Receptionists promptly return any calls lost due to cell connection issues or incomplete voicemails.
Call Notifications via Text Message
We can instantly text you contact's name, phone number, and email (if collected) after every call.
Answering Texts to Your Number
When prospective clients text your Smith.ai phone number, receptionists will text back.
Daily Call Summary via Email
At 6:30 PM PT, youâll receive a daily email summarizing each call you received on that day.
Call Disposition
Receptionists mark all calls with type and urgency. This metadata is passed to you in the call summaries.
Outbound Calls
Receptionists can make outbound calls on a one-time or recurring basis.
Recommended Businesses Referral
Receptionists can monetize your "bad leads" by referring them to someone on your custom list of businesses.
Appointment Reminders
Receptionists will call clients with upcoming appointments to reduce no-shows and cancellations.
Outreach Campaign Services
24-7 Live Receptionists
Friendly, professional, live receptionists handle all your calls with a smile and sound just like in-house, or better!
Online Campaign Dashboard
For each campaign, you can monitor the current status and number of attempts we've made per call recipient, right from your Smith.ai dashboard.
Customized Greetings
Your virtual receptionists will initiate calls using a personalized greeting specified by you.
Goal-oriented workflows
Our receptionists will handle calls and carry out your scripted guidelines for the conversation with your stated objective as their main focus. If your goal is to have us sign up event registrants, book appointments with leads, or secure donations from pledges, we will make your goal our #1 prerogative.
Adjustable Call Cadences
For each campaign, you can set the timing between each call, the days calls are made, and more.
Email & SMS Follow-Up
Our receptionists can send an email and/or text follow-up message after each call is completed for additional touchpoints that increase engagement and conversion rates.
Automatically Add Recipients to Campaigns
Choose between adding recipients to a campaign via our API or a spreadsheet upload. Easily add more recipients to your campaigns this way, too.
Inbound Call Handling
If you have an active virtual receptionist plan alongside your outreach campaigns plan, we can accept inbound calls to your business, too.
Familiar with Your Business
Weâll answer basic questions about your products or services, your hours, and more.
Friendly and Fluent
Our virtual receptionists have years of experience handling business phone calls related to sales and support matters, and they speak in clear American English.
Bilingual Agents
Spanish-speaking receptionists are available to you, if your business works with clientele who are more comfortable speaking their native language.
Transfer Destinations
Receptionists can transfer a caller to you or your staff, at any time or at particular times you specify.
Our receptionist service is available 24/7. Let us know if you want to set specific answering hours.
Worldwide Service
As long as you can access your cell phone or email, you can receive call summaries â anywhere in the world.
Set Availability via SMS
Easily text us your status. Just type âaway for 1dâ or âvoicemailâ to tell us how to handle your incoming calls.
International Transfers
Are you or your callers located out of the United States? No problem! We can transfer calls anywhere in the world.
Call Recording & Transcription
Call Recording
Upon optional opt-in, weâll automatically record all calls handled by our receptionists, providing you with powerful customer insights and important information from calls where more detail or context is needed.
Searchable Transcripts
Find a conversation quickly without remembering the caller's phone number, name, or when the call happened with searchable transcripts. Transcripts are included with call recording, which is an optional feature.
Privacy & Security
We automatically mask personally identifiable information (PII) in recordings and transcripts. Details such as credit card information and social security numbers are redacted to fully protect your callers and your business.
Integrations
Access call recordings and transcriptions directly from your CRM when connected to your Smith.ai services.
Billing & Fees
Dead Simple Billing
Base monthly fee, and any overage.
No Setup Fees
There is no setup fee.
No Hidden Fees
You wonât find any surprises on your bill from Smith.ai.
No Cancellation Fees
Month-by-month contracts mean you can cancel at any time â without any penalty or cancellation fee.
Pricing Per Call â Not Per Minute
Pricing per minute results in hurried calls, expensive bills, and unpredictable costs. Nope. Not with us.
Customizable Plans
Whatever your needs or call volume, we can customize a plan for you thatâs still priced competitively.
At Smith.ai, our customers come first. We are always interested in hearing what you need and do our very best to build new features to accommodate you. Please reach out to us with any questions about customization at hello@smith.ai or call us at (650) 727-6484.
Live Chat Services
Live Agents
chat
Friendly, professional, live agents available to answer questions & qualify leads 24/7.
AI Technology
From language-translation to qualification playbooks, our proprietary live chat technology enables agents to assist your clients with exceptional care and unparalleled efficiency.
Custom Knowledge Base & Q&A
Build a knowledge base that makes accessing answers to common questions easy for our live receptionists or your full-time chatbot.
SMS Text Answering
Our live agents can answer text messages sent to your business, following your custom instructions to capture, screen, and schedule new leads.
Facebook Messenger
Our live agents can answer Facebook messages for your business, following your custom instructions for handling new leads and current clients.
Proactive Chat
Your chat widget can prompts the web visitor to engage in a conversation immediately, or after 15, 30, or 60 seconds.
Mobile Notifications
Get notified on your phone via text message (SMS) every time a new chat occurs. You'll know when new leads come in.