Healthcare provider saves 30 hours a month in coordination time

More efficiency leads to better quality patient care
Dr. Claire-Marie Bender
Colorado Snoring and Sleep Apnea Center

Business disruptions are rarely welcomed. Savvy business owners that are required to change their business model, as a result, need to quickly adapt and innovate. For businesses that traditionally work in-office, transitioning their staff to work remotely can be difficult. And even more so for healthcare providers needing to be available and responsive to their patients no matter what curveballs the world is throwing at them. Virtual receptionists help businesses in transition by staffing the frontlines as the business owners and operators navigate disruptions, which in this case meant a pandemic. Smith.ai’s receptionists offer healthcare providers friendly, helpful, and sympathetic responses to incoming callers seeking to become patients during difficult times.

Colorado Snoring and Sleep Apnea Center

Littleton, Colorado
The problem
Transitioning to remote healthcare staff
Our solution
Improved workplace efficiency with virtual receptionists

Colorado Snoring and Sleep Apnea Center (CSS) was required to shift to a hybrid (in-office and remote) workforce due to the Coronavirus pandemic. CSS, led by Dr. Claire-Marie Bender, operated two separate offices in the Denver, Colorado, area prior to the pandemic and had to temporarily close their offices due to statewide shutdowns.

After their temporary closure, CSS re-opened one of their offices for their medical staff to work out of as their administrative staff worked remotely. To help manage this new challenge, they turned to Smith.ai to help maintain normalcy,  improve workflows, and gain efficiency. With Smith.ai’s virtual receptionists handling CSS’ inbound and outbound calls, the staff gained back their time to focus on their normal roles serving their patients.

24/7 phone answering
Instant email summary of calls
Warm phone transfers
Easy and transparent billing
“Smith.ai is a valuable resource during our transition to a hybrid workforce. Their receptionists help us improve our workflow and gain back our time to focus on caring for our patients.”

For Colorado Snoring and Sleep Apnea Center, a Denver-based healthcare provider, working with Smith.ai’s receptionists has meant increased efficiency in handling patient intake during one of the biggest business disruptions in recent memory. Prior to Smith.ai, the average patient intake call took one patient coordinator from CSS between 30 to 45 minutes for each call. Now with Smith.ai’s receptionists on the phone lines and in the intake roles, CSS’ staff can simply review the patient intake after each call. As a result, CSS’ patient coordinators have saved at least 30 hours per month, which they use to focus on other essential work.  

With Smith.ai’s superior 24/7 call answering and intake services, CSS has strengthened relationships with new and existing patients while saving time and continuing to provide the personalized attention patients deserve — even during and after the global pandemic.

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