Call analytics and call intelligence

While the AI Receptionist from Smith.ai handles calls for your business, the system captures key data on each caller, including the caller type (e.g., new lead, existing customer, spam), the time of the call, the priority, and the disposition. When you log in to your call dashboard, this data appears in easy-to-review bar charts, making it simple to see how your call volume and budget match your expectations.

Charts tell an important story of your call history, but with individual call summaries, you can know precisely what happened with each caller. See whether the call was handled by AI or escalated to human support, view key data points captured from the call, read the summary notes, listen to the audio recording, or view the full call transcript with a line-by-line breakdown of the entire call.

The pie chart in your call dashboard shows the most important actions that occurred on your calls. For example, if you've configured the AI Receptionist from Smith.ai to schedule a phone consultation every time it speaks with a new potential customer, you'll see the number of meetings booked for any given time period. This chart helps you understand if the actions taken on calls align with your expectations, which may be based on marketing campaigns you're running, call-handling instructions you've provided, and other factors.

The AI Receptionist from Smith.ai provides free spam-blocking for every business served. That means blocking 20 million known spammers and robocalls automatically, plus additional filtering tailored to your account based on your specific requests. But just how many calls does that amount to over time? In the same chart that shows your relevant calls (e.g., calls from leads and customers), you can also opt to see the spam, sales, and wrong-number calls filtered out for you — 100% free of charge. Be warned: The volume might shock you, with spam calls sometimes even exceeding your relevant call volume!