Virtual Receptionist Application

Work-from-home opportunities

For U.S. and Mexico candidates only.

We are seeking experienced call-handling professionals to join our elite team. We are passionate about providing the best work environment, pay, and culture. Working at Smith.ai allows you to earn an industry-leading income and grow your career from the comfort and convenience of your home.

What you will do…

• Work 100% remote
• Answer calls for a variety of different businesses and professionals
• Take messages, screen new clients, book appointments, collecting payments, and transfer calls
• Understand the caller’s needs and provide business information
• Be part of a team and contributing to continued excellence

You should apply if you...

• Have strong typing and multitasking skills
• Have access to high-speed internet
• Have the ability to work flexible hours in a quiet setting remotely
• Are a professional and confident communicator with clients
• Are a proficient and confident computer user
• Speak smoothly and confidently in English

We want “all-star” agents who are...

• Experienced professional communicators, verbally and in writing
• Instruction readers and listeners
• Solid ethical decision-makers
• Caring and respectful of everyone
• Responsive to change and understanding that there is always room to improve
• Multitaskers who can balance serving clients directly
• Resourceful and able to navigate learning new things with ease

Before you apply you must have...

• Authorization to work in the United States (if you are U.S.-based) and the ability to pass a background check
• A personal desktop or laptop computer with Google Chrome browser installed
• Minimum 8GB RAM
• Minimum 1024x768 display resolution
• Mac Users: MacOS Ventura 13.6.1 version or earlier
• A reliable broadband internet connection. Must have less than 50 ms ping, greater than 10 Mbps download, and greater than 3 Mbps upload (tested by https://www.speedtest.net and https://networktest.twilio.com)
• Strong typing skills at a minimum of 40 wpm
• A quiet environment for answering calls, plus a headset with a microphone arm attached

Predictable Scheduling
‍We operate 24/7/365. We offer flexible hours with a requirement to work one shift on Monday and a minimum of 25 hours per week up to 40 hours per week. Our scheduling offers set hours, providing a level of predictability for our agents and contributes to a positive work/life balance. Shifts are broken into 2- to 5-hour blocks, and are scheduled based on the business needs of Smith.ai and its clients, as well as your availability.