Bilingual answering service

Whether they prefer English or Spanish, your clients will be treated well.

We have bilingual options for your calls, chats, texts, and Facebook messages.
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Learn how Smith.ai can help your business. We’ll address your questions about Smith.ai phone receptionists, live chat, or both.

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Hablamos Español

Spanish speaking phone receptionists

Our North America-based receptionists include fluent and native Spanish speakers, so we provide you with bilingual phone answering. Your clients will get the best sales and support in either language.

Follow-up promptly

Spanish call-backs to web form leads

When potential clients submit requests for information via web form, a Spanish-speaking receptionist will call back, qualify them, and schedule qualified leads on your calendar.

Text leads in Spanish

Real-time translation for live chat, SMS & messaging

Our powerful AI technology allows us to provide excellent simultaneous English-Spanish translation over live chat, SMS texts, and Facebook messages.

Capture leads in any language

Multilingual chatbot conversations

Create sequential conversations in any language for your AI chatbot. Capture and qualify every new lead, in any language they prefer using.

Text leads in Spanish

Our powerful AI technology allows us to provide excellent simultaneous English-Spanish translation over live chat, SMS texts, and Facebook messages.

integrations

We play well with your software

Calls, chats, appointments, and payments are automatically logged in your systems. Here is a selection of our many integration partners.

Trusted by businesses &
the agencies that support them

Everything You Need to Know When Considering How a Bilingual Answering Service Can Help Your Business

The best virtual receptionist and chat services do much more than pick up phone calls, answer chats, and take messages for you and your staff. At Smith.ai, we provide professional live agents who are capable of a wide range of services from call handling, to appointment booking, to lead intake, to website chat, and more. Whether you need live staff on duty 24/7, during daytime hours, for overflow support only, or just for after-hours (nights and weekends), here are the answers to the most common questions we receive about our bilingual answering services, specifically.

How can a great bilingual answering service help my business grow?

An answering service, like Smith.ai, can offer your business bilingual answering services. In doing so, answering services can take over call handling and provide assistance to bilingual callers. This frees your staff from regular call handling duties to focus on their specific job duties without having to worry about interrupting work to find a proper translator or losing out on a lead due to language barriers. Your Spanish-speaking callers will receive proper accommodations and your business will be able to communicate with clients you may have otherwise been unable to. You’ll receive detailed call summaries and client information so your team will have all the information they need to make a sale. With bilingual answering services, your business can exude professionalism at all times and grow more successful by the hour.

By enabling bilingual answering through an answering service, your business can:

  • Minimize distractions & protect team’s time: With bilingual clients being answered and screened, your team will be able to focus on more important tasks and avoid unnecessary stress.
  • Reduce call handling times: Bilingual answering allows phone calls to be picked up immediately and properly answered, so callers won’t be forced to hang up, go unanswered, or be stuck waiting on hold. 
  • Increase call resolution: Through providing your bilingual callers with proper language accommodations and your team with accurate translations, you reduce the risk of misinterpretations or misunderstandings and your team members can more appropriately and clearly address clients’ questions.
  • Boost client satisfaction & business reputation: With bilingual answering, your client will be immediately answered in the language they speak, displaying the illusion of a larger, more accommodating business. With bilingual callers feeling valued, your business will exude professionalism and your company’s reputation will be stronger than ever.
  • Enhance lead conversions: By connecting you with clientele you may not have been able to communicate with in the past, bilingual answering allows your team access to a larger pool of potential prospects, enabling your business to convert more leads at a faster rate.

A great bilingual answering service can make all the difference for your business. It's important for businesses to connect with as much of their clientele as possible. Smith.ai can provide a professional frontline so that your business can reach bilingual clients without having to hire translators. We are your phone call guardians and can deliver exceptional service so that even if you aren't able to answer a client in the language they speak, callers can still have a great experience with your business, thanks to Smith.ai’s answering service.

Bilingual answering services are invaluable to your business’s success. Without having to translate calls, you can improve your team’s responsiveness and productivity and put your business well ahead of your competitors. Whether your business needs bilingual lead screening assistance, customer service support, or just help off-setting bilingual call handling pressure on your team, a bilingual answering service can transform your business into the best version of itself.

Why should my business hire an outsourced answering service for bilingual answering services instead of a call center or in-house staff?

As far as bilingual answering is concerned, call centers and in-house staff can’t perform as well as an answering service. While they may be able to answer calls made in English more frequently and consistently than employees with other duties, call centers and in-house receptionists tend to deliver sub-par quality on calls made by Spanish-speaking clients.

Translating phone calls and providing bilingual answering isn’t rocket science, yet still call centers and in-house staff often fail to perform in a manner that prioritizes your teams’ time and your callers’ satisfaction. Call centers and in-house staff are often not equipped to answer common questions bilingual callers have and come with excessive background noise as well as basic call handling, leaving bilingual callers understandably annoyed. 

Answering services like Smith.ai offer thoughtful accommodations, like AI technology that enables English-Spanish translation for live chat, texts, and social media messages. By paying attention to the details, Smith.ai’s answering service can relieve your busy team of bilingual call handling pressures, provide your callers with outstanding customer service, and help your business thrive. Hiring a call center or an in-house staff rather than outsourcing bilingual answering to an answering service may risk your reputation, your productivity, and your customer satisfaction. 

If you’re a small business, this rings especially true for you. Over 80% of consumers prefer to talk to a real person over the phone yet call center agents and in-house staff don’t frequently provide English-Spanish translation. If they do, they often sound rehearsed, impersonal, and unsettling. This can destroy any initial impression a caller may have and erode any trust they may have in your business, which is critical to establish in the initial conversation with a caller. 

It’s well known that call centers customarily:

  • Fail to provide appropriate and accurate translation
  • Engage in poor phone etiquette 
  • Leave callers on hold for extended periods of time
  • Have trouble screening and qualifying bilingual leads

In-house staff also regularly:

  • Come unequipped to provide proper translation
  • Have limited phone coverage availability
  • Cost companies more than they bring in
  • Have little to no ability to assist bilingual callers

With such poor performance, in-house staff and call center agents can fail to connect your business with a huge portion of clients. Over 13% of the U.S. population are native Spanish speakers and as of just five years ago, the American Hispanic community held nearly $1.5 trillion in purchasing power. That estimate is increasing exponentially every year. Through failing to offer appropriate language accommodations to bilingual clients, businesses can lose out on a large portion of their potential clientele. With some of the largest U.S. corporations obtaining well over 50% of their annual revenue from non-English speaking customers, it could be costly for businesses to deny bilingual services.

All of the common issues that come with call centers and in-house staff can lead to bilingual clients hanging up the phone and taking their business elsewhere, resulting in your company losing leads, customer loyalty, money, and time. By hiring a bilingual answering service, such as Smith.ai, instead, your team can avoid losing out on clients by having an accommodating representative available at all times to answer clients’ questions in the language they speak.

If that isn’t enough, the Bureau of Labor Statistics found that on average, answering services cost only about 20% of what an in-house staff or call center costs despite offering more features and better quality services. 

As a matter of fact, Smith.ai’s virtual receptionists can:

  • Provide reliable and open availability 
  • Demonstrate bilingual answering expertise
  • Provide English-Spanish translation via live chat, text, or Facebook message
  • Offer multilingual AI chatbot conversations
  • Foster leads with personalized, friendly customer service
  • Build a foundation of trust between you and your bilingual clients
  • Prepare bilingual callers with information that allows for a smoother transition

Outsourcing bilingual answering to an answering service like Smith.ai instead of a call center or in-house staff can save your business from overextended budgets, embarrassing client interactions, missed lead-capturing opportunities, and frustrating workplace complications. Rather than risk your revenue and client relationships on inexperienced or ineffective call center agents or in-house staff, trust Smith.ai’s reliable service to nurture bilingual callers, capture leads, and take the pressure off of your busy staff. 

Don’t just take our word for it. Check out some of our clients’ reviews to see why so many businesses rely on Smith.ai to handle their bilingual answering.

How do I estimate the cost of a bilingual answering service for my business?

Cost is an important factor when deciding whether your business should sign up for an answering service or not. Many answering services often hide their true prices to trick you into signing up. Luckily, Smith.ai’s pricing is always clearly advertised upfront so that determining the cost for bilingual answering can be simple and painless.

When signing up for Smith.ai, there are:

No set-up fees

No cancellation fees

Free spam blocking

No hidden fees/pricing

You shouldn’t have to go bankrupt to receive high-quality services that can set your business apart from the others. With Smith.ai, you’ll never be charged with random, unrecognizable fees or stuck paying for something you didn’t sign up for. You can rest easy knowing what you see is always going to be exactly what you get.

Even better – Smith.ai’s bilingual answering, among other features, are incredibly affordable. Monthly plans start at as little at $140/month or, if you prefer, you can create a customized plan that fits your business needs. No matter which plan you choose, you’ll never have to spend more than you should, since Smith.ai’s virtual receptionist pricing follows a per-call rather than per-minute pricing model. That way, you don’t have to pay for someone to sit around while your phone isn’t ringing as you would with an in-house staff member. You only ever pay for the plan you sign up for – nothing more. 

To save you even more money, Smith.ai offers 15% off when you pay upfront annually. You’ll be able save money and receive the exact same services as you normally would on a monthly payment plan. It’s a win-win. 

If your business might benefit from bundling call-handling and bilingual answering with live website or text message answering, Smith.ai also offers a 5% bundled discount for receptionist and chat services. This’ll put money back in your pocket and give your business the opportunity to take advantage of unique services other answering services don’t offer, granting your business a leg up in your industry.

Whatever your business can afford, investing in an answering service that offers bilingual answering will be well worth it. While other businesses may be stuck spending massive amounts of time and money on front desk support or call centers, you’ll be able to save both by utilizing an inexpensive and flexible service that provides you with bilingual answering. Customers will run to your business for your thoughtful accommodations, reliable customer service, and quick bilingual answering.

To see if Smith.ai is the right fit for your business, sign up for a 14-day/20-call free trial – no credit card required.

What common business problems indicate that I need a bilingual answering service?

Keeping a business up and running is no simple task. That’s why it’s easy to see how quickly businesses can run into problems they struggle to resolve themselves. Common problems that indicate your business may benefit from a bilingual answering service are:

  • My team struggles to keep up with phone calls and remain productive

Business calls don’t just come in when your team is ready and available. For teams that already have enough on their plate, the amount of phone calls that need to be properly answered can be overwhelming to say the least. Answering calls consistently and correctly is crucial for your business’s success, but team members might have to neglect more important work to do so, leaving your staff with a growing list of tasks they can’t seem to get done. 

  • I can’t afford to hire front desk support

Front desk support, whether it’s in-house receptionists or call centers, can cost tens of thousands of dollars and with slimmer budgets set in place, business can often be left desperate for bilingual answering assistance. Paying more than you can afford for services you need can put your business in a dangerous position and trying out free services can be just as detrimental to a business as having nothing at all. Without bilingual call handling support in some way, shape, or form, your business can lose out on leads and dismantle client relationships.

  • My staff has difficulty capturing bilingual leads

Staff members may not have the time or expertise to convert bilingual leads consistently. When a representative doesn’t speak a client’s language or struggles to find a staff member to translate, clients may lose interest quickly and feel less secure about entering into a relationship with your business, costing you not only your revenue, but your reputation as well.

  • Clients are frustrated with our slow response times

The only way a business can succeed is when clients are happy so when clients inevitably have questions about their services or concerns about their products, businesses need to be prepared to answer them. Businesses regularly struggle to find the time to answer clients’ questions in a quick and efficient manner, especially if clients are bilingual. Whether staff members have limited availability and either can’t get to the phone in time or can’t offer appropriate language accommodations, clients can get irritated and hang up, going to the next company they find in their search results. 

If your business is facing one or any of these challenges, an answering service that offers bilingual answering can help you convert more leads and deliver excellent services to bilingual clients. An answering service, such as Smith.ai, can take the pressure off of your team and allow your business more flexibility in time and in budget without compromising your client relationships. Smith.ai’s virtual receptionists can assist your bilingual clients by getting them the answers they need quickly with the proper language accommodations and help your team connect with leads they may have previously missed out on. Smith.ai’s answering service offers the fastest, easiest, and most affordable way to resolve your business’s issues and leave your bilingual clients with a smile on their face.

What are the ways bilingual answering can help small, medium, and large businesses?

Businesses of every size can benefit from outsourcing call handling and enabling bilingual answering, whether it helps to take the load off of a small, family owned business or to increase efficiency in a large corporation. For example:

  • For small businesses, bilingual answering means a professional “big company” phone presence and not having to miss out on bilingual clients

Small businesses are often up to the necks in tasks that need to be done. They don’t need to spend more of their restricted time finding an appropriate translator or their narrow budget on hiring bilingual front desk support. Bilingual answering services give small businesses the opportunity to connect with their bilingual clients without having to hire a translator. This allows small businesses to maximize their productivity without sacrificing their much-needed time, money, or outreach towards current and potential bilingual clients. No more missing out on bilingual leads.

  • For medium businesses, bilingual answering means more appropriate communication options and calls answered anywhere, anytime

With an endless amount of projects that need to be done, medium sized businesses can struggle to answer bilingual callers appropriately and quickly, resulting in missed leads and frustrated clients. Balancing daily tasks with bilingual call handling is difficult for any company, let alone a company with limited staff, availability, and resources. Outsourcing call handling and permitting bilingual answering enables medium sized businesses to provide appropriate language accommodations to their clients and place the responsibility of customer service and lead screening into the hands of a trustworthy agent so that their team can get back to running daily operations without worrying about neglecting bilingual callers.

  • For large businesses, bilingual answering means personalized customer interactions and quick response times

Many larger businesses have staff that are far too busy to answer calls themselves. It can be tedious for sizable staff to focus on the smaller details, like providing personalized one-on-one customer service, when there are such vast operations to run. It’s also very costly to hire in-house staff and, for companies at the enterprise level, scaling at lower cost is a core objective. Bilingual answering can make it easier for large businesses to function at a high volume without neglecting the details that can separate a good company from a great one. By allowing answering services like Smith.ai to answer callers and provide appropriate language accommodations, larger businesses no longer have to disappointment bilingual callers with little to no accommodations.

Having a well-informed team of virtual receptionists who are trained in customer service and who can represent your company when you’re busy can transform your business’s efficiency for the better, no matter what size your business is. Whether you want to improve your company’s customer service or increase your business’s lead conversion rate, an answering service that delivers bilingual answering can help accomplish your company’s goals and get your team back to focusing on their more important work.

Smith.ai offers worldwide receptionist services, 24/7.

Here are a selection of the top cities we serve.

Smith.ai offers worldwide receptionist services, 24/7.

Here are a selection of the top cities we serve.

"Smith.ai is a plug-and-play intake process and a built-in sales machine."
Gyi Tsakalakis
AttorneySync
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