Sending a follow-up message after a call significantly improves engagement rates with new leads and existing clients. Connect with them on the platforms that are most convenient to them, and watch response rates soar.
With Smith.ai, you can customize over a dozen SMS and/or email messages to use in almost any scenario. Our professional receptionists will send the approved follow-up message when they finish speaking to the caller. Your leads and clients will be amazed by your fast, efficient communications.
For example, new leads who don’t immediately book an appointment by phone can be sent a calendar link via SMS and/or email, prompting them to secure an appointment time.
SMS open rates reach up to 98%, which means a recipient can be reading your text and acting on it within minutes. There’s no need to wait for that 3rd email in your lead-nurture drip weeks later! Incorporate a call-to-action in your post-call messages, and see immediate results when our professional live agents send those follow-up messages on your behalf, 24/7.
For example, create a sense of urgency by including a limited-time 10% off coupon code in a follow-up message, and we’ll send that out to new potential customers after they call.
After our receptionists book an appointment for your business, we can follow up with a text or email thank you message and send important information such as a new client introduction video to prepare for your meeting. Both you and they will show up prepared for a productive conversation in your scheduled meeting.
The numbers don’t lie — 72% of customers will only respond to personalized messaging. Keep clients happy by showing them your appreciation. This can be time-consuming, so let us do it for you. We can send a follow-up message after existing clients call, thanking them for their business.
And, we can take it a step further by including a feedback survey or online review request. Get firsthand customer insights and boost your online reputation — it’s a win-win.
The best virtual receptionist and chat services do much more than pick up phone calls, answer chats, and take messages for you and your staff. At Smith.ai, we provide professional live agents who are capable of a wide range of services from call handling, to appointment booking, to lead intake, to website chat, and more. Whether you need live staff on duty 24/7, during daytime hours, for overflow support only, or just for after-hours (nights and weekends), here are the answers to the most common questions we receive about our service, but most specifically SMS & email follow-up.