Home design center moves to 24/7 phone coverage

Virtual receptionist service improves customer satisfaction
Thomas Aquilino
Breslow Home Design Center

Home improvement remains an essential service for home owners looking to maintain and upgrade their residences. But, what does a 100-year-old company do during busy periods and after-hours when hiring a full-time receptionist (or two or three) is far too costly? They hire Smith.ai's virtual receptionists for outrageously good customer service from friendly, professional agents. Smith.ai's receptionists can record customers' contact information, order details, priority level, and more, send that information into an email, and then create and triage new client "tickets" in your CRM or ticketing system for your in-house team to handle. When phone calls are handled prompty, accurately, and efficiently, it's easier to manage business growth gracefully, without sacrificing your dedication to customer service.

Breslow Home Design Center

Chester, New Jersey
The problem
Home services business struggles handling overlow and after-hours calls
Our solution
24/7 coverage to ensure no call goes unanswered

Based in Chester, New Jersey, Breslow Home Design Center has been providing outstanding customer service for window-treatment and awning customers for nearly 100 years — but during the busiest times of the day, they were having trouble answering all of their phone calls in real time. They needed a solution that combined live customer service agents with a hands-on feel that matched their brand experience. They turned to Smith.ai to deliver excellent customer experience as a seamless extension of their in-house team.

Smith.ai receptionists answer calls 24/7 with incredible attention to detail, take complete messages, and escalate high-priority service tickets. The virtual receptionists collect all important customer information including email, phone, order details, and more, and forward the information in a detailed email to Breslow's support queue. This is all done at a fraction of the cost of a full-time in-house employee. Not to mention, there's no such thing as a busy signal — the team of virtual receptionists can handle simultaneous calls. Smith.ai provides excellent quality receptionists and Breslow gets even more incredible customer service, no matter the call volume!

“We're so happy with Smith.ai. Their customer obsession matches how we strive to deliver for our window-treatment and awning customers.”

Window treatments and awnings can be a significant investment for homeowners and business customers. That's why Breslow's 100 years of experience as a 3rd-generation family-owned business makes a big difference for customers in New Jersey and New York City. They're industry experts, and strive to give the best advice, saving customers time, money, and hassle.

When you call their office, you’ll speak to an actual person with many years of experience who will sift through your needs and budget to pinpoint the right solution. And now, when they're too busy to answer all of their calls, Smith.ai's virtual receptionists will provide a great experience for customers, gathering the required information, and then routing the inquiry to the ideal employee for a prompt reply.

Smith.ai is a superior 24/7 call answering service for small businesses and individuals. Our virtual receptionists help you build better relationships with new and existing customers. We will help save you money and time, give your clients the personalized attention they deserve (don’t we all prefer to talk to a human!), and find more qualified leads (bye-bye spam calls!).

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