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24/7 AI RECEPTIONISTS
AI Receptionist for medical and wellness practices
Our AI Receptionist is just what the doctor ordered. We take care of call answering, appointment booking, payment collecting & more.
AI-first call answering for medical and wellness practices
The AI Receptionist from Smith.ai delivers exactly what medical practices need: intelligent call handling that captures leads, screens inquiries, and conducts patient intake — all with human support available for escalation when needed.
Take care of your patients while we handle your calls
Your staff's time is invaluable — and patient care can't be delegated. The AI Receptionist from Smith.ai handles appointment booking, patient screening, and payment collection efficiently, with human agents providing support for complex situations or when patients request to speak with a person.
The most advanced and customizable call handling solution available
The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
- Custom AI configuration with prompts and instructions tailored specifically to your business needs and goals
- True 24/7 coverage with intelligent call routing and seamless human escalation when needed
- Complete call handling including complex scheduling, payment processing, and sensitive conversations
- Advanced CRM integration with 7,000+ business tools and custom workflow automation
- Dedicated onboarding support with sales engineers and account managers ensuring optimal setup
- North America-based receptionists to support callers when needed
- Professional representation that adapts to your brand voice and industry requirements
AI-enhanced call intelligence drives better patient results
Give your patients the quality of care they deserve with real-time call data powered by artificial intelligence, visualized in every Smith.ai client dashboard. Every call summary is enriched with AI-generated metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. Track patient inquiries, appointment scheduling patterns, and urgent care requests with historical analytics to optimize practice operations, reduce wait times, and improve patient satisfaction with superior accuracy through intelligent insights.
of consumers expect an immediate response to a sales inquiry
of lead generation budgets are wasted on leads who are never contacted
of customers who receive excellent service spend up to 14% more
Looking for 100% human-powered coverage?
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That’s why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide dedicated human agents trained specifically on your business and industry.
Complete Human Coverage When You Need It
Smith.ai is trusted by 4,000+ businesses
“Smith.ai is a valuable resource during our transition to a hybrid workforce. Their receptionists help us improve our workflow and gain back our time to focus on caring for our patients.”
Read case study
TALK TO OUR TEAM OF EXPERTS
Book a consultation
Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
- Custom AI prompts engineered for your industry, terminology, and workflows
- Flexible call instructions that adapt to your unique business processes
- Intelligent call handling with seamless human escalation
- Personalized lead qualification matching your specific criteria
- Bilingual services configured to your customer base
- Native CRM integration with your existing tech stack
- Dedicated implementation team that ensures perfect setup from day one
While other AI services leave you to figure it out alone, our expert team works closely with you to craft custom AI behavior that sounds like your business, follows your procedures, and delivers results that match your goals.
END-TO-END INTEGRATIONS
We play well with your software
Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.
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View all integrations
END-TO-END INTEGRATIONS
We play well with your software
Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.
View all integrations
Frequently asked questions
The most effective answering service for your medical or wellness practice’s operations goes far beyond simple message taking. The AI Receptionist from Smith.ai provides intelligent call management with human support available for escalations, handling everything from appointment scheduling to patient intake and payment collection. Whether you need full-time AI coverage, human assistance for complex cases, or after-hours availability, here are answers to common questions from physicians, specialists, and healthcare administrators.
How does AI call answering help reduce missed appointments in medical practices?
What are the cost benefits of using an AI Receptionist compared to hiring in-house staff?
How does the AI receptionist service ensure patient privacy and compliance with health regulations?
What types of questions or situations would require escalation to human agents in the AI system?
How can medical practices integrate the AI Receptionist service from Smith.ai with their existing systems and workflows?
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