Smith.ai is a valuable resource during our transition to a hybrid workforce. Their receptionists help us improve our workflow and gain back our time to focus on caring for our patients.
Dr. Claire-Marie BenderColorado Snoring and Sleep Apnea Center
The unique thing about Smith.ai is I don’t think of it as an answering service. It’s a receptionist service. With Smith.ai answering, my clients have confidence that they’re reached an office that can actually help them.
At Smith.ai we want our receptionists and chat services to provide real value for your business and truly take work off your plate. And we want you to be able to fully experience what it's like to have us on the front lines, risk free. That's why we offer a 30-day money-back guarantee to all new clients. We get it. Things happen. If you decide Smith.ai isn't for you in the first two weeks, we'll refund your initial plan — no strings attached.
You sign up for a plan, we onboard you, generate a number, and start sending your calls to our receptionists. To receive your money back, simply send us an email within 30 days at support@smith.ai. You'll get a full refund of your plan and any add-on services, regardless of how many calls or chats you have used, up to $1,000. Note: Any calls or chats over your plan quota ("overage") are not included in the money-back guarantee.
Smith is a month-to-month service. This means there aren't any long term contracts. You pay for the receptionist service each month. If you ever cancel, we bill for and through the end of the current monthly billing cycle, and then you're done. And we will miss you.
Yes, at any time. We make it easy. If you would like to change your plan, just email support@smith.ai. We'll start billing for your new plan the next month.
No, as long as the lines you forward to us pass Caller ID, you won't be charged for spam or unsolicited sales calls.
Versus by minute? Billing per client call saves you money, and there's no mystery accounting involved. You're trusting us to represent you. You wouldn't rush a client off the phone and we don't either.
Even our most expensive plan, the pro plan, is about $33,000 less than the yearly salary of an in-house receptionist, and we still have capabilities they likely don't. But if you're not considering a receptionist, you might not have considered the real cost of all your daily interruptions. Give us a try and find out.
No problem. Just tell us what hours you want us to answer, and calls outside your set answering hours can go to a number you choose, or to voicemail. Or, if you're using something fancy like RingCentral, you can set up your forwarding to only forward during those hours. The great thing about per-call pricing is that it doesn't matter if we answer calls for you 24/7 or 2 hours a day — the pricing is the same.
Nope! Smith.ai is a great service as a virtual front desk for small businesses with multiple employees. For individual routing (such as real estate agents in a firm or IT consultants in the field), we offer up to two routing numbers in the Basic plan, ten in the Pro plan, and additional transfer destinations for $15/month.
Yes! We offer a 10% discount for subscribing for 12 months.
Your Virtual Front Desk
Professional call answering by real people—trained in your field, fluent in your workflows, available 24/7.
All plans include a 30-day money-back guarantee, plus:
Lead screening, qualification & intake
Live-staffed with expert agents 24/7
Rich business insights in your dashboard
No setup fees
No overseas agents
No hidden fees
No charge for spam
Additional functionality
Included
CRM integrations — First free
Call details are sent automatically to your CRM or Zapier. We support HubSpot, Salesforce, Clio, and many more ($0.50/call per additional CRM).
Lead qualification — Free
We’ll capture and qualify your leads based on your custom criteria. We’ll make sure a potential lead is a good fit for your services, location, and prices.
New client intake — Free
We’ll ask business-specific intake questions to your qualified leads. 5 short-answer questions (e.g., case number, traffic ticket number, address for real estate).
Dedicated phone number — Free
A dedicated local or toll-free number is given to you, and only you. You’ll have a dedicated number to use for calls. Or port your business number at no charge.
Live-staffed 24/7 — Free
Never miss an opportunity with around-the-clock live call answering. Calls at 2 pm and 2 am cost the same. Don’t pay extra for 24/7 service.
Per call
Book appointments — $1.50
We’ll schedule meetings directly on your calendar. We support Calendly, Acuity, Appointy, Harmonizely, and many more.
SMS/Slack notifications — $0.50
Receive a SMS/Slack message when a caller qualifies for a transfer. Accept or reject call transfers. +$0.25 for each additional 'ping' (e.g., try person B after person A).
Microsoft Teams notifications — $0.50
Get a message in Teams when a caller qualifies for a transfer. Accept or reject call transfers. +$0.25 for each additional 'ping' (e.g., try person B after A).
Text & email follow-up — $0.50
Based on your criteria, we’ll send a follow-up message after the call. Perfect for having your leads fill out web forms, submit documents, or keep them engaged.
Conflict checks — $0.50
Our receptionists can check new leads for conflicts of interest. Our system securely checks for conflicts in your CRM while protecting your data.
Call recording & transcription — $0.25
We’ll automatically record and transcribe all calls. Includes access to call recordings and searchable transcripts. Learn more.
Dedicated Spanish line — $1.00
Every call answered in Spanish by a fluent Spanish-speaking agent. Have all incoming calls routed to a fully bilingual receptionist — fluent in both English and Spanish.
Accept collect calls — $0.50
We’ll accept (and pay) the charges for any incoming collect calls. Attorneys who work with inmates often require this helpful add-on feature.
Accept payments — $1.00
From deposits to invoices, we make sure you get paid. We support Square, PayPal, LawPay, TrialPay, CPACharge, and more.
Third-party intake — $1.00
We’ll input caller information and ask questions on a third-party form. Up to one minute of additional questions. Read our Reasonable Use Policy.
Complex call routing — $1.50
Set unique rules for each number, time of day, and extension. Route calls based on schedules or availability. Ring your team sequentially or alert everyone.
Custom calendaring — $1.00
We can book meetings with complex rules, like checking multiple calendars. For more complex scheduling workflows. Read our Reasonable Use Policy.
Extended intake — $1.50
Ask six additional questions to further qualify and organize leads. Define the lead details you want to collect. Read our Reasonable Use Policy.
Custom extended intake — $0.25
Add more questions beyond extended intake, as needed. Priced per question. Unlimited questions can be asked. Read our Reasonable Use Policy.
Per month
Business caller ID for outbound — $10.00
Your customers only ever see one phone number: Yours. When we make outbound calls, the call recipient sees your business phone number. Learn more.
Additional transfer destinations — $15.00
Add lines or extensions for transfer destinations and routing. Purchase as many additional transfer destinations as you need.
Inbound call tracking numbers — $5.00
Get the most out of your marketing campaigns with tracking numbers. Purchase as many additional tracking numbers as you need for $5 per number per month.
A trusted partner
Smith.ai is trusted by 5,000+ businesses.
“We’re so happy with Smith.ai. Their customer obsession matches how we strive to deliver for our window-treatment and awning customers.” — Thomas Aquilino, Breslow Home Design Center. Read case study.
“We are very happy with it. Your receptionists are the best we’ve used so far. They go above and beyond any other service we’ve used up to this point!” — Brandon Lochridge, Armor Electric. Read case study.
“Smith.ai is a valuable resource during our transition to a hybrid workforce. Their receptionists help us improve our workflow and gain back our time to focus on caring for our patients.” — Dr. Claire-Marie Bender, Colorado Snoring and Sleep Apnea Center. Read case study.
Frequently asked questions
How does the money-back guarantee work?
At Smith.ai we want our receptionists and chat services to provide real value for your business and truly take work off your plate. And we want you to be able to fully experience what it's like to have us on the front lines, risk free. That's why we offer a 30-day money-back guarantee to all new clients. We get it. Things happen. If you decide Smith.ai isn't for you in the first two weeks, we'll refund your initial plan — no strings attached.
You sign up for a plan, we onboard you, generate a number, and start sending your calls to our receptionists. To receive your money back, simply send us an email within 30 days at support@smith.ai. You'll get a full refund of your plan and any add-on services, regardless of how many calls or chats you have used, up to $1,000. Note: Any calls or chats over your plan quota ("overage") are not included in the money-back guarantee.
Do I have to sign a contract?
Smith is a month-to-month service. This means there aren't any long term contracts. You pay for the receptionist service each month. If you ever cancel, we bill for and through the end of the current monthly billing cycle, and then you're done. And we will miss you.
Can I change my plan?
Yes, at any time. We make it easy. If you would like to change your plan, just email support@smith.ai. We'll start billing for your new plan the next month.
Do you count wrong numbers or spam towards my quota?
No, as long as the lines you forward to us pass Caller ID, you won't be charged for spam or unsolicited sales calls.
Why do you bill by the call?
Versus by minute? Billing per client call saves you money, and there's no mystery accounting involved. You're trusting us to represent you. You wouldn't rush a client off the phone and we don't either.
How is this worth it?
Even our most expensive plan, the pro plan, is about $33,000 less than the yearly salary of an in-house receptionist, and we still have capabilities they likely don't. But if you're not considering a receptionist, you might not have considered the real cost of all your daily interruptions. Give us a try and find out.
What if I don't need 24/7 answering?
No problem. Just tell us what hours you want us to answer, and calls outside your set answering hours can go to a number you choose, or to voicemail. Or, if you're using something fancy like RingCentral, you can set up your forwarding to only forward during those hours. The great thing about per-call pricing is that it doesn't matter if we answer calls for you 24/7 or 2 hours a day — the pricing is the same.
I have staff. Will they each need separate accounts?
Nope! Smith.ai is a great service as a virtual front desk for small businesses with multiple employees. For individual routing (such as real estate agents in a firm or IT consultants in the field), we offer up to two routing numbers in the Basic plan, ten in the Pro plan, and additional transfer destinations for $15/month.
Do you offer discounted plans?
Yes! We offer a 10% discount for subscribing for 12 months.
