Nannies and Au Pairs

Never miss a call with 24/7 live receptionists.

Capture every opportunity to grow your nanny and au pair service when live receptionists answer your calls around the clock.
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Here’s why businesses rely on Smith.ai

82
%

of consumers expect an immediate response to a sales inquiry

50
%

of lead generation budgets are wasted on leads who are never contacted

79
%

of marketing leads never convert into sales

67
%

of customers who receive excellent service spend up to 14% more

KEEPING UP IS IMPOSSIBLE

Incoming calls are unpredictable.

Calls come in, but you're not always available to answer them. We capture leads, book appointments, collect payments, and log details instantly in your systems.

INCREASED PRODUCTIVITY

Look after your kids while we handle the calls.

There’s too much to do, and you can't delegate a professional nanny's work. Hand off "the rest" to our receptionists. We capture leads, set appointments, and follow-up to win business.

FAST FOLLOW-UPS, DONE FOR YOU

Outreach calls and campaigns speed-up sales and support

Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made. Learn more.

KNOW WHICH CONVERSATIONS MATTER

Powerful call intelligence gives your business the lead

Make better business decisions with real-time call data, visualized in every Smith.ai client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.

TRUE OMNICHANNEL SOLUTION

Capture and book appointments with 24/7 Live Chat.

Keeping a nanny and au pair service up and running effectively can be time-consuming. Our 24/7 live agents respond instantly to chats, texts, and Facebook messages so new online leads are converted while you stay focused on important work.

integrations

Smith.ai integrates with your software.

Calls, chats, appointments, and payments are automatically logged in your systems. We directly integrate with over 30 programs, including Salesforce, Hubspot, and Zapier.

Trusted by businesses &
the agencies that support them

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"Smith.ai is just excellent. My go-to receptionist team that I use and recommend to other law firms... and business owners generally!! They go above and beyond to cater their receptionist and live chat services to the specific needs of my business."
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Joey Vitale
Indie Law
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Smith.ai was stellar. They listened to me and tailored my reception service to my specific needs. They were also very good about helping me stay within my budget.
Shamia Cottrell
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My only regret about hiring Smith.ai is that I didn't make the decision sooner. They've been instrumental in helping my team operate virtually during shelter-in-place orders amid the coronavirus pandemic.
Littleton Legal PLLC
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I love Smith.ai! This has been a really convenient service and enabled me to focus on my work more and screen customers more effectively.
Jennifer Fabian-Verzosa

Everything You Need to Know About Nanny & Au Pair Answering Services

The best nanny and au pair answering services do much more than pick up phone calls and take messages for home and office. At Smith.ai, we provide virtual receptionists capable of a wide range of services from call handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from nannies, au pairs, and child caregivers.

What are the benefits of a nanny and au pair answering service?

Families put their trust in nannies and au pairs to provide loving care and support to their little ones. It's only fair that they receive the best service possible so they can know without a doubt that their children are in good hands. But the day-to-day life of a nanny can get understandably hectic. From supervising particularly hyperactive toddlers to major clean ups after playtime, nannies have little time left in their schedule to take on administrative tasks, like appointment scheduling or call answering. That leaves loyal clients and interested families left hanging. In comes a reliable nanny and au pair answering service to save the day. A reliable answering service offers professional nanny and au pair services with the unique support they need it, whether that be 24/7 call answering, qualified lead screening, or top-tier appointment scheduling. With a nanny and au pair answering service working to take more off their plate, nannies can get back to providing the qualified childcare they hope to be known for. Here are a few examples of some of the benefits that nannies and au pairs can expect when utilizing an answering service like Smith.ai:

  • Expanded availability

With an answering service manning your phones, your clients will always talk to a real human being, regardless of whether you're busy, away from the phone, or generally otherwise unavailable. With a dedicated professional agent on the line 24 hours a day, 7 days a week, your customer service will remain impeccable, and your leads will notice.

  • Increased lead captured  

Missed calls equal missed opportunities. Don’t allow leads to slip through your fingers when you can't get to the phone. Answering services provide nighttime, overflow, weekend, and after-hours availability, so any interested leads will be nurtured without you having to divide your attention from your more important childcare work. 

  • Boosted work productivity 

By handing over call-handling duties to an answering service, you'll spend less time on the phone and more time on productive work, like comprising meal plans for the kids you care for. With more billable hours spent on real work, your productivity levels will soar in no time.

  • Enhanced client satisfaction and business reputation

Smith.ai is an expert at forming memorable customer experiences, so no matter how many families you work with, our virtual receptionist got you covered. All of our virtual receptionists are highly proficient and well-versed in customer service, so your clients are guaranteed to be well-taken care of. Let us put our award-winning practices to work for you. 

  • Get more for less

For the low price of a gym membership, gain a dozen highly-trained in-house receptionists combined into one easy-to-use service. Customers who use Smith.ai instead of hiring in-house receptionists can save well over $30,000/year. That's money that can be reinvested in your childcare services.

  • Keep up with leads and clients

Phone answering services can provide detailed call summaries after each call, and even offer chat, social media, and text message answering, so your clients have more than one way to get in contact with you, giving them the the option to choose whichever communication option they feel most comfortable with.

A live nanny and au pair answering service can revolutionize the way you do business for the better. Smith.ai's virtual receptionist services are specifically designed to prioritize your business needs. Whether you're on a limited budget, overwhelmed by growing business demands, or simply looking to enrich your customer service, Smith.ai can provide the support you need wherever you need it. All the advantages of an in-house receptionist and more will be available at your fingertips, and with dozens of helpful features for you to take advantage of, Smith.ai can easily equip your nanny and au pair service with the tools it needs to reach new, unprecedented heights.

Smith.ai’s answering service can offer nannies and au pairs with useful services, like…

24/7 availability

After-hours & overflow answering

Bilingual answering

Outbound call-backs

Spam blocking

Appointment scheduling

Sales development

Payment collection

CRM Integration

Lead development

And much, much more…

With plenty of convenient features and resources, Smith.ai’s answering service is the clear choice for nannies hoping to enhance their productivity, revenue, and outreach. Smith.ai is proud to dedicate their time to offering comprehensive administrative support to childcare providers like you. For years now, our staff has been able to provide our award-winning services to countless satisfied clients. Read some of the 5-star reviews from clients like these to learn why nannies from all over trust Smith.ai to deliver exceptional virtual receptionist services.

How much money will I save by hiring an answering service for my nanny and au pair service instead of an in-house receptionist?

For those in the childcare industry, "front desk" support is an absolute necessity, and when deciding between an in-house receptionist and an answering service, it's crucial to consider what will fit your budget. Keeping cost low and quality of work high is crucial for any business looking to bring in administrative support, but with an in-house receptionist, you might not be getting as much as you could be for what you'd be paying. To give you a better understanding of the cost comparisons, we've compiled a brief list to demonstrate some of the common expenses childcare providers will have to dish out when hiring an in-house receptionist.

The average salary nation-wide for an in-house receptionist is about $37,000 and they usually come with hefty (frequently unspoken) fees, such as:

  • Medical, dental, and vision insurance, costing about $11,000/year
  • Life and disability insurance, costing about $2,000/year
  • 401K’s, retirement and pension plans, costing about $2,000/year
  • Paid sick leave, holidays, and vacations, costing about $5,500/year
  • Commuting reimbursement, costing about $5,000/year
  • Child care subsidy and parental leave, costing about $3,000/year
  • Health and wellness programs, costing about $1,000/year
  • Bonus pay, costing about $2,000/year
  • Company retreats, team bonding events, and employee outings, costing about $4,000/year
  • Free lunch, snacks, and drinks, costing about $3,500/year

Total Cost in Addition to Salary: $77,000/year

If you're located in any large city, that final price is likely to be a lot higher. And with all the time you'll have to spend on-boarding and training your new hire, the costs for this in-house receptionist up-front will be enormous. And unfortunately, one person can only do so much, and when your receptionist inevitably comes in late, calls in sick, requests time off, takes personal leaves of absence, goes on vacation, etc., you'll be the one who pays. Contrarily, Smith.ai’s virtual receptionists can complete pretty much the exact same amount of tasks as an in-house receptionist can, and they may even do them better. Our virtual receptionists are also much more affordable because our receptionists' benefits or salaries are never your responsibility.

Smith.ai’s answering service costs as little as $240/month, with no hidden fees. Ever. By hiring an answering service instead of an in-house receptionist, your business could save over $34,000/year on salary alone, and possibly up to $41,000/year in benefits beyond salary payments. Not only will you save tons, but you'll also enjoy a distinguishable boost in your overall productivity, lead conversion rates, and net profit. Unlike in-house receptionists, virtual receptionists can answer calls outside of normal business hours, enabling you to capture and covert nearly 27% more leads. Smith.ai’s virtual receptionists can even respond to live chats, texts, and social media messages, which is how 46% of customers prefer communicating with businesses. Your nanny and au pair service will finally have the bandwidth and tools it needs to reach the hundreds of potential leads you may have never known existed.

Virtual receptionist services like Smith.ai offer additional sales assistance by making outbound calls to capture potentially interested leads, which is bound to impress the over 67% of clients who base their decision to hire a business on the initial responsiveness to their call or email. Your lead conversion and retention rates will see drastic improvements as your potential clients finally receive the timely, professional responses they expect. With Smith.ai’s trusted nanny and au pair answering service, you can reap all the benefits of an in-house receptionist without the unnecessarily high cost. Check out our article to learn more about the differences between an in-house vs. a virtual receptionist.

What kinds of scenarios do nannies and au pairs need virtual receptionist services for?

Childcare providers in general have more than enough on their plate to focus on. From completing daily errands to supervising general business development and growth, nannies and au pairs have no shortage of projects and families that require their attention. With bustling work environments like this, issues often will sneak up when you least expect it, but nannies who choose to bring in outsourced support instead can save themselves the headache. A team of highly trained agents can help them effectively tackle problems as (and before) they happen. Common scenarios that we've seen nannies and au pairs struggle with that have required a virtual receptionist service's assistance for are:

  • I need administrative support, but can't afford it

"Front desk” support, in any form, is a must for just about any childcare-based business. Handing off your administrative responsibilities to a group of trained professionals can help to take the weight off nannies' shoulders. Unfortunately, the high price of in-house receptionists nowadays push many nannies away from receiving the valuable support they need.

  • Constant phone calls distract from work

Calls come in whether you're available to answer them or not. When nannies and au pairs repeatedly have to take time away from their schedules to pick up the phone throughout their day, it can be distracting. When it takes, on average, about 23 minutes to get back to a task after being interrupted by a phone call, nannies fail to remain productive, and the kids under their care won't receive the quality of care their families expect.

  • Growing business demands are overwhelming

Businesses grow and while that growth can be wonderful for any number of reasons, that growth means more: more calls to answer, more kids to care for, more schedules to plan. That can easily become overwhelming for already-busy au pair. To-do lists will expand by the minute, and when the pressure continues to get added on, it'll be your nanny and au pair service that will suffer.

  • I can't offer the around-the-clock availability clients want

When the work day ends, nannies deserve to go home and spend time away from the kids they care for. But just because you clock out for the day doesn't mean your clients just disappear. And when you're unavailable to answer their calls, you miss the over 27% of leads who call outside of regular business hours. Many nannies and au pairs would like to offer after-hours answering, but just can't afford overnight in-house receptionists or expensive call centers.

If any one of these scenarios sounds familiar to you, an answering service is the answer to your prayers. By entrusting professional virtual receptionists to handle administrative duties on your behalf, you'll receive high-quality support wherever you need it while the families you care for will enjoy top-tier responsiveness 24/7. Smith.ai's virtual receptionists are on stand-by, ready to help you get whatever you need done and provide your clients with the exceptional customer service you want to be known for. So whether your nanny and au pair service could use a little help screening leads, sending invoices, or simply answering calls, our team of well-trained receptionists can work around-the-clock to keep your client base growing and your business thriving.

What are some of the common problems that indicate my nanny and au pair service could use a virtual receptionist service?

In this day and age, even the best business plans tend to go astray, no matter what industry you're in or company size you have. The harsh reality is many businesses get stuck in tricky situations that require outside support, and childcare-centric businesses like yours are by no means an exception. A few of the most commonly reported problems we've seen dozens of nannies and au pairs desperately need virtual receptionist services for are:

  • I'm unable to offer the responsiveness leads demand

Hectic schedules leave even the most experienced nanny hard-pressed for time to allocate towards anything other than childcare, especially customer service. Responsiveness has been proven to be undeniably crucial for any and all client-facing businesses, but when days are as jam-packed as they often are, nannies fail to have the time to offer the responsiveness that leads want.

  • I'm struggling to get productive work done

Rising costs for in-house receptionists force many childcare providers to try and take on administrative duties themselves. But with a long list of responsibilities, nannies who choose to tackle these administrative responsibilities themselves have a hard time balancing their regular childcare duties with endless administrative demands. Needless to say, in cases like these, productivity drops big time.

  • I can't get to new leads in time and it's costing me money

Answering calls can be a major obstacle for busy au pairs, especially when they're preoccupied overseeing playtime, cleaning up messes, or chasing after younglings. Squeezing in time to provide customer service in between juggling childcare duties can be an absolute nightmare, and in the end, call handling and lead screening duties usually fall to the wayside when schedules are tight, leaving leads ignored all together.

  • My competitors are responding to potential clients faster than me

It isn't uncommon for nannies to express how challenging it is to differentiate themselves from their competitors. Of course, providing outstanding customer experience through immediate, thoughtful responses can place any nanny in good standing with leads, but delivering decent customer service takes time that a lot of independent nannies unfortunately can't afford to take away from their daily schedules.

  • Capturing and converting leads is challenging

The only way to build and sustain a successful business is by finding and converting new clients regularly. But for nannies with jam-packed schedules, lead generating and screening is simply not a top priority. And when left unanswered, leads will quickly turn their attention to the nearest nanny and au pair service they can find that's available to answer their questions.

  • I don't know how to keep track of all of my clients’ data

Maintaining detailed phone records and call summaries isn't as easy as it may appear, and for nanny and au pair services who, like many other client-facing businesses, disperse client data across varying software platforms. Understandably, knowing exactly how, when, and why clients call is critical for childcare providers hoping to establish and expand their customer base, but when information about a customer's experience is mishandled or lost, nannies lose out on lead generation and conversion opportunities.

If you're currently having difficulty with any one of these incredibly common issues, know that a virtual receptionist service is a tried-and-tested solution that can help you address and resolve problems like these. One of our clients' favorite features of Smith.ai's answering services is that our virtual receptionists direct their attention towards tackling the specific problems you're currently challenged with. This means that our virtual receptionists will spend time where you need it most, whether that's something as simple as call handling or something slightly more complex, like outbound call-backs. Smith.ai is available to cater to your business needs. Sign up risk-free with our 14-day money-back guarantee and experience first-hand how Smith.ai’s virtual receptionists can handle even the most challenging issues your nanny and au pair service faces.

What do I need to prepare to get started with a nanny and au pair virtual receptionist service?

When considering a virtual receptionist service, a great place to start is to consider which areas of your business could use a little extra help in. To figure out which services you might benefit from the most, think about which problems or challenges appear to be a ongoing issue for you:

  • Does sending out invoices take up too much time in your day? 
  • Could you use additional lead screening support? 
  • Is dealing with rude clients a little more challenging for you? 

One of the most beloved aspects of Smith.ai lies in the fact that our virtual receptionists are able to tweak their service to fit your needs, whatever they may be. 

Once you've identified some of the most challenging issues Smith.ai receptionists can help you resolve, consider your business's activity level: 

  • Do you receive more social media messages than phone calls?
  • Does appointment scheduling overwhelm you?
  • Would your business benefit from 24/7 phone answering or would you prefer a particular time frame, such as 9-to-5, for answering calls? 

Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need. 

All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is quick and simple. No annual contracts, no hidden setup fees, and no scripts required. 

To sign up with Smith.ai, follow these three easy steps:

  1. Customize your instructions – Just answer a few, quick questions about your business and the preferences you have, and we’ll get you started. We’ll use your answers to customize the way our virtual receptionists answer your calls and your clients’ questions. 
  2. Send your calls to us – We work with every major phone system and can set up customized rules for when we answer your calls, or we can answer every call, 24/7!
  3. Try risk-free with our 14-day money-back guarantee – Fully experience our call answering, scheduling, payments, and other phone services completely risk free for 14 days. If you find that we're not the right fit for you, you can receive up to $1,000 back within the first 14 days.

Whether your nanny and au pair service is looking for front desk support in the form of a full-time virtual receptionist or just an overflow or after-hours call answering service, Smith.ai can offer you the custom-tailored assistance you've been looking for with quality customer service, lead screening, and sales development, among dozens of other useful services. When you choose Smith.ai, you aren't just gaining a virtual receptionist service, you’re gaining a professional, reliable, and friendly team of highly-trained experts who can reshape the way you do business for the better. And once you start using Smith.ai's virtual receptionist service, you'll wonder how you ever got by without it.

Learn how to get started with Smith.ai’s virtual receptionist service.

Recent Client Testimonials

"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients."
Jeremy Treister
CMIT Solutions of Downtown Chicago
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