Using Conditional Call Forwarding with Your Smith.ai Number

Jenn Marie

Follow these easy steps to set up conditional call forwarding on your phone. 

AT&T Wireless

iPhone6/6+ only

You must do each step to activate all available forwarding options. 

Forward no answer after 10 seconds calls:


  • Dial *61*1 Your Smith Number *11*10#

(To reset, press #61#. Press *#61*# for status)

Forward unreachable (out of range, service off) calls:


  • Dial *62*1 Your Smith Number#

(To reset, press #62#. Press *#62*# for status)

Forward only busy calls:


  • Dial *67*1 Your Smith Number#

(To reset, press #67#. Press *#67*# for status)

All other phones 

Forward all calls:


  • Dial *004*1 Your Smith Number# 

If you encounter any problems, contact AT&T Customer service at (800) 331-0500 and let them know you are unable to activate call forwarding or conditional forwarding. They may be able to activate it for you. 

AT&T Home Phone

Forward calls from your home phone

  1. Dial *72 or 72# and listen for dial tone.
  2. Enter the number where you wish to forward calls.
  3. Long distance numbers: Enter 1 plus the10-digit phone number. For example, 1+ 3-digit area code + 7-digit phone number.
  4. Numbers that are not long distance but require an area code: Enter the 7-digit phone number. For example, 3-digit area code + 7-digit phone number.
  5. Local calls not requiring an area code: Enter only the 7-digit phone number.
  6. Wait for the confirmation tone. After the confirmation tone, the system will automatically place a call to the number to which calls will be forwarded. If the forward-to party answers the call, the feature is activated.


Note:
If the forward-to line is busy or there is no answer, the feature will not be activated. Try activating Call Forward again by repeating the steps above. You will hear an error message if the forward-to number is invalid.


Change the number of rings
To change the number of rings before forwarding calls:

  1. At the dial tone, press *47
  2. At the second dial tone, enter one of the codes from the table below. (For example, press 30 to forward calls after five rings.)

AT&T has some very complex options. To see the full information, go here.

Boost Mobile

Forward all calls:

  • Dial *72 Your Smith Number
  • Press TALK or DIAL
  • You will hear three beeps, which indicates call forwarding has been set up.

Sprint

Forward all calls:

  • Dial *72 Your Smith Number

Forward only no-answer calls:

  • Dial *73 Your Smith Number

Forward only busy calls:

  • Dial *74 Your Smith Number

To set up consecutive call forwarding: Contact your Sprint Account Manager at 1-866-275-1411 (only available for "Corporatee liable customers")

See https://www.sprint.com/en/support/solutions/services/faqs-about-call-forwarding.html for more information.

T-Mobile

Forward all calls:


  • Dial **21* Your Smith Number #


  • Press Send

See https://support.t-mobile.com/docs/DOC-4041 for more customizations

Verizon

Forward busy and no answer calls:


  • Dial *90 Your Smith Number


  • Press Send

Forward only busy calls:


  • Dial *71 Your Smith Number


  • Press Send 

Forward no answer after 3-6 rings calls:


  • Dial *92 Your Smith Number


  • Press Send

Other Carriers

If you’re using another carrier not listed here, please email support@smith.ai and we’ll get you the right answer. (And we’ll update this document!)

Jenn Marie

I began my writing and marketing career in 1993 for Taw Caw Little League, a community organization managed by my father at the time. At a young age, I learned the importance of well-written brochures, newsletters, and programs as well as the many challenges of running a fundraising concession stand.

But the unlimited supply of candy made it all worthwhile.

My childhood exposure to community development grew into an adult love of community service. As a young adult, I spent multiple years involved in full time community service through both Xavier University’s United Way Service Fellows program and National AIDS Fund AmeriCorps. During these times, I worked with young children and teens as an educator on literacy, sexual health, and HIV prevention.Helping others through communication was quickly becoming my passion.

Although active on the Internet since 1997, I first began working online in 2002 for Dell Computers. I was responsible for teaching people how to shop online, and it was a job I took very seriously.Upon graduation, I was hired by Microsoft, at the dawn of the Software as a Service (SaaS) and cloud computing boom. I completed three Microsoft certifications within a few months, vastly increasing my technical aptitude and sales skills.In 2010, I began leveraging the internet for projects that combined my journalism, customer service, and sales background. During that time, I completed writing projects for  a variety of internet marketing firms as well as established websites such as Avvo.com and Groupon.  I also worked part-time for Amazon.com as a virtual customer service agent.I’d built a career off of the internet, and was now ready to build my own business.I left Amazon in 2014 to build my business full time. A few months later, I founded Jenn Marie Writing & Marketing, LLC  with a team of four freelancers. Since then, we have scaled up and down to meet client demand for  content writing, blog posting, and social media management services.

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