The AI Receptionist from Smith.ai answers your calls and gathers relevant information from leads and clients using intelligent call handling with human oversight. The system follows your customized instructions about whether to transfer a call, ensuring every interaction receives appropriate attention.
With your qualified caller on hold, our professional agents connect with you to verify availability for the transfer. Your callers will never hit voicemail because our AI-enhanced system confirms you're ready to take the call.
Our AI Receptionist plans include one and five transfer destinations at no extra charge (depending on the plan). If you need more, you can add them for $15/line. There's no limit, so we can intelligently route all your calls.
Don't want to be bothered with a phone call when a caller qualifies for a transfer? Request transfers by text message, Slack, or Microsoft Teams, and you can notify us whether you're available through our intelligent routing system.
Prefer 100% live agents? We've got you covered.
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That's why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide:
Access to valuable lead information can be a game-changer for your sales team. With the AI Receptionist from Smith.ai offering you access to real-time call data, detailed AI-generated call summaries, and more, your team will be equipped with all the information they need to turn a lead into a client. And with our call recording & transcription, your team has access to the entirety of the conversation so they can get the full picture.
Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
AI receptionists offer significant advantages over traditional call centers due to their ability to provide efficient, customizable, and cost-effective call handling solutions. One of the primary benefits is their 24/7 availability, which ensures that calls are managed at any time without the constraints of typical business hours. This round-the-clock service can increase client satisfaction and retention as it ensures no call goes unanswered.
Another key advantage is the ability of AI systems to intelligently screen and route calls, reducing the burden on staff and minimizing interruptions. This allows in-house teams to focus on their core responsibilities without the distraction of unsolicited or irrelevant calls. Furthermore, AI systems often come at a lower cost compared to staffing traditional call centers or employing full-time receptionists, providing businesses with a scalable solution that adapts to growth without incurring unnecessary expenditures. AI systems are also able to seamlessly integrate with existing business tools, offering features such as automated call logging and CRM updates, which further enhance business operations and client interaction efficiency.
Smith.ai ensures that transferred calls do not go to voicemail and are successfully connected by implementing a warm hand-off process. In this process, once the AI Receptionist identifies a caller as qualified for a transfer, the system places the caller on hold. During this time, a professional agent reaches out to you to check your availability before transferring the call. This method ensures that calls are directly transferred only if you are available to receive them, thus avoiding the voicemail and providing a seamless connection experience. Additionally, intelligent routing and real-time communication via SMS, Slack, or Microsoft Teams allow you to manage transfers efficiently, ensuring that important calls reach you without delay.
Smith.ai offers a range of customization options designed to create AI-powered transfer solutions that align with specific business needs. Businesses can benefit from bespoke AI prompts tailored specifically for their operations, ensuring that the language and instructions used by the AI receptionists resonate with the company's brand and customer service philosophy. Moreover, Smith.ai provides dedicated onboarding specialists to assist with technical implementation, ensuring seamless integration of these AI solutions into existing business processes. This allows for flexible instructions that can be adjusted and optimized based on the business's evolving goals and priorities.
Additionally, Smith.ai facilitates personal onboarding, offering account management and support throughout, which can include real-time updates and modifications to the AI systems as the company's operations scale or shift. These customizable options mean that businesses can enjoy a reception service that is not only highly efficient but also well-aligned with their unique communication strategies and customer engagement requirements. This level of personalization helps businesses maintain a professional and unified presence while leveraging advanced AI technologies to manage their call handling effectively.
Smith.ai offers transparent, flexible pricing with no hidden fees or setup costs. Our AI Receptionist plans start at just $97.50/month for 30 calls, providing intelligent call handling with seamless human support when needed. For businesses preferring dedicated human coverage, our virtual receptionist plans begin at $292.50/month.
Our per-call pricing model means you pay only for actual calls answered — never for idle time like you would with in-house staff. If you exceed your plan’s call allowance, you simply pay for each additional call without being forced into a higher-tier plan. There are no setup fees, cancellation fees, or long-term contracts required.
You can save 10% with annual payment, and month-to-month flexibility is always available. Most businesses save 60-80% compared to hiring full-time staff while gaining 24/7 coverage with the perfect blend of AI efficiency and human expertise for complex situations.
Whether you choose AI-first service with human escalation or full virtual receptionist coverage, you’ll receive the same white-glove onboarding, custom call instructions, and ongoing support that sets Smith.ai apart from competitors who simply provide a subscription and leave you to figure it out alone.
Human agents may be necessary when dealing with complex or sensitive issues that require empathy or nuanced judgment. Additionally, financial transactions that involve intricate detail or require verification of identity might necessitate human oversight to ensure accuracy and prevent potential fraudulent activities.
Another scenario where human presence becomes beneficial is when customers have special requests or complex scheduling needs that go beyond standard protocol. Human agents can offer personalized assistance for intricate itinerary planning or when changes to appointments aren't straightforward. In instances such as this, the interaction often requires an understanding of context that AI might struggle to fully grasp, such as cultural sensitivities or personal preferences, which humans can adeptly navigate to enhance the overall customer experience.