Calls come in when you're on rooftops installing panels, meeting with homeowners about energy savings, or handling permit applications. We capture leads, schedule site assessments, collect energy usage details, and log information instantly in your systems. With our AI-first answering service with human support as an extension of capabilities, solar prospects never hit voicemail.
The call answering service from Smith.ai greets every caller professionally and captures essential project information through structured intake questions. By collecting key details upfront — such as property type, energy usage, roof condition, financing needs, and installation timeline — the system helps identify and prioritize qualified leads based on your service areas and installation capacity. Our human agents seamlessly step in when callers request to speak with someone directly or have complex energy situations that require detailed information collection and routing to the appropriate solar consultant or project manager.
The AI Receptionist from Smith.ai combines cutting-edge AI technology with optional human support to deliver unmatched call handling capabilities. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.
What sets Smith.ai apart:
Make better business decisions with real-time call data powered by AI, visualized in your Smith.ai dashboard. Every call summary is enriched with AI-generated metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. Track lead sources, conversion rates, and seasonal patterns through historical tables and charts to predict installation demand, financing trends, and ROI with superior accuracy through our AI-powered analytics.
While our AI Receptionist with human support delivers exceptional results for most businesses, we understand that some situations require dedicated human coverage. That's why Smith.ai also offers comprehensive virtual receptionist plans with 100% live, North America-based agents answering your calls 24/7.
Our virtual receptionist plans provide dedicated human agents trained specifically on your business and industry.
Improve customer experiences with 24/7 AI-powered engagement built specifically for your business. Unlike basic AI competitors that offer one-size-fits-all solutions, Smith.ai delivers infinite customization with white-glove implementation tailored to your exact needs and goals.
The AI Receptionist from Smith.ai becomes your solar company's partner, handling the constant stream of calls while your installers stay on roofs generating revenue. When homeowners call about solar savings, installation timelines, or financing options, the AI captures every detail and qualifies leads based on your criteria — roof type, energy usage, credit requirements — without pulling your team away from installations.
The real productivity boost comes from integration with your CRM and project management systems. Every interaction gets logged automatically, appointments sync with installer schedules, and qualified leads flow directly into your pipeline. No more end-of-day data entry or missed follow-ups. The AI blocks spam calls from lead aggregators trying to sell you "hot leads," routes urgent matters appropriately, and processes routine inquiries in just two to three minutes.
Your technical team focuses on what they do best, designing systems and installing panels, while the AI handles the administrative burden. With real-time analytics showing which marketing campaigns generate qualified leads and which neighborhoods show the most interest, you make smarter decisions about where to focus your efforts. You're not just saving time on calls; you're transforming how efficiently your entire operation runs.
The combination of AI-first efficiency with human support gives solar companies the best of both worlds. Your AI Receptionist handles routine questions about panel efficiency, tax credits, and ROI calculations with perfect consistency, never forgetting to mention current incentives or financing options. When homeowners have complex situations, such as shading concerns, HOA restrictions, or complicated roof configurations, our North America-based receptionists seamlessly step in to provide personalized assistance.
This hybrid approach shines during the solar sales cycle. The AI qualifies leads instantly, gathering essential information about energy bills, roof age, and homeowner status. But when someone's anxious about a major investment or needs reassurance about the installation process, human agents provide the empathy and patience that builds trust. They're professional receptionists who excel at information gathering and customer service, not solar consultants who'll calculate system sizes or explain net metering policies. The scalability is crucial too.
When utility rate increases drive call volumes through the roof, the AI handles the surge without hiring temps. During slower periods, you're not paying for idle staff. You get 24/7 coverage that captures leads whenever homeowners are researching solar, whether in the evenings, on weekends, or at any other time, ensuring no opportunity gets lost to competitors.
Solar research happens on the homeowner's schedule, not yours. When someone gets their electric bill on Saturday morning and starts googling solar options, the AI Receptionist from Smith.ai answers immediately, 24/7, 365 days a year. The system handles everything from initial inquiries to scheduling consultations, using your custom protocols to qualify leads and capture essential information any time of day.
The AI operates autonomously for most calls, completing interactions in just minutes while gathering all the details your sales team needs. But here's what makes it truly effective: When situations require human touch — a concerned homeowner with specific questions, someone upset about installation delays, or complex scheduling needs — our North America-based agents provide immediate support.
These professionals work around the clock, ensuring even middle-of-the-night inquiries from shift workers or early-morning calls from eager homeowners receive appropriate attention. This isn't just an after-hours answering service taking messages. It's intelligent call handling that qualifies leads, books appointments, and maintains your company's professional image 24/7. The seamless collaboration between AI efficiency and human support means you capture every opportunity while your team gets uninterrupted sleep.
The AI Receptionist from Smith.ai handles the full spectrum of calls your solar business receives, with customized protocols for each type. New leads calling about solar installations get comprehensive intake — the AI captures property details, energy usage, financing preferences, and qualifying information based on your specific criteria. It can explain basic solar benefits and current incentives while scheduling consultations with your sales team.
For existing customers, the system manages everything from installation scheduling to maintenance requests, accessing customer history to provide personalized service. When vendors or suppliers call, they're routed efficiently to appropriate departments without tying up your sales lines. Emergency situations, such as system failures or storm damage concerns, trigger immediate escalation protocols. The AI recognizes urgency and ensures these calls reach the right person quickly. Partners and referral sources (real estate agents, roofers, electricians) receive VIP handling with direct routing to maintain these valuable relationships.
Meanwhile, aggressive lead sellers and robocalls get filtered out automatically, protecting your team from interruptions. Each caller type gets exactly the right treatment, whether it's a homeowner ready to sign or a contractor confirming tomorrow's installation. This comprehensive approach ensures every call strengthens your business rather than disrupting it.
Getting started with Smith.ai isn't like those services that hand you a login and disappear. Our onboarding specialists work directly with you to understand your solar business's specific needs, including your qualifying criteria, financing options, service area, and installation process. We create custom AI instructions that speak your language, from "kilowatt-hours" to "production guarantees," ensuring the system handles calls exactly how you want.
The setup is straightforward: We configure the AI with your protocols, integrate it with your existing phone system (works with any provider), and connect it to your CRM and scheduling tools. Our white-glove implementation ensures everything works perfectly from day one. Want to test it first? You get a 30-day risk-free trial with a money-back guarantee up to $1,000. That's a full month to see the AI capture leads during your next marketing campaign, handle the surge when electricity rates increase, and prove its value to your business.
During this trial, you'll experience our wraparound account management — we don't just set you up and leave. We continuously optimize based on your feedback, adjust for seasonal patterns (busy spring/summer, slower winter), and ensure the system grows with your business. Most solar companies see the transformation within the first week: more qualified leads, happier installers, and a sales team focused on closing deals instead of answering basic questions.