SMS and email follow-up after phone call

Follow-ups produce better results.'s virtual receptionists can send SMS & email follow-up messages to your leads and improve conversion rates.

We’ll automatically send texts and emails after calls

Sending a follow-up message after a call significantly improves engagement rates with new leads and existing clients. Connect with them on the platforms that are most convenient to them, and watch response rates soar. 

With, you can customize over a dozen SMS and/or email messages to use in almost any scenario. Our professional receptionists will send the approved follow-up message when they finish speaking to the caller. Your leads and clients will be amazed by your fast, efficient communications. 

For example, new leads who don’t immediately book an appointment by phone can be sent a calendar link via SMS and/or email, prompting them to secure an appointment time.

Convert more leads, without lifting a finger

SMS open rates reach up to 98%, which means a recipient can be reading your text and acting on it within minutes. There’s no need to wait for that 3rd email in your lead-nurture drip weeks later! Incorporate a call-to-action in your post-call messages, and see immediate results when our professional live agents send those follow-up messages on your behalf, 24/7. 

For example, create a sense of urgency by including a limited-time 10% off coupon code in a follow-up message, and we’ll send that out to new potential customers after they call.

SMS open rates reach up to 98%, which means a recipient can be reading your text and acting on it within minutes.

Time is money, so don’t waste yours

After our receptionists book an appointment for your business, we can follow up with a text or email thank you message and send important information such as a new client introduction video to prepare for your meeting. Both you and they will show up prepared for a productive conversation in your scheduled meeting.

Let clients know they’re valued by saying “thanks” and asking for feedback

The numbers don’t lie — 72% of customers will only respond to personalized messaging. Keep clients happy by showing them your appreciation. This can be time-consuming, so let us do it for you. We can send a follow-up message after existing clients call, thanking them for their business.

And, we can take it a step further by including a feedback survey or online review request. Get firsthand customer insights and boost your online reputation — it’s a win-win.

Get the most out of

Outreach Campaigns
Where we reach, engage & qualify leads to build your book of business. 
More about Outreach Campaigns
Web Chat
The best channel for sales, service & support by utilizing bots, humans, or both.
More about Web Chat

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
“Every call is answered with a friendly voice. Thanks to's receptionists, my clients are reminded the firm cares about them from the start.”
Scott Nyman
Nyman IP

TALK TO OUR TEAM of experts

Book a consultation

Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
  • North America-based agents
  • Best-in-class AI technology
  • Live-staffed website chat
  • Bilingual services
  • Sales development & outreach
  • Rich call intelligence
Talk to us


We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Frequently asked questions

The best virtual receptionist and chat services do much more than pick up phone calls, answer chats, and take messages for you and your staff. At, we provide professional live agents who are capable of a wide range of services from call handling, to appointment booking, to lead intake, to website chat, and more. Whether you need live staff on duty 24/7, during daytime hours, for overflow support only, or just for after-hours (nights and weekends), here are the answers to the most common questions we receive about our service, but most specifically SMS & email follow-up.

Take the faster path to growth.
Get today.

Affordable plans for every budget.