24/7 VIRTUAL RECEPTIONISTS

Answering service for IT companies & MSPs

For faster ticket resolution, think Smith.ai's IT answering service. Our virtual receptionists answer calls & chats, 24/7, and even handle new client intake.
A male IT professional looks at a computer screen in a server room

Incoming calls are unpredictable

Calls come in, but you're not always available to answer them. We can capture and screen callers, book appointments, and log details instantly in your CRM and on your calendar.

Support your clients’ IT needs while we handle the calls

There’s too much to do. And you can't delegate managing IT infrastructure or end-user systems. Hand off answering calls, booking appointments, and taking payments to our receptionists.

We provide 360-degree coverage to manage both your inbound and outbound customer engagement.

Powerful call intelligence gives your business the lead

Make better business decisions with real-time call data, visualized in every Smith.ai client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.

Outreach calls and campaigns speed-up sales and support

Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made. Learn more.

82%
of consumers expect an immediate response to a sales inquiry
50%
of lead generation budgets are wasted on leads who are never contacted
79%
of marketing leads never convert into sales
67%
of customers who receive excellent service spend up to 14% more

Capture more leads with Live Chat & texts

Leads come to your website with questions. With Smith.ai 24/7 Live Chat, we respond in seconds to turn website visitors into clients. Plus, we answer texts, too.

Get the most out of Smith.ai

Outreach Campaigns
Where we reach, engage & qualify leads to build your book of business. 
More about Outreach Campaigns
Web Chat
The best channel for sales, service & support by utilizing bots, humans, or both.
More about Web Chat

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
“After the Woolsey fire I thought my business would close. But I am able to grow with Smith.ai chat and phone answering services.”
Sara Gepp
Close to the Earth IT Services

TALK TO OUR TEAM of experts

Book a consultation

Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
  • North America-based agents
  • Best-in-class AI technology
  • Live-staffed website chat
  • Bilingual services
  • Sales development & outreach
  • Rich call intelligence
Talk to us

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

end-to-end integrations

We play well with your legal software

All activities — from calls and chats to appointments and payments — logged in your firm's preferred software.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.