How Smith.ai Works

High-touch and high-tech, Smith.ai delivers exceptional service with unparalleled efficiency through skilled professionals and AI.

Getting started

Easy as 1-2-3

Outsourcing to Smith.ai is simple. We already work with every phone system and website. And we use AI to help our live staff have natural conversations, so there's no script required.

RingCentral
Jive
Verizon
Google Voice
Nextiva
Dialpad
8x8
Phone.com
Vonage
and many more.
1

Customize your instructions

Tell us about your business, budget, and growth goals. We'll build a plan to suit.

2

Send your calls & chats to us

No IT support? No problem. Easily add us to any phone system or website.

3

Try risk-free for 14 days

Fully experience our phone & chat services based on your custom communication plan.

Get Started

No scripts, just a simple form

Quick and easy setup

Just answer a few questions to get set up. You don't need to come prepared with scripts, because we don't use them. We'll have conversations that follow a natural flow.

Focus on areas of greatest impact

Explain how we can help your business

Don't overthink your answers at first. As we get started we'll learn from our interactions with your clients. We'll actively collaborate with you from day one.

Flexible month-to-month plans

Choose a monthly plan & change anytime

There's no setup fee or annual commitment. It's easy to change your call handling instructions, add services like live website chat, or revise notifications with your dedicated account manager.

Experience our receptionists

Begin service risk-free

Get started experiencing our services and features risk-free with our 14-day money-back guarantee. If, in the first two weeks, we’re not a fit, we’ll give you a full refund (up to $1000).

Pay per relevant call

How our plans work

All of our plans include an allotment of "prepaid" calls. Overage is easy: Just pay for each call over your plan allotment, billed at the end of your 30-day cycle.

Forget about robocallers

No-hassle spam blocking

We proactively block spam for free, so you don't have to review bills for spam call refunds at the end of the month. We're looking out for you in the moment.

We'll call your leads & clients

We make outbound calls too

We'll help you convert leads to clients and keep existing clients happy. Send us a text or email and we'll call a client or follow-up with a new lead straight away.

integrations

Smith.ai integrates with your software

Calls, chats, appointments, and payments are automatically logged in your systems. We directly integrate with over 30 programs, including Salesforce, Hubspot, and Zapier.

OUR FEATURES AND SERVICES

Unified solutions to answer & act on every lead

Professionally answer your business calls, chats, texts, and social messages — we’ll help you do it all.

See all features

FAQs – How can we help you?

How does the money-back guarantee work?

You sign up for a plan, we onboard you, generate a number, and start sending your calls to our receptionists.

To receive your money back, simply send us an email within 14 days at support@smith.ai with the subject line “Money-Back Request.”

You’ll get a full refund of your plan and any add-on services, regardless of how many calls or chats you have used, up to $1,000. Note: Any calls or chats over your plan quota (“overage”) are not included in the money-back guarantee.

What if I don't need 24-7 answering?

No problem. Just tell us what hours you want us to answer, and calls outside your set answering hours can go to a number you choose, or to voicemail. Or, if you're using something fancy like RingCentral, you can set up your forwarding to only forward during those hours.

The great thing about per-call pricing is that it doesn't matter if we answer calls for you 24/7 or 2 hours a day— the pricing is the same.

I have staff. Will they each need separate accounts?

No, your employees don't need their own accounts. We can transfer calls to their individual lines (such as real estate agents in a firm or IT consultants in the field). We offer up to two routing numbers in the Basic plan, five in the Pro plan, and additional transfer destinations for $15/month.

How will receptionists handle my calls?

We customize call handling according to your business and the type of caller. After a personalized greeting, we can screen leads using your questions, take messages, book appointments on your calendar, or transfer calls to your line.

Do I need to build a script?

Nope. We’ll simply ask you a few questions about your business and how you would like your calls to be answered. Our receptionists will handle all your calls in an unscripted, natural manner.

Can I change my plan?

Yes, at any time. We make it easy. If you would like to change your plan, just email support@smith.ai. Your new plan will start on the billing date for the next month.

Trusted by businesses &
the agencies that support them

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"Smith.ai is just excellent. My go-to receptionist team that I use and recommend to other law firms... and business owners generally!! They go above and beyond to cater their receptionist and live chat services to the specific needs of my business."
Joey Vitale headshot
Joey Vitale
Indie Law
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Smith.ai was stellar. They listened to me and tailored my reception service to my specific needs. They were also very good about helping me stay within my budget.
Shamia Cottrell
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My only regret about hiring Smith.ai is that I didn't make the decision sooner. They've been instrumental in helping my team operate virtually during shelter-in-place orders amid the coronavirus pandemic.
Littleton Legal PLLC
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I love Smith.ai! This has been a really convenient service and enabled me to focus on my work more and screen customers more effectively.
Jennifer Fabian-Verzosa

Affordable monthly plans for every budget

Take the Faster Path to Growth.
Hire Smith.ai Today.

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