Calls come in when you're under a sink, dealing with a burst pipe, or already at another emergency. We capture leads, prioritize emergencies, schedule service calls, and log details instantly in your systems. With our AI-first answering service with human support as an extension of capabilities, urgent plumbing issues never hit voicemail.
The AI Receptionist from Smith.ai greets every caller professionally and captures essential service information through structured intake questions. By collecting key details upfront â such as problem type and severity, water damage status, property details, urgency level, and availability â the system helps identify and prioritize emergency calls based on your service areas and capabilities.
The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
Make better business decisions with real-time call data powered by AI, visualized in your Smith.ai dashboard. Every call summary is enriched with AI-generated metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. Track emergency patterns, common issues, and service trends through historical tables and charts to predict business growth, seasonal demands, and ROI with superior accuracy through our AI-powered analytics.
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. Thatâs why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide dedicated human agents trained specifically on your business and industry.
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Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
Your AI Receptionist recognizes plumbing emergencies instantly and applies your custom protocols to handle urgent situations exactly how you want them handled. When someone calls about burst pipes, gas leaks, or flooding, the system assesses urgency levels based on your predefined criteria and collects critical details to get your team moving fast.
Here's the key part â your AI Receptionist seamlessly escalates emergency calls to our North America-based human receptionists who provide compassionate support during these high-pressure situations. They're trained to show empathy, collect detailed information, and coordinate rapid response from your plumbing team. You get the speed of AI with human support when it matters most, ensuring critical situations receive the attention they deserve without delay.
CRM integration transforms how your plumbing business manages customer relationships. The answering service automatically logs every interaction, tracks customer history, and stores key data directly in your CRM, with no manual entry needed. This means when Mrs. Johnson calls about her water heater six months after installation, the system already knows her service history and can provide personalized responses based on past interactions.
The real magic happens with lead management. Your AI Receptionist scores and qualifies leads intelligently, tracking them through your sales funnel and prioritizing high-value opportunities. You'll see exactly which marketing efforts bring in qualified leads and which ones waste your budget. Plus, our solutions team can create custom workflows using Zapier, Make, or N8N to connect your CRM with 7,000+ other tools. The comprehensive data gives you insights into customer patterns and seasonal trends, helping you make smarter business decisions. It's like having a business analyst working alongside your receptionist, but at a fraction of the cost.
The AI-first plan puts artificial intelligence in the driver's seat, handling most calls with swift efficiency while human receptionists provide support for escalations and complex situations. Your AI Receptionist manages routine tasks, such as answering calls, scheduling appointments, and qualifying leads, in just two to three minutes per call. When customers request human assistance or situations require that personal touch, our North America-based receptionists step in seamlessly. This plan works great if you want maximum efficiency with human support available whenever needed.
The AI-enhanced Virtual Receptionist plan flips the script. Human agents from Smith.ai handle every call with AI technology providing real-time prompts and customer insights to enhance their performance. You get North America-based receptionists managing complex scheduling, taking detailed notes, and handling sensitive conversations. Both plans include the same CRM integrations and custom instructions tailored to your business. The difference? Whether you want AI leading with human support, or humans leading with AI enhancement. Either way, you get bespoke service typically reserved for enterprise contracts, but at subscription pricing.
Let's talk real numbers. An in-house receptionist costs around $77,000 annually when you factor in salary and benefits, and that's before considering sick days, vacation time, or the cost of hiring and training replacements. For most plumbing businesses watching their bottom line, that's a huge expense for someone who can only handle one call at a time.
The AI Receptionist from Smith.ai starts at just $95.00 per month for 50 calls. Our AI-enhanced virtual receptionist plans with dedicated human agents start at $292.50 per month. If you go over your call allowance, you simply pay for each additional call â you're not forced into a higher tier. No setup fees, no cancellation fees, no surprises. Most plumbing businesses save $30,000 to $40,000 annually while getting 24/7 coverage that never calls in sick. That's money you can reinvest in growing your business, upgrading equipment, or expanding your service area. You get enterprise-level customization and white-glove service at subscription pricing â something you'd typically only find with multi-year agency contracts.
Getting started is straightforward, and we don't drop you in the ocean to figure it out alone. Our onboarding specialists work with you to create custom AI prompts and flexible instructions tailored specifically to your plumbing business. We'll understand your service offerings, emergency protocols, pricing structure, and exactly how you want different types of calls handled. Then you simply forward your calls to our system; it works with any phone system, no technical headaches required.
Want to test it out first? You get a 30-day risk-free trial with a money-back guarantee. That's a full month to see how the AI Receptionist captures leads, schedules appointments, and handles your specific call scenarios. During this time, you'll experience our white-glove onboarding support and wraparound account management â we're your partner in this, not just another vendor. Most businesses know within the first week that this changes everything about how they handle customer calls. The trial gives you plenty of time to ensure the system works perfectly with your existing workflows and delivers the professional, personalized service your customers expect.