Convert Conversations to Clients

Virtual Receptionist solutions for phone calls, and Chat solutions for web, text, and Facebook.
Free trial included in all live-staffed plans.
starter
$
140
per
month
20 Calls
For solo + small teams,
where every lead matters.
  • 20 Calls
    LIVE agent
  • 1 transfer destination
  • FREE CRM Integration
  • FREE AI Chatbot
  • Live-staffed 24/7
$7 per conversation over 20
basic
$
300
per
month
50 Calls
For growing teams, where systems are needed.
  • 50 Calls
    LIVE agent
  • 2 transfer destinations
  • FREE CRM Integration
  • FREE AI Chatbot
  • Live-staffed 24/7
$6 per conversation over 50
pro
$
600
per
month
120 Calls
For mature organizations,
ready to scale efficiently.
  • 120 Calls
    LIVE agent
  • 5 transfer destinations
  • FREE CRM Integration
  • FREE AI Chatbot
  • Live-staffed 24/7
$5 per conversation over 120
custom
Contact Us
Up to You
Low volume or high, we can create a plan to suit your needs
  • Customized Call Volume
  • Custom transfer destinations
  • FREE CRM Integration
  • FREE AI Chatbot
  • Live-staffed 24/7
Price adjusted based on your needs

HIGH-VOLUME PRICING AVAILABLE

Let us know what you need
  • No Setup Fees
  • No Cancellation Fees
  • No Hidden Fees
  • No Charge for Spam
free
$
0
AI BOT ONLY
UNLIMITED CHATS
No hidden fees
  • 24/7 Lead Capture
  • Custom Lead Screening
  • 5 Smart Q&A + 1 Playbook
  • Desktop & Mobile
starter
$
140
per
month
ai + staffed live chat
20 Live Chats
$7/chat after 20
  • Live Agents 24/7
  • Chats, Texts + Facebook
  • Unlimited Q&A + Playbooks
  • Pay for Relevant Chats Only
basic
$
300
per
month
ai + staffed live chat
50 Live Chats
$6/chat after 50
  • Live Agents 24/7
  • Chats, Texts + Facebook
  • Unlimited Q&A + Playbooks
  • Pay for Relevant Chats Only
pro
$
600
per
month
ai + staffed live chat
120 Live Chats
$5/chat after 120
  • Live Agents 24/7
  • Chats, Texts + Facebook
  • Unlimited Q&A + Playbooks
  • Pay for Relevant Chats Only
live chat
Custom Pricing
Contact us to get a custom plan tailored to your high-volume, low-volume, or unique business needs. Our live agents accelerate growth for businesses of all sizes.
TALK TO US

Book a Free Consultation

Learn how Smith.ai can help your business. We’ll address your questions about Smith.ai phone receptionists, live chat, or both.

Call/text  (650) 727-6484

Email us:

features
free
$
0
/mo.
starter
$
140
/mo.
basic
$
300
/mo.
pro
$
600
/mo.

Chat Features & Add-Ons

essentials
Chat transcripts via email
Custom branding & colors
Greet site visitors
Mobile-optimized chat widget
AI BOT FEATURES
Smart Q&A
5
Unlimited
Unlimited
Unlimited
Qualification Playbooks
1
Unlimited
Unlimited
Unlimited
Spanish-English translation
ADD-ONS
Integrations
$0.50/Chat
Unlimited
Unlimited
Unlimited
Appointment booking
$20/mo.
$50/mo.
$120/mo.
Unlimited Smart Q&A
$50/mo.
Unlimited Playbooks
$50/mo.
SMS/Text Answering
Facebook Messenger
Expert services
Custom Programming
$50/mo.
Custom Programming Hours
$0.50/Chat
2
5
10
Additional Customization
$200/hr
$200/hr
$200/hr
$200/hr
support & setup
Website installation & Setup
$50/mo.
Email support
Phone support

HIGH-VOLUME PRICING AVAILABLE

Let us know what you need
  • No Setup Fees
  • No Cancellation Fees
  • No Hidden Fees
  • No Charge for Spam
TALK TO US

Book a Free Consultation

Learn how Smith.ai can help your business. We’ll address your questions about Smith.ai phone receptionists, live chat, or both.

Call/text  (650) 727-6484

Email us:

Call Add-ons

(Priced per-call, monthly)
CRM integrations (1st Free)
$0.50
All call details are sent to your CRM or Zapier.
We support Clio, Hubspot, Salesforce, and many more.
SMS/Slack notifications
$0.50
Receive a SMS/Slack message when a caller qualifies for a transfer.
You and your staff can accept or reject calls. +$0.25 for each additional 'ping' (e.g., try person B after person A)
Microsoft Teams notifications
$0.50
Receive a message in Teams when a caller qualifies for a transfer.
Accept or reject call transfers with one click in a Microsoft Teams channel. +$0.25 for each additional 'ping'
Text & email follow-up
$0.50
Based on your criteria, we'll send custom SMS and/or email to callers after the call.
Perfect for having your leads fill out web forms, submit documents, or even to just keep them warm & engaged.
Conflict checks
$0.50
Our receptionists can check new leads for conflicts of interest.
Our system securely checks for conflicts in your CRM or a Google Spreadsheet without making your contacts visible.
Accept collect calls
$0.50
We'll accept (and pay) the charges for any incoming collect call for you.
Attorneys who work with inmates often require this add-on.
Book appointments
$1.00
By scheduling meetings with leads and clients, we complete the workflow.
Other services take a message, leaving the follow-up work for you.
Accept payments
$1.00
From consultation deposits to past-due collections, we make sure you get paid.
We support LawPay, TrialPay, CPACharge, Square, PayPal, and more.
Third-party intake
$1.00
We'll input caller information and ask a few questions on a third-party form.
Up to one minute of additional questions — Reasonable Use Policy.
Complex call routing
$1.00
Set unique rules for each number, time of day, and extension.
Route calls based on schedules, availability, and holiday hours. Ring your team sequentially or “blast” everyone.
Extended intake
$1.50
Additional questions asked to further qualify clients & make life easier for you.
Up to two minutes of additional questions — Reasonable Use Policy.

Plan Add-ons

(monthly cost)
Business caller ID for outbound calls
$10.00
Your customers only ever see one phone number: Yours.
When we make callbacks or outbound calls on your behalf, the call recipient sees your business' number. Learn more.
Additional transfer destinations
$15.00
Add more lines for transfer destinations and routing
Add other people in your firm, external sales representatives, and more. We even support extensions.

Incidentals

(priced per-occurrence)
Smith.ai Operator
Custom
We'll coordinate and organize your conference calls.
Priced at $4 per participant per hour. Useful for calls with judges, VIPs, business partners, and more. Learn more.
virtual receptionists

A superior qualification, answering & intake service

Our live, North America-based virtual receptionists capture & qualify leads, book new clients, and build better relationships with your existing clients, 24/7. Pricing starts at just $140 per month.

live web chat

The fastest way for businesses to capture website leads 24/7

Smith.ai is known for superior virtual receptionist & intake services by phone. Now, we can also capture leads, screen potential clients, and book consultations on your website all day, every day.

Receptionist Services

24-7 Live Receptionists
Friendly, professional, live receptionists answer all your calls with a smile and keep your clients happy.
Customized Greetings
Your virtual receptionists will greet clients using a personalized greeting specified by you.
Familiar with Your Business
We’ll answer customer questions about hours, payment methods, services provided, and more.
Friendly Demeanor
Our virtual receptionists have years of experience answering phones and speak in clear American English.
Transfer Destinations
Receptionists can transfer a caller to you, even pre-qualifying which types of callers get through.
Multiple Live Transfer Numbers
Live call transfers to transfer destinations, you can have multiple phone numbers for multiple people.
Email Summary of Calls
Get a summarized message of each call sent immediately via email.
Callback on Client Calls
Receptionists promptly return any calls lost due to cell connection issues or incomplete voicemails.
Call Notifications via Text Message
We can instantly text you contact's name, phone number, and email (if collected) after every call.
Answering Texts to Your Number
When prospective clients text your Smith.ai phone number, receptionists will text back.
Daily Call Summary via Email
At 6:30 PM PT, you’ll receive a daily email summarizing each call you received on that day.
Call Disposition
Receptionists mark all calls with type and urgency. This metadata is passed to you in the call summaries.
Outbound Calls
Receptionists can make outbound calls on a one-time or recurring basis.
Recommended Businesses Referral
Receptionists can monetize your "bad leads" by referring them to someone on your custom list of businesses.
Appointment Reminders
Receptionists will call clients with upcoming appointments to reduce no-shows and cancellations.
Friendly Demeanor
Our virtual receptionists have years of experience answering phones and speak in clear American English.

Live Chat Services

Live Agents
Friendly, professional, live agents available to answer questions & qualify leads 24/7.
AI Technology
From language-translation to qualification playbooks, our proprietary live chat technology enables agents to assist your clients with exceptional care and unparalleled efficiency.
Custom Knowledge Base & Q&A
Build a knowledge base that makes accessing answers to common questions easy for our live receptionists or your full-time chatbot.
SMS Text Answering
Our live agents can answer text messages sent to your business, following your custom instructions to capture, screen, and schedule new leads.
Facebook Messenger
Our live agents can answer Facebook messages for your business, following your custom instructions for handling new leads and current clients.
Proactive Chat
Your chat widget can prompts the web visitor to engage in a conversation immediately, or after 15, 30, or 60 seconds.
Mobile Notifications
Get notified on your phone via text message (SMS) every time a new chat occurs. You'll know when new leads come in.
Real-Time Translation
We leverage Neural Network AI to instantly translate chats from Spanish-speaking web visitors if they connect with one of our English-speaking receptionists.
Custom Branding & Colors
Choose how your chat widget looks on your website so it matches your overall design and branding.
Custom Placement
Choose where your chat widget is displayed — sitewide or on specific-pages.
Customized Greetings
Your live chat will greet clients using a personalized greeting specified by you.
Familiar with Your Business
We’ll answer customer questions about hours, payment methods, services provided, and more.
Mobile-Optimized
Our chat widget works on every device and browser — computer, tablet, or phone.

FAQs – How can we help you?

How does a free trial work?

You sign up, we onboard you, generate a phone number, and start sending your calls to our receptionists.

At the end of 14 days, or 20 calls — whichever comes first — we’ll recommend a plan based on how many calls you had during the trial and you can sign up to continue having your calls answered. No credit card info is required for the free trial.

Do I have to sign a contract?

Smith is a pay-as-you-go service.

This means there aren’t any long term contracts. You pay for the receptionist service each month. If you ever cancel, we bill for and through the end of the current monthly billing cycle, and then you’re done. And we will miss you.

Can I change my plan?

Yes, at any time. We make it easy. If you’re on the trial, the plan starts after your trial ends and billing starts for the next month. If you would like to change your plan, just email support@smith.ai.

Do you count wrong numbers or spam towards my quota?

No, as long as the lines you forward to us pass Caller ID, you won’t be charged for spam or unsolicited sales calls.

Why do you bill by the call?

Billing per call saves you money, and there’s no mystery accounting involved. You’re trusting us to represent you. You wouldn’t rush a client off the phone and we don’t either.


How is this worth it?

Even our most expensive plan, the pro plan, is about $40,000 less than the yearly salary of an in-house receptionist, and we still have capabilities they likely don’t. But if you’re not considering a receptionist, you might not have considered the real cost of all your daily interruptions.

Give us a try and find out.


What if I don't need 24-7 answering?

No problem. Just tell us what hours you want us to answer, and calls outside your set answering hours can go to a number you choose, or to voicemail. Or, if you're using something fancy like RingCentral, you can set up your forwarding to only forward during those hours.

The great thing about per-call pricing is that it doesn't matter if we answer calls for you 24/7 or 2 hours a day— the pricing is the same.


I have staff. Will they each need separate accounts?

No, your employees don't need their own accounts. We can transfer calls to their individual lines (such as real estate agents in a firm or IT consultants in the field). We offer up to two routing numbers in the Basic plan, five in the Pro plan, and additional transfer destinations for $15/month.

Do you offer discounted plans?

Yes, we care about our community. We offer significantly discounted plans for businesses affected by COVID-19 and other natural disasters. For more information, please contact us.


Trusted by businesses &
the agencies that support them