Outsourcing to Smith.ai is simple. We already work with every phone system and website. And we use AI to help our live staff have natural conversations, so there's no script required.
Tell us about your business, budget, and growth goals. We'll build a plan to suit.
No IT support? No problem. Easily add us to any phone system or website.
Fully experience our phone & chat services based on your custom communication plan.
Just answer a few questions to get set up. You don't need to come prepared with scripts, because we don't use them. We'll have conversations that follow a natural flow.
Don't overthink your answers at first. As we get started we'll learn from our interactions with your clients. We'll actively collaborate with you from day one.
There's no setup fee or annual commitment. It's easy to change your call handling instructions, add services like live website chat, or revise notifications with your dedicated account manager.
Get started experiencing our services and features risk-free with our 14-day money-back guarantee. If, in the first two weeks, we’re not a fit, we’ll give you a full refund (up to $1000).
All of our plans include an allotment of "prepaid" calls. Overage is easy: Just pay for each call over your plan allotment, billed at the end of your 30-day cycle.
We proactively block spam for free, so you don't have to review bills for spam call refunds at the end of the month. We're looking out for you in the moment.
We'll help you convert leads to clients and keep existing clients happy. Send us a text or email and we'll call a client or follow-up with a new lead straight away.
Calls, chats, appointments, and payments are automatically logged in your systems. We directly integrate with over 30 programs, including Salesforce, Hubspot, and Zapier.
Professionally answer your business calls, chats, texts, and social messages — we’ll help you do it all.
You sign up for a plan, we onboard you, generate a number, and start sending your calls to our receptionists.
To receive your money back, simply send us an email within 14 days at firstname.lastname@example.org with the subject line “Money-Back Request.”
You’ll get a full refund of your plan and any add-on services, regardless of how many calls or chats you have used, up to $1,000. Note: Any calls or chats over your plan quota (“overage”) are not included in the money-back guarantee.
No problem. Just tell us what hours you want us to answer, and calls outside your set answering hours can go to a number you choose, or to voicemail. Or, if you're using something fancy like RingCentral, you can set up your forwarding to only forward during those hours.
The great thing about per-call pricing is that it doesn't matter if we answer calls for you 24/7 or 2 hours a day— the pricing is the same.
No, your employees don't need their own accounts. We can transfer calls to their individual lines (such as real estate agents in a firm or IT consultants in the field). We offer up to two routing numbers in the Basic plan, five in the Pro plan, and additional transfer destinations for $15/month.
We customize call handling according to your business and the type of caller. After a personalized greeting, we can screen leads using your questions, take messages, book appointments on your calendar, or transfer calls to your line.
Nope. We’ll simply ask you a few questions about your business and how you would like your calls to be answered. Our receptionists will handle all your calls in an unscripted, natural manner.
Yes, at any time. We make it easy. If you would like to change your plan, just email email@example.com. Your new plan will start on the billing date for the next month.