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About Smith.ai
Building the AI + human intake workforce for your law firm.
We registered the domain Smith.ai in 2015, years before AI was mainstream. We named the company for the future we believed was coming, then spent a decade building toward it.
We answered calls for law firms with our network of 500+ North American agents trained on legal, and learned what good intake sounds like.
Then
AI trained on those calls
Millions of real conversations became the training ground for our AI Receptionist and Intake Agent.
Now
One intake team
We found that AI + humans work better together. AI handles the routine, people handle the complex, and together they take each caller from first hello to signed client.
Prior to Smith.ai, Suresh led the North America SMB ads teams at Google, where he worked with many law firms on their marketing. He later helped grow AdRoll from $3M to $150M in ARR as President and CRO. For 18 years, he and his wife have run Kasa Indian Eatery in San Francisco, so he knows firsthand what a missed call costs a small business.
Anthony Emmanuel MedinaChief Product Officer
Former Senior Director of Product and Head of Research at Apollo.io, where he built the product and research functions as Apollo grew into a $1.6 billion sales platform. Previously, he led Payments and Crypto research at Robinhood and helped build its next-generation banking product. He also worked as an AI Researcher at Google, and holds a PhD in economic anthropology from Stanford University.
Dan PetersonChief Customer & People Officer
Former SVP of Operations & Enablement at MarketStar, where he built and scaled high-performing global teams supporting some of the world’s largest brands, including Google, Reddit, Pinterest, and X. Brings over 20 years of experience driving revenue growth, operational excellence, and developing high performing organizations.
Ben ClarkVice President of Engineering
Shea StringertSenior Vice President of Sales & Marketing
Steve GreenVice President of Sales
Justin KohnVice President of Finance
Nalini RobbinsSenior Director of Marketing
Brittany GibbsDirector of Client Operations
Kristen MarkertDirector of Agent Operations
Chuck WilliamsDirector of Forward Deployment
+700 moreHundreds more amazing people are handling calls, support, writing, design, recruiting, and more!
Hundreds strong
500+ live agents across North America, in every time zone our clients work in.
“Six years at a family law firm taught me what a scared caller needs to hear first.”
Emily ParkerFormer family law paralegal4 years at Smith.aiFamily lawEN/ES
“By the time I’m on the line, the intake is done. I get to spend the call on the person.”
Ethan BrooksFormer court clerk6 years at Smith.aiCriminal defense
“Most of my calls are in Spanish. For a lot of those callers, we’re the first firm that could help them in their language.”
Sofia RamirezBilingual intake specialist3 years at Smith.aiImmigrationEN/ES
We answered calls for law firms with humans for 6+ years before we built any AI. That’s why our AI knows how calls actually work, how to handle them, and when to hand them off.”
Smith.ai is going to save you so much time, really screen clients, and get to the chase — and also provide a great experience for those calling your business.
Carol O’Connor CadizO’Connor Cadiz Accident & Injury Law
I have noticed a faster response in getting back to potential clients, screening them, and having them come into the office to get started. Smith.ai helps us use time wisely.
Paulina QuiñonesMaria Jones Law Firm
“
We have tried several different AI answering systems and the best one we’ve tried so far — by a LANDSLIDE — has been Smith.ai! The AI just nails it every time.
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Ready to talk?
Tell us about your business and schedule a call with our team.
About Smith.ai
Building the AI + human intake workforce for your law firm.
We registered the domain Smith.ai in 2015, years before AI was mainstream. We named the company for the future we believed was coming, then spent a decade building toward it.
We answered calls for law firms with our network of 500+ North American agents trained on legal, and learned what good intake sounds like.
Then
AI trained on those calls
Millions of real conversations became the training ground for our AI Receptionist and Intake Agent.
Now
One intake team
We found that AI + humans work better together. AI handles the routine, people handle the complex, and together they take each caller from first hello to signed client.
Prior to Smith.ai, Suresh led the North America SMB ads teams at Google, where he worked with many law firms on their marketing. He later helped grow AdRoll from $3M to $150M in ARR as President and CRO. For 18 years, he and his wife have run Kasa Indian Eatery in San Francisco, so he knows firsthand what a missed call costs a small business.
Anthony Emmanuel Medina Chief Product Officer
Former Senior Director of Product and Head of Research at Apollo.io, where he built the product and research functions as Apollo grew into a $1.6 billion sales platform. Previously, he led Payments and Crypto research at Robinhood and helped build its next-generation banking product. He also worked as an AI Researcher at Google, and holds a PhD in economic anthropology from Stanford University.
Dan Peterson Chief Customer & People Officer
Former SVP of Operations & Enablement at MarketStar, where he built and scaled high-performing global teams supporting some of the world’s largest brands, including Google, Reddit, Pinterest, and X. Brings over 20 years of experience driving revenue growth, operational excellence, and developing high performing organizations.
Ben Clark Vice President of Engineering
Shea Stringert Senior Vice President of Sales & Marketing
Steve Green Vice President of Sales
Justin Kohn Vice President of Finance
Nalini Robbins Senior Director of Marketing
Brittany Gibbs Director of Client Operations
Kristen Markert Director of Agent Operations
Chuck Williams Director of Forward Deployment
+700 more Hundreds more amazing people are handling calls, support, writing, design, recruiting, and more!
Hundreds strong
500+ live agents across North America, in every time zone our clients work in.
“Six years at a family law firm taught me what a scared caller needs to hear first.”
Emily Parker Former family law paralegal 4 years at Smith.ai, Family law, EN/ES
“By the time I’m on the line, the intake is done. I get to spend the call on the person.”
Ethan Brooks Former court clerk 6 years at Smith.ai, Criminal defense
“Most of my calls are in Spanish. For a lot of those callers, we’re the first firm that could help them in their language.”
Sofia Ramirez Bilingual intake specialist 3 years at Smith.ai, Immigration, EN/ES
“We answered calls for law firms with humans for 6+ years before we built any AI. That’s why our AI knows how calls actually work, how to handle them, and when to hand them off.”
— Suresh Khanna, CEO, Smith.ai
A trusted partner
Smith.ai is trusted by 5,000+ law firms
Smith.ai is going to save you so much time, really screen clients, and get to the chase — and also provide a great experience for those calling your business.
Carol O’Connor Cadiz O’Connor Cadiz Accident & Injury Law
I have noticed a faster response in getting back to potential clients, screening them, and having them come into the office to get started. Smith.ai helps us use time wisely.
We have tried several different AI answering systems and the best one we’ve tried so far — by a LANDSLIDE — has been Smith.ai! The AI just nails it every time.
Tell us about your business and schedule a call with our team.
About your business
Company name*
Your industry*: Legal, Home Services & Construction, Business & Professional Services, Marketing Agencies & Consulting, Medical & Wellness, Real Estate, Financial Services, Retail & Consumer Services, Software & IT Services, Other
Roughly how many calls do you need answered per day?*: Fewer than 3, 3–5, 6–10, 11–50, 51–100, Over 100, Not sure yet
What type of front-office solution are you looking for?*
I’m not sure yet — Help me figure out what’s right for my business.
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How did you hear about Smith.ai?: Advertisement, Search engine, Event / webinar, Referral, Review site, Social media, Other (Referral and Other add “Please specify”)
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Suresh KhannaChief Executive Officer
Anthony Emmanuel MedinaChief Product Officer
Dan PetersonChief Customer & People Officer
Ben ClarkVice President of Engineering
Shea StringertSenior Vice President of Sales & Marketing
Steve GreenVice President of Sales
Justin KohnVice President of Finance
Nalini RobbinsSenior Director of Marketing
Brittany GibbsDirector of Client Operations
Kristen MarkertDirector of Agent Operations
Chuck WilliamsDirector of Forward Deployment
+700 moreHundreds more amazing people are handling calls, support, writing, design, recruiting, and more!
