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24/7 AI RECEPTIONISTS
AI Receptionist service for mid-market companies
The AI Receptionist from Smith.ai becomes your mid-market company's partner, handling calls 24/7 with AI-first efficiency and human support. Filter leads, qualify prospects, and get intelligent analytics — so your sales team focuses on closing deals while the AI Receptionist manages your phone with professional human escalation for complex situations.
Focus your sales staff on top-quality leads
There's too much for a mid-market company to do, and you can't delegate the expert work. The AI Receptionist from Smith.ai becomes a part of your solo business operations, handling "the rest" with human support for escalations. Our AI-first system can screen calls, book appointments, and connect to your CRM for automatic updates.
We answer your inbound sales calls, 24/7
The AI Receptionist from Smith.ai plays a vital role in welcoming customers to your business and gives you the appearance of being a larger company. Our AI-first approach with human support ensures every caller receives professional, consistent service that reflects your brand.
We handle the entire "frontline" of your lead flow so you never need to worry about coverage. Our North America-based agents work alongside the AI Receptionist to provide enhanced service for situations that benefit from human connection and build trust to close deals.
The most advanced and customizable call handling solution available.
The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
- Custom AI configuration with prompts and instructions tailored specifically to your business needs and goals
- True 24/7 coverage with intelligent call routing and seamless human escalation when needed
- Complete call handling including complex scheduling, payment processing, and sensitive conversations
- Advanced CRM integration with 7,000+ business tools and custom workflow automation
- Dedicated onboarding support with platform specialists and account managers ensuring optimal setup
- North America-based receptionists to support callers when needed
- Professional representation that adapts to your brand voice and industry requirements
Looking for 100% human-powered coverage?
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That’s why Smith.ai also offers comprehensive Virtual Receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our Virtual Receptionist plans provide dedicated human agents trained specifically on your business and industry.
of consumers expect an immediate response to a sales inquiry
of lead generation budgets are wasted on leads who are never contacted
of customers who receive excellent service spend up to 14% more
Powerful call intelligence gives your business the lead
Make better business decisions with real-time call data, visualized in every Smith.ai dashboard. Every call summary includes actions completed, caller disposition, priority, call recording and transcription. See the big picture with historical analytics to predict business growth, costs, and ROI with superior accuracy.
Smith.ai is trusted by 4,000+ businesses
“We're so happy with Smith.ai. Their customer obsession matches how we strive to deliver for our window-treatment and awning customers.”
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TALK TO OUR TEAM of experts
Book a consultation
Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
- Custom AI prompts engineered for your industry, terminology, and workflows.
- Dedicated implementation team that ensures perfect setup from day one.
- Intelligent call handling with seamless human escalation.
- Native CRM integration with your existing tech stack.
END-TO-END INTEGRATIONS
We play well with your software
Seamlessly sync call data across 7,000+ integrations — updating your CRM, booking appointments, and triggering custom workflows automatically — so your team can focus on growth.
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Frequently asked questions
The best answering services for mid-market businesses do much more than pick up phone calls and take messages for executives, managers, and staff. At Smith.ai, we provide virtual receptionists capable of a wide range of services from call handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from owners and operators of mid-market businesses.
What specific business needs can Smith.ai AI Receptionist address for mid-market companies?
How does Smith.ai customize its AI Receptionist services to match the unique requirements of different businesses?
What are the key differences in cost and capabilities between Smith.ai AI Receptionist services and hiring an in-house receptionist?
How does Smith.ai ensure customer satisfaction through its AI Receptionist, and what role does human support play in this?
What are the potential benefits of using Smith.ai AI Receptionist for companies experiencing rapid growth or budget constraints?
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