Receptionist service for law firms

Calls come in when you're in court, meeting with clients, or deep in case preparation. We capture leads, book consultations, collect retainer payments, and log case details instantly in your systems. With our AI-first answering service with human support as an extension of capabilities, potential clients never hit voicemail. Our human agents seamlessly step in when callers request to speak with someone directly or have sensitive legal situations that require detailed information collection and routing to the appropriate attorney or paralegal.

The AI Receptionist from Smith.ai greets every caller professionally and captures essential case information through structured intake questions. By collecting key details upfront — such as legal matter type, urgency level, jurisdiction, opposing parties for conflict checks, and timeline requirements — the system helps identify and prioritize qualified leads based on your practice areas and expertise.

Make better business decisions with real-time call data powered by AI, visualized in your Smith.ai dashboard. Every call summary is enriched with AI-generated metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. Track case patterns, referral sources, and client acquisition costs through historical tables and charts to predict firm growth, practice area demand, and ROI with superior accuracy through our AI-powered analytics.