Call analytics and call intelligence

While our professional virtual receptionists are handling calls for your business, we're also capturing key data on the caller, including the caller type (e.g., new lead, existing client, spam), the time of the call, the priority, and the disposition. When you log in to your call dashboard, this data appears in easy-to-review bar charts, making it easy to see how your call volume and budget match your expectations.

Charts tell an important story of your call history, but with individual call summaries, you can know precisely what happened with each individual caller. See whether the call was inbound or outbound, view key data points captured from the call, read the receptionist's summary notes, listen to the audio recording, or view the full call transcript with a line-by-line breakdown of the entire call.

The pie chart in your call dashboard shows the most important actions that occurred on your calls. For example, if you've asked our receptionists to schedule a phone consultation every time we speak with a new potential client, you'll see the number of meetings booked for any given time period. This chart helps you understand if the actions taken on calls align with your expectations, which may be based on marketing campaigns you're running, call handling instructions you've provided to our agents, and other factors.

Smith.ai provides free spam-blocking for every business we serve. That means blocking 20 million known spammers and robocalls automatically, plus more we can block for just your account, based on your specific requests. But just how many calls does that amount to over time? In the same chart that shows your relevant calls (e.g., calls from leads and clients), you can also opt to see the spam, sales, and wrong-number calls we've eliminated for you 100% free of charge. Be warned: The volume might shock you, with spam calls sometimes even exceeding your relevant call volume!