Blog: Chat

Chatbots qualify leads by asking predefined questions, capturing important contact information, and engaging in natural conversations.

Most of us use a voice assistant every day to create shopping lists or add calendar entries. However, these AI-powered tools can also be important to your customer experience. From providing fast, accurate support to delivering personal recommendations, voice assistants are becoming must-have tools for businesses of all shapes and sizes.

If you’ve been thinking about implementing AI into your business processes, chances are good you’ve considered both voicebots and chatbots. But what’s the difference between the two? The truth is that there is a clear winner here. In this post, we explain the difference between a voicebot and a chatbot and help you understand which is the right choice for your business.

Live chat has quickly become one of the most popular communication channels for your customers or clients. However, they often expect an immediate response. That can be tough to achieve, particularly if you’re a small business balancing other needs with handling chat messages. We have four important tips to help you respond faster and boost customer satisfaction.

Today, your customers expect a seamless experience from touchpoint to touchpoint. They also expect support when and where they need it. Live chat solutions can enable that, but how do you choose the right option? We discuss five key features to look for in any live chat solution you might be considering.

Conversational AI is a form of machine learning software that imitates human conversation to naturally answer and solve customer inquiries.

We say it all the time, and it bears repeating. When it comes to things like chatbots and improving your customer experience, you’re not reinventing the wheel. Plenty have come before you, and plenty will go after, all seeking the same answers and insights. Today, dozens of top brands nationwide are changing how businesses use social media and chatbots.

Voice bots are changing the way companies handle customer service. Today’s intelligent bots are designed to interact with customers and provide a more natural experience. They utilize machine learning to train themselves on how to simulate natural conversation, analyzing droves of data to deliver a contextually accurate, personalized response.

With the growing popularity of AI tools like ChatGPT, businesses are starting to take notice of how artificial intelligence can improve several aspects of their operations. Conversational AI has a promising future. Moreover, it’s already helping businesses make changes and process improvements. One big focus is the use of AI in the customer experience.