SMS and email follow-up after phone call

Sending a follow-up text or email after a call significantly improves engagement rates with new leads and existing clients. Connect with them on the platforms that are most convenient to them and watch response rates soar.

With Smith.ai, you can customize more than a dozen SMS and/or email messages to use in almost any scenario. Our AI-powered answering service with professional human enhancement will send the approved follow-up message when they finish speaking to the caller. Your leads and clients will be amazed by your fast, efficient communications.

For example, new leads who don't immediately book an appointment by phone can be sent a calendar link via SMS and/or email, prompting them to secure an appointment time.

SMS open rates reach up to 98%, which means a recipient can be reading your follow-up text — and acting on it — within minutes. There's no need to wait for that third email in your drip weeks later! Incorporate a call-to-action in your post-call messages and see immediate results when our AI receptionist with human backup sends those follow-up messages on your behalf, 24/7.

For example, create a sense of urgency by including a limited-time 10%-off coupon code in a follow-up message, and we'll send that out to new potential customers after they call.

After our AI phone receptionist with human backup books an appointment for your business, we can follow up with a text or email "thank-you" message and send important information, such as a new-client introduction video, to prepare for your meeting. Both you and your client will show up ready for a productive conversation.

The numbers don't lie — 72% of customers will only respond to personalized messaging. Keep clients happy by showing them your appreciation. This can be time-consuming, so let us do it for you.

Our AI-enhanced professional call handling can send a follow-up message after existing clients call, thanking them for their business — and take it a step further by including a feedback survey or online review request. Get first-hand customer insights and boost your online reputation — it's a win-win.