Smith.ai was founded with a mission: Help business owners succeed

We know this space because it’s in our roots, authentically.
Justin’s mother owned a a small business, and he saw first-hand that the overhead of running the business — not the work itself — dominated her daily schedule.

Aaron, co-founder of RedBeacon and later CTO of Home Depot, spent time working with thousands of professionals across home service industries, hearing the same story: it’s hard to be excellent at what you do if you don't always have time to do it.
And we’re uniquely qualified. Our team brings together leadership from companies that know small & medium businesses — Google, Intuit, Upwork, Home Depot, and many others.

We build and develop our technology in-house, based on feedback and requests from customers. This means that, when you need something, we can do it — unlike other services without their own engineering teams. We’ve logged tens of thousands of hours working directly with law firms, IT consultancies, marketing agencies, and more, getting to know what moves the needle on their businesses and how we can help.

Our leadership team

Aaron Lee
COFOUNDER & CHIEF EXECUTIVE OFFICER
Ex-CTO of The Home Depot and co-founder of Redbeacon, acquired by Home Depot in 2012. A founding engineer on Google Video & led YouTube monetization.
Justin Maxwell
COFOUNDER & CHIEF DESIGN OFFICER
Justin has designed products and led teams for Apple, Google, Mint (acquired by Intuit), Sony, and plenty of good (and terrible) startups along the way.
Jon Diller
CHIEF OPERATING OFFICER
With a decade of operational leadership at Upwork (Elance), Jon has successfully scaled and led operational teams to handle the needs of millions of businesses.
Maddy Martin
SENIOR VICE PRESIDENT OF GROWTH
George Jernigan
VICE PRESIDENT OF OPERATIONS
Justin Kohn
VICE PRESIDENT OF FINANCE
Travis Corrigan
VICE PRESIDENT OF PRODUCT
Ben Clark
VICE PRESIDENT OF ENGINEERING
Brittany Gibbs
HEAD OF CLIENT OPERATIONS
Kristen Markert
Head of Agent Operations
Steve Green
HEAD OF SALES

Hundreds strong

Hundreds more amazing people are handling calls, support, writing, design, recruiting, and more! We’re fully remote, and have had that in our DNA since the beginning. Although we started out in Palo Alto, CA, our team now spans the world from New Zealand to Spain.
To meet the language needs of our customers, our Virtual Receptionist team is based in North America — from Washington to Florida, Canada to Mexico, and our Outreach Campaigns and Live Chat agents are also located primarily in North America.

Giving back

Giving back to our team’s communities is important to who we are as a company. We make annual contributions to these organizations and continue to add more and expand our impact:

Smith.ai is trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.7 stars

Your time is best spent on billable client work

Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients.
Jeremy Treister
CMIT Solutions — Downtown Chicago
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Greater growth through better conversion rates

Smith.ai is an absolutely indispensable part of my business. My lead-to-client conversion rate is now about 50% thanks to their virtual receptionists.
Louis Dilello
Chestnut Hill Legal
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Offer more positive client experiences

Smith.ai is a plug-and-play intake process and a built-in sales machine.
Gyi Tsakalakis
AttorneySync
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End-to-end customer engagement

I continue to be surprised with how we turn to Smith.ai more and more as we automate, optimize, and outsource our workflows.
Alex McFarland
Persevus
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Keep customers as your #1 business priority

We’ve been so happy with Smith.ai. Their customer obsession matches how we strive to deliver for our customers.
Thomas Aquilino
Breslow Home Design Center
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