Using Conditional Call Forwarding with Your Smith.ai Number

Follow these easy steps to set up conditional call forwarding on your phone. 

AT&T Wireless

iPhone6/6+ only

You must do each step to activate all available forwarding options. 

Forward no answer after 10 seconds calls:

• 
  Dial *61*1 Your Smith Number *11*10#
  
  

(To reset, press #61#. Press *#61*# for status)

Forward unreachable (out of range, service off) calls:

• 
  Dial *62*1 Your Smith Number#
  
  

(To reset, press #62#. Press *#62*# for status)

Forward only busy calls:

• 
  Dial *67*1 Your Smith Number#
  
  

(To reset, press #67#. Press *#67*# for status)

All other phones 

Forward all calls:

• 
  Dial *004*1 Your Smith Number# 
  
  

If you encounter any problems, contact AT&T Customer service at (800) 331-0500 and let them know you are unable to activate call forwarding or conditional forwarding. They may be able to activate it for you. 

AT&T Home Phone

Forward calls from your home phone

1. Dial *72 or 72# and listen for dial tone.
2. Enter the number where you wish to forward calls.
3. Long distance numbers: Enter 1 plus the10-digit phone number. For example, 1+ 3-digit area code + 7-digit phone number.
4. Numbers that are not long distance but require an area code: Enter the 7-digit phone number. For example, 3-digit area code + 7-digit phone number.
5. Local calls not requiring an area code: Enter only the 7-digit phone number.
6. Wait for the confirmation tone. After the confirmation tone, the system will automatically place a call to the number to which calls will be forwarded. If the forward-to party answers the call, the feature is activated.

Note: If the forward-to line is busy or there is no answer, the feature will not be activated. Try activating Call Forward again by repeating the steps above. You will hear an error message if the forward-to number is invalid.

Change the number of rings
To change the number of rings before forwarding calls:

1. At the dial tone, press *47
2. At the second dial tone, enter one of the codes from the table below. (For example, press 30 to forward calls after five rings.)

AT&T has some very complex options. To see the full information, go here.

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Boost Mobile

Forward all calls:

• Dial *72 Your Smith Number
• Press TALK or DIAL
• You will hear three beeps, which indicates call forwarding has been set up.

Sprint

Forward all calls:

• Dial *72 Your Smith Number

Forward only no-answer calls:

• Dial *73 Your Smith Number

Forward only busy calls:

• Dial *74 Your Smith Number

To set up consecutive call forwarding: Contact your Sprint Account Manager at 1-866-275-1411 (only available for "Corporatee liable customers")

See https://www.sprint.com/en/support/solutions/services/faqs-about-call-forwarding.html for more information.

T-Mobile

Forward all calls:

• 
  Dial **21* Your Smith Number #
  
  
• 
  Press Send
  
  

See https://support.t-mobile.com/docs/DOC-4041 for more customizations

Verizon

Forward busy and no answer calls:

• 
  Dial *90 Your Smith Number
  
  
• 
  Press Send
  
  

Forward only busy calls:

• 
  Dial *71 Your Smith Number
  
  
• 
  Press Send 
  
  

Forward no answer after 3-6 rings calls:

• 
  Dial *92 Your Smith Number
  
  
• 
  Press Send
  
  

Other Carriers

If you’re using another carrier not listed here, please email support@smith.ai and we’ll get you the right answer. (And we’ll update this document!)