AI Receptionist for education

Calls come in, but you're not always available to answer them — especially while you're working with students. Colleges often experience a large volume of calls during application and enrollment periods. With our AI-first  answering service, we ensure that all callers to your college, university, or higher-education organization receive the information and accommodations they need through intelligent call handling with human oversight.

While you are in the classroom or out and about on campus, our AI receptionist can screen callers, book appointments, and log details in your CRM and calendar. When complex situations arise, professional agents provide seamless escalation to ensure every caller receives appropriate assistance.

The AI Receptionist from Smith.ai greets every caller professionally and captures essential student information through structured intake questions. By collecting key information upfront — such as program or course type, student age and grade level, and subject areas of interest — the system helps identify and prioritize enrollments based on your educational programs and instructor expertise. Our human agents seamlessly step in when callers request to speak with someone directly or have complex inquiries that require detailed information collection and routing to the appropriate educator, tutor, or program coordinator.

Make better business decisions with real-time call data visualized in every client dashboard from Smith.ai. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.