.

North America-based agents
Best-in-class AI technology
Live-staffed website chat
Bilingual services
Sales development & outreach
Rich call intelligence

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END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 7,000 integrations.

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Frequently asked questions

The best virtual receptionist and chat services do much more than pick up phone calls, answer chats and SMS text, and take messages for you and your staff. At Smith.ai, we provide professional live agents who are capable of a wide range of services from call handling, to appointment scheduling, to lead intake, to website chat, and more. Whether you need live staff on duty 24/7, during daytime hours, for overflow support only, or just after hours answering services (nights and weekends), here are the answers to the most common questions we receive about our outbound call-back services, specifically.

An answering service, like Smith.ai, can offer your business outbound call-backs. In doing so, answering services can call back web leads who complete forms or download lead magnets. This frees your staff from having to call back leads themselves so they can focus on their specific job duties without having to worry about interrupting work to make an outbound call. Your leads will be screened and your potential clients will get immediate responses to their sales inquiries so that, when your team is ready to push them through the sales funnel, they will be able to skip through the most tedious parts of converting a lead and head straight into a sale. If your team is unavailable, our virtual receptionists can schedule your lead for a call-back when a member of your staff is free. This way, you'll be able to drive more conversions with less effort. With outbound call-back services, your business can exude professionalism at all times and grow more successful by the hour.

By enabling outbound call-backs through an answering service, your business can:

Minimize distractions & protect team's time : Without having to perform outbound phone calls themselves, your team will be able to focus on driving home sales without constant interruptions.
Reduce call handling times : Outbound call-back feature allows potential prospects to get an immediate response so callers won't go unanswered or be stuck waiting in a queue. Workers will be able to dedicate specific times they are available to further converting a qualified lead, which creates faster response times.
Improve productivity : In knowing that leads are already being captured, screened, and nurtured, teams will be able to spend more time on more important tasks, allowing for more productive work to get done.
Boost client satisfaction & business reputation : With outbound call-back services, your potential client will be immediately answered, displaying the illusion of a larger business. With clients feeling valued, your business will exude professionalism and your company's reputation will be stronger than ever. By having our virtual receptionist handling the outbound calling, your customer satisfaction will improve as their calls are being returned in a timely manner.
Enhance lead conversions : Outbound call-back services find and send your team interested prospects and qualified leads only, allowing your staff to convert leads at a faster rate without the hassle of screening calls themselves.

A great outbound call-back service can provide a number of benefits for your business. It's important for businesses to have control over their day to day tasks and be able to connect with web leads as quickly as possible. Smith.ai can provide a professional representative so that your business can follow-up with and nurture leads without your team having to spend time away from important work. We are your lead guardians and can deliver exceptional service so that even if you aren't able to connect with a caller, potential prospects can still have a great experience with your business and not your voicemail box, thanks to Smith.ai's answering service.

Outbound call-back services are invaluable to your business's success. Without having to find the time to make consistent, high-quality outbound calls, you can improve your team's responsiveness and productivity and put your business well ahead of your competitors. Whether your business needs lead screening assistance, scheduling support, or just help off-setting sales pressure on your team, an outbound call-back service can transform your business into the best version of itself.

As far as outbound call-backs are concerned, call centers and in-house staff can't perform as well as an answering service. While they may be able to answer calls more frequently and consistently than employees with other duties, call centers and in-house receptionists tend to deliver sub-par quality on the outbound calls they make.

Performing outbound call-backs isn't rocket science, yet still call centers and in-house staff often fail to perform outbound call-backs in a manner that prioritizes your teams' time and your clients' satisfaction. Call centers and in-house staff are often not equipped to answer common questions leads might have and come with excessive background noise and basic call handling, leaving clients understandably annoyed.

Answering services like Smith.ai offer thoughtful accommodations, like scheduled call-backs to adhere to your team's schedule. We even offer options such as our bilingual answering service so your callers can speak in the language they prefer. By paying attention to the details, Smith.ai's answering service can relieve your busy team of outbound call pressures, provide your potential clients with outstanding customer service, and help your business thrive. Hiring a call center or an in-house staff rather than outsourcing outbound call-backs to an answering service may risk your reputation, your productivity, and your customer satisfaction.

If you're a small business, this rings especially true for you. Over 80% of consumers prefer to talk to a real person over the phone yet call center agents and in-house staff can sound rehearsed, impersonal, and unsettling. This can destroy any initial impression a lead may have and erode any trust they may have in your business, which is critical to establish in the initial customer interaction.

It's well known that call centers customarily:

With over 82% of customers wanting their issues resolved quickly , call centers fall short of providing satisfactory service to callers. Phone calls answered by call center agents take anywhere from 5 to 15 minutes , whereas calls answered by an answering service usually only take anywhere from 1 to 2 minutes. And with only 44% of callers reporting call centers to be helpful compared to nearly 76% of callers reporting non-call centers, like answering service, to be helpful, it's clear to see that hiring a call center will result in longer call times and unsatisfactory customer service.

In-house staff also regularly:

Come unequipped to address leads' concerns
Have limited phone coverage availability
Fail to make outbound calls quick enough to capture leads
Have limited customer service expertise needed to foster leads
Have little to no ability to screen and qualify leads

Even with a full-time in-house receptionist, over 62% of calls go to voicemail or are left unanswered . Despite being their sole purpose, in-house staff still fail to answer telephone calls, which can cost your business potential customers, as up to 50% of sales go to businesses that answer first. With many in-house staff having limited customer service knowledge, current clients are lost as well since over 71% of clients will end a business relationship due to poor phone etiquette. Hiring an in-house staff to answer calls is arguably counterintuitive to your business's success.

All of these common issues with call centers and in-house staff can lead to clients hanging up the cell phone and potential prospects taking their business elsewhere, resulting in your company losing leads, customer loyalty, money, and time. By hiring an answering service, such as Smith.ai, instead, your team can avoid losing out on clients by having knowledgeable and friendly dedicated agents available at all times to screen potential prospects, schedule call-backs, and send qualified leads directly to your staff whenever they're ready for them.

If that isn't enough, the Bureau of Labor Statistics found that on average, answering services cost only about 20% of what an in-house staff or call center costs despite offering more features and better quality services.

As a matter of fact, Smith.ai's virtual receptionists can:

Screen and qualify leads
Schedule call-backs during times where your staff is available
Integrate with your calendar to ensure smooth transitions
Foster leads with impressive sales pitches and customer service
Prepare clients with information that allows for a smoother transition

Outsourcing outbound call-backs to an answering service like Smith.ai instead of a call center or in-house staff can save your business from overextended budgets, embarrassing client interactions, missed lead-capturing opportunities, and frustrating workplace complications. Rather than risk your revenue and client relationships on inexperienced or ineffective call center agents or in-house staff, trust Smith.ai's reliable service to nurture clients, capture leads, and take the pressure off of your busy staff.

Keeping a business up and running can be incredibly challenging at times. That's why it's easy to see how quickly businesses can run into problems they struggle to resolve themselves. Common problems that indicate your business may benefit from an outbound call-back service are:

My team has difficulty maintaining productivity

Calls don't just come in when your team is ready and available. For teams that already have enough on their plate, the amount of phone calls that need to be properly answered and screened can be overwhelming to say the least. With over 20% of calls being spam , it can be even more difficult to determine which callers are real clients or leads. Performing outbound calls consistently and correctly is crucial for your business's success, but team members might have to neglect more important work to do so, leaving your staff with a growing list of tasks they can't seem to get done.

I can't afford to hire front desk support

Front desk support, whether it's in-house receptionists or call centers, can cost tens of thousands of dollars and with slimmer budgets set in place, businesses can often be left desperate for sales assistance. Paying more than you can afford for services you need can put your business in a dangerous position and trying out free services can be just as detrimental to a business as having nothing at all. Without sales support in some way, shape, or form, your business can lose out on leads and dismantle client relationships. Businesses can benefit from utilizing a temporary answering service during the times they expect an uptick in call volume.

My staff has difficulty finding and capturing leads

Staff members not specialized in sales may not know when to call a potential prospect who filled out an online form or how to nurture leads so that they become loyal clients. When a representative fumbles over your business's mission, struggles to portray confidence in your company's services, or forgets to mention their contact information, clients may lose interest quickly and feel less secure about entering into a relationship with your business, costing you not only your revenue, but your reputation as well.

Clients are frustrated with our slow response times

The only way a business can succeed is when clients are satisfied so when clients inevitably submit a sales inquiry or fill out a web form, businesses need to be prepared to connect with them. Businesses regularly struggle to find the time to reach out to clients in a quick and efficient manner. Whether staff members have limited availability and either can't get to the phone in time or leave clients on hold, clients can get irritated and hang up, going to the next company they find in their search results.

If your business is facing one or any of these challenges, an answering service that provides outbound call-backs can help you convert more leads and deliver excellent services to clients who fill out web forms. An answering service, such as Smith.ai, can take the pressure off of your sales team and allow your business more flexibility in time and in budget without compromising your client relationships. Smith.ai's virtual receptionists can assist your clients by providing them with quick, high-quality customer service and boost your team lead conversions and overall sales. Smith.ai's answering service offers the fastest, easiest, and most affordable way to resolve your business's issues and leave your clients with a smile on their face.

Businesses of every size can benefit from outsourcing outbound call-backs, whether it helps to take the load off of a small, family owned business or to increase efficiency in a large corporation. For example:

For small businesses, outbound call-backs mean a professional "big company" phone presence and not having to make every sales call

Small businesses are often up to their necks in tasks that need to be done. They don't need to spend more of their restricted time screening and qualifying leads or their narrow budget on hiring front desk support. Outbound call-backs give small businesses the opportunity to reach and nurture leads quickly without any additional effort from their sales teams, saving them the effort of calling leads themselves. This allows small businesses to maximize their productivity without sacrificing their much-needed time, money, or outreach towards current and potential clients. No more spending all day calling back web leads who may not answer.

For medium businesses, outbound call-backs mean scheduled call-backs and more successful sales

With an endless amount of projects that need to be done, medium sized businesses can't call back leads as quickly as they may want to, resulting in missed leads and frustrated clients. Balancing daily tasks with sales tasks is difficult for any company, let alone a company with limited staff, availability, and resources. Outsourcing outbound call-backs enables medium sized businesses to place the responsibility of lead screening and nurturing into the hands of a trustworthy agent so that their team can get back to running daily operations without worrying about losing sales.

For large businesses, outbound call-backs mean personalized lead interactions and money saved

Many larger businesses have staff that are far too busy to make every sales call themselves. It can be tedious for sizable staff to focus on the smaller details, like providing personalized one-on-one customer service to leads, when there are such vast operations to run. It's also undeniably costly to hire in-house staff and, for companies at the enterprise level, scaling at lower cost is a core objective. Outbound call-backs can make it easier for large businesses to function at a high volume without neglecting the details that can separate a good company from a great one. By allowing answering services like Smith.ai to screen and nurture potential prospects, then send qualified leads directly to available team members, larger businesses no longer have to choose between interrupting work to make sales calls or missing out on leads.

Having a well-informed representative trained in customer service who can act as an extension to your sales team when you're busy can transform your business's efficiency for the better, no matter what size your business is. Whether you want to improve your company's lead screening or increase your business's conversion rate, an answering service that delivers outbound call-backs can help accomplish your company's goals and get your team back to work.

24/7 VIRTUAL RECEPTIONISTS

Follow-up and outbound callback service

Capture more leads with 24/7 call-backs

Sales-oriented receptionists

Screening & scheduling saves you time

Follow-up texts & emails

Get the most out of Smith.ai

Outreach Campaigns

Web Chat

Detailed call intelligence gives you the upper hand

Smith.ai is trusted by 3,000+ businesses

Heidi Thompson

TALK TO OUR TEAM of experts

Book a consultation

END-TO-END INTEGRATIONS

We play well with your software

Frequently asked questions

What are the benefits of an outbound call-back service?

What’s the difference between an outbound call-back service and a call center or in-house staff?

How much does an outbound call-back service cost?

How do I know if my business needs an outbound call-back service?

What are the ways outbound call-backs can help small, medium, and large businesses?

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