Payment collection

From consultation deposits to past-due collections, we make sure you get paid.

We integrate with your payment software for a seamless experience for you and your clients.
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Learn how Smith.ai can help your business. We’ll address your questions about Smith.ai phone receptionists, live chat, or both.

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Take payments up front

New consultation deposits

Do you charge for consultations? If so, we can take payments from your qualified leads after we schedule them on your calendar. That way your leads are screened, booked, and paid by the meeting time.

Settle up accounts

Past-due collections

Do you need to collect on an overdue bill? Have our receptionists call your clients for due or overdue payments, and we’ll facilitate the credit card transaction on the spot.

Offload admin work

Get paid faster

Reduce your workload and the time it takes to get invoices paid when you put our receptionists on the case.

Works with your systems

Payment software integrations

We accept payments for your business using your payment software, including LawPay, TrialPay, CPACharge, Square, PayPal, and Headnote.

Offload admin work

Reduce your workload and the time it takes to get invoices paid when you put our receptionists on the case.

integrations

We play well with your software

Calls, chats, appointments, and payments are automatically logged in your systems. Here is a selection of our many integration partners.

Trusted by businesses &
the agencies that support them

Everything You Need to Know When Considering How a Payment Collection Answering Service Can Help Your Business

The best virtual receptionist and chat services do much more than answer phone calls, respond to chats, and take messages for you and your staff. At Smith.ai, we provide professional live agents who are capable of a wide range of services from call handling, to appointment booking, to lead intake, to website chat, and more. Whether you need live staff on duty 24/7, during daytime hours, for overflow support only, or just for after-hours (nights and weekends), here are the answers to the most common questions we receive about our payment collection services, specifically.

How can a great payment collection service help my business grow?

An answering service, like Smith.ai, can offer your business payment collection. In doing so, answering services can integrate with your payment software to charge leads for scheduled consultations, collect on past-due bills, and accept payment for regular service charges. This frees your staff from having to interrupt important work or meetings to call clients and collect payment. Your clients will be able to make payments through us without your team needing to lift a finger. With payment collection services, your business can exude professionalism at all times and grow more successful by the hour.

By enabling payment collection services through an answering service, your business can:

  • Minimize distractions & protect team’s time: Without having to collect payment themselves, your team will be able to lessen their workload and have more time to focus on important tasks without interruptions.
  • Improve productivity: In knowing that payments are being properly requested and secured, teams will be able to spend more time on more important tasks, allowing for more productive work to get done.
  • Boost client satisfaction & business reputation: With payment collection services, your clients will be able to quickly and painless pay off their bill. With an easy payment collection process, your clients will have a positive experience, your business will exude professionalism, and your company’s reputation will be stronger than ever.
  • Organize payment records: With payments being accrued under one roof, your staff will be able to keep track of finances much more easily and maintain organized records that your accounting team will love. 

A payment collection service can make all the difference for your business. It's important for businesses to have control over their finances. Smith.ai can provide a professional payment collection service so that your business can provide great customer service, maintain organized financial records, and get paid with no extra hassle. We are your payment guardians and can deliver exceptional service so that clients will have simple and quick ways to send their payment your way, thanks to Smith.ai’s answering service.

Payment collection services are invaluable to your business’s success. Without having to secure payments yourself, you can improve your team’s responsiveness and productivity and put your business well ahead of your competitors. Whether your business needs to collect consultation deposits or past-due bills, a payment collection service can help to transform your business into the best version of itself.

Why should my business hire an outsourced answering service for payment collection services instead of a call center or in-house staff?

As far as payment collection services are concerned, call centers and in-house staff can’t perform as well as an answering service. While they may be able to answer calls more frequently and consistently than employees with other duties, call centers and in-house receptionists are not commonly used for payment collection.

Call centers are notoriously restricted from processing payments on behalf of companies that hire them. If a call center is allowed to process payments, they often fail to do so in a manner that prioritizes your teams’ time and your clients’ satisfaction. Call centers often take much longer to process payments than answering services do and they are often not equipped to integrate with popular payment software, leaving clients eager to pay off their bills understandably annoyed.

Answering services like Smith.ai offer thoughtful accommodations, like payment software integration. By paying attention to the details, Smith.ai’s answering service can relieve your busy team of payment collection pressures, provide your clients with outstanding customer service, and help your business thrive. Hiring a call center or an in-house staff rather than outsourcing payment collection services to an answering service may risk your reputation, your productivity, and your customer satisfaction. 

If you’re a small business, this rings especially true for you. With many customers preferring to pay their bills over the phone with a real agent, call center agents and in-house staff can sound rehearsed, impersonal, and unsettling. This can destroy any initial impression a caller may have and erode any trust they may have in your business, which is critical to establish in the initial conversation with a caller. 

It’s well known that call centers customarily:

  • Fail to demonstrate expertise in your company’s payment policies or processes
  • Have trouble integrating with payment software
  • Fail to create a positive, friendly environment for clients

Call centers are notoriously unreliable in regards to payment collection. If they are able to reach clients, call center agents can frequently leave clients with a bad taste in their mouth. You never know if a client is simply forgetful or is currently facing financial hardships, however, forcing them to interact with a robotic and careless call center agent can result in clients feeling mistreated and unlikely to continue a business relationship with your company.

In-house staff also regularly:

  • Have limited availability to call customers with outstanding balances
  • Have little to no ability to track down customers
  • Cost companies more than they bring in

Hiring an in-house staff to collect payment is arguably counterintuitive to your business’s success. A full-time in-house receptionist is unlikely to be helpful as far as collecting payments goes. If clients aren’t going to pick up calls, it’s a waste of your time and money to hire in-house staff whose main job it is to man the phone lines. Your team is still going to be stuck chasing down clients to collect on past-due bills.

All of these common issues with call centers and in-house staff can lead to clients ending a business relationship or refusing to answer the phone again, resulting in your company losing out on payments, customer loyalty, and time. Outsourcing payment collection to an answering service, like Smith.ai, instead can be more effective and affordable. Your team can avoid losing out on clients by having a knowledgeable and friendly representative available at all times to answer clients’ pricing questions, provide sympathy to clients with difficult circumstances, and collect payments quickly and painlessly.

If that isn’t enough, the Bureau of Labor Statistics found that on average, answering services cost only about 20% of what an in-house staff or call center costs despite offering more features and better quality services. 

As a matter of fact, Smith.ai’s virtual receptionists can:

  • Collect payment on your behalf
  • Integrate with your preferred payment software
  • Call clients who have due or overdue payments
  • Facilitate credit card transactions

Outsourcing payment collection services to an answering service like Smith.ai instead of a call center or in-house staff can save your business from overextended budgets, embarrassing client interactions, missed payments, and frustrating workplace complications. Rather than risk your revenue and client relationships on inexperienced or ineffective call center agents or in-house staff, trust Smith.ai’s reliable service to collect payment, call clients with overdue charges, and take the pressure off of your busy staff. 

Don’t just take our word for it. Check out some of our clients’ reviews to see why so many businesses trust Smith.ai to handle their payment collections.

How do I estimate the cost of a payment collection service answering service for my business?

Cost is an important factor when deciding whether your business should sign up for an answering service or not. Many answering services often hide their true prices to trick you into signing up. Luckily, Smith.ai’s pricing is always clearly advertised upfront so that determining the cost for payment collection services can be simple and painless.

When signing up for Smith.ai, there are:

No set-up fees

No cancellation fees

Free spam blocking

No hidden fees/pricing

You shouldn’t have to go bankrupt to receive high-quality services that can set your business apart from the others. Collection agencies customarily force businesses into contracts that enable them to take a large cut of all collection proceeds whether they successfully collect payment or not, with fees upwards of 30-50%! With bills over a year old, collection agencies have less than a 27% likelihood of collection payment. Smith.ai, however, has a reliable history of successful payment collection and never takes a portion of your payment. With Smith.ai, you’ll never be charged with random, outrageous fees or stuck paying for something you didn’t sign up for. You can rest easy knowing what you see is always going to be exactly what you get. 

Even better – Smith.ai’s payment collection services, among other features, are incredibly affordable. Monthly plans start at as little at $140/month or, if you prefer, you can create a customized plan that fits your business needs. No matter which plan you choose, you’ll never have to spend more than you should, since Smith.ai’s virtual receptionist pricing follows a per-call rather than per-minute pricing model. That way, you don’t have to pay for someone to sit around while your phone isn’t ringing as you would with an in-house staff member. You only ever pay for the plan you sign up for – nothing more. 

To save you even more money, Smith.ai offers 15% off when you pay upfront annually. You’ll be able save money and receive the exact same services as you normally would on a monthly payment plan. It’s a win-win. 

If your business might benefit from bundling payment collection with live website or text message answering, Smith.ai also offers a 5% bundled discount for receptionist and chat services. This’ll put money back in your pocket and give your business the opportunity to take advantage of unique services other answering services don’t offer, granting your business a leg up in your industry.

Whatever your business can afford, investing in an answering service that offers payment collection services will be well worth it. While other businesses may be stuck spending massive amounts of time and money on front desk support or call centers, you’ll be able to save both by utilizing an inexpensive and flexible service that provides you with payment collection services quickly through your preferred software. Customers will run to your business for your reliable customer service, clear pricing, and well-prepared staff.

To see if Smith.ai is the right fit for your business, sign up for a 14-day/20-call free trial – no credit card required.

What common business problems indicate that I need payment collection services?

Keeping a business up and running is no simple task. That’s why it’s easy to see how quickly businesses can run into problems they struggle to resolve themselves. Common problems that indicate your business may benefit from a payment collection service are:

  • My team struggles to keep up with payment collections and remain productive

Payment collections are necessary whether your team is free to take them or not. For teams that already have enough on their plate, the amount of payments that need to be properly collected can be overwhelming to say the least. Collecting payments consistently and correctly is crucial for your business’s success, but team members might have to neglect more important work to do so, leaving your staff with a growing list of tasks they can’t seem to get done. 

  • I can’t afford to hire front desk support

Front desk support, whether it’s in-house receptionists or call centers, could possibly take the workload off your staff so that they can have free time to collect payments, but front desk support can cost tens of thousands of dollars and with slimmer budgets set in place, business can often be left desperate for payment collection assistance. Paying more than you can afford for payment collection services you need can put your business in a dangerous position and trying out free services can be just as detrimental to a business as having nothing at all. Without payment collection support in some way, shape, or form, your business can lose out on revenue it needs to stay afloat.

  • My staff has difficulty processing payment

Staff members may have difficulty explaining and processing payments. When a representative fumbles over your company’s pricing, charges the incorrect amount to a client’s card, or forgets to mention an important aspect to a client’s monthly plan, clients may feel less secure about beginning or continuing a relationship with your business, costing you not only your valuable customers and revenue, but your reputation as well.

  • Clients are frustrated with our slow response times

The only way a business can succeed is when clients are happy so when clients inevitably have questions about pricing or are interested in paying their bill, businesses need to be prepared to answer them. Businesses of all sizes regularly struggle to find the time to answer clients’ pricing questions and process payments in a quick and efficient manner. Whether staff members have limited availability and either can’t get to the phone in time or leave clients on hold, clients can get irritated and hang up, leaving bills unpaid. 

If your company is facing one or any of these challenges, an answering service that provides payment collection services can help you process payments accurately and quickly with no additional work for your team. An answering service, such as Smith.ai, can take the pressure off of your staff and allow your business more flexibility in time and in budget without neglecting your finances. Smith.ai’s virtual receptionists can secure payments through the payment software your team prefers. Smith.ai’s answering service offers the fastest, easiest, and most affordable way to resolve your company’s issues and leave your clients feeling good about your business.

What are the ways payment collection services can help small, medium, and large businesses?

Businesses of every size can benefit from outsourcing payment collection services, whether it helps to take the load off of a small, family owned business or to increase efficiency in a large corporation. For example:

  • For small businesses, payment collection services mean a professional “big company” phone presence and saving on time

Small businesses are often up to the necks in tasks that need to be done. They don’t need to spend more of their restricted time collecting payment or their narrow budget on hiring front desk support. Payment collection services give small businesses the opportunity to outsource payment collection, saving them the effort of calling clients and requesting payment themselves. This allows small businesses to maximize their productivity without sacrificing their much-needed time, money, or outreach towards current and potential clients. No more wasted days dedicated to calling a long list of clients with bills due.

  • For medium businesses, payment collection services mean reduced workload and payments secured

With an endless amount of projects that need to be done, medium sized businesses often fail to delegate time to collecting payments or sending invoice reminders. Balancing daily tasks with payment collection is difficult for any company, let alone a company with limited staff, availability, and resources. Outsourcing payment collection services enables medium sized businesses to place the responsibility of customer service and payment collection into the hands of a trustworthy agent so that their team can get back to running daily operations without worrying about neglecting clients.

  • For large businesses, payment collection services mean personalized customer interactions and no uncollected charges

Many larger businesses have staff that are far too busy to collect payment themselves. It can be tedious for sizable staff to focus on the smaller details, like providing personalized one-on-one customer service, when there are such vast operations to run. It’s also very costly to hire in-house staff and, for companies at the enterprise level, scaling at lower cost is a core objective. Payment collection services can make it easier for large businesses to function at a high volume without neglecting finances and the smaller details that can separate a good company from a great one. By allowing answering services like Smith.ai to collect payments, larger businesses no longer have to choose between interrupting work to call clients with past-due bills or postponing charge collections.

Having a well-informed team of virtual receptionists who are trained in customer service and who can represent your company can transform your business’s efficiency for the better, no matter what size your business is. Whether you want to improve your company’s customer service or increase your business’s lead conversion rate, an answering service that delivers payment collection services can help accomplish your company’s goals and get your team back to focusing on their work.

Smith.ai offers worldwide receptionist services, 24/7.

Here are a selection of the top cities we serve.

Smith.ai offers worldwide receptionist services, 24/7.

Here are a selection of the top cities we serve.

"Smith.ai is a plug-and-play intake process and a built-in sales machine."
Gyi Tsakalakis
AttorneySync
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