There’s too much to do, and you can't delegate a pool and hot tub technician's work. Hand off "the rest" to our receptionists. We capture leads, set appointments, and follow-up to win business.
The best pool and hot tub answering services do much more than pick up phone calls and take messages for technicians and specialists. At Smith.ai, we provide virtual receptionists capable of a wide range of services from calling handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from pool, spa, and hot tub specialists.
Companies that specialize in installing, repairing, and selling pools, hot tubs, and spas are have their hands full at it is. They simply don't have the time to answer every single call that comes in. Thankfully, they can still provide quality customer support through a reliable pool and hot tub answering service, which has been proven to improve businesses on a multitude levels. Here are a number of the benefits pool and hot tub business owners have experienced with us:
With a phone call answering service that’s available 24/7, your clients will always have a real person to talk to, whether your pool and hot tub company is busy, closed, or on holiday. Your clients’ questions and concerns always receive a thoughtful response.
Missed calls means missed opportunities. Don’t lose out on leads just because you’re not always able to pick up the phone. Answering services provide nighttime, weekend, and after-hours availability so you never misses another call and another lead.
Through outsourcing call handling to an answering service, you’ll have the spare time to spend where you need it most and focus on more important work to build your pool and hot tub business.
Here at Smith.ai, we know great customer service and how to deliver it for a range of business types and industries. Our team of virtual receptionists are highly trained in customer service and hospitality, so allow us put our tried-and-true practices to work for you and deliver an exceptional and professional response that represents your pool and hot tub business well every time.
No need to dedicated your already-limited time and budget towards hiring an in-house receptionist when you can get all of the services you need and then some with an answering service for half of the price. Customers who use Smith.ai can save upwards of $30,000/year.
Answering services like Smith.ai can send your pool and hot tub team detailed call summaries after each call and provide your customers with chat, social media, and text messaging, enabling you to stay in contact with your most valued clients.
A live pool and hot tub answering service can give your business the relief and support it needs, whether your team is on a budget, overwhelmed by overflow calls, or simply looking to strengthen your customer service. Your pool and hot tub business can reap even more benefits to help your company accomplish its goals, whatever they may be, with Smith.ai’s pool and hot tub answering service.
Smith.ai’s answering service can serve pool and hot tub service companies with…
With a long list of accommodating features and almost limitless resources, Smith.ai’s answering service is guaranteed to help grow your team's productivity, revenue, and outreach. For years, Smith.ai has offered consistently high-quality service to pool and hot tub businesses across the nation. That's only part of the reason why our clients trust Smith.ai to provide their business with premium support. Read our 5-star reviews to learn why pool and hot tub business owners prefer Smith.ai.
The cost of a receptionist is understandably one of the most important factors to consider when deciding on whether to hire an answering service or a traditional, in-house receptionist. To give you an idea, we've compiled a list of the customary expenses that are attaching with hiring an in-house receptionist.
The average salary nation-wide for an in-house receptionist is about $37,000 and they regularly come with surprisingly expensive fees, such as:
Total Cost in Addition to Salary: $77,000/year
If your pool and hot tub company is located in a highly populated area, the total cost may be even higher, especially when your in-house receptionist inevitably comes in late, calls in sick, requests time off, takes personal leaves of absence, goes on vacation, etc. Smith.ai’s virtual receptionists can accomplish the same tasks as in-house receptionist and then some, barring coffee runs and supply restocks, of course, and are much less expensive because you don't have to pay for any of our receptionists' benefits or salaries.
Smith.ai’s answering service costs as little as $210/month, with no hidden or overpriced fees. Your business could save over $35,000/year, not to mention up to $42,000/year in benefits beyond salary payments, by deciding to hire an answering service instead of an in-house receptionist. Not only will your business save money, but your business will also be able to optimize productivity and revenue like never before. Unlike in-house receptionists, virtual receptionists can answer calls outside of normal operating hours, allowing you to reach over 27% more leads. Smith.ai’s agents can answer live chats, texts, and social media messages, which is how 46% of clients prefer to communicate with businesses.
Virtual receptionists can even provide sales assistance by making outbound calls to convert more leads, which has been proven to be helpful as over 67% of clients base their decision to hire a business on the initial responsiveness to their call or email. Responsiveness can be extremely difficult for a team with limited in-house staff and limited in-house hours. Luckily, an answering service can ensure your responsiveness is always the priority, allowing your lead conversion rate to sky rocket. With Smith.ai’s pool and hot tub answering service, your business can receive all the benefits of an in-house worker without the unnecessary cost. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.
Owning and operating a pool and hot tub business can be exhausting, from managing repairs, installations, and sales to overseeing overall company development and growth. Companies like these regularly come face-to-face with hard-to-fix issues that can impact their ability to reach, intake, and convert new customers. The most common scenarios that pool and hot tub companies need virtual receptionist services for are:
"Front desk" support is a must for any client-facing company. Unfortunately, pool and hot tub companies often have a limited budget, making in-house receptionists and administrative assistants entirely inaccessible to them, especially when they already have to make room for office rent and supplies, marketing, and advertising.
Calls come in whether your team is available and your doors are open or not. When pool and hot tub technicians have to answer phone calls in addition to their regular sales, installation, and repair duties, they can easily fall behind on more important work. On average, it takes about 23 minutes to get back to a task after being interrupted by a phone call, so each time your specialists answers a call, you lose almost half an hour of productive work.
Businesses grow and while that is great for many reasons, the growing demands can spread your team's time too thin and make it difficult for them to keep up. With calls that need to be answered, appointments that need to be scheduled, and invoices that need to be sent, pool and hot tub teams quickly feel overwhelmed.
When the work day ends, pool and hot tub sales experts, technicians, and specialists want to go home and enjoy their free time away from clients, but calls don’t stop coming in and when your team isn't available to answer the phone, leads can often be missed, as over 27% of leads call out of regular business hours. Businesses like yours want to offer their clients accessible customer service 24/7, but with limited in-house hours, it can be nearly impossible.
If your pool and hot tub company is facing any one of these scenarios, an answering service can help by allowing a trained professional to take these tasks on for you. An pool and hot tub answering service will help your team by sending some of the more time-consuming and frustrating responsibilities to virtual receptionist, who can address and alleviate many of the tedious issues your business faces. Smith.ai’s virtual receptionists can be of great service to you, whether your pool and hot tub company is looking for some additional call handling, spam blocking, or lead qualifying support. By eliminating the need to allocate time to screening calls and answering clients’ questions, your business can get back to focusing on more important work without neglecting your client relationships.
Pool and hot tub service businesses, like any business, can find themselves in compromising situations that require outsourced assistance to resolve. Some of the most common problems are:
With a limited staff and a never-ending list of assignments, pool and hot tub companies may struggle to answer phones and respond to messages from clients as quickly as they should. Attempting to successfully run an pool and hot tub business and provide quality customer service at the same time can easily lead to poor performance in both.
With the cost of in-house receptionists being as high as it is, in-house staff are left to delegate administrative tasks themselves. Despite spending a large portion of their day getting these office duties done, pool and hot tub technicians, sales men, and specialists are often unable balance their daily projects with their administrative tasks.
Pool and hot tub businesses may try to attempt to respond to all of the calls they receive, however, they usually have higher priority assignments that take precedent. With so much on their plate, teams can quickly fall behind on responding to new inquiries, meaning potential leads will frequently be missed.
It can be extremely difficult for pool and hot tub service companies to demonstrate their specialties and stand out amongst their competitors. Providing quality customer service through quick and thoughtful responses can place businesses well above the rest, but many pool and hot tub businesses lack the free time between deliveries to do so.
One of the most crucial, yet challenging aspects of building a successful business is finding and converting new clients. With so much time dedicated to keeping daily operations running smoothly, pool and hot tub teams may not be able to reach and respond to potential clients as quickly as they'd like. Slow response times means unsatisfying customer experiences, which directly contribute to poor lead conversion and client retention rates.
Maintaining detailed phone records and call summaries isn't a simple task for pool and hot tub businesses who likely disperse client data across a multitude of software platforms. Tracking client call information can provide any business hoping to sustain and build sustainable client relationships, but without the proper tools, time, and know-how, pool and hot tub companies can fall short of success.
If your pool and hot tub business is attempting to handle one or any of these challenges, but struggling to do so, a virtual receptionist service may be useful for you. One of the many great things about Smith.ai is that our services are designed to fit your business needs, not the other way around. Our virtual receptionists can allocate time where you need it most and tackle the specific issues your business face, whether your team needs additional call handling, appointment scheduling, or payment collecting support. Sign up risk-free with our 14-day money-back guarantee and see how Smith.ai’s virtual receptionists can alleviate the problems your pool and hot tub company faces.
A good place to start is determining which services are most valuable to your pool and hot tub company. To figure out which services you and your team might benefit from the most, ask yourself what problems or opportunities you face that a virtual receptionist service can help to address:
Whatever it may be, Smith.ai’s virtual receptionists can adjust their service to better suit your business needs.
After that, think about what services would best fit your company’s activity level:
Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need.
All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is simple and fast. No annual contracts, no setup fees, and no need to supply scripts.
Follow three simple steps:
Whether your business is looking for a full-time virtual receptionist or an overflow or occasional phone answering service, Smith.ai can offer customized assistance to your team with quality customer service, lead screening, and sales development. When you sign up with Smith.ai, you won’t just be gaining a virtual receptionist service, you’ll be gaining a professional, reliable, and friendly team who are guaranteed to transform your business by capturing leads and delighting current clients.