Bilingual answering service

Whether they prefer English or Spanish, your clients will be treated well.

We have bilingual options for your calls, chats, and text messages.

Spanish-speaking phone receptionists

Our North America-based receptionists include fluent and native Spanish speakers to offer bilingual telephone answering services. You can opt to add a dedicated Spanish line to your Smith.ai receptionists' account, and every call will be answered by a receptionist in Spanish. Capture more leads and satisfy clients with our Spanish answering service. We can qualify, schedule, and intake your new leads in Spanish.

Spanish call-backs to web leads

When potential clients submit requests for information via web form, a bilingual virtual receptionist will help with calling back, qualifying them, and scheduling appointments for qualified leads on your calendar. As a business owner, it is essential to capture all potential leads that you can. By using our professional answering service, you will have a bilingual receptionist available to nurture a Spanish-speaking client, so you can focus on adding more value to your business.

Over 13% of the U.S. population are native Spanish speakers.

Real-time translation for live chat, SMS & messaging

Our powerful AI technology allows us to provide excellent simultaneous English-Spanish translation over live chat and SMS texts. No matter how a new customer reaches out, they’ll receive a friendly response in their native tongue.

Multilingual chat conversations

Our chatbot complements our Spanish phone-answering and live-chat services with instant bilingual responses on your website. You are even able to create automated conversation flows in any language for your AI chatbot. Capture and qualify every new lead, and answer common support and sales questions, 24/7, in any primary language that your website visitors prefer using.

Get the most out of Smith.ai

Outreach Campaigns
Where we reach, engage & qualify leads to build your book of business. 
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Web Chat
The best channel for sales, service & support by utilizing bots, humans, or both.
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Full transparency into all your Spanish calls

Language barrier? Never heard of it. Smith.ai's call recording & transcription feature supports both English and Spanish, so your calls are transcribed no matter the language. Adding to that, our metadata-enriched dashboard gives you full analytics and detailed reports on all your calls. That way, you're equipped with the information you need to have a better understanding of how your communication efforts are going with your Spanish-speaking callers.

Trusted by 3,000+ businesses

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"The month after hiring Smith.ai, our revenue increased by 25%! Comparing last January [before Smith.ai] to this January [after hiring Smith.ai], revenue increased by 40%. Their outbound calling works so well. We close 80% of the viable DUI cases we get. Before Smith.ai, I’d have to monitor the lead inbox. Now, Smith.ai is making the outbound call as soon as the lead comes in. They vet it for me, and I get to talk to only qualified leads. We essentially have a team of intake people [who] know our product and work directly for us."
Adam Cohen
Ticket Crushers

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Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
  • North America-based agents
  • Best-in-class AI technology
  • Live-staffed website chat
  • Bilingual services
  • Sales development & outreach
  • Rich call intelligence
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END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
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Frequently asked questions

The best virtual receptionist and chat services do much more than pick up phone calls, answer chats, and take messages for you and your staff. At Smith.ai, we provide professional live agents who are capable of a wide range of services from call handling, to appointment scheduling, to lead intake, to website chat, and more. Whether you need live staff on duty 24/7, during daytime hours, for overflow support only, or just after hours answering services (nights and weekends), here are the answers to the most common questions we receive about our bilingual answering services, specifically.

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