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24/7 AI RECEPTIONISTS
Receptionist service for IT companies
The AI Receptionist from Smith.ai handles calls 24/7, qualifies support requests, books appointments, and provides intelligent call analytics — so you can focus on managing IT infrastructure.
IT support calls never stop coming.
Calls come in when you're deep in server maintenance or troubleshooting critical issues. We capture leads, schedule consultations, collect ticket details, and log information instantly in your systems. With our AI-first answering service with human support as an extension of capabilities, urgent support requests never hit voicemail.
Support clients' IT needs while AI handles the calls
The AI Receptionist from Smith.ai greets every caller professionally and captures essential support information through structured intake questions. By collecting key details upfront — such as issue type and severity, affected systems, user count impacted, error messages, and urgency level — the system helps identify and prioritize qualified leads based on your service offerings and SLA requirements. Our human agents seamlessly step in when callers request to speak with someone directly or have complex technical situations that require detailed information collection and routing to the appropriate technician or support tier.
The most advanced and customizable call handling solution available
The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
- Custom AI configuration with prompts and instructions tailored specifically to your business needs and goals
- True 24/7 coverage with intelligent call routing and seamless human escalation when needed
- Complete call handling including complex scheduling, payment processing, and sensitive conversations
- Advanced CRM integration with 7,000+ business tools and custom workflow automation
- Dedicated onboarding support with sales engineers and account managers ensuring optimal setup
- North America-based receptionists to support callers when needed
- Professional representation that adapts to your brand voice and industry requirements
Intelligent call analytics give your IT business the lead
Make better business decisions with real-time call data powered by AI, visualized in your Smith.ai dashboard. Every call summary is enriched with AI-generated metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. Track support patterns, common issues, and client needs through historical tables and charts to predict business growth, resource allocation, and ROI with superior accuracy through our AI-powered analytics.
of consumers expect an immediate response to a sales inquiry
of lead generation budgets are wasted on leads who are never contacted
of customers who receive excellent service spend up to 14% more
Looking for 100% human-powered coverage?
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That’s why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide dedicated human agents trained specifically on your business and industry.
Complete Human Coverage When You Need It
Smith.ai is trusted by 4,000+ businesses
“After the Woolsey fire I thought my business would close. But I am able to grow with Smith.ai chat and phone answering services.”
Read case study
TALK TO OUR TEAM OF EXPERTS
Book a consultation
Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
- Custom AI prompts engineered for your industry, terminology, and workflows
- Flexible call instructions that adapt to your unique business processes
- Intelligent call handling with seamless human escalation
- Personalized lead qualification matching your specific criteria
- Bilingual services configured to your customer base
- Native CRM integration with your existing tech stack
- Dedicated implementation team that ensures perfect setup from day one
While other AI services leave you to figure it out alone, our expert team works closely with you to craft custom AI behavior that sounds like your business, follows your procedures, and delivers results that match your goals.
END-TO-END INTEGRATIONS
We play well with your software
Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.
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View all integrations
END-TO-END INTEGRATIONS
We play well with your software
Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.
View all integrations
Frequently asked questions
The best IT and managed service answering services do much more than pick up phone calls and take messages for IT techs and administrators. At Smith.ai, we provide virtual receptionists capable of a wide range of services from calling handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from IT technicians, developers, and managed services consultants.
What specific advantages does the Smith.ai AI Receptionist offer over hiring an in-house receptionist team?
How do the AI Receptionist’s call intelligence and metadata features enhance business decision-making for IT firms?
What customization options are available for tailoring the AI answering service to specific business needs and industry requirements?
Can you explain how the AI Receptionist handles high-emotion or emergency situations with human escalation?
How does Smith.ai ensure seamless CRM integration across 7,000+ business tools for IT services firms?
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