LIVE RECEPTIONISTS AND TRANFERS

AI Receptionists and Intelligent Call Transfers

Choose when, how, and to whom callers should be transferred with intelligent AI call handling and professional human enhancement when needed.

24/7 AI receptionists with seamless transfer capabilities

The AI Receptionist from Smith.ai answers your calls and gathers relevant information from leads and clients using intelligent call handling with human oversight. The system follows your customized instructions about whether to transfer a call, ensuring every interaction receives appropriate attention.

Warm hand-offs ensure transfer success

With your qualified caller on hold, our professional agents connect with you to verify availability for the transfer. Your callers will never hit voicemail because our AI-enhanced system confirms you're ready to take the call.

Over 71 % of clients will end a business relationship due to poor phone etiquette.

Unlimited transfer lines for every business size

Our AI Receptionist plans include one and five transfer destinations at no extra charge (depending on the plan). If you need more, you can add them for $15/line. There's no limit, so we can intelligently route all your calls.

Transfer request alerts via SMS, Slack & Microsoft Teams

Don't want to be bothered with a phone call when a caller qualifies for a transfer? Request transfers by text message, Slack, or Microsoft Teams, and you can notify us whether you're available through our intelligent routing system.

Complete Human Coverage When You Need It

Prefer 100% live agents? We've got you covered.

While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That's why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.

Our virtual receptionist plans provide:

  • Dedicated human agents trained specifically on your business and industry.
  • True 24/7 coverage with live professionals, never voicemail or automated systems.
  • Complete call handling including complex scheduling, detailed note-taking, and sensitive conversations.
  • Seamless CRM integration with the same advanced features as our AI plans.
  • Custom call instructions tailored to your exact preferences and procedures.
  • Professional representation that sounds like an extension of your in-house team.

Detailed call intelligence gives you the upper hand

Access to valuable lead information can be a game-changer for your sales team. With the AI Receptionist from Smith.ai offering you access to real-time call data, detailed AI-generated call summaries, and more, your team will be equipped with all the information they need to turn a lead into a client. And with our call recording & transcription, your team has access to the entirety of the conversation so they can get the full picture.

Smith.ai is trusted by 4,000+ businesses

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“I would not change a thing. Smith.ai always provides great service to our show.”
Yolanda Nollie
The Radio & TV Entertainment AM/FM Podcast Show

TALK TO OUR TEAM OF EXPERTS

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Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.

  • Custom AI prompts engineered for your industry, terminology, and workflows
  • Flexible call instructions that adapt to your unique business processes
  • Intelligent call handling with seamless human escalation
  • Personalized lead qualification matching your specific criteria
  • Bilingual services configured to your customer base
  • Native CRM integration with your existing tech stack
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END-TO-END INTEGRATIONS

We play well with your software

Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.
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