How Smith.ai Works

High-touch and high-tech, Smith.ai delivers exceptional service with unparalleled efficiency through skilled professionals and AI.
Getting started

Easy as 1-2-3

Outsourcing to Smith.ai is simple. We already work with every phone system and website. And we use AI to help our live staff have natural conversations, so there's no script required.

  • RingCentral
  • Jive
  • Verizon
  • Google Voice
  • Grasshopper
  • Dialpad
  • 8x8
  • Phone.com
  • Vonage
  • and many more.
Complete a new client form

Tell us about your business, and we'll build a custom communication plan.

Get a 20-call/20-chat free trial

Fully experience our phone & chat services. No credit card required.

Pick a monthly plan

We'll recommend a plan based on your trial usage and needs.

No scripts, just a simple form

Quick and easy setup

Just answer a few questions to get set up. You don't need to come prepared with scripts, because we don't use them. We'll have conversations that follow a natural flow.

Focus on areas of greatest impact

Explain how we can help your business

Don't overthink your answers at first. As we get started we'll learn from our interactions with your clients. We'll actively collaborate with you during your trial.

Experience our receptionists for free

Begin a fully featured trial

A free trial gets you access to our full services and features, not a "lite" version. We'll screen leads and schedule appointments, just as we do every day for our current clients.

Flexible month-to-month plans

Start a monthly plan & change anytime

There's no setup fee or annual commitment. It's easy to change your call handling instructions, add services like live website chat, or revise notifications with your dedicated account manager.

Pay per relevant call

How our plans work

All of our plans include an allotment of "prepaid" calls. Overage is easy: Just pay for each call over your plan allotment, billed at the end of your 30-day cycle.

Forget about robocallers

No-hassle spam blocking

We proactively block spam for free, so you don't have to review bills for spam call refunds at the end of the month. We're looking out for you in the moment.

We'll call your leads & clients

We make outbound calls too

We'll help you convert leads to clients and keep existing clients happy. Send us a text or email and we'll call a client or follow-up with a new lead straight away.

integrations

Smith.ai integrates with your software

Calls, chats, appointments, and payments are automatically logged in your systems. We directly integrate with over 30 programs, including Salesforce, Hubspot, and Zapier.

OUR FEATURES AND SERVICES

Unified solutions to answer & act on every lead

Professionally answer your business calls, chats, texts, and social messages — we’ll help you do it all.

FAQs – How can we help you?

How does a free trial work?

You sign up, we onboard you, generate a phone number, and start sending your calls to our receptionists.

At the end of 14 days, or 20 calls — whichever comes first — we’ll recommend a plan based on how many calls you had during the trial and you can sign up to continue having your calls answered. No credit card info is required for the free trial.

What if I don't need 24-7 answering?

No problem. Just tell us what hours you want us to answer, and calls outside your set answering hours can go to a number you choose, or to voicemail. Or, if you're using something fancy like RingCentral, you can set up your forwarding to only forward during those hours.

The great thing about per-call pricing is that it doesn't matter if we answer calls for you 24/7 or 2 hours a day— the pricing is the same.


I have staff. Will they each need separate accounts?

No, your employees don't need their own accounts. We can transfer calls to their individual lines (such as real estate agents in a firm or IT consultants in the field). We offer up to two routing numbers in the Basic plan, five in the Pro plan, and additional transfer destinations for $15/month.

How will receptionists handle my calls?

We customize call handling according to your business and the type of caller. After a personalized greeting, we can screen leads using your questions, take messages, book appointments on your calendar, or transfer calls to your line.

Do I need to build a script?

Nope. We’ll simply ask you a few questions about your business and how you would like your calls to be answered. Our receptionists will handle all your calls in an unscripted, natural manner.

Can I change my plan?

Yes, at any time. We make it easy. If you’re on the trial, the plan starts after your trial ends and billing starts for the next month. If you would like to change your plan, just email support@smith.ai.

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