Smith.ai follows up with your leads for fast, effective lead capture and new customer intake. We call back leads who complete web forms or contact you via text, email, or Facebook message.
The best roofer answering services do much more than pick up phone calls and take messages for home and office. At Smith.ai, we provide virtual receptionists capable of a wide range of services from calling handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from roofing mechanics, contractors, and specialists.
Any experienced roofer will tell you, in their profession, there is little to no down time. Between regular roof inspections and providing detailed labor to complex roofing projects, roofers are left with close-to-no time to answer phone calls and respond to messages. But with a roofer answering service, customer service is one less issue they have to make the time to address. A reliable answering service has been shown to support businesses in the ways that matter most. Here are a number of the benefits that roofers have experienced with answering service:
With a phone call answering service that’s available 24/7, your clients will be able to talk to a real person, whether your team is busy, closed, or on holiday. With a dedicated professional on the line, your clients’ questions will always receive a thoughtful response.
Missed calls means missed opportunities. Don’t miss out on leads when you’re away from the phone. Answering services provide nighttime, overflow, weekend, and after-hours availability so your team never has to miss another call.
By handing off phone calls to an answering service, your schedule will be freed, allowing your team to spend where your business needs it most, enabling them to focus on more important work that's guaranteed to help grow your roofing business.
Smith.ai knows great customer service, so no matter your business type or industry, our virtual receptionist have you covered. Each and every Smith.ai virtual receptionists is highly trained in customer service. Let us put our award-winning practices to work for you and deliver an exceptional and professional response that gives your roofing business the representation it can be proud of.
No need to allocate limited time and money towards hiring an in-house receptionist when you can get all of the services you need and then some with an answering service for half the price. Customers who use Smith.ai can save upwards of $30,000/year.
Phone answering services can send your roofing company detailed call summaries after each call and even provide your customers with chat, social media, and text messaging so you can stay in contact with your most valued clients.
A live roofer answering service can provide your business with a much needed sense of relief, whether you're on a budget, overwhelmed by overflow calls, or simply looking to enrich your company’s customer service. Your roofing company can enjoy the added benefits that boost your team's ability to accomplish its goals, whatever they may look like, with Smith.ai’s roofer answering service.
Smith.ai’s answering service can provide roofers with…
With tons of accommodating features and resources, Smith.ai’s answering service is guaranteed to enhance roofing teams' productivity, revenue, and outreach. For years, Smith.ai has offered quality service to roofing businesses like yours and our clients trust Smith.ai to provide their business with premium support. Read our 5-star reviews to learn why roofers across the nation rely on Smith.ai.
It's a no-brainer that the cost of a receptionist is can influence any business's decision to hire an answering service or a traditional, in-house receptionist. Keeping costs lows and quality high is key, but with an in-house receptionist, that may not be the case. To give you a breakdown of the cost comparisons, we've created a list of the average expenses your business can expect to come with any in-house receptionist.
The average salary nation-wide for an in-house receptionist is about $37,000 and they usually come with surprisingly high fees, such as:
Total Cost in Addition to Salary: $77,000/year
If your roofing company is located in any highly populated city, that price may be even higher. Costs pile up when your in-house receptionist inevitably comes in late, calls in sick, requests time off, takes personal leaves of absence, goes on vacation, etc. Smith.ai’s virtual receptionists can accomplish the same tasks as in-house receptionist and then some, barring coffee runs and supply restocks, of course, and are much less expensive because you never have to pay for any of our receptionists' benefits or salaries.
Smith.ai’s answering service costs as little as $210/month, with no hidden fees. That means your business could save over $35,000/year on salary alone, and possibly up to $42,000/year in benefits beyond salary payments, by hiring an answering service instead of an in-house receptionist. Not only will you save money, but your business will also be able to optimize productivity and revenue like never before. Unlike in-house receptionists, virtual receptionists can answer calls outside of normal operating hours, helping your team capture and covert 27% more leads. Smith.ai’s agents can also answer live chats, texts, and social media messages, which is how 46% of customers prefer communicating with businesses.
Virtual receptionists can even provide sales assistance by making outbound calls to convert more leads, satisfying the over 67% of clients who base their decision to hire a business on the initial responsiveness to their call or email. With interested clients receiving immediate, professional responses, there's no telling how many leads your business can convert. With Smith.ai’s roofing answering service, your business can receive all the benefits of an in-house worker without the unnecessarily high cost. Read our article to learn more about the differences between an in-house vs. a virtual receptionist.
Keeping any business up and running is not as easy as it may seem. From coordinating day-to-day operations to overseeing overall company development and growth, roofing companies like yours have plenty on their plate. With an endless list of responsibilities, owners and managers inevitably come face-to-face with issues that keep business in the red. The most common scenarios that roofing teams like yours need virtual receptionist services for are:
Every business can benefit from some “front desk” support. Having professional assistants offset regular administrative pressures so workers can focus on specialized tasks can make all the difference. Unfortunately, with budget-restrictions, many roofing companies may not be able to afford the high expenses that come with in-house receptionists, especially when office rent, cleaning supplies, and marketing prices continue to sore.
Calls come in whether your roofing team is free to answer them or not. When expert roofers are forced to take time away from appointments to answer phone calls, they quickly fall behind on work and lose focus. On average, it takes about 23 minutes to get back to a task after being interrupted by a phone call, which, after several calls, leads to a huge loss in productivity and revenue.
Businesses grow and while that growth is great for obvious reasons, it can be challenging for already-busy employees to keep up. With calls that need to be answered, appointments that need to be scheduled, and invoices that need to be sent, it’s easy to see how roofing teams can struggle to get everything done.
When the work day ends, roofers want to go home and enjoy their time away from clients, but just because your team clocks out doesn't mean calls don’t stop coming in. When you're unavailable to answer the phone, leads can and will be missed, as over 27% of leads call outside of regular business hours. Roofers may want to offer around-the-clock customer service, but it's often unrealistic and unmanageable for them to provide the after-hours availability customers want, especially with a limited in-house staff.
If your roofing team is stuck dealing with any one of these frustrating scenarios, an answering service is just the answer you've been searching for. By allowing a trained professional to take over call handling, your roofing team will benefit from the added support and your customers will receive the professional responsiveness they crave. Our virtual receptionists can address and resolve most of the tedious issues your roofing business faces. Whether you're in need of some additional assistance with call handling, spam blocking, or lead qualifying, Smith.ai's virtual assistants can be of service. By eliminating the need to allocate time to screening calls and answering clients’ questions, your roofing business can get back to focusing on more important work without neglecting your client relationships.
Every company find themselves in compromising situations that require outsourced assistance to resolve, and roofing businesses are no exception. Some of the most common reported problems that roofers face are:
With a limited staff and a never-ending list of projects that need immediate attention, roofing staff may struggle to answer phones and respond to messages from clients as quickly as they need to in order to capture leads while they can. Attempting to successfully address all of the day-to-day tasks of running a business while still providing high-quality customer service can lead to poor performance in both.
With in-house receptionists being unaffordable and inaccessible for most roofing businesses, roofers are frequently left to tackle administrative tasks themselves. Despite spending a large portion of their day working on these office duties, roofers are often unequipped to balance their specialized work with their overwhelming administrative duties, leaving them overwhelmed and unproductive.
Though they may try to answer every call, roofing teams are usually too busy to do so. By prioritizing their daily tasks and specialized roofing work, they fail to respond to new inquiries in time, leaving potential leads high and dry.
Many roofing companies note the difficulty in making their business stand out amongst their competitors. Providing quality customer service through quick and thoughtful responses can place any business in good standing with their current and potential clients, but many roofers lack the free time between appointments to do so.
One of the most crucial, yet challenging aspects of building a successful business is finding and converting new clients. With so much time and effort being spent towards existing clients, roofing businesses may not have the time to seek out and convert new clients. Roofers who spread their workload too thin may not be able to deliver quality customer service, resulting in increasingly poor lead conversion, client loyalty, and retention rates.
Maintaining detailed phone records and call summaries isn't a simple task for roofing businesses who often disperse client data across a multitude of software platforms. Knowing how, when, and why clients call is of the utmost importance for any business looking to maintain and improve their client relationships, but when customer information is mismanaged, roofers find their client relationships quickly suffer.
If your roofing business is facing one or more of these challenges, a virtual receptionist service may be useful for you. One of the many notable features of Smith.ai answering services is that our receptionists are there to address and fix the your business faces. Our virtual receptionists can allocate time where you need it most and address the specific issues your business struggles to overcome, whether your team needs additional support answering calls, book consultations, or sending invoices. Sign up risk-free with our 14-day money-back guarantee and see how Smith.ai’s virtual receptionists can alleviate the problems your roofing company faces.
When considering a virtual receptionist service, a good place to start is to consider which areas of your business or team could use additional support in. To figure out which services your roofing business might benefit from the most, ask yourself which problems or challenges your team faces that a virtual receptionist service can help to address:
Whatever it may be, Smith.ai’s virtual receptionists can adjust their service to better suit your business needs.
After that, think about what services would best fit your company’s activity level:
Whether you get twenty calls a month or 2,000, Smith.ai can customize your virtual receptionist service to fit your business activity so you only pay for what you need.
All you have to do next is sign up. Getting started with Smith.ai’s virtual receptionist service is simple and fast. No annual contracts, no setup fees, and no need to supply scripts.
Follow three simple steps:
Whether your business is looking for a full-time virtual receptionist or an overflow or occasional phone answering service, Smith.ai can offer customized assistance to your team with quality customer service, lead screening, and sales development. When you sign up with Smith.ai, you won’t just be gaining a virtual receptionist service, you’ll be gaining a professional, reliable, and friendly team who are guaranteed to transform your business by capturing leads and delighting current clients.