Warm transfers

We transfer calls just like an in-house receptionist.

Choose when, how, and to whom callers should be transferred. Decide in the moment whether to accept or decline the call.

24/7 receptionists live-transfer callers

A friendly, professional receptionist answers your calls and gathers relevant information from leads and clients. Then, they follow your instructions about whether to transfer a call to you.

Warm hand-offs ensure transfer success

With your qualified caller on hold, the receptionist calls you to check that you’re available for the transfer. Your callers will never hit voicemail because you were away from your desk.

Over 71% of clients will end a business relationship due to poor phone etiquette.

Unlimited transfer lines for every business size

Our plans include one and five transfer destinations at no extra charge (depending on the plan). If you need more, you can add them for $15/line. There’s no limit, so we can route all your calls.

Transfer request alerts via SMS, Slack & Microsoft Teams

Don’t want to be bothered with a phone call when a caller qualifies for a transfer? Request transfers by text message, Slack, or Microsoft Teams, and you can notify us whether you’re available.

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Outreach Campaigns
Where we reach, engage & qualify leads to build your book of business. 
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Web Chat
The best channel for sales, service & support by utilizing bots, humans, or both.
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Detailed call intelligence gives you the upper hand

Access to valuable lead information can be a game-changer for your sales team. With Smith.ai offering you access to real-time call data, detailed call summaries, and more, your team will be equipped with all the information they need to turn a lead into a client. And with Smith.ai's call recording & transcription, your team has access to the entirety of the conversation, so they can get the full picture.

Trusted by 3,000+ businesses

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“I would not change a thing. Smith.ai always provides great service to our show.”
Yolanda Nollie
The Radio & TV Entertainment AM/FM Podcast Show

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Improved customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
  • North America-based agents
  • Best-in-class AI technology
  • Live-staffed website chat
  • Bilingual services
  • Sales development & outreach
  • Rich call intelligence
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END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
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