Payment Collection Service with 24/7 Receptionists

New consultation deposits

Do you charge for consultations? Our AI Receptionist can schedule qualified leads on your calendar and facilitate payment conversations, with human agents handling the actual payment processing. That way your leads are screened, booked, and payment is secured by the meeting time through swift, efficient call processing.

Payment assistance

Need help with payment processing? The AI Receptionist from Smith.ai can facilitate payment collection conversations and gather payment information, while our North America-based agents handle secure payment transactions and provide escalation for complex payment scenarios or when customers request to speak with a human about sensitive payment matters.

With bills over a year old, collection agencies have less than a 27% likelihood of collection payment.

Get paid faster

Reduce your workload and the time it takes to get invoices paid when you put our AI Receptionist with human support on the case. Our system handles payment conversations efficiently, completing most interactions within two to three minutes.

Payment software integrations

We accept payments for your business using your payment software, including LawPay, Gravity Legal, CPACharge, Square, PayPal, and Headnote.

Complete Human Coverage When You Need It

Prefer 100% live agents? We've got you covered.

While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That's why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.

Our virtual receptionist plans provide:

Dedicated human agents trained specifically on your business and industry.
True 24/7 coverage with live professionals, never voicemail or automated systems.
Complete call handling including complex scheduling, detailed note-taking, and sensitive conversations.
Seamless CRM integration with the same advanced features as our AI plans.
Custom call instructions tailored to your exact preferences and procedures.
Professional representation that sounds like an extension of your in-house team.

Smith.ai is trusted by 4,000+ businesses

5.0 stars

4.9 stars

5.0 stars

4.7 stars

“Smith.ai is a fantastic service which allows me to focus on my clients without the distraction of unwanted spam and sales calls.”

Greg Meyer

New Wave Financial Services

Read case study

TALK TO OUR TEAM OF EXPERTS

Book a consultation

Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.

Custom AI prompts engineered for your industry, terminology, and workflows.
Intelligent call handling with seamless human escalation.
Native CRM integration with your existing tech stack.
Dedicated implementation team that ensures perfect setup from day one.

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END-TO-END INTEGRATIONS

We play well with your software

Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.

View all integrations

Frequently asked questions

An answering service, like Smith.ai, can offer your business payment collection. In doing so, answering services can integrate with your payment software to charge leads for scheduled consultations, collect on past-due bills, and accept payment for regular service charges. This frees your staff from having to interrupt important work or meetings to call clients and collect payment. Your clients will be able to make payments through us without your team needing to lift a finger. With payment collection services, your business can exude professionalism at all times and grow more successful by the hour.

By enabling payment collection services through an answering service, your business can:

Minimize distractions & protect team’s time: Without having to collect payment themselves, your team will be able to lessen their workload and have more time to focus on important tasks without interruptions.
Improve productivity: In knowing that payments are being properly requested and secured, teams will be able to spend more time on more important tasks, allowing for more productive work to get done.
Boost client satisfaction & business reputation: With payment collection services, your clients will be able to quickly and painless pay off their bill. With an easy payment collection process, your clients will have a positive experience, your business will exude professionalism, and your company’s reputation will be stronger than ever.
Organize payment records: With payments being accrued under one roof, your staff will be able to keep track of finances much more easily and maintain organized records that your accounting team will love.

A payment collection service can make all the difference for your business. It's important for businesses to have control over their finances. Smith.ai can provide a professional payment collection service so that your business can provide great customer service, maintain organized financial records, and get paid with no extra hassle. We are your payment guardians and can deliver exceptional service so that clients will have simple and quick ways to send their payment your way, thanks to Smith.ai’s answering service.

Payment collection services are invaluable to your business’s success. Without having to secure payments yourself, you can improve your team’s responsiveness and productivity and put your business well ahead of your competitors. Whether your business needs to collect consultation deposits or past-due bills, a payment collection service can help to transform your business into the best version of itself.

Running a successful business requires juggling countless priorities, and payment collection often becomes a bottleneck that impacts productivity and customer satisfaction. Here are key signs your business may benefit from payment assistance services:

My team struggles to keep up with payment conversations and remain productive: Payment discussions are essential whether your team has bandwidth or not. For teams already stretched thin, the volume of payment-related calls can quickly become overwhelming. While collecting payments consistently is crucial for business success, team members often must neglect core responsibilities to handle these conversations, creating a growing backlog of important work.

I can't afford to hire dedicated front-desk support: Traditional front-desk support—whether in-house receptionists or call centers—could potentially handle payment conversations, but these solutions often cost tens of thousands of dollars annually. With tighter budgets, businesses frequently find themselves needing payment assistance but unable to afford traditional staffing solutions. Without proper payment support, businesses risk losing revenue they need to maintain operations.

My staff has difficulty explaining payment processes or handling complex scenarios: Team members may struggle with payment explanations, pricing details, or processing procedures. When representatives fumble over company pricing, provide incorrect information, or miss important payment terms, customers may feel less confident about doing business with you. This impacts not only revenue but also your professional reputation.

Customers are frustrated with our slow response times: Business success depends on customer satisfaction, so when customers have payment questions or want to settle bills, you need to respond promptly. Many businesses struggle to answer payment inquiries quickly and efficiently. Whether staff members have limited availability, can't answer calls immediately, or leave customers on hold, frustrated customers may hang up without completing payments.

If your company faces any of these challenges, an AI answering service with payment assistance capabilities can help you handle payment conversations accurately and efficiently with minimal additional work for your team. Smith.ai can take the pressure off your staff while providing customers with professional payment assistance through the software you already use, leaving customers with a positive impression of your business.

GET PAID FASTER

Payment collection with 24/7 receptionists

New consultation deposits

Payment assistance

Get paid faster

Payment software integrations

Complete Human Coverage When You Need It

Smith.ai is trusted by 4,000+ businesses

Greg Meyer

TALK TO OUR TEAM OF EXPERTS

Book a consultation

END-TO-END INTEGRATIONS

We play well with your software

Frequently asked questions

How can a great payment collection service help my business grow?

Why should my business hire an outsourced answering service for payment collection services instead of a call center or in-house staff?

How do I estimate the cost of a payment collection service answering service for my business?

What common business problems indicate that I need payment collection services?

What are the ways payment collection services can help small, medium, and large businesses?

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Got it, thank you!

Take the faster path to growth.
Get Smith.ai today.