All Features

Friendly, professional, live receptionists answer all your calls with a smile and keep your clients happy.

Your virtual receptionists will greet clients using a personalized greeting specified by you.

We’ll answer customer questions about hours, payment methods, services provided, and more.

Our virtual receptionists have years of experience answering phones and speak in clear American English.

Receptionists can transfer a caller to you, even pre-qualifying which types of callers get through.

Live call transfers to transfer destinations, you can have multiple phone numbers for multiple people.

Get a summarized message of each call sent immediately via email.

Receptionists promptly return any calls lost due to cell connection issues or incomplete voicemails.

We can instantly text you contact's name, phone number, and email (if collected) after every call.

When prospective clients text your Smith.ai phone number, receptionists will text back.

At 6:30 PM PT, you’ll receive a daily email summarizing each call you received on that day.

Receptionists mark all calls with type and urgency. This metadata is passed to you in the call summaries.

Receptionists can make outbound calls on a one-time or recurring basis.

Receptionists can monetize your "bad leads" by referring them to someone on your custom list of businesses.

Receptionists will call clients with upcoming appointments to reduce no-shows and cancellations.

Friendly, professional, live receptionists handle all your calls with a smile and sound just like in-house, or better!

For each campaign, you can monitor the current status and number of attempts we've made per call recipient, right from your Smith.ai dashboard.

Your virtual receptionists will initiate calls using a personalized greeting specified by you.

Our receptionists will handle calls and carry out your scripted guidelines for the conversation with your stated objective as their main focus. If your goal is to have us sign up event registrants, book appointments with leads, or secure donations from pledges, we will make your goal our #1 prerogative.

For each campaign, you can set the timing between each call, the days calls are made, and more.

Our receptionists can send an email and/or text follow-up message after each call is completed for additional touchpoints that increase engagement and conversion rates.

Choose between adding recipients to a campaign via our API or a spreadsheet upload. Easily add more recipients to your campaigns this way, too.

If you have an active virtual receptionist plan alongside your outreach campaigns plan, we can accept inbound calls to your business, too.

We’ll answer basic questions about your products or services, your hours, and more.

Our virtual receptionists have years of experience handling business phone calls related to sales and support matters, and they speak in clear American English.

Spanish-speaking receptionists are available to you, if your business works with clientele who are more comfortable speaking their native language.

Receptionists can transfer a caller to you or your staff, at any time or at particular times you specify.

Get a summarized message of each call sent immediately via email.

We’ll gladly book appointments for you and your clients, on your own calendar.

We can pre qualify leads before scheduling consultations

Calls can be marked and routed to the appropriate department (e.g., sales@, support@, owner@).

Your receptionists can gather e-commerce details such as order number, item info, and address.

We'll capture and qualify your leads based on your custom criteria, such as their service needs, where they heard about you, and more.

Using ZIP code lookup via Storepoint.co, we can transfer calls to different numbers in your business.

Accept or reject call transfer requests in Slack, and receive call summaries in a dedicated Slack channel.

We can assist your support team by collecting order numbers or tickets. We integrate with many CRMs, too.

We'll complete new client intake forms for your qualified leads, so new client information is logged in your CRM.

A local or toll-free number dedicated to you, and only you — or routed to different people on your team.

Port your current land line, mobile, or cell number from your carrier for no extra cost.

Our state of the art technology makes it easy to connect live call answering with a VoIP phone like RingCentral, Google Voice, or Plivo.

You can set your phone to forward certain calls to your Smith.ai number. Works with all major US carriers: AT&T, T-Mobile, and Verizon.

State-of-the-art VoIP software ensures high-quality voice and sound for all your calls.

Just text us status updates — there’s no need to fuss with yet another app or login to remember.

Accept or reject call transfer requests in Slack, and receive call summaries in a dedicated Slack channel.

We can assist your support team by collecting order numbers or tickets. We integrate with many CRMs, too.

Audio files of a voicemail recording can be sent directly to you via text message right after the call.

There’s no limit or extra charges on any calls sent to your voicemail.

Smith.ai can send a voicemail recording directly to your email right after the call.

You can choose to have a professional voiceover actor record your voicemail greeting.

We automatically block over 20 million robocalls, telemarketers, and spam calls.

We block unsolicited sales calls from advertisers, software vendors, and more — all at your discretion.

Never want to hear from them again? You can specify certain numbers to block or blacklist at any time.

Spam and unwanted calls don’t count towards your monthly call quota.

Enable specified clients to ring you directly, bypassing your receptionists. Just send us the numbers.

Our receptionist service is available 24/7. Let us know if you want to set specific answering hours.

As long as you can access your cell phone or email, you can receive call summaries — anywhere in the world.

Easily text us your status. Just type “away for 1d” or “voicemail” to tell us how to handle your incoming calls.

Are you or your callers located out of the United States? No problem! We can transfer calls anywhere in the world.

Upon optional opt-in, we’ll automatically record all calls handled by our receptionists, providing you with powerful customer insights and important information from calls where more detail or context is needed.

Find a conversation quickly without remembering the caller's phone number, name, or when the call happened with searchable transcripts. Transcripts are included with call recording, which is an optional feature.

We automatically mask personally identifiable information (PII) in recordings and transcripts. Details such as credit card information and social security numbers are redacted to fully protect your callers and your business.

Access call recordings and transcriptions directly from your CRM when connected to your Smith.ai services.

Base monthly fee, and any overage.

There is no setup fee.

You won’t find any surprises on your bill from Smith.ai.

Month-by-month contracts mean you can cancel at any time — without any penalty or cancellation fee.

Pricing per minute results in hurried calls, expensive bills, and unpredictable costs. Nope. Not with us.

Whatever your needs or call volume, we can customize a plan for you that’s still priced competitively.