Blog

Curious about the types of business communication? We explain upward, downward, lateral, and external communication so you know how to adapt in every scenario.

Today’s customers have high expectations for brands, and they demand a positive experience throughout the entire buyer’s journey. These positive experiences are crucial for the success of your business because happy customers are likely to become loyal customers, and loyal customers boost revenue. Check out these 75 must-know customer experience statistics so you can boost both business revenue and customer satisfaction.

Explore the importance of an email follow-up after a phone call, as well as tips and templates to help you craft compelling messages that will keep you top of mind.

Zapier offers a premium integration with Google Ads, allowing you to connect instantly with more than 3,000 apps so that you can automate tasks and channel your team’s productivity powerhouse. What is Zapier, you ask? For those who aren’t yet familiar, Zapier is an amazing task automation tool. Its entire purpose is to automate other apps and integrate your AI-capable tasks to free up your time and streamline your productivity.

AI answering service is an artificial intelligent system humans can talk to on the phone. Our AI Voice Assistant can handle your business calls.

Our 15 best practices for using AI in lead generation include automating tasks, conducting market research, and ranking leads to promote business growth.

Chatbots qualify leads by asking predefined questions, capturing important contact information, and engaging in natural conversations.

Customer experience automation (CXA) allows businesses to automate aspects of the customer journey to improve and streamline interactions.

Generating referrals is a powerful way to grow your business. We delve into a variety of strategies to increase referrals, from nurturing strong customer relationships to leveraging networking, creating referral incentive programs, and using social media. These tactics, when implemented, not only enhance your business’s credibility but also expand your client base and drive growth.