Call Recording and Transcription with Smith.ai Dashboard

Identify powerful insights from every call

Get to know your new and existing clients on a whole new level. Call recordings give you the rare opportunity to hear precisely what clients want in their own words. Leverage this information to deliver better customer experiences by anticipating your clients’ needs and proactively addressing them.

Find conversations fast with intelligent search

Don’t have time to listen to a recording? No problem. We accurately convert speech to text, so you get a line-by-line breakdown of the entire conversation.

Locate calls in your Smith.ai dashboard in seconds without having to remember a caller's phone number, their name, or when the call took place. Search for words and phrases to find exactly what you’re looking for.

Recordings and transcriptions are stored in the dashboard for 90 days.

Hear exactly what your customers are saying

Access every conversation Smith.ai handles for your business. Gather all pertinent information by listening to the audio recording of any call. Use that information to “wow” clients.

Complete Human Coverage When You Need It

Prefer 100% live agents? We've got you covered.

While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That's why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.

Our virtual receptionist plans provide:

Dedicated human agents trained specifically on your business and industry.
True 24/7 coverage with live professionals, never voicemail or automated systems.
Complete call handling including complex scheduling, detailed note-taking, and sensitive conversations.
Seamless CRM integration with the same advanced features as our AI plans.
Custom call instructions tailored to your exact preferences and procedures.
Professional representation that sounds like an extension of your in-house team.

Smith.ai is trusted by 3,000+ businesses

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“A solo lawyer thrives by embracing technology. We say we’re open 24 hours and, functionally, we are.”

Alexis Austin

Right Law Group

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TALK TO OUR TEAM OF EXPERTS

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Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.

Custom AI prompts engineered for your industry, terminology, and workflows.
Intelligent call handling with seamless human escalation.
Native CRM integration with your existing tech stack.
Dedicated implementation team that ensures perfect setup from day one.

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END-TO-END INTEGRATIONS

We play well with your software

Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.

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Frequently asked questions

The best virtual receptionist services do much more than pick up phone calls, complete call transfers, and take messages for you and your staff. At Smith.ai, we provide professional live agents who are capable of a wide range of services from call handling, to appointment booking, to lead intake, to website chat, and more. Whether you need live staff on duty 24/7, during daytime hours, for overflow support only, or just for after-hours (nights and weekends), here are the answers to the most common questions we receive about our call recording and transcription services, specifically.

As far as recording and transcribing calls is concerned, a phone system simply can’t compare to a virtual receptionist service like Smith.ai.

Smith.ai provides complete quality assurance, using the combined power of human and artificial intelligence to ensure every call is accurately recorded and transcribed. We can even offer bilingual transcription services, so no matter what language your call is handled in, English or Spanish, the call transcript you see will be in the language the call took place in. This attention to detail is just one of the many things that sets Smith.ai apart.

You can have your phone to record and transcribe calls, but beware! Using your phone systems to record and transcribe calls rather than outsourcing to a virtual receptionist service may risk your reputation, your productivity, and customer satisfaction. Not to mention, recording calls on your phone is bound to bring up more problems than it will solve. For instance, common problems businesses find when recording calls through their phone systems include:

Lack of security & privacy

Your calls contain confidential information that you can’t risk falling into the wrong hands. But, unfortunately, there is little to no level of protection in recording and transcribing calls on your phone. So if your phone were to get stolen or hacked, your clients' private information would be at risk — as will your business’s reputation.

Incorrect transcriptions or partial recordings

Phone systems can be notoriously unreliable. If you leave it up to your phone to record and transcribe calls, you’ll risk getting unintelligible recordings and inaccurate transcriptions of your calls. And more often than not, your phone will fail to record and transcribe the entirety of your call. Regularly left with missing information, your business will be illequipped to gain any insight from your calls.

Limited technology

Knowing who is speaking when can change the meaning of an entire conversation, but sadly, your phone system likely doesn’t utilize voice recognition software. And if the basic audio recording your phone system provides is unintelligible, you won’t be able to tell who is speaking when. This will cost you valuable information your team could’ve used.

Time-consuming

If your call transcripts will frequently contain missing information, it’ll be up to you and your team to hunt this information down. What time could’ve been dedicated to nurturing and converting leads will now be wasted attempting to find and pin together missing call info. Your business will be stuck playing catch-up over and over again.

And these are just the most common issues that come with relying on phone systems to record and transcribe calls. Every phone system comes with its own set of unique issues, from connection issues to infrequency of service. As a result, the likelihood of experiencing complications, such as not receiving calls, losing messages, etc., is high.

Outsourcing call recording and transcription to a trusted service like Smith.ai instead of relying on your phone system can save your business a headache. No half-recorded calls, no inaccurate transcriptions, no limiting technology, and no safety risks.

Don’t risk your revenue and client relationships, and more importantly, the success of your business, on inefficient phone systems — choose a more reliable solution. Hire a virtual receptionist service, such as Smith.ai, to automatically and accurately record and transcribe calls on your behalf. We guarantee you’ll notice (and appreciate) the difference.

NEVER MISS A DETAIL

Call recording and transcription

Identify powerful insights from every call

Find conversations fast with intelligent search

Hear exactly what your customers are saying

Complete Human Coverage When You Need It

Smith.ai is trusted by 3,000+ businesses

Alexis Austin

TALK TO OUR TEAM OF EXPERTS

Book a consultation

END-TO-END INTEGRATIONS

We play well with your software

Frequently asked questions

What are the benefits of using a service like Smith.ai to record calls?

What are the benefits of using a service like Smith.ai for transcription?

What types of businesses benefit from using a service like Smith.ai for recording and transcription?

What’s the difference between having Smith.ai record and transcribe calls and having my phone system do it?

How long can I access my call recordings and transcriptions?

Can I download recordings?

Do callers know they are being recorded on inbound calls?

Do callers know they are being recorded on outbound calls?

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Take the faster path to growth.
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