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SMS and email follow-up after phone call
Follow-ups produce better results. Virtual receptionists at Smith.ai can send SMS & email follow-up messages to your leads and dramatically improve conversion rates through intelligent call handling.
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We'll automatically send texts and emails after calls
Sending a follow-up text or email after a call significantly improves engagement rates with new leads and existing clients. Connect with them on the platforms that are most convenient to them and watch response rates soar.
With Smith.ai, you can customize more than a dozen SMS and/or email messages to use in almost any scenario. Our virtual receptionists will send the approved follow-up message when they finish speaking to the caller. Your leads and clients will be amazed by your fast, efficient communications.
For example, new leads who don't immediately book an appointment by phone can be sent a calendar link via SMS and/or email, prompting them to secure an appointment time.
Convert more leads, without lifting a finger
SMS open rates reach up to 98%, which means recipients can read and act on follow-up messages within minutes — no need to wait days or weeks for email responses. With Virtual Receptionist services from Smith.ai, professional receptionists can send timely follow-up messages on your behalf, ensuring quick engagement with leads and clients.
For example, create a sense of urgency by including a limited-time 10%-off coupon code in a follow-up message, and we'll send that out to new potential customers after they call.
SMS open rates reach up to 98%, which means a recipient can be reading your follow-up text and acting on it within minutes.
Time is money, so don't waste yours
After our receptionists book an appointment for your business, we can follow up with a text or email "thank-you" message and send important information, such as a new-client introduction video, to prepare for your meeting. Both you and your client will show up ready for a productive conversation.
Let clients know they're valued by saying "thanks" and asking for feedback
The numbers don't lie — 72% of customers will only respond to personalized messaging. Keep clients happy by showing them your appreciation. This can be time-consuming, so let us do it for you.
Our AI-enhanced professional call handling can send a follow-up message after existing clients call, thanking them for their business — and take it a step further by including a feedback survey or online review request. Get first-hand customer insights and boost your online reputation — it's a win-win.
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Complete Human Coverage When You Need It
We understand that some situations require dedicated human coverage. That's why in addition to the AI Receptionist with human support, Smith.ai offers comprehensive Virtual Receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our Virtual Receptionist plans provide:
- Dedicated human agents trained specifically on your business and industry.
- True 24/7 coverage with live professionals, never voicemail or automated systems.
- Complete call handling, including complex scheduling, detailed note-taking, and sensitive conversations.
- Seamless CRM integration with the same advanced features as our AI plans.
- Custom call instructions tailored to your exact preferences and procedures.
- Professional representation that sounds like an extension of your in-house team.
Smith.ai is trusted by 5,000+ businesses
“Every call is answered with a friendly voice. Thanks to Smith.ai's receptionists, my clients are reminded the firm cares about them from the start.”
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TALK TO OUR TEAM OF EXPERTS
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Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic services that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
- Custom AI prompts engineered for your industry, terminology, and workflows.
- Intelligent call handling with seamless human escalation.
- Native CRM integration with your existing tech stack.
- Dedicated implementation team that ensures perfect setup from day one.
END-TO-END INTEGRATIONS
We play well with your software
Calls, appointments, and payments are automatically logged in your systems by our AI. Real-time syncing with over 7,000 integrations.
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Frequently asked questions
The best virtual receptionist services do much more than pick up phone calls and take messages for you and your staff. At Smith.ai, we provide professional live agents who are capable of a wide range of services from call handling, to appointment booking, to lead intake, and more. Whether you need live staff on duty 24/7, during daytime hours, for overflow support only, or just for after-hours (nights and weekends), here are the answers to the most common questions we receive about our service, but most specifically SMS & email follow-up.
What are the advantages of using SMS follow-up messages compared to email follow-ups for business leads?
How can I make sure virtual receptionists at Smith.ai can address my specific business goals and call instructions?
What is the cost of adding SMS and email follow-up capabilities to a Virtual Receptionist plan, and what does it include?
How does Smith.ai ensure a personal touch in call handling?
What types of businesses are best suited to benefit from Smith.ai AI-powered call management services?
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