How AI Website Chat Can Transform Your Customer Experience
September 10, 2023
According to research, companies with a customer-centric approach garner as much as 60% more profit than organizations that don’t prioritize the customer experience. Of course, the ever-changing landscape of customer needs makes this quite the challenge for some companies. People who used to want real human interaction at every possible encounter are now demanding voice assistants, AI chatbots, and other self-service tools. This allows them to get what they need faster, easier, and with a personalized approach.