There's too much for a solo business owner to do, and you can't delegate the expert work. The AI Receptionist from Smith.ai becomes a part of your solo business operations, handling "the rest" with human support for escalations. Our AI-first system can screen calls, book appointments, and connect to your CRM for automatic updates.
The AI Receptionist from Smith.ai plays a vital role in welcoming customers to your business and gives you the appearance of being a larger company. Our AI-first approach with human support ensures every caller receives professional, consistent service that reflects your brand.
We handle the entire "frontline" of your lead flow so you never need to worry about coverage. Our North America-based agents work alongside the AI Receptionist to provide enhanced service for situations that benefit from human connection and build trust to close deals.
Our virtual receptionists qualify new leads, schedule appointments, make outbound calls, accept payments, log notes in your CRM, send follow-up messages, and much much more.
Prospective clients come to your website with questions. With 24/7 live chat, we can respond in seconds and turn website visitors into clients. Plus, we can answer your texts.
Make better business decisions with real-time call data, visualized in every Smith.ai dashboard. Every call summary includes actions completed, caller disposition, priority, call recording and transcription. See the big picture with historical analytics to predict business growth, costs, and ROI with superior accuracy.
Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made.
Custom AI prompts are how we program the AI Receptionist from Smith.ai to handle calls exactly how you want them handled. Think of it as teaching the AI Receptionist your company's personality, procedures, and priorities.
Here's what this means for your solo business: The AI Receptionist learns your industry's language, your pricing structure, your service offerings, and your scheduling preferences. A freelance graphic designer's AI Receptionist asks different questions than a plumber's — it knows to ask about project timelines and design preferences instead of pipe problems and emergency situations.
Unlike competitors who offer one-size-fits-all solutions or drop you in the ocean after signup, Smith.ai provides white-glove implementation with infinite customization. We program the AI Receptionist during onboarding to match your business perfectly. This customization means every caller gets consistent, professional service that sounds like your business — whether they call at noon or midnight.
For small businesses, this means the AI Receptionist can engage with callers using language and processes already familiar to your clientele, potentially increasing customer satisfaction and retention. The efficiency gained allows you to focus on core activities without diversion to phone calls, optimizing productivity and potentially driving revenue growth.
The AI Receptionist from Smith.ai follows your exact business rules because we program them during white-glove setup. You tell us how you want different types of calls handled, and we make it happen. New leads get one set of questions, existing customers get different treatment, and vendors might get filtered out entirely.
The magic is in the integration with over 7,000 business tools. Every call automatically logs in your CRM, appointments sync with your calendar, and follow-up tasks get created exactly how you want them. The AI Receptionist doesn't just answer calls; it executes your business processes consistently.
When situations get complex or someone specifically asks for a human, our North America-based receptionists step in seamlessly. They're professional communicators who know how to gather information, show empathy, and route calls properly while maintaining your professional standards.
Traditional services put a human on every call, which creates real problems. Human agents get tired, take breaks, call in sick, and can only handle one call at a time. During busy periods, calls sit in a queue or go to voicemail. Plus, you're paying for idle time when they're waiting for calls.
The AI Receptionist from Smith.ai flips this completely. It handles routine tasks instantly — booking appointments, collecting basic information, answering common questions — usually wrapping up calls in just two to three minutes. No waiting, no "let me check with someone," just immediate professional service.
The brilliant part is the human support for when it matters. Complex scheduling situations, upset customers, or sensitive discussions automatically escalate to professional receptionists who excel at communication and problem-solving. You get AI efficiency for routine calls and human empathy when situations demand it.
This hybrid approach means faster service, lower costs, and better scalability. When your marketing campaign drives a surge of calls, the AI Receptionist handles them all without hiring temporary staff.
The AI Receptionist from Smith.ai captures leads that traditional businesses miss completely. Research shows 25% of prospects call outside business hours, and most solo business owners can't answer while focused on client work. The AI Receptionist answers every call instantly, professionally qualifying leads and booking consultations while competitors send people to voicemail.
Speed matters enormously in conversion. When someone calls three contractors about a project, they often go with whoever responds first and sounds most professional. The AI Receptionist does both — immediate response and consistent professionalism — giving you a huge competitive advantage.
The integration of human support means complex queries or sensitive client interactions receive the necessary personal touch, preventing drop-offs that might occur with a fully automated system. By facilitating seamless escalations to qualified North American receptionists, it ensures every potential lead is handled with professionalism and care.
This hybrid approach optimizes handling times, boosts lead conversions, and strengthens client relationships, potentially increasing customer lifetime value and fostering repeat business — crucial for solo businesses aiming to maximize their market impact and revenue.
The AI Receptionist from Smith.ai connects with over 7,000 business tools, covering everything solo businesses actually use. When someone calls to book an appointment, it syncs directly with your calendar app. Lead information flows into your CRM automatically. Payment requests can be processed on the spot and logged in your accounting software.
Key integrations include popular platforms like HubSpot, Salesforce, and Clio, which are instrumental for managing customer relationships, sales processes, and legal practice management. It also integrates with Calendly for efficient appointment scheduling and CRM systems to automatically log calls and appointments.
The integration goes beyond basic data transfer. Our solutions team builds custom workflows using platforms like Zapier, Make, and N8N that match exactly how you operate. We set up these automations during onboarding so everything works seamlessly from day one.
This eliminates the constant switching between apps that kills productivity. The AI Receptionist becomes the hub connecting all your business systems. Real-time syncing maintains up-to-date information across all platforms, so you spend time on revenue-generating work instead of administrative tasks.