Blog

The Do's and Don’t's of Recording Calls For Your Business

Call recording can be a great tool for small businesses hoping to improve internal operations, quickly train new staff, and protect themselves from potential legal issues, but how should a business go about using call recording and what common mistakes should businesses avoid making? Kelsey Johnson, Product Marketing Manager at Smith.ai, tackles the do's and don't's of call recording to help small business owners like yours use it wisely.

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Master Class: Smith.ai, TextExpander & GlobalMac IT Share Advice for Better Lead Capturing and Customer Service with Outsourcing and Automation

Maddy Martin of Smith.ai, Tom Lambotte of GlobalMac It, and Stacy Carlson of TextExpander discuss in their webinar how outsourcing and automating tasks can save businesses loads of time that can directly lead to more productivity, better lead generation, and unlimited growth.

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The Best B2B #BlackFriday 2020 Deals for Small Businesses

Already on the look out for Black Friday deals? Well, you're in luck! We've made a comprehensive list of the best Black Friday sales for small businesses just like yours so you can take advatage of the hottest deals of the season before they're all gone.

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Smith.ai Wins LegalTech Breakthrough's Chatbot Solution of the Year for 2020!

Smith.ai has been recognized by LegalTech Breakthrough as the 2020 Chatbot Solution of the Year for our impeccable chatbot service.

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How to Deal with Difficult or Rude Clients Professionally: Tips for Small Businesses

Bad clients are inevitably. Every business has to deal with them. Learning how to deal with them effectively and appropriately can save you a lot of trouble down the road. Take the advice given by Maddy Martin, Head of Growth and Education at Smith.ai, to ensure that your business, your staff, and your future clients are well protected from disruptive, annoying, and rude clients.

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Get 50% Off During Smith.ai's Biggest Sale Ever — Ends Nov. 30

Huge savings is coming you way this holiday season. Take advantage of our special Black Friday offer now and enjoy half off of call answering, web chat, or both!

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How Small Businesses Can Use Instagram Scheduling To Be More Productive

Posting on Instagram is vital for many businesses looking to gain online visibility, engagement, and, most importantly, new leads. But if you're struggling to keep up with posting to stay relevant, don't worry – Chris Makara, founder of Bulkly, can help you save time, remain productive, and still promote your business on all of your favorite platform as frequently as you want. Say hello to your saving grace: social media scheduling.

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2020 Voice Services Snapshot, Part 2: Call Tracking and Analytics

The second part of our three-part series on voice services, we dive into call tracking and analytics. Our marketing experts give you insight into the importance, uses, and ideal practices within call tracking and analytics and the results from our survey showcases how businesses are handling call tracking as well as the various platforms they prefer.

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Understanding How Digital Marketing Sales Funnels Work

You may have heard or read about digital marketing sales funnels, but you may not understand how they work and why they might be useful for your business. To help you grasp what digital marketing sales funnels are and why they're valuable, Chad Faith, Director of Content at SmartSites, offers a full analysis so that you and your business can start putting it into practice and reaping the benefits today!

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What Is “Time To Reply” and Why Does It Matter?

The sale always goes to the business that responds first so to make sure your business responds quickly and efficiently to each and every lead, Barry Blassoples, Head of Sales and Success at TimetoReply, gives you some tips for how to measure and improve your business's response rate, or "time to reply". Sales opportunities will never be missed again.

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