Receptionist service for social media agencies

Calls come in when you're creating content, analyzing metrics, or presenting campaign results to clients. We capture leads, book consultations, collect project briefs, and log details instantly in your systems. With our AI-first answering service with human support as an extension of capabilities, potential clients and urgent requests never hit voicemail.

The answering service from Smith.ai greets every caller professionally and captures essential project information through structured intake questions. By collecting key details upfront — such as business goals, target audience, platform preferences, budget range, and campaign timeline — the system helps identify and prioritize qualified leads based on your agency's specialties and capacity. Our human agents seamlessly step in when callers request to speak with someone directly or have complex marketing needs that require detailed information collection and routing to the appropriate account manager or strategist.

Make better business decisions with real-time call data powered by AI, visualized in your Smith.ai dashboard. Every call summary is enriched with AI-generated metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. Track lead sources, client patterns, and conversion rates through historical tables and charts to predict business growth, campaign opportunities, and ROI with superior accuracy through our AI-powered analytics.