Access every conversation Smith.ai handles for your business. Gather all pertinent information by listening to the audio recording of any call. Use that information to “wow” clients.
Don’t have time to listen to a recording? No problem. We accurately convert speech to text, so you get a line-by-line breakdown of the entire conversation.
Locate calls in your Smith.ai dashboard in seconds without having to remember a caller's phone number, their name, or when the call took place. Search for words and phrases to find exactly what you’re looking for.
We automatically mask personally identifiable information (PII) in recordings and transcripts. Details such as credit card information and social security numbers are redacted to fully protect your callers and your business.
Customers hate repeating information and love it when you’re already familiar with what they said! Be proactive, prepared, and equipped with information they already provided to your business when they first called in. Use call recordings (and transcripts) to recall past conversations with accuracy before heading into the next client meeting or sales call.
The best virtual receptionist services do much more than pick up phone calls, complete call transfers, and take messages for you and your staff. At Smith.ai, we provide professional live agents who are capable of a wide range of services from call handling, to appointment booking, to lead intake, to website chat, and more. Whether you need live staff on duty 24/7, during daytime hours, for overflow support only, or just for after-hours (nights and weekends), here are the answers to the most common questions we receive about our call recording and transcription services, specifically.
For decades, call recording has been a common tool implemented by businesses to foster better customer service. Smith.ai’s call recording does far more for your business than simply strengthening the customer experiences you offer. Here are just a few of the major benefits that come from utilizing call recording with Smith.ai:
Smith.ai believes call recording and transcription go hand-in-hand. That’s why, unlike most call answering services, Smith.ai goes above and beyond by offering call transcription services in addition to our call recording services. Call transcripts enable businesses to:
Call recordings and transcriptions act as a secret weapon for businesses hoping to gain insight into leads, strengthen their customer approach, or just improve their sales process. Having a professional service like Smith.ai record and transcribe calls is the perfect solution for:
Small businesses: Allowing a virtual receptionist service like Smith.ai to record and transcribe calls can benefit solopreneurs and small businesses by allowing them to:
Medium businesses: Allowing a virtual receptionist service like Smith.ai to record and transcribe calls can benefit medium-sized businesses by allowing them to:
Larger businesses: Allowing a virtual receptionist service like Smith.ai to record and transcribe calls can benefit larger corporations and enterprises by allowing them to:
From helping small, family-owned businesses take the pressure off of reaching out to leads themselves to aiding larger corporations in their efforts to increase efficiency on a massive scale, having a virtual receptionist service like Smith.ai record and transcribe calls can do wonders for any and every business's revenue, reputation, and efficiency.
Whether you’re looking to reengage unresponsive leads or book more consultations, a virtual receptionist service that delivers professional call recording and transcription like Smith.ai is critical. Use our best practices to hit the ground running and achieve better results from day one.
As far as recording and transcribing calls is concerned, a phone system simply can’t compare to a virtual receptionist service like Smith.ai.
Smith.ai provides complete quality assurance, using the combined power of human and artificial intelligence to ensure every call is accurately recorded and transcribed. We can even offer bilingual transcription services, so no matter what language your call is handled in, English or Spanish, the call transcript you see will be in the language the call took place in. This attention to detail is just one of the many things that sets Smith.ai apart.
You can have your phone to record and transcribe calls, but beware! Using your phone systems to record and transcribe calls rather than outsourcing to a virtual receptionist service may risk your reputation, your productivity, and customer satisfaction. Not to mention, recording calls on your phone is bound to bring up more problems than it will solve. For instance, common problems businesses find when recording calls through their phone systems include:
Your calls contain confidential information that you can’t risk falling into the wrong hands. But, unfortunately, there is little to no level of protection in recording and transcribing calls on your phone. So if your phone were to get stolen or hacked, your clients' private information would be at risk — as will your business’s reputation.
Phone systems can be notoriously unreliable. If you leave it up to your phone to record and transcribe calls, you’ll risk getting unintelligible recordings and inaccurate transcriptions of your calls. And more often than not, your phone will fail to record and transcribe the entirety of your call. Regularly left with missing information, your business will be illequipped to gain any insight from your calls.
Knowing who is speaking when can change the meaning of an entire conversation, but sadly, your phone system likely doesn’t utilize voice recognition software. And if the basic audio recording your phone system provides is unintelligible, you won’t be able to tell who is speaking when. This will cost you valuable information your team could’ve used.
If your call transcripts will frequently contain missing information, it’ll be up to you and your team to hunt this information down. What time could’ve been dedicated to nurturing and converting leads will now be wasted attempting to find and pin together missing call info. Your business will be stuck playing catch-up over and over again.
And these are just the most common issues that come with relying on phone systems to record and transcribe calls. Every phone system comes with its own set of unique issues, from connection issues to infrequency of service. As a result, the likelihood of experiencing complications, such as not receiving calls, losing messages, etc., is high.
Outsourcing call recording and transcription to a trusted service like Smith.ai instead of relying on your phone system can save your business a headache. No half-recorded calls, no inaccurate transcriptions, no limiting technology, and no safety risks.
Don’t risk your revenue and client relationships, and more importantly, the success of your business, on inefficient phone systems — choose a more reliable solution. Hire a virtual receptionist service, such as Smith.ai, to automatically and accurately record and transcribe calls on your behalf. We guarantee you’ll notice (and appreciate) the difference.
Recordings and transcriptions are stored in the dashboard for 90 days. If you need to save a recording for longer, you can download it.
Yes, you can download call recordings for up to 90 days after the conversation in your Smith.ai dashboard.
Yes. On inbound calls, callers are greeted with a recorded disclosure letting them know the call is being recorded.
Yes. On outbound calls, the receptionists disclose active recording in the initial greeting. When a pro turns on recording and transcription, a disclosure is added into the greeting dynamically and it displays to the agent.
Masking means we replace the audio that has personally identifiable information with other audio and replace the sensitive information in the transcription with hashes. Information that is masked includes credit card information (cc number, expiration date, and CSV number) and social security numbers.
What are the benefits of Smith.ai automatically redacting personally identifiable information?
Our North America-based receptionists include fluent and native English and Spanish speakers to offer bilingual telephone answering services. Call recording, transcription, and personally identifiable information (PII) masking are offered for both English and Spanish calls.
Note: Credit card CSV number masking is not supported in Spanish recordings and transcripts.