Supercharge Your Current VoIP Phone Setup

Jenn Marie

Do you love cloud-based calling, but wish you could have a real person to answer the phone? has the solution. Many businesses use virtual phone solutions such as RingCentral or Google Voice for cloud-based VoIP calling — Smith makes it easy to add a receptionist to answer those calls.

Big or Small We’ll Answer Your Calls

Whether you use Google Voice, RingCentral or somewhere in-between,’s state of the art technology makes it easy to connect live call answering with a VoIP phone. Your callers receive the same great voice quality, while you receive the additional benefits of friendly receptionists and qualified leads.

Setting up your account to work with RingCentral or Google Voice is surprisingly easy – especially since we have done most of the work on the backend. Simply follow these steps to have your virtual phone work seamlessly with your virtual receptionists.

Google Voice

ATTN: Google voice has recently changed the call forwarding process. Check out the updated instructions to begin forwarding your google voice calls to


To set up Smith live call answering on your Google Voice account, begin by disabling call screening in the call menu. 

From your Google Voice  account. Click the “Gear” icon in the upper right hand corner, then choose “Settings”. From the settings screen, click on the heading “Calls”. Just below that heading, under the “Call Screening” section, select “Off”.

Then, click on the “Phones” heading. It is just to the left of the “Calls” heading. At the bottom, click on the blue link to “Add Another Phone”.  Type your Smith number into the fields and press “Save”.

Now that your number has been added, check the boxes next to “Receive text message on this phone” and “Notify me of new voicemail via text”.  You are now all set up!


Here’s how you enable your Smith account to work with RingCentral. From the Call Handling & Forwarding section, click on  “Incoming call information” at the bottom of the screen.  

Once clicked on, it will take you to the incoming call information screen. Here is where you will edit the announcement settings.

Under “Play announcements before connecting”, choose “Never for direct call announcements”, and “Call Queue calls for non-RingCentral phones only”. You can select include the mailbox name in the announcement. Press the “Save” button to save your selections.  

On the next screen, choose when you would like us to answer your phones. Click the blue button next to “Sequentially” if you’d like calls to go to your RingCentral number (or Smith number) first. If you’d like them to ring at the same time, click the button next to “Simultaneously”.

Don’t forget to save by pressing the “Save” button.

From Here, It Gets Much Easier

Once you have connected your Smith number with a VoIP phone, you are able to experience high-quality virtual calling with real receptionists. If we can make that easy, imagine what else we are able to do!

Jenn Marie

I began my writing and marketing career in 1993 for Taw Caw Little League, a community organization managed by my father at the time. At a young age, I learned the importance of well-written brochures, newsletters, and programs as well as the many challenges of running a fundraising concession stand.

But the unlimited supply of candy made it all worthwhile.

My childhood exposure to community development grew into an adult love of community service. As a young adult, I spent multiple years involved in full time community service through both Xavier University’s United Way Service Fellows program and National AIDS Fund AmeriCorps. During these times, I worked with young children and teens as an educator on literacy, sexual health, and HIV prevention.Helping others through communication was quickly becoming my passion.

Although active on the Internet since 1997, I first began working online in 2002 for Dell Computers. I was responsible for teaching people how to shop online, and it was a job I took very seriously.Upon graduation, I was hired by Microsoft, at the dawn of the Software as a Service (SaaS) and cloud computing boom. I completed three Microsoft certifications within a few months, vastly increasing my technical aptitude and sales skills.In 2010, I began leveraging the internet for projects that combined my journalism, customer service, and sales background. During that time, I completed writing projects for  a variety of internet marketing firms as well as established websites such as and Groupon.  I also worked part-time for as a virtual customer service agent.I’d built a career off of the internet, and was now ready to build my own business.I left Amazon in 2014 to build my business full time. A few months later, I founded Jenn Marie Writing & Marketing, LLC  with a team of four freelancers. Since then, we have scaled up and down to meet client demand for  content writing, blog posting, and social media management services.

Try now

Accelerate growth with live receptionists and AI. Get started risk-free for 14 days!

Accelerate growth with live chat agents and AI. Get started risk-free for 14 days!

GEt Started NOWGEt Started NOW

Contact our sales team today at (650) 727-6484 or schedule a call.

sign up for our newsletter

Thank you!
Your submission has been received.
Yikes! Something went wrong while submitting the form.