Call recording and transcription

Get to know your new and existing customers on a whole new level. AI call recording gives you the rare opportunity to hear precisely what customers want in their own words. Leverage this information to deliver better customer experiences by anticipating your customers' needs and proactively addressing them through swift, efficient call handling with human support available when needed.

Don't have time to listen to a recording? No problem. Our AI-powered system accurately converts speech to text in real-time, so you get a line-by-line breakdown of the entire conversation with intelligent analysis and categorization.

Locate calls in your Smith.ai dashboard in seconds without having to remember a caller's phone number, their name, or when the call took place. Search for words and phrases to find exactly what you're looking for with AI-enhanced search capabilities.

Access every conversation the AI Receptionist from Smith.ai handles for your business. Gather all pertinent information by listening to the audio recording of any call, then use that information to "wow" your customers. Our AI-first approach ensures calls are completed in two to three minutes with minimal friction while capturing every important detail, with human assistance available for complex situations.