Calls come in when you're at venue visits, coordinating with vendors, or meeting with couples about their special day. We capture leads, schedule consultations, collect event details, and log information instantly in your systems. With our AI-first answering service with human support as an extension of capabilities, excited couples and urgent vendor calls never hit voicemail.
The AI Receptionist from Smith.ai greets every caller professionally and captures essential event information through structured intake questions. By collecting key details upfront — such as event date, venue preferences, guest count, budget range, and style vision — the system helps identify and prioritize qualified leads based on your availability and expertise. Our human agents seamlessly step in when callers request to speak with someone directly or have complex wedding situations that require detailed information collection and routing to the appropriate planner or coordinator.
The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
Make better business decisions with real-time call data powered by AI, visualized in your Smith.ai dashboard. Every call summary is enriched with AI-generated metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. Track booking patterns, peak wedding seasons, and vendor relationships through historical tables and charts to predict business growth, seasonal demands, and ROI with superior accuracy through our AI-powered analytics.
While our answering service with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That's why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide dedicated human agents trained specifically on your business and industry.
Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
While other AI services leave you to figure it out alone, our expert team works closely with you to craft custom AI behavior that sounds like your business, follows your procedures, and delivers results that match your goals.
The AI Receptionist from Smith.ai becomes your wedding planning business's round-the-clock communication partner, handling the endless stream of inquiries so you can focus on creating perfect weddings. You know how it is: between vendor coordination, venue visits, and client consultations, your phone never stops ringing, especially during peak wedding season.
Your AI Receptionist captures every lead that comes in, whether it's a bride calling Sunday night after getting engaged or a mother-of-the-bride researching venues at 6 AM. It conducts intelligent intake, gathering essential details like wedding dates, guest counts, budget ranges, and style preferences. The system schedules consultations directly in your calendar, qualifying leads so you know which inquiries are serious bookings versus casual browsers.
But it goes beyond basic call handling. Your AI processes payments for deposits and installments, sends information to your CRM automatically, and distinguishes between urgent vendor calls and routine inquiries. It knows when the florist needs immediate attention about tomorrow's wedding versus when someone's just starting to plan for next year. Every interaction gets logged with complete details, with no more scribbled notes or forgotten follow-ups.
What makes this powerful is the human support that extends your AI's capabilities. When an emotional bride calls about last-minute changes, or vendors need to discuss complex logistics, North America-based receptionists step in seamlessly. They're not wedding planners — they're professional receptionists who excel at showing empathy, gathering detailed information, and ensuring every caller feels heard during stressful wedding planning moments. This combination means you stay focused on designing dream weddings while your communication system runs flawlessly.
Integration is where your AI Receptionist transforms from a call-answering service into the nerve center of your wedding planning operations. With over 5,000 native integrations, every inquiry, booking, and vendor communication flows automatically into your existing systems — no double entry, no missed details.
Picture this: A couple calls about their autumn wedding. Your AI Receptionist captures their vision, budget, and requirements, and instantly that information populates your CRM. Their consultation gets scheduled in your calendar. A welcome email sequence triggers automatically. Your project management system creates a new wedding file. Even your accounting software reflects their deposit. By the time you review your dashboard, everything's organized and ready for action.
Our solutions team doesn't just connect tools — they build custom workflows using Zapier, Make, and N8N that match exactly how you run your wedding business. Want different intake processes for intimate ceremonies versus grand ballroom receptions? Need vendor inquiries routed differently than client calls? Require specific protocols for destination weddings? We configure it all during your white-glove onboarding.
The beauty is you don't need technical expertise. Our team handles the setup, ensuring perfect synchronization with your preferred tools — whether that's HoneyBook, Aisle Planner, or whatever CRM and planning software you use. This is enterprise-level integration at subscription pricing, customized specifically for how wedding planners actually work. Your systems stay connected and current without you lifting a finger.
Human escalation with Smith.ai isn't about fixing AI mistakes — it's about recognizing which moments in wedding planning genuinely benefit from human connection and ensuring they get it instantly. Your AI Receptionist handles the bulk of routine calls brilliantly, but weddings are emotional, and sometimes people need people.
Here's how it works: Callers can request a human anytime during their interaction, or your system automatically connects them based on scenarios you define. Maybe you want all calls about wedding day emergencies, budget concerns over a certain amount, or discussions about postponements to go straight to human support. You set the rules during onboarding, and we program them precisely.
Our North America-based receptionists are trained professional communicators, not wedding consultants. They won't make decisions about floral arrangements or venue selections — that's your expertise. Instead, they provide what humans do best: genuine empathy when a bride is stressed about family dynamics, careful listening when someone's describing their dream wedding vision, and patient information gathering when vendors need to coordinate complex logistics.
The transition is seamless; callers don't even realize they've been escalated. One moment they're talking to your AI about available dates, the next they're connected with a compassionate human who can handle their emotional concerns about merging two different cultural wedding traditions. These receptionists understand the wedding industry context enough to know what's urgent versus routine, ensuring the right information gets to you immediately. This combination of AI efficiency and human understanding creates an experience that builds trust and wins bookings.
Let's get real about the numbers. An in-house receptionist costs you around $77,000 annually when you factor in salary, benefits, taxes, and training. The AI Receptionist from Smith.ai starts at just $97.50 per month. Even if you opt for comprehensive virtual receptionist coverage with dedicated human agents, you're looking at $292.50 monthly. That's over $70,000 in annual savings — money you could invest in marketing, venue partnerships, or expanding your planning services.
Here's what makes our pricing even better for wedding planners: You only pay for what you use. With per-call pricing, if you exceed your plan during busy season, you just pay for those additional calls — you don't get forced into a higher tier permanently. No setup fees, no cancellation fees, no contracts that lock you in. Want to save more? Annual billing gets you 10% off.
This isn't about being cheap; it's about being smart with your resources. That $70,000 you save could hire an assistant planner, upgrade your design software, or fund the styled shoots that attract high-end clients. Meanwhile, you're getting better coverage than any single employee could provide. Your answering service works 24/7 (crucial when couples browse wedding services after work), handles multiple calls during Saturday wedding rushes, and never takes vacation during your peak booking season.
The value goes beyond just savings. You're getting consistent, professional service that scales with your business. Whether you're handling 5 weddings or 50 this year, your communication system adapts without hiring, training, or managing additional staff.
Wedding planning doesn't follow 9-to-5 schedules, and neither should your communication system. The 24/7 availability of your answering service captures leads exactly when couples are most excited and ready to book, usually in the evenings and on weekends when they're dreaming about their big day together.
Think about when wedding planning actually happens: Sunday afternoons after family discussions, late nights browsing Pinterest, early mornings before work when anxiety about planning kicks in. These are precisely when traditional wedding planners miss opportunities. Your answering service answers instantly, capturing that enthusiasm while it's hot. A couple that just got engaged Saturday night and starts calling planners Sunday morning? You're the one who answers professionally while competitors send them to voicemail.
The round-the-clock coverage also handles the reality of wedding stress. When a bride panics at midnight about weather forecasts for next week's outdoor ceremony, or when the best man calls from a different time zone about bachelor party logistics, you're accessible. The AI provides immediate reassurance and captures their concerns, with human support available for emotional situations.
This availability becomes your competitive advantage. While other planners advertise "email us and we'll respond within 24-48 hours," you offer instant, professional response anytime. Couples remember who was there when they needed help, and vendors appreciate a planner they can always reach. In an industry built on reputation and referrals, being genuinely available 24/7, not just claiming it, sets you apart and wins more weddings.