Calls come in when you're on rooftops, meeting with insurance adjusters, or handling emergency repairs. Your AI Receptionist captures leads, schedules inspections, processes storm damage requests, and logs details instantly in your systems. With our AI-first service backed by human support for escalations, emergency repair calls never hit voicemail.
The AI Receptionist from Smith.ai becomes a part of your firm, greeting every caller professionally and capturing project information through structured intake questions. By collecting key details upfront — such as roof type and age, damage description, insurance status, urgency level, and property details — your AI Receptionist helps identify and prioritize emergency repairs and qualified leads based on your service areas and capabilities.
The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
Make better business decisions with real-time call data powered by AI, visualized in your Smith.ai dashboard. Every call summary is enriched with AI-generated metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. Track storm patterns, seasonal demands, and lead sources through historical tables and charts to predict business growth, material needs, and ROI with superior accuracy through our AI-powered analytics.
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That’s why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide dedicated human agents trained specifically on your business and industry.
Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
Traditional call centers take messages and maybe book appointments. Smith.ai becomes your roofing company's partner with an AI Receptionist that handles everything from storm damage emergencies to routine maintenance inquiries with AI-first efficiency and human escalation when needed. While traditional services struggle with complex situations like "I think I need a full roof replacement but I'm not sure about my insurance coverage," your AI Receptionist captures every detail, qualifies the lead based on your criteria, and escalates to human support when situations require that personal touch.
The real difference shows in the results. Your AI Receptionist works 24/7 — crucial when storms hit at midnight and homeowners need immediate help. It handles multiple calls simultaneously during severe weather events when everyone's calling about damage.
Plus, with bilingual AI capabilities and real-time analytics, you understand which neighborhoods need service after storms, which marketing campaigns generate qualified leads, and how quickly your team responds to emergencies.
Integration with over 7,000 business tools transforms the AI Receptionist from Smith.ai into the central nervous system of your roofing operation. When someone calls about storm damage, the details flow directly into your CRM, including property address, damage description, insurance situation, and urgency level, all automatically logged without anyone lifting a finger. Job details sync with your project management software, estimates get scheduled in your calendar, and your crew gets notifications in whatever app they use.
Our solutions team creates custom workflows using Zapier, Make, or N8N to match your exact processes. Storm damage call at 2 AM? Your emergency crew gets an instant text with all the details. Commercial property manager calling about multiple locations? The information populates across all relevant systems. This integration eliminates the constant juggling between phone, computer, and clipboard that kills productivity.
Your team sees complete customer histories, knows which jobs are insurance claims versus direct pay, and tracks everything from initial call to final invoice.
The AI Receptionist recognizes specific triggers for human escalation, such as complex insurance claims, upset homeowners dealing with leaks, situations requiring detailed explanations, or simply when someone asks to speak with a person. The system transfers these calls to our North America-based professional receptionists who excel at gathering comprehensive information and providing excellent customer service.
Here's what makes this effective: The handoff happens instantly with all context preserved — the human agent sees everything discussed so far, eliminating frustrating repetition for your caller. These professional receptionists excel at de-escalating tense situations, collecting detailed information, and ensuring callers feel heard.
Remember, they're receptionists, not roofing experts — they won't diagnose whether it's wind or hail damage, recommend shingle types, or provide repair estimates. They gather information accurately and route calls to the right person on your team. This combination delivers the best of both worlds: AI efficiency for routine calls and human assistance for situations needing that personal touch.
Let's break down the real numbers for your roofing business. An in-house receptionist costs around $77,000 annually with salary and benefits — and that's for someone who works standard hours and can't handle the surge of calls after a hailstorm. During severe weather events when you need coverage most, you'd pay overtime or lose opportunities.
The AI Receptionist from Smith.ai starts at just $97.50 per month for 30 calls. Our AI-enhanced virtual receptionist plans with dedicated human agents start at $292.50 per month. Even if you exceed your call allowance during storm season, you only pay for additional calls — you're not forced into a higher tier. No setup fees, no cancellation fees, just straightforward pricing.
Most roofing companies save $30,000 to $40,000 annually while getting 24/7 AI coverage that handles unlimited simultaneous calls. That's crucial when severe weather hits and everyone needs help at once. The saved money goes toward equipment, trucks, marketing, or crew bonuses: investments that actually grow your business. Plus, you get capabilities no single employee provides: real-time analytics, automatic CRM updates, and the ability to scale instantly during busy seasons.
Your roofing business isn't generic, and neither is your AI Receptionist from Smith.ai. Our onboarding specialists work with you to create custom AI prompts with infinite customization — AI that speaks your language, from different shingle types and installation methods to your specific warranty terms and financing options. Need different protocols for residential versus commercial calls? Built in. Want specific questions for insurance claims versus cash customers? Done.
Unlike competitors who offer one-size-fits-all solutions or drop you in the ocean after signup, Smith.ai provides white-glove implementation with subscription-level pricing but enterprise-level customization. The customization goes deep into your workflows. Emergency leak calls get different handling than routine gutter cleaning requests. Storm damage inquiries trigger specific intake questions about affected areas, visible damage, and insurance coverage.
Your AI Receptionist learns your service area boundaries, seasonal pricing adjustments, and which situations require immediate dispatch versus next-day scheduling. You can program responses for common scenarios — how to handle tarping requests, what to say about warranty coverage, when to mention financing options.
As weather patterns change or you expand services, your dedicated account management team helps adjust protocols. This isn't a rigid script that sounds robotic; it's flexible, intelligent AI communication that adapts to each caller while maintaining your company's voice and values.