There's too much work for a franchise owner to do, especially as you're getting off the ground — and you can't delegate expert work. The AI Receptionist from Smith.ai becomes a part of your franchise operations, handling screening incoming calls and appointment scheduling, with human support for escalations when complex situations arise.
You only get one chance to make a first impression. The AI Receptionist from Smith.ai with human support plays a vital role in welcoming customers to your business. Plus, 24/7 responses maximize the advantage of your franchise brand. Our AI-first service responds outside of your normal business hours, so you never miss a potential customer.
Our virtual receptionists qualify new leads, schedule appointments, make outbound calls, accept payments, log notes in your CRM, send follow-up messages, and much much more. Instead of having an employee doing these routine tasks, you can now have them focus on the other important functions of your growing company, whether it be customer service, marketing, or financial.
Prospective clients come to your website with questions. With 24/7 live chat, we can respond in seconds and turn website visitors into clients. Plus, we can answer your texts as well.
Make better business decisions with real-time call data, visualized in every Smith.ai dashboard. Every call summary includes actions completed, caller disposition, priority, call recording and transcription. See the big picture with historical analytics to predict business growth, costs, and ROI with superior accuracy.
Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made.
The AI Receptionist from Smith.ai offers several features that significantly benefit franchise owners by enhancing operational efficiency and customer interaction. The AI Receptionist provides 24/7 coverage, ensuring no calls or customer interactions are missed — crucial for maintaining customer satisfaction and capturing new leads while you're focused on running your franchise.
The intelligent call handling screens incoming calls, schedules appointments, and manages payments, allowing you and your staff to concentrate on more strategic tasks. Unlike competitors who offer one-size-fits-all solutions or drop you in the ocean after signup, Smith.ai provides white-glove implementation with infinite customization for different types of callers — new leads, existing customers, or vendors — ensuring each interaction is managed appropriately.
The service integrates seamlessly with your CRM systems and connects with over 7,000 business tools, allowing smooth data transfer and management. The AI Receptionist also provides advanced call intelligence and data visualization tools, helping you make data-driven business decisions by offering insights into call patterns and customer interactions. These features collectively contribute to significant cost savings, increased productivity, and enhanced customer satisfaction.
The AI Receptionist from Smith.ai significantly enhances speed-to-lead and response times by operating 24/7, ensuring all incoming calls, chats, and texts are promptly managed without delay. This non-stop availability is crucial for franchises targeting a broad market, as it caters to potential customers regardless of their time zone or working hours.
The AI Receptionist performs immediate lead intake and qualification, ensuring prospective leads are not only captured quickly but also assessed for the right follow-up actions. By automating these processes, franchises can reduce the time it takes to respond to inquiries and make initial contact, which is vital in converting leads into actual customers.
The integration with various communication channels and services reduces response time and enhances overall customer satisfaction, providing a competitive edge in lead conversion and business growth. While competitors might leave you to figure things out alone, Smith.ai provides ongoing support to optimize your lead capture processes.
The AI Receptionist from Smith.ai handles a wide range of customer interactions efficiently, but escalates calls to human receptionists in specific scenarios. This typically occurs when situations require human judgment, such as handling complex scheduling or accommodating special requests where nuanced understanding and flexibility are needed.
Human intervention may be necessary for managing sensitive issues like payment handling and navigating emotional conversations where empathy and reassurance are vital. The AI Receptionist also escalates when callers specifically request to speak with a person, or when it identifies situations that exceed its predefined capabilities.
By seamlessly shifting to human agents with infinite customization based on your protocols, Smith.ai maintains a high standard of customer service. Our North America-based receptionists provide professional human interaction when needed, ensuring callers receive appropriate attention while you stay focused on franchise operations.
The AI Receptionist from Smith.ai differentiates emergency or urgent calls from standard calls through intelligent escalation protocols and prioritization features. The system rapidly identifies high-priority calls using smart screening methods, allowing it to deploy immediate escalation measures.
Unlike regular calls, which are typically managed by the AI Receptionist itself, emergency calls can be immediately routed to human agents for handling, ensuring critical issues are addressed with necessary urgency and human empathy. The system recognizes the unique urgency of these calls and prioritizes human intervention promptly, ensuring quicker resolution times and maintaining high levels of customer satisfaction during critical moments.
This capability is part of Smith.ai AI-first approach, which prioritizes efficient handling of all calls while ensuring those requiring urgent attention receive the human consideration they demand.
The AI Receptionist from Smith.ai offers significant cost-saving benefits over hiring an in-house receptionist. An in-house receptionist typically costs around $77,000 annually when considering salary and benefits, whereas Smith.ai provides AI Receptionist plans starting at $97.50 per month for 30 calls. This means franchises can save approximately $33,000 annually by choosing Smith.ai services.
Smith.ai service provides round-the-clock coverage, ensuring all calls are handled 24/7 without the need for multiple shifts or additional staff. There are no setup or cancellation fees with Smith.ai, making it a flexible and financially prudent option for franchises looking to maximize efficiency and maintain high-quality customer service without traditional staffing costs.
Plus, the AI Receptionist never calls in sick, takes vacation, or needs benefits — and it scales with your franchise growth without proportional cost increases.