NEVER MISS A CALL

24/7 live virtual phone answering service

Our live virtual receptionists answer calls around the clock so you never miss a call and can capture every opportunity to grow your business.

North America-based agents

Not all 24/7 answering services are the same. Our friendly, professional receptionists, based in the U.S., Canada, and Mexico, greet all calls with a smile and keep your clients happy. You can be confident that a real person is answering incoming calls.

Better than a call center service, sounds in-house

We have the highest standards for bandwidth, hardware, and quiet backgrounds. Your callers will think they are talking to a live receptionist sitting in your office.

Calls answered by call centers take 5-15 mins whereas calls answered by virtual receptionists take 1-2 mins.

Much more than call answering

We are not your average telephone answering service. We provide much more value. Our virtual receptionists help with qualifying new leads, appointment scheduling, making outbound calls, accepting payments, logging notes in your CRM, sending follow-up messages, and much much more. Instead of having your important calls reach an answering machine or go straight to voicemail, you can have the peace of mind knowing that a live agent is on the phone nurturing a potential client.

For small businesses and enterprise sales departments

As a business owner, it is important to take advantage of any opportunity you can get. Solo and small businesses need every call answered, as every missed call is a missed opportunity. We can provide overflow coverage for SDRs after-hours, on the weekends, or if all sales reps are already on the phone with other clients, during high call volume times.

Get the most out of Smith.ai

Outreach Campaigns
Where we reach, engage & qualify leads to build your book of business. 
More about Outreach Campaigns
Web Chat
The best channel for sales, service & support by utilizing bots, humans, or both.
More about Web Chat

Powerful call intelligence gives your business the lead

Make better business decisions with real-time call data, visualized in every Smith.ai client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, and more.

And with Smith.ai's call recording & transcription, you can leverage the information callers give to improve your approach and see better results.

Outreach calls and campaigns speed-up sales and support

Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
"[Smith.ai] really gives us a personalized, human approach for our clients. They are able to get help right then and there, talk to somebody, and so we have seen more conversions with our after-hours leads since starting to use Smith.ai."
Stacey Lake
Lawfecta

TALK TO OUR TEAM of experts

Book a consultation

Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
  • North America-based agents
  • Best-in-class AI technology
  • Live-staffed website chat
  • Bilingual services
  • Sales development & outreach
  • Rich call intelligence
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END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Frequently asked questions

The best virtual receptionist and chat services do much more than pick up phone calls, answer live chat inquiries, and take messages for you and your staff. At Smith.ai, we provide professional live agents who are capable of a wide range of services from call handling, to appointment scheduling, to lead intake, to website chat, and more. Whether you need a live person or staff on duty 24/7, during daytime hours, for overflow support only, or just after hours answering services (nights and weekends), here are the answers to the most common questions we receive about our 24/7 answering services, specifically.

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Affordable plans for every budget.