Affordable plans for every budget.
live-staffed web chat
Live-staffed website chat powered by AI
Meet customers where they’re at with AI-driven live chat — fully staffed by human agents so you never miss a lead.
Live chat agents
Customers today expect quick replies and helpful responses. Our human agents handle every chat with confidence — backed by our powerful AI engine — and deliver outputs you can trust.
Self-learning AI
Our supervised AI gets smarter with each and every chat. While other services use scripts, our AI learns what’s effective, and then refines, helping our live agents work quickly and accurately.
Your business is unique. So are our services.
We adapt and grow alongside your business as you scale.
24/7 chat agents
Live agents work in tandem with AI so conversations are handled efficiently, 24/7.
Custom-built knowledge base
Build a knowledge base that answers common questions from customers.
Lead qualification
We pre-qualify so you only spend time with leads who are a good fit for your business.
New client intake
We’ll complete new intake forms so lead information goes directly to your CRM.
Appointment booking
We’ll book appointments for you and your clients directly on your calendar.
Chat transcripts
View full chat transcripts of all conversations between our agents and your customers.
AI translations
We leverage neural network AI to translate chats between English and Spanish.
SMS text answering
Our live agents can answer texts sent to your business to capture & screen leads.
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Online dashboard
Access invoices, view playbooks, train your AI chatbot with Q&A, and more.
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Easy-to-install
Our technology makes it easy to embed our chat widget into any website CMS.
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Custom branding and colors
Choose how your chat widget looks on your website so it matches your brand design.
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Custom placement
Choose where your chat widget is displayed — site wide or on specific pages.
View all features
Trusted by 3,000+ businesses
5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Read case study
Predictable and affordable pricing
We have prices for small to large organizations and everything in between.
Plans starting at
$140
Per month
20
Chats per month
Simple per-chat pricing, not per hour or per agent
Easy and predictable month-to-month pricing
No charge for bots, spam, or unwanted sales chats
No annual contracts or setup and support fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.
END-TO-END INTEGRATIONS
We play well with your software
Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
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View all integrations
Frequently asked questions
Can you walk me through what happens after I sign up?
What is Live Chat?
What’s the difference between Live Chat and Chatbot?
How do I install Smith.ai Live Chat onto my website?
How does text answering work?
Do I have to sign a contract?
What do you do with information from my chats?
How do you know if a chat is spam or sales?
How do your chat agents get to know my business?
Can you book reservations or make appointments for me?
How do you compare to other live-staffed chat services?
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