Bilingual answering service 24/7

When Spanish language support is enabled, AI Receptionist automatically detects whether the caller is speaking English or Spanish, then continues the conversation fluently in that language. There’s no need for manual input: our AI identifies the language in real time and adapts on the fly. Once in Spanish mode, your AI Receptionist will follow the custom-built playbooks set up for all of your calls — effortlessly translated for Spanish-speaking callers.

This feature is available with any AI Receptionist plan at no additional cost, providing an affordable and efficient way to serve more customers.

• Language detection: The AI instantly identifies if the caller is speaking Spanish.
• Dynamic language switching: It transitions seamlessly into Spanish without needing to ask the caller to “press 2.”
• Effortless content translation: AI Receptionist automatically translates your business information, FAQs, and prompts from your call playbooks into natural Spanish, allowing it to qualify and intake leads, schedule appointments, and answer common questions with no additional setup required.‍
• Human handoff: If the caller’s request exceeds AI’s capabilities, it can escalate the call to a bilingual Virtual Receptionist at no additional charge.

Ensure every caller receives the service they need in the language they understand best, thanks to bilingual, Spanish- and English-speaking virtual receptionists. Many of our live agents are fluent or native Spanish speakers, giving you the flexibility to set up a dedicated Spanish phone line with your Virtual Receptionist account.

When a Spanish-speaking client calls, our human receptionists naturally continue the conversation in Spanish — no additional prompts or rerouting necessary.

This language flexibility is available 24/7 as an add-on to your Virtual Receptionist plan, allowing you to offer exceptional service to your entire client base — no matter their preferred language.

Our professional live agents are trained to handle full-service tasks in the caller’s language — whether English or Spanish — including:

• Answering and directing calls
• Qualifying leads based on your instructions
• Booking appointments on your calendar
• Collecting and relaying messages
• Providing warm, culturally competent answers to general inquiries

Language barrier? Never heard of it. Smith.ai's call recording & transcription feature supports both English and Spanish, so your calls are transcribed no matter the language. Adding to that, our metadata-enriched dashboard gives you full analytics and detailed reports on all your calls. That way, you're equipped with the information you need to have a better understanding of how your communication efforts are going with your Spanish-speaking callers.