Hiring and Staffing

Never miss a call with 24/7 live receptionists.

Capture every opportunity to grow your business when live agents answer your calls around the clock.
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Bilingual

Here’s why businesses rely on Smith.ai

82
%

of consumers expect an immediate response to a sales inquiry

50
%

of lead generation budgets are wasted on leads who are never contacted

79
%

of marketing leads never convert into sales

67
%

of customers who receive excellent service spend up to 14% more

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Learn how Smith.ai can help your business. We’ll address your questions about Smith.ai phone receptionists, live chat, or both.

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Keeping up is impossible

Incoming calls are unpredictable

Calls come in, but you're not always available to answer them. We can capture and screen callers, book appointments, and log details instantly in your systems.

MORE LEADS IN LESS TIME

Place your clients into the right jobs while we handle overflow calls

There’s too much to do. And you can't delegate finding the right people for the right jobs. Hand off "the rest" to our receptionists. We can screen calls, book appointments, and take payments.

FOLLOW UP PROMPTLY

Outbound communications yield superior results

Smith.ai calls website leads who complete forms, text, email, or Facebook messages for fast, effective screening. We also send follow-up emails and texts after every call.

46% OF CUSTOMERS PREFER LIVE CHAT

Screen leads faster with live chat, texts & messages

Leads come to your website with questions. With Smith.ai 24/7 Live Chat, we respond in seconds to turn website visitors into clients or job placements. Plus, we answer texts & Facebook messages, too.

integrations

Smith.ai integrates with your software.

Calls, chats, appointments, and payments are automatically logged in your systems. We directly integrate with over 30 programs, including Salesforce, Hubspot, and Zapier.

Trusted by businesses &
the agencies that support them

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"Smith.ai is just excellent. My go-to receptionist team that I use and recommend to other law firms... and business owners generally!! They go above and beyond to cater their receptionist and live chat services to the specific needs of my business."
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Joey Vitale
Indie Law
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Smith.ai was stellar. They listened to me and tailored my reception service to my specific needs. They were also very good about helping me stay within my budget.
Shamia Cottrell
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My only regret about hiring Smith.ai is that I didn't make the decision sooner. They've been instrumental in helping my team operate virtually during shelter-in-place orders amid the coronavirus pandemic.
Littleton Legal PLLC
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I love Smith.ai! This has been a really convenient service and enabled me to focus on my work more and screen customers more effectively.
Jennifer Fabian-Verzosa

Everything You Need to Know About Hiring and Staffing Answering Services

The best hiring and staffing answering services do much more than pick up phone calls and take messages for recruiters. At Smith.ai, we provide virtual receptionists capable of a wide range of services from calling handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from temp agencies and recruiter offices.

What are the benefits of a hiring and staffing answering service?

Staffing agents and recruiters are often busy working on various employment opportunities and can’t be expected to answer every phone call that comes in, but providing quality customer assistance through a reliable hiring and staffing answering service has been shown to improve business operations. Here are a number of the benefits temp agents and recruiters experience with us:

  • Expand availability

With a phone answering service that’s available 24 hours a day, 7 days a week, your clients will always have a real person to talk to, whether your business is busy, closed, or on holiday. Your clients’ questions always receive a thoughtful response.

  • Increase leads captured  

Missed calls mean missed opportunities. Don’t miss out on leads just because you’re not always able to pick up the phone. Answering services provide nighttime, weekend, and after-hours availability so your business will never miss another call.

  • Boost work productivity

Through outsourcing call handling to an answering service, you’ll be able to spend time where you need it most and focus on more important work to build your business.

  • Enhance client satisfaction and business reputation

At Smith.ai, we know great customer service and how to deliver it for a range of business types and industries. Our virtual receptionists are trained in customer service and hospitality, so let us put best practices to work for you and deliver an exceptional and professional response that represents your business well every time.

  • Save money and time

No need to allocate limited time and money towards hiring an in-house receptionist when you can get all of the services you need and then some with an answering service for a fraction of the price. On average, customers who use Smith.ai save upwards of $30,000/year.

  • Stay up-to-date with leads and clients

Phone answering services can provide your hiring and staffing business with detailed call summaries after each call and even provide your clients with chat, social media, and text messaging so you can stay in contact with your most valued clients.

A hiring and staffing answering service can provide your business with much needed relief, whether your team is on a budget, overwhelmed by overflow calls, or simply looking to enrich your company’s customer service. With Smith.ai’s answering service, your temp agency can receive even more benefits to help your company accomplish its goals, whatever they may be.

Smith.ai’s answering service can offer hiring and staffing businesses…

24/7 availability

After-hours & overflow answering

Bilingual answering

Outbound call-backs

Spam blocking

Appointment scheduling

Sales development

Payment collection

CRM Integration

Lead development

And much more…

With nearly limitless features, Smith.ai’s answering service is guaranteed to grow your company’s productivity, revenue, and outreach. Smith.ai has offered quality service to hiring and staffing businesses for years and our clients rely on Smith.ai to provide their business with premium support. Read our 5-star reviews to learn why hiring and staffing business owners prefer Smith.ai.

How much money will I save by hiring an answering service for my hiring and staffing business compared to an in-house receptionist?

The price of a receptionist is one of the most important factors to consider when deciding on whether to hire an answering service or a traditional, in-house receptionist. Let’s look at the average price for an in-house receptionist.

The average salary nation-wide for an in-house receptionist is about $37,000 and they often come with hefty, additional fees, such as:

  • Medical, dental, and vision insurance, costing about $11,000/year
  • Life and disability insurance, costing about $2,000/year
  • 401K’s, retirement and pension plans, costing about $2,000/year
  • Paid sick leave, holidays, and vacations, costing about $5,500/year
  • Commuting reimbursement, costing about $5,000/year
  • Child care subsidy and parental leave, costing about $3,000/year
  • Health and wellness programs, costing about $1,000/year
  • Bonus pay, costing about $2,000/year
  • Company retreats, team bonding events, and employee outings, costing about $4,000/year
  • Free lunch, snacks, and drinks, costing about $3,500/year

Total Cost, Including Salary: $77,000/year

If your hiring and staffing business is located in a highly populated area, you could end up paying even more. In-house receptionists can add to that cost when they inevitably come in late, call in sick, request time off, take personal leaves of absence, go on vacation, and so on. Contrarily, Smith.ai’s virtual receptionists can accomplish the same tasks as an in-house receptionist and then some, barring coffee runs and supply restocks, of course, and are much less pricey, as your company never has to pay for any time off, benefits, or salaries.

Smith.ai’s answering service costs as little as $210/month, with no hidden or unexpected fees. Your business could save over $35,000/year, not to mention up to $42,000/year in benefits beyond salary payments, by choosing to hire an answering service instead of an in-house receptionist. Not only will your business save money, but your business will also be able to optimize productivity and revenue like never before. Unlike in-house receptionists, virtual receptionists can answer calls outside of regular business hours, which is far more important than you might recognize, as 27% of leads call after hours. Smith.ai’s agents can answer live chats, texts, and social media messages. SMS answering can be overlooked, but over 46% of customers prefer communicating with businesses through text.

Virtual receptionists can even act as an extension to your sales team by making outbound calls to convert more leads, which has been proven to be helpful. It’s critical for businesses to respond promptly, as over 67% of clients base their decision to hire a business on the initial responsiveness to their call or email. Long waiting periods encourage leads to take their business elsewhere and you may not have the chance to explain why you’re the right hiring and staffing business to hire. With Smith.ai’s hiring and staffing answering service, your business can receive all the benefits of an in-house worker without the added cost. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.

What common scenarios do hiring and staffing businesses use virtual receptionist services for?

Running a hiring and staffing business can get hectic, from managing projects and tasks to overseeing company development and growth. Businesses like these constantly face issues that impact their ability to succeed. The most common scenarios that hiring and staffing businesses use virtual receptionist services for are:

  • I can’t afford to hire in-house staff, but still need “front desk” support

“Front desk” support is an invaluable way to provide hiring and staffing businesses with regular administrative assistance that can help operations run a lot more smoothly. When businesses have a limited budget, however, they may not be able to afford pricey in-house receptionists, especially when they already have to pay for office rent and supplies, marketing, and advertising.

  • I need time to focus without constant interruptions from calls

Calls come in whether your hiring and staffing business is available to answer them or not. When team members have to answer phone calls in addition to their regular duties, they may lose focus on important work. On average, it takes about 23 minutes to get back to a task after being interrupted by a phone call.

  • My business is growing and my team can’t handle it all

Businesses grow and it can be difficult to keep up. With calls that need to be answered, appointments that need to be scheduled, and invoices that need to be sent, it’s easy for hiring and staffing teams to get overwhelmed.

  • I can’t offer 24/7 availability for clients

When the work day ends, employees want to go home and enjoy their free time away from clients, but calls don’t stop coming in and leads can often be missed, as over 27% of leads call outside of normal business hours. Businesses may not be able to provide after-hours availability, but may still want to offer accessible customer service.

If your hiring and staffing business is experiencing one or any of these scenarios, an answering service can help by allowing you to outsource these tasks directly to a professional agent. An answering service will take on some of the more time-consuming responsibilities, addressing and alleviating the tedious issues your business faces. Smith.ai’s virtual receptionists can accomplish the same, whether your company needs assistance handling phone calls, blocking spam, or qualifying leads. By eliminating the need to allocate time to screening leads and answering calls, your hiring and staffing business can get back to work without neglecting your client relationships.

What are the common problems that indicate my hiring and staffing company needs a virtual receptionist service?

Hiring and staffing businesses, like any business, often find themselves in compromising situations that require outsourced assistance to resolve. Some of the most common challenges are:

  • I can’t answer all of the incoming calls and messages from clients

With a limited staff and an endless list of assignments, hiring and staffing businesses frequently struggle to answer phones and respond to messages from clients in addition to their regular duties. Running a business and providing quality customer service at the same time can prove to be difficult and lead to poor performance in both.

  • I’m spending my whole day on administrative tasks and can’t get productive, real work done

With the price of in-house receptionists being as high as it is, businesses are often left to delegate daily tasks themselves. Despite spending a large portion of their day performing administrative duties, teams often struggle to balance their important projects with their regular office tasks.

  • I’m missing calls from new business leads and it's costing me money

Responding to each call can be unrealistic for hiring and staffing businesses that have higher priority assignments to address. Businesses can easily fall behind on responding to new inquiries so potential leads can be frequently missed. Leads don't wait for call-backs. They call the next hiring and staffing business in the search results. If businesses fail to pick up, they not only lose a lead, they lose ROI, money on marketing campaigns and ad spend, as well as conversion rates from ads.

  • I can’t reply fast enough to leads to beat my competition to new clients

With the crowded marketplace for hiring and staffing businesses being what it is, it can be a major obstacle for businesses to distinguish themselves and stand out amongst other similar businesses. Providing quality customer service through quick and thoughtful responses can place businesses above their competitors, but many businesses often lack the time to do so.

  • I’m struggling to find and keep new clients

One of the most significant, yet strenuous aspects of growing a successful business is obtaining and keeping new clients. With so much time and effort being spent towards existing clients, hiring and staffing businesses may not have the opportunity to seek out and nurture new clients. Businesses who spread their workload too thin may not be able to deliver quality customer service. Slow response times may frustrate customers and hurt client loyalty and retention, as well.

  • I can’t seem to keep track of my clients’ data

Maintaining detailed phone records and call summaries can be overwhelming for businesses who disperse client data across a multitude of software platforms. Knowing how, when, and why clients call is significant for any business hoping to successfully navigate client relationships, but unfortunately, is not always easy to accomplish.

If your hiring and staffing business is facing any of these challenges, a virtual receptionist service may be useful. Smith.ai's services always fit your business needs, never the other way around. Our virtual receptionists can work on the important issues your business faces, whether you need extra assistance qualifying and intaking new clients or sending invoices and collecting payments. Sign up risk-free with our 14-day money-back guarantee and see how Smith.ai’s virtual receptionists can alleviate the problems your hiring and staffing business faces.

What do I need to prepare to get started with a hiring and staffing virtual receptionist service?

Determining which services are important to your hiring and staffing business is a good place to start. To figure out which services would be best for your business, ask yourself what problems or opportunities you face that a virtual receptionist service can address:

  • Does your hiring and staffing business need a extra help answering phone call?
  • Does your hiring and staffing business fall behind in responding to website, social media, and text messages?
  • Does your hiring and staffing business have trouble screening and qualifying leads?

Whatever it may be, Smith.ai’s virtual receptionists can adjust their service to better suit your business needs.

After that, think about what services would best fit your company’s activity level:

  • Does your business receive hundreds of calls a day or just a few?
  • Do you receive more online messages than calls?
  • Would your business benefit from 24/7 phone answering or would you prefer a particular time frame, such as 9-to-5, for answering calls?

Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need.

All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is simple and fast. No annual contracts, no setup fees, and no need to supply scripts.

Follow three simple steps:

  1. Customize your instructions – Just answer a few, quick questions about your firm and the preferences you have and we’ll get you started. We’ll use your answers to customize the way our virtual receptionists answer your calls and your clients’ questions. 
  2. Send your calls to us – We work with every phone system and can set up customized rules for when we answer your calls. Or we can answer every call, 24/7!
  3. Try risk-free with our 14-day money-back guarantee – Fully experience our call answering, scheduling, payments, and other phone services completely risk free for 14 days. If we're not the right fit for you, get your money back up to $1000 within the first 14 days.

Whether your business is looking for a full-time virtual receptionist or an overflow or occasional phone answering service, Smith.ai can offer customized assistance to your team with quality customer service, lead screening, and sales development. When you sign up with Smith.ai, you won’t just be gaining a virtual receptionist service, you’ll be gaining a professional, reliable, and friendly team who are guaranteed to transform your business by capturing leads and delighting current clients. 

Learn how to get started with Smith.ai’s virtual receptionist service.

Recent Client Testimonials

"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients."
Jeremy Treister
CMIT Solutions of Downtown Chicago
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