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We automatically block over 20 million known spammers and stop robocalls from ever getting to our receptionists. If a new spammer does get through, we immediately add it to the spam list.
Any spam or unwanted sales calls that get through are blocked for free by our live receptionists. We’ll make a note of the number and add it to our spam list. Never worry about a spammer again!
Bulk upload or individually add numbers you wish to personally block for your business. You won't be charged for calls coming in from these numbers.
We automatically block the most common sales call offenders and our trained receptionists filter the rest based on experience. We never charge for an incoming sales call you didn't want.
Bulk upload or individually add numbers you wish to personally block for your business. You won't be charged for calls coming in from these numbers.
Calls, chats, appointments, and payments are automatically logged in your systems. Here is a selection of our many integration partners.
The best virtual receptionist and chat services do much more than pick up phone calls, answer chats, and take messages for you and your staff. At Smith.ai, we provide professional live agents who are capable of a wide range of services from call handling, to appointment booking, to lead intake, to website chat, and more. Whether you need live staff on duty 24/7, during daytime hours, for overflow support only, or just for after-hours (nights and weekends), here are the answers to the most common questions we receive about our spam blocking services, specifically.
An answering service, like Smith.ai, can offer your business free spam call blocking. In doing so, answering services can take over call handling and block any and all spam calls for free. This takes the burden of regular call handling duties off of your team and allows them to focus on their specific job duties without having to worry about interrupting work to answer a call that may likely just be a telemarketer. Smith.ai’s answering service even screens your calls and transfers only real leads or clients to your team so they’ll never have to waste their time weeding out spam calls. Spam blocking provides your business with security, your team with availability, and your clients with a clear path to a sale. With spam blocking services, your business can exude professionalism at all times and grow more successful by the hour.
By enabling spam blocking through an answering service, your business can:
A great spam blocking service can make all the difference for your business. It's important for businesses to have control over their day to day tasks and not be constantly interrupted by spam phone calls. Smith.ai can provide a professional buffer and frontline so that your business has certainty in knowing their calls are always going to be real clients or leads, saving your team time. We are your phone call guardians and can deliver exceptional service so that even if you aren't able to answer, callers can still have a great experience with your business and your staff will never have to deal with nuisances like telemarketers again, thanks to Smith.ai’s answering service.
Spam blocking is invaluable to your business’s success. Without having to deal with spam call interruptions, you can improve your team’s responsiveness and productivity and put your business well ahead of your competitors. Whether your business needs call screening assistance, spam blocking support, or just help off-setting call handling pressure on your team, a spam blocking service can transform your business into the best version of itself. To learn more about the importance of spam blocking, read our article.
As far as spam blocking is concerned, call centers and in-house staff can’t perform as well as an answering service. While they may be able to answer calls more frequently and consistently than employees with other duties, call centers and in-house receptionists tend to deliver sub-par quality on spam blocking, if they offer it at all.
Blocking spam phone calls isn’t rocket science, yet still call centers and in-house staff often fail to offer such services, despite it being incredibly important for businesses. If they do offer spam blocking, they normally can’t perform in a manner that prioritizes your teams’ time and your callers’ satisfaction. Call centers and in-house staff are often not equipped to screen and identify spam and come with excessive background noise as well as basic call handling, leaving real callers understandably annoyed.
Answering services like Smith.ai offer thoughtful accommodations, like free call blocking for any list of numbers your business doesn’t want to receive calls from. By paying attention to the details, Smith.ai’s answering service can relieve your busy team of call handling and spam blocking pressures, provide your callers with outstanding customer service, and help your business thrive. Hiring a call center or an in-house staff rather than outsourcing spam blocking to an answering service may risk your reputation, your productivity, and your customer satisfaction.
If you’re a small business, this rings especially true for you. Over 80% of consumers prefer to talk to a real person over the phone yet call center agents and in-house staff can sound rehearsed, impersonal, and unsettling. This can destroy any initial impression a caller may have and erode any trust they may have in your business, which is critical to establish in the initial conversation with a caller.
It’s well known that call centers customarily:
With over 82% of customers wanting their issues resolved quickly, call centers fall short of providing satisfactory service to callers. Phone calls answered by call center agents take anywhere from 5 to 15 minutes, whereas calls answered by an answering service usually only take anywhere from 1 to 2 minutes. And with only 44% of callers reporting call centers to be helpful compared to nearly 76% of callers reporting non-call centers, like answering service, to be helpful, it’s clear to see that hiring a call center will result in longer call times and unsatisfactory customer service.
In-house staff also regularly:
Even with a full-time in-house receptionist, over 62% of calls go to voicemail or are left unanswered. Despite being their sole purpose, in-house staff still fail to answer phone calls, which can cost your business potential customers, as up to 50% of sales go to businesses that answer first. With many in-house staff having limited customer service knowledge, current clients are lost as well since over 71% of clients will end a business relationship due to poor phone etiquette. Hiring an in-house staff to answer calls is arguably counterintuitive to your business’s success.
All of these common issues with call centers and in-house staff can lead to clients hanging up the phone and potential prospects taking their business elsewhere, resulting in your company losing leads, customer loyalty, money, and time. By hiring an answering service, such as Smith.ai, instead, your team can avoid losing out on clients by having a knowledgeable and friendly representative available at all times to answer clients’ questions, provide free spam blocking, and send the most important calls directly to your staff whenever they’re ready for them.
If that isn’t enough, the Bureau of Labor Statistics found that on average, answering services cost only about 20% of what an in-house staff or call center costs despite offering more features and better quality services.
As a matter of fact, Smith.ai’s virtual receptionists can:
Outsourcing spam blocking to an answering service like Smith.ai instead of a call center or in-house staff can save your business from overextended budgets, embarrassing client interactions, missed lead-capturing opportunities, and frustrating spam calls. Rather than risk your revenue and client relationships on inexperienced or ineffective call center agents or in-house staff, trust Smith.ai’s reliable service to prioritize callers, block spam, and take the pressure off of your busy staff.
Don’t just take our word for it. Check out some of our clients’ reviews to see why so many businesses trust Smith.ai to handle their spam blocking services.
Cost is an important factor when deciding whether your business should sign up for an answering service or not. Many answering services often hide their true prices to trick you into signing up. Luckily, Smith.ai’s pricing is always clearly advertised upfront so that determining the cost for spam blocking can be simple and painless.
When signing up for Smith.ai, there are:
No set-up fees
No cancellation fees
Free spam blocking
No hidden fees/pricing
You shouldn’t have to go bankrupt to receive high-quality services that can set your business apart from the others. With Smith.ai, you’ll never be charged with random, unrecognizable fees or stuck paying for something you didn’t sign up for. You can rest easy knowing what you see is always going to be exactly what you get.
Even better – Smith.ai’s spam blocking, among other features, are incredibly affordable. Monthly plans start at as little at $140/month or, if you prefer, you can create a customized plan that fits your business needs. No matter which plan you choose, you’ll never have to spend more than you should, since Smith.ai’s virtual receptionist pricing follows a per-call rather than per-minute pricing model. That way, you don’t have to pay for someone to sit around while your phone isn’t ringing as you would with an in-house staff member. You only ever pay for the plan you sign up for – nothing more.
To save you even more money, Smith.ai offers 15% off when you pay upfront annually. You’ll be able save money and receive the exact same services as you normally would on a monthly payment plan. It’s a win-win.
If your business might benefit from bundling call-handling and spam blocking with live website or text message answering, Smith.ai also offers a 5% bundled discount for receptionist and chat services. This’ll put money back in your pocket and give your business the opportunity to take advantage of unique services other answering services don’t offer, granting your business a leg up in your industry.
Whatever your business can afford, investing in an answering service that offers spam blocking will be well worth it. While other businesses may be stuck spending massive amounts of time and money on front desk support or call centers, you’ll be able to save both by utilizing an affordable and flexible service that provides you with reliable spam blocking. Customers will run to your business for your outstanding customer service, quick call answering, and well-prepared staff.
To see if Smith.ai is the right fit for your business, sign up for a 14-day/20-call free trial – no credit card required.
Keeping a business up and running is no simple task. That’s why it’s easy to see how quickly businesses can run into problems they struggle to resolve themselves. Common problems that indicate your company may benefit from a spam blocking service are:
Business calls don’t just come in when your team is ready and available. For teams that already have enough on their plate, the amount of phone calls that need to be properly answered can be overwhelming to say the least. With over 20% of calls being spam, it can be even more difficult to determine which callers are real clients or leads. Answering calls consistently and correctly is crucial for your business’s success, but team members might have to neglect more important work to do so, leaving your staff with a growing list of tasks they can’t seem to get done.
Front desk support, whether it’s in-house receptionists or call centers, can cost tens of thousands of dollars and with slimmer budgets set in place, business can often be left desperate for phone answering and spam blocking assistance. Paying more than you can afford for services you need can put your business in a dangerous position and trying out free services can be just as detrimental to a business as having nothing at all. Without call handling and spam blocking support in some way, shape, or form, your business can lose out on leads and dismantle client relationships.
Staff members may not have the time or expertise to block spam consistently. Unfortunately, once they are able identify a call as spam, they may not know how to properly block it, spending time that could’ve been spent on a real client towards learning how to block on a number on a landline, VoIP, or mobile phone. Though they may be able to identify and block one spam call, there is no guarantee that they will be able to properly identify other spam calls and block them as well. Your business may easily lose precious time and revenue on irrelevant and annoying spam calls.
The only way a company can succeed is when clients are happy so when clients inevitably call in with questions about their services or concerns about their products, businesses need to be prepared to answer them. Businesses regularly struggle to find the time to answer clients’ questions in a quick and efficient manner. Whether staff members have limited availability and either can’t get to the phone in time or leave clients on hold, clients can get irritated and hang up, going to the next company they find in their search results.
If your business is facing one or any of these challenges, an answering service that provides spam blocking can help your team convert more leads and deliver excellent services to the real clients who call. An answering service, such as Smith.ai, can take the pressure off of your team and allow your business more flexibility in time and in budget without compromising your client relationships. Smith.ai’s virtual receptionists can assist your callers by getting them the answers they need quickly with no hassle and help your team avoid wasting time on spam and robocalls. Smith.ai’s answering service offers the fastest, easiest, and most affordable way to resolve your business’s issues and leave your clients with a smile on their face.
Businesses of every size can benefit from outsourcing call handling and enabling spam blocking, whether it helps to take the load off of a small, family owned business or to increase efficiency in a large corporation. For example:
Small businesses are often up to the necks in tasks that need to be done. They don’t need to spend more of their restricted identifying and blocking spam or their narrow budget on hiring front desk support. Spam blocking gives small businesses the opportunity to avoid annoying spam calls and spend time connecting with real clients or leads, saving them the effort of answering and decoding each and every call for themselves. This allows small businesses to maximize their productivity without sacrificing their much-needed time, money, or outreach towards current and potential clients. No more wasted days dedicated to determining whether a call is spam or not.
With an endless amount of projects that need to be done, medium sized businesses can easily be tricked by robocalls, leaving real clients unanswered. Balancing daily tasks with call handling and spam blocking is difficult for any company, let alone a company with limited staff, availability, and resources. Outsourcing call handling and permitting spam blocking enables medium sized businesses to place the responsibility of customer service and spam blocking into the hands of a trustworthy agent so that their team can get back to running daily operations without worrying about neglecting callers.
Many larger businesses have staff that are far too busy to answer calls themselves. It can be tedious for sizable staff to focus on the smaller details, like providing personalized one-on-one customer service, when there are such vast operations to run. It’s also very costly to hire in-house staff and, for companies at the enterprise level, scaling at lower cost is a core objective. Spam blocking can make it easier for large businesses to function at a high volume without neglecting the details that can separate a good company from a great one. By allowing answering services like Smith.ai to answer calls and filter out the spam, larger businesses no longer have to spend their days interrupting work with annoying spam calls, freeing them up to provide more quality customer service.
Having a well-informed team of virtual receptionists who are trained in customer service and who can represent your company when you’re busy can transform your business’s efficiency for the better, no matter what size your business is. Whether you want to improve your company’s customer service or increase your business’s lead conversion rate, an answering service that delivers spam blocking can help accomplish your company’s goals and get your team focused on their work again.
Use our best practices to hit the ground running with Smith.ai virtual receptionists, and achieve results from Day One.