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Affordable plans for every budget.
NEVER MISS A DETAIL
Call recording and transcription
Smith.ai can automatically record your calls so you never miss what your customers have to say. Listen to your callers or read and search for their exact words from any conversation.
Identify powerful insights from every call
Get to know your new and existing customers on a whole new level. AI call recording gives you the rare opportunity to hear precisely what customers want in their own words. Leverage this information to deliver better customer experiences by anticipating your customers' needs and proactively addressing them through swift, efficient call handling with human support available when needed.
Find conversations fast with intelligent search
Don't have time to listen to a recording? No problem. Our AI-powered system accurately converts speech to text in real-time, so you get a line-by-line breakdown of the entire conversation with intelligent analysis and categorization.
Locate calls in your Smith.ai dashboard in seconds without having to remember a caller's phone number, their name, or when the call took place. Search for words and phrases to find exactly what you're looking for with AI-enhanced search capabilities.
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Recordings and transcriptions are stored in the dashboard for 90 days.
Hear exactly what your customers are saying
Access every conversation the AI Receptionist from Smith.ai handles for your business. Gather all pertinent information by listening to the audio recording of any call, then use that information to "wow" your customers. Our AI-first approach ensures calls are completed in two to three minutes with minimal friction while capturing every important detail, with human assistance available for complex situations.
Complete Human Coverage When You Need It
Prefer 100% live agents? We've got you covered.
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That's why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide:
- Dedicated human agents trained specifically on your business and industry.
- True 24/7 coverage with live professionals, never voicemail or automated systems.
- Complete call handling including complex scheduling, detailed note-taking, and sensitive conversations.
- Seamless CRM integration with the same advanced features as our AI plans.
- Custom call instructions tailored to your exact preferences and procedures.
- Professional representation that sounds like an extension of your in-house team.
Smith.ai is trusted by 5,000+ businesses
“To everybody who is looking for an answering service, I think Smith.ai is the best.”
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Read case study
TALK TO OUR TEAM OF EXPERTS
Book a consultation
Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
- Custom AI prompts engineered for your industry, terminology, and workflows.
- Intelligent call handling with seamless human escalation.
- Native CRM integration with your existing tech stack.
- Dedicated implementation team that ensures perfect setup from day one.
END-TO-END INTEGRATIONS
We play well with your software
Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.
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Frequently asked questions
The best AI receptionist services do much more than simply answer phone calls and take messages. At Smith.ai, intelligent AI-first technology with professional human support delivers comprehensive call handling, appointment scheduling, lead qualification, intake forms, and more. Whether you need AI-powered coverage with human assistance 24/7, during business hours, for escalation situations, or just after-hours service, here are answers to the most common questions about our call recording and transcription services.
What are the benefits of using a service like Smith.ai to record calls?
What are the benefits of using a service like Smith.ai for transcription?
What types of businesses benefit from using a service like Smith.ai for recording and transcription?
Why not rely on our phone system to record calls?
How long can I access my call recordings and transcriptions?
Can I download recordings?
Do callers know they are being recorded on inbound calls?
Can the AI customize recording and transcription based on my business needs?
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