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IT service enjoys peace of mind with 24/7 customer support
SMB must balance both new and current customers
Managed IT Services is a 24/7 industry: Your clients’ computer systems don’t factor in your office hours, current workload, or whether you’re already on the phone when they stop working. You need build new business — but you also still need to address your current clients equally promptly. In a highly technical field, how do you balance responding to new prospective clients, current clients’ needs, and still getting your work done?
CMIT Solutions - Chicago Downtown
Chicago, Illinois
The problem
Managed IT services company needed help managing growth
Our solution
Answering service supports influx of new customer calls
Jeremy Treister, owner of CMIT Downtown Chicago, felt that his business was doing fine — but didn’t realize how much growth potential he had. “My business was in a pretty good growth mode,” Jeremy explains, “but I had a lot of anxiety about ensuring my phones got answered.” His team was made up of himself and four IT professionals: He felt like he was cheating his company if he left inbound calls to someone else, but the phone was taking up an increasing amount of Jeremy’s time (when he had time to answer at all).
The truth is that none of their time was best spent answering the phone, so as a good leader it was a burden that fell on Jeremy’s shoulders. Jeremy knew he couldn’t pass up the chance to grow his business, but other responsibilities were falling by the wayside. Since CMIT is a franchise-driven company, Jeremy reached out to his fellow franchisees to see if they were having the same problems. Many of them were.Â
“Smith.ai is our inbound sales team. Having a trained and personable voice transforms our ability to answer the phone and convert callers to clients.”
Jeremy did what a good leader does: He looked for help.
With Smith.ai he found it.
For Jeremy it was important to have an answering solution that worked for any CMIT franchise, offered flexible set-up, and mitigated the fear of changing his phone system. “Changing a phone system is scary,” Jeremy admitted.
Smith.ai let him get set-up without hours of meetings and prep for the changeover. And once he did, he was thrilled with the warm, friendly service provided by the Smith.ai team — as well as the detailed information he’d get from the thorough messages sent for every call by the receptionists.Â
Best of all? Smith.ai is now a seamless part of his team. “I never had someone asking why I used a call answering service.” Smith.ai offered him quality and simplicity, and the result is peace of mind that he captures all new business — 24/7.
CMIT Solutions of Downtown Chicago is a managed IT service provider that supports small- to medium-sized businesses that need technology to function. Run as a local business offering community support, they are backed by the power and capabilities of the nationwide CMIT network.
Smith.ai is a superior call answering service for small businesses and individuals. Our virtual receptionists help you build better relationships with new and existing customers. We will help save you money and time, give your clients the personalized attention they deserve (don’t we all prefer to talk to a human), and find more qualified leads (bye-bye spam calls).
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