Calls come in when you're testing water chemistry, installing equipment, or already at another service call. We capture leads, schedule maintenance, handle emergency repairs, and log details instantly in your systems. With our AI-first answering service with human support as an extension of capabilities, pool emergencies never hit voicemail.
The AI Receptionist from Smith.ai greets every caller professionally and captures essential service information through structured intake questions. By collecting key details upfront — such as pool type and size, service needed, equipment issues, chemical problems, and urgency level — the system helps identify and prioritize qualified leads based on your service areas and expertise.
The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
Make better business decisions with real-time call data powered by AI, visualized in your Smith.ai dashboard. Every call summary is enriched with AI-generated metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. Track seasonal patterns, common repairs, and maintenance trends through historical tables and charts to predict business growth, equipment needs, and ROI with superior accuracy through our AI-powered analytics.
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That’s why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide dedicated human agents trained specifically on your business and industry.
Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
The answering service from Smith.ai connects directly with your CRM system, automatically logging every call detail, scheduling appointments, and updating customer records without you lifting a finger. Compatible with over 7,000 business tools, the system adapts to whatever CRM you're already using, whether it's ServiceTitan, Jobber, or any other platform popular in the pool and hot tub industry.
Here's what actually happens: When someone calls about pool maintenance or hot tub repair, the answering service captures all the important details and pushes them straight into your CRM in real-time. No more scribbling notes or updating records later. Your team sees customer history, service schedules, and equipment details instantly.
Plus, our solutions team can create custom workflows using Zapier, Make, or N8N to connect your CRM with other tools you use. This means better record accuracy, streamlined workflows, and the ability to spot trends in customer behavior that help you make smarter business decisions. You're not just getting a receptionist, you're getting a system that makes your entire operation run smoother.
Most AI answering services give you a subscription and wish you luck. Smith.ai becomes your partner with white-glove onboarding, custom AI prompts engineered specifically for your pool and hot tub business, and flexible instructions that adapt to your exact needs. You're not getting a one-size-fits-all solution; you're getting bespoke service typically reserved for enterprise contracts, but at subscription pricing.
The game-changer? Our AI-first approach with VR-backed support means your customers can request a human at any time during their call. When they do, or when the system recognizes complex situations, North America-based receptionists seamlessly step in. They're professional receptionists who excel at customer service, information collection, and call routing — not trying to diagnose pump problems or recommend chemical treatments. This combination delivers swift AI efficiency with human support for situations that need that personal touch.
While competitors drop you in the ocean to figure things out alone, our onboarding specialists and wraparound account management ensure your success from day one. No hidden fees, no setup costs, no cancellation penalties: just transparent pricing and infinite customization that grows with your business.
Let's break down the real numbers. An in-house receptionist costs around $77,000 annually when you include salary, benefits, insurance, paid leave, and all those extras that add up fast. That's before considering training time, sick days, or what happens when they're on vacation during your busy season.
The AI Receptionist from Smith.ai starts at just $95.00 per month for 50 calls. Need more human involvement? Our AI-enhanced Virtual Receptionist plans with dedicated North America-based agents start at $292.50 per month. If you exceed your call allowance, you only pay for each additional call, and you're not forced into a higher tier. No setup fees, no cancellation fees, just straightforward pricing.
Most pool and hot tub businesses save $33,000 to $40,000 annually while getting 24/7 coverage that never takes a lunch break. That's money you can invest in inventory, marketing, or expanding your service area. You get professional call handling around the clock for less than what you'd pay for someone who can only answer one call at a time during business hours.
Pool problems don't wait for Monday morning. When someone's pool turns green on Saturday or their hot tub stops heating on Sunday night, the AI Receptionist from Smith.ai answers immediately — 24/7, 365 days a year. No more missed opportunities because someone called after hours and moved on to your competitor.
The AI Receptionist handles these calls with the same professionalism as during business hours, qualifying leads, scheduling service calls for Monday morning, and collecting all the details your technicians need. For urgent situations or when callers request human assistance, our North America-based receptionists provide support and escalation. They show compassion during stressful situations (nobody's happy about a broken hot tub before a party) and ensure customers feel heard and helped. Every lead gets captured, every appointment gets scheduled, and every urgent issue gets properly escalated, whether it's 2 PM or 2 AM. Studies show that 27% of leads call outside normal business hours. With Smith.ai as your partner, those aren't missed opportunities anymore — they're captured customers.
Your pool and hot tub business isn't like anyone else's, so why should your answering service be? Smith.ai offers infinite customization with AI prompts engineered specifically for your industry terminology, service offerings, and unique workflows. Want different protocols for pool maintenance versus hot tub repair calls? Done. Need bilingual support for English and Spanish-speaking customers? Built in. Specific questions for commercial versus residential clients? No problem.
Our onboarding specialists work with you to create flexible instructions that match exactly how you want calls handled. The AI Receptionist learns your service area boundaries, seasonal pricing, equipment brands you service, and which calls need immediate escalation. Integration with your existing tools happens seamlessly — we connect with over 7,000 business applications, and our solutions team creates custom workflows when you need something special.
This isn't a rigid system where you adapt to the technology. The technology adapts to you. With wraparound account management, you can adjust and refine your call handling as your business grows. Whether you're a single-location shop or managing multiple territories, the system scales with you while maintaining the personalized service your customers expect.