All Features

Professionally answer your business calls, chats, texts, and social messages — we’ll help you do it all.

Receptionist Services

24-7 Live Receptionists
Friendly, professional, live receptionists answer all your calls with a smile and keep your clients happy.
Customized Greetings
Your virtual receptionists will greet clients using a personalized greeting specified by you.
Familiar with Your Business
We’ll answer customer questions about hours, payment methods, services provided, and more.
Friendly Demeanor
Our virtual receptionists have years of experience answering phones and speak in clear American English.
Transfer Destinations
Receptionists can transfer a caller to you, even pre-qualifying which types of callers get through.
Multiple Live Transfer Numbers
Live call transfers to transfer destinations, you can have multiple phone numbers for multiple people.
Email Summary of Calls
Get a summarized message of each call sent immediately via email.
Callback on Client Calls
Receptionists promptly return any calls lost due to cell connection issues or incomplete voicemails.
Call Notifications via Text Message
We can instantly text you contact's name, phone number, and email (if collected) after every call.
Answering Texts to Your Number
When prospective clients text your Smith.ai phone number, receptionists will text back.
Daily Call Summary via Email
At 6:30 PM PT, you’ll receive a daily email summarizing each call you received on that day.
Call Disposition
Receptionists mark all calls with type and urgency. This metadata is passed to you in the call summaries.
Outbound Calls
Receptionists can make outbound calls on a one-time or recurring basis.
Recommended Businesses Referral
Receptionists can monetize your "bad leads" by referring them to someone on your custom list of businesses.
Appointment Reminders
Receptionists will call clients with upcoming appointments to reduce no-shows and cancellations.
Friendly Demeanor
Our virtual receptionists have years of experience answering phones and speak in clear American English.

Appointments & Integrations

Appointment Scheduling
We’ll gladly book appointments for you and your clients, on your own calendar.
Pre Qualify Leads
We can pre qualify leads before scheduling consultations


Email/SMS Sorted to Departments
Calls can be marked and routed to the appropriate department (e.g., sales@, support@, owner@).
E-Commerce Order Integration
Your receptionists can gather e-commerce details such as order number, item info, and address.
Lead Data Gathering
We'll capture and qualify your leads based on your custom criteria, such as their service needs, where they heard about you, and more.
Transfer Calls to Multiple Locations
Using ZIP code lookup via Storepoint.co, we can transfer calls to different numbers in your business.
Customer Service & Support Desk
We can assist your support team by collecting order numbers or tickets. We integrate with many CRMs, too.
New Client Intake
We'll complete new client intake forms for your qualified leads, so new client information is logged in your CRM.

Phone Services

Dedicated Phone Number
A local or toll-free number dedicated to you, and only you — or routed to different people on your team.
Use Your Existing Number
Port your current land line, mobile, or cell number from your carrier for no extra cost.

Works with Popular VoIP Services
Our state of the art technology makes it easy to connect live call answering with a VoIP phone like RingCentral, Google Voice, or Plivo.
Conditional Call Forwarding
You can set your phone to forward certain calls to your Smith.ai number. Works with all major US carriers: AT&T, T-Mobile, and Verizon.
High-Quality Sound
State-of-the-art VoIP software ensures high-quality voice and sound for all your calls.
SMS Status Updates
Just text us status updates — there’s no need to fuss with yet another app or login to remember.
Customer Service and Support Desk
We can assist your support team by collecting order numbers or tickets. We integrate with many CRMs, too.
New Client Intake
We'll complete new client intake forms for your qualified leads, so new client information is logged in your CRM.

Voicemail Services

Voicemail to MMS
Audio files of a voicemail recording can be sent directly to you via text message right after the call.
Unlimited Voicemails
There’s no limit or extra charges on any calls sent to your voicemail.
Voicemail to Email
Smith.ai can send a voicemail recording directly to your email right after the call.
Customized Voicemail
You can choose to have a professional voiceover actor record your voicemail greeting.

SPAM Block & Call Services

Spam Calls Blocked
We automatically block over 20 million robocalls, telemarketers, and spam calls.
We block unsolicited sales calls from advertisers, software vendors, and more — all at your discretion.
Blocked Callers
Never want to hear from them again? You can specify certain numbers to block or blacklist at any time.
Spam and unwanted calls don’t count towards your monthly call quota.
VIP List
Enable specified clients to ring you directly, bypassing your receptionists. Just send us the numbers.

Availability & Hours

We Answer Calls 24/7
Our receptionist service is available 24/7. Let us know if you want to set specific answering hours.
Worldwide Service
As long as you can access your cell phone or email, you can receive call summaries — anywhere in the world.
Set Availability via SMS
Easily text us your status. Just type “away for 1d” or “voicemail” to tell us how to handle your incoming calls.
International Transfers
Are you or your callers located out of the United States? No problem! We can transfer calls anywhere in the world.

Billing & Fees

Dead Simple Billing
Base monthly fee, and any overage.


No Setup Fees
There is no setup fee.
No Hidden Fees
You won’t find any surprises on your bill from Smith.ai.
No Cancellation Fees
Month-by-month contracts mean you can cancel at any time — without any penalty or cancellation fee.
Pricing Per Call — Not Per Minute
Pricing per minute results in hurried calls, expensive bills, and unpredictable costs. Nope. Not with us.
Customizable Plans
Whatever your needs or call volume, we can customize a plan for you that’s still priced competitively.
At Smith.ai, our customers come first. We are always interested in hearing what you need and do our very best to build new features to accommodate you. Please reach out to us with any questions about customization at hello@smith.ai or call us at (650) 727-6484.

Live Chat Services

Live Agents
chat
Friendly, professional, live agents available to answer questions & qualify leads 24/7.
AI Technology
From language-translation to qualification playbooks, our proprietary live chat technology enables agents to assist your clients with exceptional care and unparalleled efficiency.
Custom Knowledge Base & Q&A
Build a knowledge base that makes accessing answers to common questions easy for our live receptionists or your full-time chatbot.
SMS Text Answering
Our live agents can answer text messages sent to your business, following your custom instructions to capture, screen, and schedule new leads.
Facebook Messenger
Our live agents can answer Facebook messages for your business, following your custom instructions for handling new leads and current clients.
Proactive Chat
Your chat widget can prompts the web visitor to engage in a conversation immediately, or after 15, 30, or 60 seconds.
Mobile Notifications
Get notified on your phone via text message (SMS) every time a new chat occurs. You'll know when new leads come in.
Real-Time Translation
We leverage Neural Network AI to instantly translate chats from Spanish-speaking web visitors if they connect with one of our English-speaking receptionists.
Custom Branding & Colors
Choose how your chat widget looks on your website so it matches your overall design and branding.
Custom Placement
Choose where your chat widget is displayed — sitewide or on specific-pages.
Customized Greetings
Your live chat will greet clients using a personalized greeting specified by you.
Familiar with Your Business
We’ll answer customer questions about hours, payment methods, services provided, and more.
Mobile-Optimized
Our chat widget works on every device and browser — computer, tablet, or phone.