Call analytics and call intelligence

Stay in the loop and make better business decisions with both real-time and historical call data — available in every Smith.ai client dashboard.

Who calls, and how often? Now you know.

While our professional virtual receptionists are handling calls for your business, we're also capturing key data on the caller, including the caller type (e.g., new lead, existing client, spam), the time of the call, the priority, and the disposition. When you log in to your call dashboard, this data appears in easy-to-review bar charts, making it easy to see how your call volume and budget match your expectations.

Access every call summary, including receptionist notes and metadata on the caller

Charts tell an important story of your call history, but with individual call summaries, you can know precisely what happened with each individual caller. See whether the call was inbound or outbound, view key data points captured from the call, read the receptionist's summary notes, listen to the audio recording, or view the full call transcript with a line-by-line breakdown of the entire call.

Answering services cost only about 20% of what an in-house staff costs despite better service.

Important actions, at a glance

The pie chart in your call dashboard shows the most important actions that occurred on your calls. For example, if you've asked our receptionists to schedule a phone consultation every time we speak with a new potential client, you'll see the number of meetings booked for any given time period. This chart helps you understand if the actions taken on calls align with your expectations, which may be based on marketing campaigns you're running, call handling instructions you've provided to our agents, and other factors.

Identify the spam calls that are clogging up your phone lines

Smith.ai provides free spam-blocking for every business we serve. That means blocking 20 million known spammers and robocalls automatically, plus more we can block for just your account, based on your specific requests. But just how many calls does that amount to over time? In the same chart that shows your relevant calls (e.g., calls from leads and clients), you can also opt to see the spam, sales, and wrong-number calls we've eliminated for you 100% free of charge. Be warned: The volume might shock you, with spam calls sometimes even exceeding your relevant call volume!

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“Smith.ai is our inbound sales team. Having a trained and personable voice transforms our ability to answer the phone and convert callers to clients.”
Jeremy Treister
CMIT Solutions - Chicago Downtown

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Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
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Frequently asked questions

The best virtual receptionist and chat services do much more than pick up phone calls, answer live chat inquiries, and take messages for you and your staff. At Smith.ai, we provide professional live agents who are capable of a wide range of services from call handling, to appointment scheduling, to lead intake, to website chat, and more. Whether you need a live person or staff on duty 24/7, during daytime hours, for overflow support only, or just after hours answering services (nights and weekends), here are the answers to the most common questions we receive about our 24/7 answering services, specifically.

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