Both Smith.ai’s live chat and AI-powered chatbot use our AI technology, knowledge base, and Q&A technology. Only the Live Chat is powered by human agents.
Our live chat lets your website visitors engage in real-time conversations with our agents. Customers can ask questions, get help, or learn more about your business with a live person responding instantly. Live chat is great for:
- Human interactions - Our friendly live chat agents bring a human touch to your chats, easily handling complex questions and providing personalized assistance customers love.
- Real-time interactions - Avoid delayed or canned responses. Our live chat agents resolve issues and answer questions promptly, so your customers never have to wait for a response.
Our chatbot, which is also included with Live Chat, is an AI-powered program that utilizes machine learning and natural language processing to simulate human conversation. Following pre-written prompts, our chatbot provides customers with automated assistance. Our chatbot provides:
- Standardized answers - Our chatbot allows you to provide consistent and accurate responses to FAQs, sending customers who ask common questions the pre-written responses you prepared.
- Flexible support - Whether you’d like human or automated responses, we’ve got you covered 24/7. Our chatbot allows for 24/7/365 monitoring and for more complex chats, our human agents can always step in.
Live chat provides much more high-quality support than any chatbot could. Even the best-programmed AI still doesn’t come close to the quality of a highly-trained receptionist with experience in hospitality, sales, and customer service. Our combination of an AI knowledge base and trained professional receptionists is the best of both worlds.