Education answering service for colleges and universities

Work smarter, not harder. Use Smith.ai's education answering service to outsource call answering & book appointments. Perfect for colleges & universities.
Students watch a female teacher instruct on a laptop computer.

Incoming calls are unpredictable

Calls come in, but you're not always available to answer them, especially while you're working with kids. Colleges often experience a large volume of calls, especially during application and enrollment periods. With our answering service, we ensure that all callers to your college, university, or higher education organization receive the information and accommodations they need. By doing so, you’ll leave a positive impression on prospective students and also keep current students happy. While you are in the classroom or out-and-about on campus, we can screen callers, book appointments, and log details in your CRM and calendar.

Teach your students while we handle the calls

There's too much to do. And you can't delegate an educator's work. Hand off "the rest" to our receptionists. We can talk to new leads, book appointments, and take payments. While you are busy teaching in the classroom or handling other administrative duties, our virtual receptionists can be there to take messages from your current students or set up office meetings with any potential students. No matter the situation, every caller can be accommodated by a live person through our telephone answering service.

We provide 360-degree coverage to manage both your inbound and outbound customer engagement.

Powerful call intelligence gives your business the lead

Make better business decisions with real-time call data, visualized in every Smith.ai client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.

Outreach calls and campaigns speed-up sales and support

Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made. Learn more.

of consumers expect an immediate response to a sales inquiry
of lead generation budgets are wasted on leads who are never contacted
of marketing leads never convert into sales
of customers who receive excellent service spend up to 14% more

Answer faster with Live Chat & texts

New students come to your website with questions. With Smith.ai 24/7 Live Chat, we respond in seconds to turn prospective students into paying students. Plus, we answer texts, too.

Get the most out of Smith.ai

Outreach Campaigns
Where we reach, engage & qualify leads to build your book of business. 
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Web Chat
The best channel for sales, service & support by utilizing bots, humans, or both.
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“After the Woolsey fire I thought my business would close. But I am able to grow with Smith.ai chat and phone answering services.”
Sara Gepp
Close to the Earth IT Services

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Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
  • North America-based agents
  • Best-in-class AI technology
  • Live-staffed website chat
  • Bilingual services
  • Sales development & outreach
  • Rich call intelligence
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We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
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end-to-end integrations

We play well with your legal software

All activities — from calls and chats to appointments and payments — logged in your firm's preferred software.
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