Smith.ai was founded with a mission to help business owners succeed.

We know this space because it's in our roots, authentically. Justin's mother owned a a small business, and he saw first-hand that the overhead of running the business — not the work itself — dominated the daily schedule. Aaron, cofounder of RedBeacon and later CTO of Home Depot, spent time working with thousands of professionals across home service industries, hearing the same story: it's hard to be excellent at what you do if you don't always have time to do it.

And we're uniquely qualified. Our team brings together leadership from companies that know small & medium business — Google, Intuit, Upwork, Home Depot, and many others. We build and develop our technology in-house, based on feedback and requests from customers. This means when you need something, we can do it — unlike other services without their own engineering teams. We've logged tens of thousands of hours working directly with law firms, IT consultancies, and more, getting to know what moves the needle on their business, and how we can help.

And hundreds of amazing people handling calls, chats, training, support, technical writing, design, product, recruiting, and more!

We're fully remote, and had that in our DNA since the beginning. Although we started out in Palo Alto, CA, our team now spans the world from New Zealand to Spain. To meet the language needs of our customers, our receptionists team for phone calls is based in North America — from Washington to Florida, Canada to Mexico, and our chat agents are also located primarily in North America.