Virtual Receptionist Application

Work-from-home opportunities

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For U.S. and Mexico candidates only.

We are seeking experienced call-handling professionals to join our elite team. We are passionate about providing the best work environment, pay, and culture. Working at Smith.ai allows you to earn an industry-leading income and grow your career from the comfort and convenience of your home.

What you will do…

• Work 100% remote

• Answer calls for a variety of different businesses and professionals

• Take messages, screen new clients, book appointments, collecting payments, and transfer calls

• Understand the caller’s needs and provide business information

• Be part of a team and contributing to continued excellence

You should apply if you...

• Have strong typing and multitasking skills

• Have access to high-speed internet

• Have the ability to work flexible hours in a quiet setting remotely

• Are a professional and confident communicator with clients

• Are a proficient and confident computer user

• Speak smoothly and confidently in English

We want “all-star” agents who are...

• Experienced professional communicators, verbally and in writing

• Instruction readers and listeners

• Solid ethical decision-makers

• Caring and respectful of everyone

• Responsive to change and understanding that there is always room to improve

• Multitaskers who can balance serving clients directly

• Resourceful and able to navigate learning new things with ease

Before you apply you must have...

• Authorization to work in the United States (if you are U.S.-based) and the ability to pass a background check
• A personal desktop or laptop computer with Google Chrome browser installed
• Minimum 8GB RAM
• Minimum 1024x768 display resolution
• Mac Users: MacOS Ventura 13.6.1 version or earlier
• A reliable broadband internet connection. Must have less than 50 ms ping, greater than 10 Mbps download, and greater than 3 Mbps upload (tested by https://www.speedtest.net and https://networktest.twilio.com)
• Strong typing skills at a minimum of 40 wpm
• A quiet environment for answering calls, plus a headset with a microphone arm attached

PREDICTABLE SCHEDULING
We operate 24/7/365. We offer flexible hours with a requirement to work one shift on Monday and a minimum of 25 hours per week up to 40 hours per week. Our scheduling offers set hours, providing a level of predictability for our agents and contributes to a positive work/life balance. Shifts are broken into 2- to 5-hour blocks, and are scheduled based on the business needs of Smith.ai and its clients, as well as your availability.

Pay and benefits

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For U.S.-based agents

• Starting, entry-level rate of $15/hour
• Starting, entry-level rate of $16/hour for bilingual agents who speak fluent English and Spanish
• Paid training
• Healthcare benefits available for agents working 25+ hours weekly

For Mexico-based agents:

• Starting rate of $11/hr
• Paid training

Additional potential earnings and benefits:

• Employee referral bonus of $150
• Many more team award-earning opportunities!

Job Types: Full-time, Part-time

Health and safety considerations:

Smith.ai is a fully remote workplace. All of our virtual receptionists work from the safety, convenience, and comfort of their own homes.

Disclaimer: We do not charge an application fee, nor do you have to pay to work here. We will also not request any banking information or payments of any type from you to apply.

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