Calls, chats, texts & more

Answering service for franchise owners

A premier answering service for franchises,'s virtual receptionists answer calls, chats & texts, 24/7 — improving speed to lead & response times.

Get work done while we handle the calls

There's too much work for a franchise owner to do, especially as you're getting off the ground. And you can't delegate expert work. With our franchise answering service, you can hand off "the rest" to our receptionists. We can handle telephone answering and screening incoming calls, appointment scheduling, and collecting payments.

Quality leads will grow your business

You only get one chance to make a first impression. A virtual receptionist plays a vital role in welcoming a client to your business. It is important for any franchisee to get the support they need. Plus, 24/7 responses will maximize the advantage of your franchise brand. With our live answering service, our virtual receptionist can answer inbound calls outside of your normal business hours, so you don't miss out on any potential clients. A live receptionist answering your phone calls makes all the difference when compared to a caller being forwarded to an answering machine. Make the most out of the opportunities you get!

We handle the entire “frontline” of your lead flow so you never need to worry about coverage.

An extension of your office

Our virtual receptionists qualify new leads, schedule appointments, make outbound calls, accept payments, log notes in your CRM, send follow-up messages, and much much more. Instead of having an employee doing these routine tasks, you can now have them focus on the other important functions of your growing company, whether it be customer service, marketing, or financial.

24/7 web chat and texts

Prospective clients come to your website with questions. With 24/7 live chat, we can respond in seconds and turn website visitors into clients. Plus, we can answer your texts as well.

of consumers expect an immediate response to a sales inquiry
of lead generation budgets are wasted on leads that are never contacted
of marketing leads never convert into sales
of customers who receive excellent service spend up to 14% more

Powerful call intelligence gives your business the lead

Make better business decisions with real-time call data, visualized in every client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.

Outreach calls and campaigns speed-up sales and support receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made.

Get the most out of

Outreach Campaigns
Where we reach, engage & qualify leads to build your book of business. 
More about Outreach Campaigns
Web Chat
The best channel for sales, service & support by utilizing bots, humans, or both.
More about Web Chat

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
“ is our inbound sales team. Having a trained and personable voice transforms our ability to answer the phone and convert callers to clients.”
Jeremy Treister
CMIT Solutions - Chicago Downtown

TALK TO OUR TEAM of experts

Book a consultation

Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
  • North America-based agents
  • Best-in-class AI technology
  • Live-staffed website chat
  • Bilingual services
  • Sales development & outreach
  • Rich call intelligence
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We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
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Frequently asked questions

The best answering services for franchises do much more than pick up phone calls and take messages for executives, managers, and staff. At, we provide virtual receptionists capable of a wide range of services from call handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from owners and operators of franchises.

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Affordable plans for every budget.