Calls come in, but you’re not always available to answer them. We can capture and screen callers, book appointments, and log details instantly in your systems. Our human agents seamlessly step in when callers request to speak with someone directly or have complex inquiries that require detailed information collection and routing to the appropriate project manager or field supervisor.
The AI Receptionist from Smith.ai greets every caller professionally and captures essential project information through structured intake questions. By collecting key information upfront — such as project type and scope (residential or commercial), specific work needed (renovation, repair, new construction, or maintenance), timeline and deadline requirements, budget range, property location and access details, permit or licensing requirements, and material preferences or existing conditions — the system helps identify and prioritize qualified leads based on your contracting specialties and crew availability.
The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
Make better business decisions with real-time call data, visualized in every Smith.ai customer dashboard. Every call summary is enriched with metadata—actions completed, caller disposition, priority, relevance, call recording & transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy through our AI-powered analytics.
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That’s why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide dedicated human agents trained specifically on your business and industry.
Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
While other AI services leave you to figure it out alone, our expert team works closely with you to craft custom AI behavior that sounds like your business, follows your procedures, and delivers results that match your goals.
Smith.ai AI receptionist is specifically designed to manage complex scheduling scenarios for contractor businesses through a sophisticated understanding of industry terminology and seamless integration with existing CRM and scheduling systems. This ensures that the AI can effectively handle appointments that require coordination for multiple contractors or intricate timing adjustments.
For particularly complex scheduling needs, like those involving intricate project phases or multi-step service processes, the AI system is trained to escalate tasks to human agents who can navigate these complexities with the necessary expertise and flexibility. This mix of AI efficiency and human oversight ensures that contractor businesses can maintain high productivity on-site while the administrative burden of scheduling is expertly managed in the background.
Integrating Smith.ai with a contractor's existing CRM and scheduling systems offers several advantages that enhance operational efficiency and customer satisfaction. First, it ensures seamless data flow between platforms, which helps in maintaining up-to-date customer records without manual entry. This integration reduces data silos, allowing for real-time updates and access to customer interactions, appointment bookings, and payment status, thereby improving information accuracy and availability for decision-making.
Additionally, the integration with CRM systems allows Smith.ai AI Receptionist to utilize historical data to personalize interactions, enhancing the customer experience. This customization capability improves lead qualification processes as the AI can automatically access and leverage client history to tailor interactions and ensure appointments align with the contractor’s existing schedule, reducing double bookings and scheduling conflicts. Moreover, integrating with existing systems facilitates more efficient resource allocation and workload management by automating routine administrative tasks, which allows contractors to focus more on critical job site responsibilities, ultimately boosting productivity and customer satisfaction.
Smith.ai effectively balances AI efficiency with human support by utilizing a hybrid model where the AI receptionist handles routine and straightforward tasks, while human agents step in for more nuanced situations requiring empathy and personal judgment. This allows businesses to maintain a seamless customer experience even when interactions involve complex inquiries or sensitive topics.
The AI receptionist efficiently manages call routing, appointment scheduling, and lead qualification using intelligent algorithms and custom prompts, which ensures initial responses are swift and accurate. When situations arise that necessitate a personal touch—such as handling sensitive information, navigating multi-party coordination, or engaging in detailed technical discussions—the system smartly escalates these interactions to skilled human agents.
Contractors using Smith.ai can expect detailed and actionable data in their call summaries and dashboards, providing insights into their customer interactions. These summaries include comprehensive metadata such as the actions performed during each call, caller disposition, and priority levels, which help understand client needs and urgency.
Additionally, the dashboards present historical tables and charts that track the business's growth and help predict future trends, costs, and returns on investment. The call intelligence feature offers visual insights into the call data, enabling contractors to make informed business decisions. Contractors can also receive call recordings and transcriptions, which serve as a precise record of client conversations, facilitating accountability and further analysis.
The AI's capability to integrate with existing scheduling and CRM systems means that contractors have a seamless flow of customer information that aids in optimizing operations and enhancing service delivery. This packaged information helps contractors improve customer satisfaction by offering tailored responses and maintaining a competitive edge.
Smith.ai AI-enhanced receptionist service offers considerable cost savings compared to employing a full-time in-house receptionist. An in-house receptionist can incur costs of around $77,000 per year when salary and benefits are counted, whereas Smith.ai plans begin at $292.50 per month, leading to potential savings of over $33,000 annually on salaries and even more when factoring in additional expenses like benefits. These savings not only reduce overhead costs but also allow businesses to allocate resources more strategically across other operational needs, enhancing overall productivity.
Moreover, Smith.ai service improves contractor business productivity by leveraging 24/7 availability, which ensures no calls or leads are missed, even outside of regular business hours. This continuous coverage allows contractors to focus on their core tasks at job sites without the constant interruption of managing calls. By handling routine inquiries and scheduling efficiently while providing seamless human support for more complex scenarios, the AI-first approach minimizes time spent on administrative tasks, allowing businesses to concentrate on growth and customer satisfaction.