Blog

Curious about the types of business communication? We explain upward, downward, lateral, and external communication so you know how to adapt in every scenario.

Today’s customers have high expectations for brands, and they demand a positive experience throughout the entire buyer’s journey. These positive experiences are crucial for the success of your business because happy customers are likely to become loyal customers, and loyal customers boost revenue. Check out these 75 must-know customer experience statistics so you can boost both business revenue and customer satisfaction.

Explore the importance of an email follow-up after a phone call, as well as tips and templates to help you craft compelling messages that will keep you top of mind.

Zapier offers a premium integration with Google Ads, allowing you to connect instantly with more than 3,000 apps so that you can automate tasks and channel your team’s productivity powerhouse. What is Zapier, you ask? For those who aren’t yet familiar, Zapier is an amazing task automation tool. Its entire purpose is to automate other apps and integrate your AI-capable tasks to free up your time and streamline your productivity.

AI answering service is an artificial intelligent system humans can talk to on the phone. Our AI Voice Assistant can handle your business calls.

Our 15 best practices for using AI in lead generation include automating tasks, conducting market research, and ranking leads to promote business growth.

Chatbots qualify leads by asking predefined questions, capturing important contact information, and engaging in natural conversations.

Smith.ai is hosting a contest for small business owners and operators to share their latest business improvements. Winners will receive cash prizes and Smith.ai account credits. To enter, submit a video, image, or written post about your improvement on social media with the hashtag #SmithBusinessBoost. The deadline is October 31, 2024.

Customer experience automation (CXA) allows businesses to automate aspects of the customer journey to improve and streamline interactions.